Workplace Communication Skills

This assignment focuses on developing essential workplace communication skills. Learners will explore principles of effective communication, such as speaking through a chairperson, adhering to time limits, and utilizing clear pronunciation. The assignment emphasizes active listening, open dialogue, and collaborative problem-solving within a meeting context. