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Introduce to Rooms Division Operations Management

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Added on  2020-06-04

Introduce to Rooms Division Operations Management

   Added on 2020-06-04

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ROOMS DIVISION OPERATIONSMANAGEMENT
Introduce to Rooms Division Operations Management_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................11.1 Accommodation and front office services for organisations............................................11.2 Roles and responsibilities reception services staff:..........................................................21.3 Legal and statutory requirements that apply to room division operations:......................31.4 Services provided by the room division in hospitality businesses...................................3TASK 2............................................................................................................................................3TASK 3............................................................................................................................................33.1 Importance of property interiors and design to effective management............................33.2 Critical aspects of planning and management of the accommodation service function:.43.3 Operational issues affecting on Accommodation services...............................................4TASK 4 ...........................................................................................................................................54.1 Yield management activities to maximise occupancy and rooms revenue......................54.2 Sales techniques that rooms division staff can use to promote and maximise revenue...54.3 Purpose and use of forecasting and statistical data within the room's division................54.4 Rooms division performance indicators to measure the success of accommodation sales6CONCLUSION................................................................................................................................6REFERENCES ...............................................................................................................................8
Introduce to Rooms Division Operations Management_2
INTRODUCTIONRoom division in hotel industry mainly consists of the following departments likehousekeeping, front office, guest services, security of guest, reception and communication area.A Room division manager is appointed to handle all the above-mentioned departments. Theclientele hotels provide accommodation and provide room division services for people. It alsoincludes responsibilities towards customers (Walker and Walker, 2016). In clientele hotel, amanager handles all the responsibilities of staff and gives the best service to people who enjoytheir holiday. Manager also provides food and cleanness services for customers.1.1 Accommodation and front office services for organisationsAccommodation services-Cleanliness of Public Area- Clientele hotel There must be cleanliness in all areas of ahotel including lobby, reception, guest rooms, gardens, common wash rooms etc. However, it is1
Introduce to Rooms Division Operations Management_3

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