Enhancing Business Efficiency through Effective Communication and Technology

In the context of CAPCO, effective communication is crucial in attaining business objectives. The company ensures a proper flow of information internally, minimizing confusion and chaos. Technology also plays a significant role in organizational success and team growth. Intranet, emails, video conferencing, and database management software have contributed to speeding up operations and simplifying complexities. By understanding organisational behaviour, CAPCO has been able to design and develop business activities, regulating the success and growth measures of the company.

ORGANISATIONAL
BEHAVIOUR

TABLE OF CONTENTS

INTRODUCTION
An organisation comprises of a social group of individual works together to attain a
particular task or assisgnment. Employees in the present era are the asset of the firm who effectively
adopts the working culture and environment in order to produce successful results. Organisational
behaviour is constituted as a key component of the business growth and development because the
contribution of employees is highly regulated and enhanced through it (Amft and et.al., 2014). The
present study will analyse the organisational activities of CAPCO which is a well established
consultancy firm operating globally to attain the set objectives. The company is highly people
oriented. The business objective is attained by managing a strong and committed team of employees
capable to address the consumers needs. The current evaluation will identify different aspects of
organisation and behaviour. The study will analyse the leadership aspect and its contribution in
employee participation. Along with it theories regarding organisational culture, structure and
management aspects will also be discussed in the analysis. Individual behaviour will also be
discussed in the study.
TASK 1
1.1
Organisation structure defines how functions and activities are directed toward the
company's objective. It is a systematic process under which tasks are divided, and coordinated
between the member in the business unit. Every corporation have its own structure which clarifies
the roles and responsibility of employees. On the other hand culture defines individual behaviour,
values, and beliefs which determine how they behave in the business enterprise. Every company
have developed and maintain its unique culture which render guidelines for individual behaviour.
As it has been discussed above that CAPCO is the management consultancy firm which
operates various services such as capital market, retail banking, global delivery, digital and
technological services. For running its business activities and function it have large number of
employees (Avey, Luthans and Youssef, 2010). In the reference of CAPCO , tall organisation
structure has been adopted by it. In this structure, business unit has only direct and vertical
relationship between various levels in the firm. Only top authority and management takes decision
related to the business activities and function. In this concept line department can involved in order
to achieve the primary objective of the corporation. Major advantage of this structure is as it tends
to simply and clarify authority, responsibility and accountability relationship. cited venture has
adopted power culture for developing effective environment at workplace. In this aspect, firm has
followed strict regulation and guidelines that uphold the policies of the corporation. Moreover every
employees behave in an ideal ways and consist with set of norms and regulation.

IBM has adopted matrix organisation structure. Generally employees have dual reporting
relationship under which they have to report functional as well as product manager. This structure
allows higher flexibility and specialisation it may create conflicts between line and staff employees
(Bissell and Dolan, 2012). Further IBM has adopted task culture under which each individual is
considers as a valuable assets for firm. It gives valuable feels to its employees by providing
recognition and attractive incentives. In this culture, personnels are motivated for perform higher
performance. Further, with assistance of this culture, worker cooperate with top management in
order to solving conflicts and problem related to business practices.
It has been ascertained by above discussion that both firm have different structure and culture which
influence their operation and function.
1.2
Structure and culture of the organisation influenced emplyees performace and their activities
by the because these term are directly linked with employees practices and function. It have positive
and dependant relationship with outcome of business unit. If there is healthy and supportive
environment at workplace then workers would highly motivated for effective performance (Bolino
and et.al., 2013). It can be said that company's structure is developed by the culture of firm. In the
reference of CAPCO, structure and culture are blood cells for is business environment where every
individual is responsible to perform their duties in such manner so as they can attain effective
results and outcomes. It has been ascertained that cited venture have tall organisation structure and
task culture in its operation function.
Advantage of tall structure and power culture-
In the context of CAPCO tall structure can be beneficial to dividing role and responsibility
to each individual in the firm. With assist of appropriate control, department has coordinated and
managed properly. In this aspect, as an organisation have various numbers of department which
increase the structure of firm. Employees authority and task can be managed effectively in this
structure. Further decision making is as fast because all final decisions are in the hand of top
management. As per the power culture in CAPCO, management are settled by proper principles
and regulation (March, 2013). There are not any complexity and misunderstanding arises because
top management effectively direct and control various department in the corporation. This
assistance in enhancing the productivity as well as profitability of business enterprise.
Disadvantage of tall structure and power culture-
By adopting tall structure and power culture, CAPCO has faced some issues and problem in
its operation. Many of the employees does not feel comfortable with business environment. All
power and authority are in the hand of top management so as worker cannot share their conflicts

