Team Development and Organizational Behavior

This assignment delves into the concept of team development, particularly focusing on Tuckman's stages (forming, storming, norming, performing). It examines how these stages influence various aspects of organizational behavior, drawing upon examples from diverse sectors like healthcare and management. The analysis considers relevant theories and research on purposeful work behavior, quality management, and psychological ownership within the context of team dynamics.

ORGANIZATIONAL BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................2
P1 Description on how organisation power and policies are affecting the organisation team
group and their performance..................................................................................................2
M1 Critical analysis on organisation culture, power and politics influences the team individual
and performance.....................................................................................................................4
D1 Description on the evaluation between culture, politics, power and motivation which help
in manner to succeed the organisation growth.......................................................................4
LO 2.................................................................................................................................................5
P2 Description on the application of various motivational theories with the business
enterprise................................................................................................................................5
M2 Description on how to influence the employees with effective application of Motivation
theories. .................................................................................................................................6
LO3..................................................................................................................................................6
P3 Effective team...................................................................................................................6
LO 4...............................................................................................................................................13
P4 Concepts and philosophies of organizational behaviour.................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Organisational behaviour is a study of human behaviour, the way a person interact
individually and within a group in the organisation. Organisation behaviour can be understand at
three level i.e. how individual behave in organisation, work group and behaviour of organisation
itself (Alavosius and et. al., 2016). In current time companies are putting more focus on this as it
has become important part in bringing efficiency in organisation. The main objective of the
implementation of these theories in the working environment is to maximize the profit and
outcome of each individual that is working in firm. Studying the behaviour of an individual help
in identifying whether the person will be able to adjust in the new environment present to them.
The success of organisation depend on the way they manage their human resource.
Organisational plays important part in this management. In current report Hilton hotel is taken
into consideration. Its one of the biggest hotel in the united state. Its a private limited establish
globally. The company has more than 570 hotels and resorts in 85 different countries. Their
territories are spread over more than 6 continents all over the world. The case study will provide
you the importance of organisational behaviour in a firm and different way through which Hilton
hotel use this theory for their efficient working. The impact of culture, power and politics are
discussed in detail. Different motivational approaches and there role in team building are also
mentioned. It also provides information on the team dynamic and different group and their role
in organisation. Philosophies and concept of organisational behaviour are also there. The report
will also focus on the factor which helps in manner to improve the team work in organisation. In
order to conduct the proper study the management of organisation should work in effective
manner. The hotel Hilton is taking various effective steps in order to expand the activities of firm
by managing team performance of employees.
1

LO 1
P1 Description on how organisation power and policies are affecting the organisation team
group and their performance.
The power and politics play major role in relation to activities of business enterprise. The
main aim is to define that hoe employees should make interaction with each other. This kind of
activities are useful in having expert decision making. The firm can be of small and medium
size. All organisational activities have negative and positive impact on the growth of business
enterprise. Politics refer to have power which work as to direct impact on the overall culture of
workplace which helps in manner to encourages the productivity. It is very helpful in manner to
enhance the image of company. The hotel Hilton is taking various effective steps in order to
expand the activities of firm by managing team performance of employees.
These can be defined in following manner are as-
Positive types of power- This is very helpful in relation to enhance the firm profitability and
productivity in wide manner. This kind of positive influence help with regard to power to make
decision and distribution of reward to employees for their strong performance. To make this
process effective the organisation should hire skilled who can perform their role in expert and
efficient way. The positive power help as to build employee confidence, and they take various
kind of effective step in order to boost the morale of employee by motivating them in this way
that give their best to firm. This kind of approach is helpful in manner to maintain employee
retention rate.
Negative types of power- In hotel Hilton there are some disadvantage too in relation to activities
of marketing. The leader should receive enough respect from their employees it they are not
doing this than there can be negative power. In this way leaders of the employee motivates the
employee to perform in efficient manner by threatening them with the using of words like
punishment, job loss and showing favouritism to other employees rather than recoganizing the
hard of other employees of business enterprise. This kind of situation leads to have negative
impact on the growth of the firm. This kind of activities leads to have downfall in the quality of
work and it also has large effect on the turnover rates of the organisation. The hotel hitlon is
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taking various effective step in order to overcome from negative influence so that firm can
achieve its desired objectives in the organisation.
Positive workplace politics- in order to have encouragement in the productivity the organisation
should take effective steps in relation to development in the political culture of employees in
order to have good working culture in business enterprise. They should take effective
establishment of clear policies and chains of command that will be easier to worker of the firm to
have specific solution to each problem. This kind of activities always ensure to success so that
employee of the organisation can perform in better manner. This kind of activities are very
helpful in order to promote the growth of the business enterprise in large manner. The manager
of the firm should take step in relation to perform the activities with the qualified manner. With
the help of this they should provide equal treatment to all the employees which helps in manne to
prevent the conflicts among business enterprise.
