Report on Operations Management Processes
Added on 2020-04-13
16 Pages4840 Words52 Views
Running Head: OPERATIONS MANAGEMENT 1Operations Management and ServiceExcellence
OPERATIONS MANAGEMENT 2Table of ContentsIntroduction......................................................................................................................................3Company Description......................................................................................................................3Key Operations Processes used by Organization............................................................................4Quality Management....................................................................................................................4Waste Management......................................................................................................................44Vs Analysis................................................................................................................................5Five Performance Objectives...........................................................................................................7Quality..........................................................................................................................................7Cost..............................................................................................................................................8Dependence..................................................................................................................................8Flexibility.....................................................................................................................................8Speed............................................................................................................................................8Supply Chain of the Organization...................................................................................................9Improvement to the Operations.....................................................................................................10Conclusion.....................................................................................................................................11References......................................................................................................................................13
OPERATIONS MANAGEMENT 3Introduction Operations Management is the process of administrating the business practices and processes todevelop the highest level of effectiveness and efficiency possible within a company. It is theprocess that includes different activities that are relevant to the production of goods and servicesvia transformation of inputs into outputs. It is an important process for each and every company,whether it is operating its business in manufacturing industry or service industry. Underoperations management, the companies need to develop its operation strategy, which is utilizedas long term planning for using the key techniques and resources to constitute the compatibilitybetween corporate level strategy and resources of the company. The small scale organization, which is taken into consideration here, is Anise Restaurant that islocated at InterContinental Dubai Festival City in Dubai. This report includes the operationsmanagement and its processes at Anise Restaurant. There is the discussion about differentoperation processes, like; product and service design, quality management, Layout and Locationof the restaurant. Moreover, it includes five performance objectives, which can be applied to thisorganization. At the end, it consists of supply chain of the company and there are somerecommendations for improving its operations management. Company Description Anise Restaurant is a beautifully designed, ice and fire themed and all day dining food outlet thatis located at InterContinental Dubai Festival City. At Anise, it offers eight live cooking stations,which offer an interactive “chef to diner” experience to the customers that place them inside thekitchen and provide multi-cuisine with tempting and delicious flavored dishes. The interior of therestaurant is very attractive and specious and it also has a terrace overseeing the Festival Marina.The restaurant also offers a very famous ‘spicy’ Friday Brunch. In addition to this, it offersdifferent choices of food to the customers and there will be live music, which is very enjoyable.In addition to delicious food, the customers may have the unlimited alcohol and soft drinks forAED 100. Although the company offers food from different cuisines that is cooked with freshproducts, but Friday Brunch is very famous (Anise, 2017). At Anise Restaurant, the internationalarrangement of eight live cooking platforms will have the customers setting in a day of eating on
OPERATIONS MANAGEMENT 4the highest quality of price. This is the perfect place for the people, who want to get theirweekends off to slower beginning. Key Operations Processes used by OrganizationOperations management is very important for each and every organization, but at AniseRestaurant, it is significant to provide the customers exclusive and unique dining experience,which is desired by them. Hotel and hospitality is the best example, when it is about theoperations management and its key processes. Anise is serving a huge customer base byorganizing its all the activities and processes (Aviv, Lariviere & Terwiesch, 2009). It isimplementing different operations strategies to manage all processes and provide effective andexcellent food services to its customers. This organization is consistently planning to enhance itsservices for increasing its profits and revenues. At Anise, the major goal of operationsmanagement is to develop the processes that fulfill organizational objectives and reduce theproblems, which may cause inefficiency in service delivery and excellence. Key operations processes at Anise Restaurant are stated below; Quality ManagementUnder operation management, quality management is the most important process for anyorganization. At Anise Restaurant, providing the food items is the main service and quality is onthe top. The quality of food and food menu is reviewed on continuous basis by its operations andservice department. Under operations management, establishing food standards and monitoringto satisfy the requirements of these standards is the major key to success of organization. Thisrestaurant is successful, as it utilizes its tangible and intangible products for excellent servicedelivery, such as; delicious food as a medium to offer exclusive dining experience, ice and firethemed ambience, live music and entertainment experience (Anise, 2017). People in Dubai arevery much satisfied with the unique visual and sound quality, which can’t be copied easily.Moreover, this restaurant executes quality management by providing the quality analysis role tothe operations managers. At this restaurant, the operations managers comply with the qualitystandards to identify its issues and deficiencies in the process. After evaluating the issues, themanagers implement the needed changes to comply with the food and quality standards.
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