related to their working practices. Further there communication quality is poor due to the gap
between department.
1.3
Human resource is very crucial part for CAPCO for achieving its target. In the absence of
them cited venture can not survive its business activities and function. Human behaviours is very
sensitive attribute which influence frequently by various components such as their perception,
demographic factors, talents and skills, Job responsibility, work place condition etc. This feature in
individual can not stable for long time it may change time to time and person to person at workplace
(Kooijman, 2010). Apart from it every employees have their own style and criteria for accomplish
the task. Some of the major components which influence personnel behaviour at workplace are as
follows- Employees perception- Individual perceptions are an attribute by which they judge another
persons and action. Every individual have their own Perception and it may differs from one
to another. It is an intellectual process of transforming sensory stimuli. Employees of cited
venture have various perception and opinion related to company's policies, practices
(Negussie and Demissie, 2013). CAPCO should provides an effective working environment
so they can perform their job in appropriate manner. Job responsibility- Roles and responsibility also affect individual behaviour. Every
employees in venture performs as per their authority and duty. They can not perform
happily if they does not satisfied their job obligation in the business enterprises. Workplace condition- Workplace condition also influence employees views, thoughts and
feels. If company's working condition is sound then they can stay there happy and positive.
 Talent and knowledge-Every personnel have some knowledge and talent which differ from
another person (Buchanan and Huczynski, 2013). Employees within the organisation will be
able to render best outcomes. Employees talent and knowledge largly affects performance at
the workplace.
TASK 2
2.1
In order to coordinate and direct individual at workplace, leadership style is very effective
quality in the leader or supervisor. It is an art of directing, controlling, influencing and coordinating
people at workplace for attaining desired objective. Through this skill and ability of leader,
subordinate can able to knows a proper direction and guidelines for perform their job in impressive
way. With assistance of leadership, leader can generate an inspiring vision and also motivate
employees for higher performance (Iqbal and et.al., 2012). In the context of CAPCO and IBM,

leadership style is very helpful in guiding and directing their workforce. Both organisation have
adopted different leadership style.
Autocratic leadership style- CAPCO has been adopted autocratic leadership style for directing and
controlling their workforce in an organisation. As per this style, leaders does not take participation
of personnels in the process of decision making. The final decisions are in the hand of leaders or top
management (French, 2011). In this aspect, building quick decision by management because
managers does not having any views and opinions by their subordinates and workers. Main aim of
this style is to take quick decisions related to firms practice and function. In this aspect, group
leaders dictate all the work methods and process.
Democratic leadership style- IBM has more concious about their workers so as it has adopted
autocratic leadership style. As per this concept, manager or leader positively influenced to their
employees by inviting then in the business decision. Leaders takes active participation of personnels
in the process of decision making. Cited venture can able to resolve the problem of employees
absenteeism and turnover because with assistance of this style personnel can share their conflicts
related to workplace (Jain and Cooper, 2012). Further, leader can enhance employees motivation
and job satisfaction by this style of leadership.
2.2
In order to keep updates in the dynamic environment, every business organisation are generally
considered theories off managements. It can assistance in analysis over all business structure and
environment. Further, manager of CAPCO has adopted various theories of management for make
their operation excellent so as it can compete with its rivals in the market. In order to attain this
purpose, cited venture has been adopted Scientific management theory so that it can enhance its
strength and productivity (King and Lawley, 2016). This concept of management is an important
because its approach improve an organisational efficiency by utilising scientific, engineering and
mathematical analysis. Increasing profitability, reduction in cost and wastage is the main objective
of this concept. (Li, Liang and Crant, 2010). As per this theory, there are four major principles by
which manager of company should focus on achieving so as company can able to survive in the
competitive market and its goodwill can increse. As per this theory, contribution of manager is
generally high because he/she is responsible to motivate and encourage workforce for best and
quality performance. Moreover manager is liable to select and train workers. He/she is liable to
understand the strength and weakness of each individual at workplace and provide appropriate
training programs to them. It can be said that manager play a crucial role in this theory of
management and their contribution will more supportive in increase the quality of company
performance.

2.3
It has been ascertained that leadership style and management theory has been influenced the
organisational performance. Further more, every organisation has to adopted management approach
which assistance in creating valuable working environment. In the context of management there are
various approaches which have their own principles and concepts. Various reflection occurs by
various approach which influence activities in business enterprises. Evaluation of these approach
discussed below-
Administrative management approaches- As per this theory of management, company's manager
main focus on firms productivity and employees efficiency. CAPCO has used this approach of
management in its practices so that operation can be run in excellent manner. The responsibility and
objective of managers defines within each levels of management. Further, it proposes the division
of employees which assistance in increase their performance and reduce the cost of company (Pal
and Dasgupta, 2012). In this aspect clear division of labour between the organisation department.
As per this concept every one is obligated to perform their job and responsibility to perform in the
organisation.
Human Behaviour Approach- IBM generally adopted this approach of management under which
top management and authority treats with employees as they are as part of company or valuable
assets for business growth. Management considered on the conflicts and issues of employees and
search an appropriate solution for them (Meyer, Stanley and Parfyonova, 2012). The main objective
of this management is to maintain excellent relationship with personnel so that they can encourage
for higher productivity. Top management takes active participation of workers in the process of
decision making so they can reduce the hesitation of employees.
TASK 3
3.1
As per the discussion it has been ascertained that CAPCO managers and leaders has adopted
autocratic leadership style for their personnel at workplace. The main intension of this style to take
business decision fast and effectively control over the activity of personnels. Some time control is
necessary on individuals when they adopt a casual and in-disciplinary attitude at workplace as well
as involved in conflict situation (Leadership Style and Organizational Impact, 2010). This type of
style may beneficial for the leader to make personnel focused on goal as well as disciplinary to
business rules and regulation. Apart from that, this style is beneficial for employee to perform their
job in appropriate manner. In this situation leader can adopt autocratic leadership style in order to
fast decision making related to business activities.

3.2
In an organisation of CAPCO, maslows theory of motivation has been adopted by its
manager. According to this theory of motivation employees can be satisfied by five needs. If these
needs can not fulfil employees would dissatisfied and demotivated. According to this concept,
employees are required for physiological, safety, love belonging, self-esteem and self-actualisation
need. At workplace if these needs are not fulfilled then they may dissatisfied and demotivated.
CAPCO has been used various motivational reward systems for encouraging their employees
(Podsakoff and et.al., 2011). Further, they company provides an appropriate working environment
where they can feel their basis requirements like lunch breaks, water, air etc. Furthermore,
organisation has established such policies and practices of working by which they can fulfilled their
basis requirements.
On the other hand, IBM has been adopted Heirzberg motivation theory under which
employees are motivated by two factors that is motivation and hygiene factor. This factor are
related with satisfaction and dissatisfaction. As per this theory of motivation, employees are
influence with rewards, incentives, perquisites or promotion. IBM has successfully attempted these
factors of motivation (Salavati, Shafei and Ebadi, 2010). In order to satisfied motivator factor,
company provides growth opportunities, recognitions, challenging work and appreciation for higher
performance. With assistance of these opportunities, employee's can be more motivated for
effective performance. Moreover in order to satisfied hygienes factors cited venture provides majors
elements such as effective salary, fringe benefits, job security, perquisites etc.
3.3
In the context of CAPCO motivation theory of maslow is highly beneficial for it because
with assistance of this theory company can bale to fulfil employees needs as well as enhance overall
organisational growth. Manager of cited venture can assists by this motivation theory because
through this they can able to know the requirements and want of employees related to business
practices and policies as well as their financial requirements also can address. Apart from that there
are various benefits of these motivation theories are discussed below- Innovation and creation-If manager of CAPCO is able to understand employees lower level
requirement and needs then they can able to fulfil them by providing effective setting and
programs. Cited venture employees will motivated and encourage by these motivation
practices (Van Schlkwyk, Eis, and Rothmann, 2011). Further they will suggest new idea and
creativity for organisation which plays an essential role in the growth and development of
the venture. Increase employees performance-Through motivation theory, manager can able to know
the strength and weakness of each individual at workplace. With assist of motivation theory,

manager can fulfil every needs of personnel so that they can perform more better. One
employees motivates then their performance will be also increased. This affects positively to
all over the organisational growth and productivity. Reduce employees turn over- With assistance of motivation theory manager can bale to
reduce the employees turn over from company (WeiBo, Kaur and Jun, 2010). By effectively
understand the needs and desire of individual , manager can decrease personnel absenteeism
at workplace.
 Reduce cost- With assistance of this motivation theory, manager can also reduce the cost of
company. If employees are perform effectively then automatically company's wastage will
be reduced.
TASK 4
4.1
Group dynamic refers to connection of two or more people which helps in coordinating with
individual behaviour for accomplishment of an specific objectives. Group can easily achieve the
goal of the entity due to different factors such as social cohesiveness and team synergy (Weick,
2012). These characteristics of a group help in enhancing the success and growth aspects of the
business. A group in an organization specifies task and activities performed with other members by
preparing strategies how to work
In CAPCO the group behaviour of members are influenced by external factor like corporate
strategies, structure, rules and regulations, policies, staffing and appraisal and individual behaviour
such as personality, ability, perception, leaders behaviour and communication pattern etc. The final
outcomes of group behaviour is their performance and satisfaction toward given task.
There are two types of groups managed and maintained in the business unit to attain and
achieve the targets. CAPCO has managed and maintained both formal and informal groups in the
business to enhance effectiveness and development aspects in the business. The information groups
are the ones which are deliberately formed within the organisation due to personal factors such as
common choices, likes, dislikes friendship etc. This helps in developing social integrity and group
synergy in the business. Formal groups on the other hand are the ones which are formed and
developed on the basis of norms and policies of the business. CAPCO develop these groups to
attain the business objectives or tasks. Tuckman group formation theory is successfully adopted in
the process. The stages of group formation as per the theory are forming (bringing together
individuals from different backgrounds); Storming (developing a formal introduction and
relationship between the group members); Norming (developing norms and policies of the group by
delegating roles and responsibilities) and performing (working together to attain the common goals