Negative workplace politics- The climate of workforce has the major role in relation to have
success of the organisation in large manner. This kind of working culture leads to suffer from
conflict process. In this manner the employees of the organisation are encouraged to engage in
dishonest and unethical behaviour to get higher position. This will lead to have ieffectiev
performance of employee in the organisation. This kind of activities majorly affects the groeth of
the organisation in large manner. The ineffective quality of work leads to have decline in profit
scale of the company. To make the process of hotel in clear manner the mangers should define
clear objectives and policies so that all team member can work as whole. They should divid the
whole work in effective manner. In this manner the growth of the firm can be achieved and
customer satisfaction can be fulfilled. With negative influence of work the employees work can
be affected in large manner. This type of working also effect the organisation growth of firm in
large manner.
Type of influences- This term means changes in behaviour of person in relation to activities of
the organisation. In business enterprise there can be many types of influence. This kind of
activities influence the all employee and their performance in relation to achieve organisation
objectives of the firm.
3

M1 Critical analysis on organisation culture, power and politics influences the team individual
and performance.
The culture of the organisation has large impact on the performance of team member of
the firm. There can be proper division of work on the basis of share belief, polices and rules and
regulation of the company in effective manner. The behaviour of the employees totally
dependent on the culture of the organisation activities (West, Tjosvold and Smith, 2003). The
team member of the group influced by the firm activities in large manner due to this there can be
large impact on the growth of organisation. The profitability and productivity of enterprise can
get harmed in large extent. The profit graph of the company also tends to decline in effective
manner.
D1 Description on the evaluation between culture, politics, power and motivation which help in
manner to succeed the organisation growth.
The organisation structure in business usually depend on the size with the help of this the
certain polices, culture and politics of the firm can be changed. In the firm there are different
kinds of organisation structure are defined as functional, technological etc. To make the
organisation growth effective it is essential to understand the feeling of employees so that
effective solution to their problem can be provide (Teater, 2010). These kinds of activities are
helpful in order to create fair treatment to all the employee of business enterprise. The workers
of the organisation should do all the activities in profession manner. With the help of this kind of
activities firm can achieve the larger revenue. There are following things are available which
affect the individual performance of firm-
Worker atmosphere- The working environment of the organisation should be comfortable
enough which can suit to all employees of the firm. With the positive environment they can
perform their activities in efficient manner.
Responsibilities of job- for having effective performance the manger of the organisation should
inspire the worker so that they can perform their best in firm. They should define workers duties
clearly and their should have idea about the aims and objectives of firm to all team member can
work in one manner. This kind of activities are very helpful in order to achieve the firm
objectives in efficient manner. The effective training is to be given in order to define clear
objective of organisation.
4

Communication- in order to cope up with all the activities of organisation it is very essential to
communicate all the employees of firm (West, Tjosvold and Smith, 2003). In entity there should
be no amount of barrier to effective communication. It is the source with the help of which all
person can perform in better manner. The manager of the firm should maintain the transparency
between employee. The hotel Hilton is taking various effective measure in order to have
improvement in communication level of employees.
Relation- The hotel manager of Hilton should promote those measure which can help ion manner
to improve the relation among employees. With the help of this performance of the workers is to
be improvised. This is the important activity as its help in manner to enhance the revenue of
firm. The proper solution is to given on the problem, this kind of activities helpful in order to
motivates the employees to perform their best.
LO 2
P2 Description on the application of various motivational theories with the business enterprise.
In the business enterprise various motivational theories are to be defined in effective
manner. This kind of approach is very helpful in order to improve reputation of the company.
There are various motivational theories it is defined in following manner are as-
Maslow's Hierarchy Theory- This theory is very important in order to full fill the basic need of
employees. With the help of this firm can improve its activities in efficient manner. This theory
reflects as that in firm every worker has different kind of need if that all requirement of
employees are satisfied than they feel motivated and perform the organisation function in
effective manner. This concept of motivation is inclusive of following process are as safety need,
social need and self esteem need (Thompson and McHugh, 2002).
Herzberg's two factor theory- These kinds of approach is very helpful in manner to realize and
identify the factor which helps to motive the staff. In this motivational factors include as various
kinds of rights such as power to take decision, identification and all other activities in order to
enhance the profitability of the firm in large manner (Robbins and Coulter, 2002). In this the
second factor is as hygiene factor which is inclusive of issues like payment bonus etc. The
presence does not motivate the worker workers but their absence can discourage them in order to
perform the firm activities. In this business activities can be achieved with the help of
performance consideration and specific objectives of the company.
5

Vroom expectancy theory- this kind of theory states that motivation of worker dependents on the
certain task and desire result of the entity. In this the performance and profitability of enterprise
can get affected if there is not availability of adequate resources.
Comparison
On the basis of above conclusion the difference can be found. In this vroom expectancy
theory reflect as requirement of the worker in relation to completing the work. In this Maslow's
theory employees of the firm motivated of there needs are satisfied (Schermerhorn, 2005).
The hotel Hilton is taking various effective steps in order to expand the activities of firm by
managing team performance of employees (.Sedgwick, 2007).
M2 Description on how to influence the employees with effective application of Motivation
theories.
The motivational theory is very helpful in order to encourage the employee of business
enterprise. The motivation theories are very useful for the company and its organisational
managers. Motivational theories work in manner to leads the managers and employees of entity
to encourage their workers so they can perform their role in expert manner in relation to enhance
enhancing the productivity of the company.
LO3
P3 Effective team
Hilton hotel is one of the biggest and known name in the hospitality industry. There are
many departments in the organisation that come together in order to make sure that the goals and
objectives of firms are achieved. For effective and efficient working its required that all the team
of cited firm work together and in harmony to perform good (Barrick, Mount and Li). There are
many teams that work in Hilton hotel some of which are discussed below.
Permanent team:
Permanent team doesn't get resolve after they completed there task they are important
part of organisation and all major work of organisation are done under this team. This team
generally include operational department, human resource department, administrative
department etc. This team work throughout year doesn't matter if there is work or not.
Temporary team or project team
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This type of team are specially formed for particular task or project after the completion
of the project this teams are dissolved. This team are generally made to assist the permanent
team. This team are generally formed at the time of work load (Guastello, 2013).
Task force
This team are formed with special purpose in mind. Mainly this team are formed in order
to solve different problem arises in organisation.
Committee
Committee in entity generally are made in order to raise the fund. They are responsible to
organise cultural events and to complete all the duty regarding this such as inviting important
guest celebrities etc.
Cross functional team
According the need and demand of project cross functional team are made. This team is
made from the individual in different department of business entity. In these people from
different field and interest come together to present best idea through which company can
achieve its goal (Pan, Qin and Gao , 2014).
Virtual team
Virtual team help organisation to work in coordination even though they are mile apart
from each other. Virtual team connect and communicate to different member of their team
through the help of internet (Piaget, 2013).They work together to achieve single objective.
Virtually team is generally made of group of people who are settled in different geographical
area. Technology email, video etc. are important part of there daily communication. It has many
benefits which make it really popular in current time and many organisations has adopted it as
one of their important team.
Team dynamic and team work
For effective team its necessary to understand the dynamic of team work and how they
can be improved or direct in away that can help Hilton hotel in effective and smoother working.
Having great team work also help in enhancing the performance of employees and creating
healthy environment in organisation.
7

To understand the working of team its necessary to know what team is many of the
people use team and group as synonym which is not right this both term have their own mean
and have great difference between each other. Team is formed when more than one people come
together and are linked with each other in order to achieve same objectives, while a group of
people is formed when they come together to complete a task.
Its important to understand the importance of the team as for effectual working of firm, it
does not require a group of people with individual interest but few linked people who work for
the achievement of team and overall organisation. A team is quite different from group in
qualitatively way (Wood and et.al., 2016). The result or performance of a team is much better
than any group. In team its whole team who is responsible for the success of project, on the other
hand in a group more focus lay on the individual growth and success. A group cannot hep
organisation to grow and develop whereas a team work toward the same goal as their firm.
Teams or work group are important part of Hilton hotel and its necessary for them to pay
special attention to there working. It's also the job of entity to make sure that each of its team are
working efficiently without any problem. To ensure that no problem occur in team working
company can use different model to help them in formation and working of team such as
Belbin Typology
In a team each individual has its own responsibility and job. Understanding the role of
each individual Hilton Hotel can manage the strength and weaknesses of their team. Bebin
typology believe on the balance mix and stated that a team require different type of people who
can balance each other pros and cons which is required for proper working. Many team leader
and manger has started adopting this method for the formation of team.
Resource Investigator
Inquisitive in nature try to find idea and bring it to team. They are enthusiastic in nature
which help them develop different contacts and identify different opportunities. Even being
highly enthusiastic they easily loose interest in things and have problem in following any ones
lead (McShane and et.al., 2015).
Team worker
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These people work as mediator or glue in team. They help in binding the team. These
people are versatile in nature which help them in finding the gap in work which is required to be
done. They are important part of team as there cooperative nature help in efficient working they
also help in averting any conflicts in organisation. The only problem these people face is
indecision and there avoidance to any type of confrontation.
Co-ordinator
There main responsibility is to coordinate all the work in team they are responsible for
the delegation of power as well as duty. It put more focus on the teams objective and help in
bringing out all the members. Coordinator is important part of team but a wrong person in this
position may misuse its power and offload its work to other people of organisation.
Plant:
These people are highly creative in nature which help them to come up with the best
ideas and they easily solve difficult problems. There imaginative and creative nature helps in
solving difficult problems (Sinding and et.al., 2014). These people have problem in creating
efficient communication as most of the time they are preoccupied with there creativity. The only
demerit this people might have is their forget fullness and them being absent minded
Implementer:
In a team they are responsible to come out with a strategy which work with all and ensure
that its carry out and implemented efficiently among other team members. These people are
little inflexible in nature are reluctant to accept new possibilities but there practical and logical
way of thinking make them very reliable in difficult situation.
Shaper
They are responsible to motivate the team and guarantee that the focus of team doesn't
get divert and they work in right direction. Shapers are easily provoked which affect the other
team workers but these people are most efficient people while working in pressure their
challenging and dynamic nature also help them.
Complete Finisher
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There main job is to give finishing touches the main project. They scrutinize and polish
the work before presenting it. Finisher is worrisome in nature and are reluctant to involve other
people in their work. These people believe in polishes and perfection.
Tucks man team development program.
Team formation is long process and takes time where a team of stranger come together
and go through some recognizable stages which changes them from the stranger to strongly
linked group who have common goal. Tucksman proposed the four stages of development that
are crucial for the building of any team. This stages are in order and necessary for the formation
of team these are
 Forming
 Storming
 Norming
 performing Forming
Forming
It is the first stages of team building. In these people meets and learn about the project
and possibilities and weaknesses it has. In this member are generally polite and positive toward
each other, they try to know each other so that harmony can be create. In this stage instead of
working as team member behave and work independently. People are excited in this stage with
the new challenges and work but mostly they remain uninformed about what work they are going
to do (Goetsch and Davis, 2014). Senior team leader begin to work in the way which can help in
bringing team together. Member tries to direct their focus toward the work and orient their nature
according the surrounding people.
Storming
In these people put their ides forward to tackle the problem. The polite boundaries
formed at the time of forming are crossed. This a stage where many team fall as they are not able
to cooperate. Its necessary to solve all the issue, disagreement, personality cl;ashes before
moving forward.
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Norming:
In this all the disagreement and clashes get resolve and understanding and respect for
each member start forming. Team try to work in harmonious way so that they can achieve their
goal.
Performing:
It's a last stage member are generally highly motivated and knowledgeable about the
project and task in this stage. Team started to work in harmony and in competent way which
make it possible for them to make important decision without the help of supervisor
Illustration 1: Tucksman stage of development
(Source: Stages of team formation. 2017)
For effective its necessary to pay attention to 3 C i.e
Communication: Communication is important key for effective team workin. Good
communication help in eliminating unnecessary miscommunication and misunderstanding that
can affect team dynamics (Weller, Boyd and Cumin, 2014). There are two type of
communication soft and hard communication. Hard communication include the expertise of one
subject it can be anything such as typing, language etc. Soft skills are also known as
interpersonal skill as this skill put more emphasis on the behaviour of the people and the way
they interact in organisation. Its necessary to have soft communication skill. This skill help in
creating better relationships and communicate with different people in organisation. Having
knowledge is not enough to guarantee success its necessary to have good communication skill
which gives you a chance to properly present your idea efficiently.
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Cooperation: To achieve the goal. Its necessary for a team to work in harmonious and
cooperative way. It's a voluntary effort made by each team so that no problem arise and each
member can work efficiently
Competition: Healthy competition keep each member on their toes and keep them motivated. It
also helps employee in improving there performance.
Benefits and risk of team work
Team work bring efficiency and effectiveness in the organisation and have major impact
on the productivity of organisation. Great team work make it possible to do difficult work in
limited time. It improves relationship and communication between employees and organisation
and also enhance the trust of worker toward their entity. It can also have adverse effect such as
difference in view can make environment difficult to work within. It not only affect the
performance of individual but whole organisation. Difference in the view can lead to many
problems such as argument lack of understanding, etc. this affect the dynamics of team and its is
not able to present best results.
Other than this sometime working in team also lead to unnecessary stretch in work.
Different opinion and different views make it difficult for team to choose any one idea and move
on with it. This lead to delay in the overall project and also have negative impact on the working
and performance of firm.
M3
Team and group are two different thing using them as synonym is wrong. A business
entity requires a good team which can help them in achieving there goals and also contributes in
the overall development and growth of business entity. Team development theories help
organisation in building effective team and smoother working. Belbin theory help in creating
team which can balance the weakness and strength of its co- member. Tucksman theory help in
understanding different stages of team development. Tucksman theory can help in the proper
supervision of team so that they can work efficiently
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LO 4
P4 Concepts and philosophies of organizational behaviour
Organizational behaviour (OB) can be defined as study of human behaviour those who
work in the organization. OB is the basic concept which revolve around the people those who
perform tin the workplace and their nature. Perception, culture of each individual is different , it
creates problem for the management to handle all the persons equally. In such condition it is the
responsibility of managers that to understand their behaviour and develop such workplace
environment where all employees can feel comfortable and can perform their duties well
(Alavosius and et. al., 2016)..
Philosophy of organizational behaviour can be defined as set of assumptions and belief of
managers to deal with workers. There are various philosophies of OB. These are such as
custodial, autocratic, supportive, collegial and system. Autocratic model of OB can be defined as
the philosophy of management in which power of decision making is in the hand of higher
authorities. Workers have to perform their duties as per the instruction of managers (Barrick,
Mount and Li).
Custodial model is another philosophy which is depended upon the orientation of money.
Managers focus on team work and provide security and monitory benefits to all workers so that
they perform their duties well. Employees need to behave responsible and self discipline manner.
But in this model employees do not get motivation to improve their performance.
Supportive model is another type of philosophy which pays attention on supportive
orientation. Managers focus on improving performance of employees thus, they give them all
their support through which management can get recognition and can enhance their performance
to great extent. It is more effective and useful and can help in making people loyal towards the
brand. Collegial philosophy of OB is extensive of supportive model (Barrick, Mount and Li).
This philosophy work to fulfil common purpose. Managers share the main agenda of the work
and all the employees put their hard efforts so that this common gaol can be accomplished. It is
depended upon team working. In this model management of the organization develops a feeling
of partnership among all the workers those who perform in the workplace. Joint contribution of
management and employees help in meeting with the objective of the organization (Alavosius
and et. al., 2016).
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All these philosophies support the organization in accomplishing their goal to great
extent. Hilton hotel currently takes support of Custodial philosophy. Through there is situation
where people are unable to develop their skills because management of the cited firm do not
guide them. Mangers support them but do not motivate them to raise their performance. Poor
monitory and non monitory benefits demotivate them. It needs to adopt supportive philosophy in
the business situation where employees are demotivated. Workers always need recognition and
financial benefits. If managers provide them these things then this will raise their confidence and
they will be able to perform well.
M4
All these models and philosophies impact on the behaviour of employees and influence
their behaviour as well. If company adopts autocratic philosophy then it may create burden and
they will feel bounded. But such type of beliefs can help in raising performance of the employees
by this way they will be positive towards the brand. On other hand custodial philosophy pays
attention on orientation of money. It meets the security needs of workers thus people gets
positive towards the brand but on the same time such type of philosophy have some symptoms of
autocracy. Employees can not talk directly to their boss which makes them irritating and they
become nagative towards the organization. Supportive model helps in encouraging team
performance and helps in increasing their performance by motivating them. On other hand it is
not good because people can behave informal which is not good for the corporation.
CONCLUSION
It can be concluded from the above report that organisational behaviour play important
role in bringing efficiency in the working of overall organisation. Culture, power and politics are
crucial part of firm and has it majors impact on the organisational behaviour. If these three things
use in right way can brought many benefits to organisation but misuse of it can lead an firm to its
doom. Intrinsic and extrinsic are two type of motivational theory used by every organisation to
motivate their employee. Different impact of this theory on the working of individual are also
mentioned in this. Team dynamic and its effectiveness is another topic which is discussed in
detail. Belbin and Tucksman team development theory and there importance in team building
and running are also discussed in here. Different philosophy regarding the organisational
behaviour such as Path goal theory etc. for the smoother working environment are covered in the
report. It also helps in creating good communication and better relationship among members. It
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also enhances the trust of employee toward their organisation. It can also have negative impact
on the working of organisation. Varied in views can raise the conflicts among team which will
affect the working of whole organisation. The power and politics play major role in relation to
activities of business enterprise. The main aim is to define that hoe employees should make
interaction with each other. This kind of activities are useful in having expert decision making.
The firm can be of small and medium size.
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