on the basis of set principles). The overall formal process of group development is effective for the
business in attaining the goals.
4.2
Team work is one of the most crucial component of organisational performance and growth
within the business unit. It creates high impact on the overall of the employees productivity and
development. CAPCO is a leading consultancy firm which is operating globally to adhere the
consumer needs and demands. The stated components are significant for attaining success aspects
of the organisation. The factors which effect the team effectiveness with CAPCO are: Team size: This is one the most crucial and significant aspect of team work. It helps the
business in effectively attaining the goals and objectives with valuable contribution of every
team member. However the size of a team helps in simplifying the management and control
aspect of the business. Large teams are difficult to manage and results in underutilization of
resources while very small teams are often unable to attain the targets and results in
exploitation of resources as well (Perkins and Arvinen, 2013). Thus the determining an
effective team size helps in attaining well defined goals and objectives of the business. Leadership: Effectiveness of a team demands proper direction and control. CAPCO ensures
that the team building and supervision aspect of the business is closely administered and
controlled in order to attain significant business results (What is Organizational Behavior? -
Definition and History of the Field, 2016). Also well trained and eligible leaders helps in
enhancing team bonding in the organisation which creates a positive impact on business
growth. Delegation of roles and responsibilities: CAPCO ensures proper composition of team as per
the tasks and demand. The delegation of roles and responsibilities are effectively managed
and analysed by the leaders. Employee are assigned tasks as per their efficiency and
capability which contributes widely in attaining business objectives for the stated unit.
 Communication aspects: CAPCO ensures that the communication aspects of the business is
managed and maintained for attaining the business objectives in an effective manner. Well
defined communication helps the business in developing a clear track of objectives and
goals. The aspect of confusion and chaos in the business is minimised by ensuring a proper
flow of information internally.
4.3
Technology is one of the significant and most crucial aspect of organisational success and
team growth. Effective technological resources helps in managing the working aspects while
managing and maintaining significant aspects of communication as well. In the modern era

managing work demands technological base for managing complex database and operations.
Moreover it has also contributes in speeding up organisational operations while simplifying the
complexities of the work (Organisational Behaviour, 2016). The contribution of technology in
CAPCO is irreplaceable. It has helped the business in attaining high success measures. The major
technological aspects which has contributed in significant team functioning are: Intranet: This is one of the most integral aspect of business operation. It helps the company
in bonding strong internal communication within the employees which enhances a clear
picture of what is being conducted presently in the business and how the same can be
developed. Intranet helps in enhancing the speed, productivity and responsiveness of the
employees which generates favourable business results. Emails and video conferencing: It is well defined tool to manage and maintain the internal
and external communication in the business as well. CAPCO is operating world-wide and
the company need to outreach its clients and employees in remote locations. Emails is the
significant tool which has simplified the data sharing, communication and transfer of
information for the employees. Video conferencing is an advanced tool which has helped in
enhancing the team management from every location by video calling and developing a face
to face contact with the employees.
 Database management software: CAPCO has to manage and maintain the vast database
regarding operational and functional aspects of the business. Database management has
helped the company in creating a well defined impact on growth and development of the
business by ensuring that effective information is transferred and managed between the team
members at every business location (What is Organizational Behavior,2016). This has
helped the company in ensuring effectiveness of operations while attaining effective
business goals.
CONCLUSION
Organisation behaviour is a well defined aspect of performing the business operations while
considering the group and individual behaviour in the business. It helps the companies in creating a
well defined impact on business growth and development. The above mentioned case reflected that
CAPCO is a well established consultancy firm which is people oriented and focuses on attaining the
goals and objectives of the company through people. Employees are the assets of the company
which can be trained and developed as per the business needs. On the basis of the case it was
determined that different aspects of organisational operations such as control, flexibility, leadership
and organisational theories contributes in designing and developing the business activities. The
analysis reflected that both group and individual behaviour in crucial for business success. CAPCO

has successfully analysed and evaluated the organisation behaviour to regulate the success and
growth measures of the business.

REFERENCE
Books and Journals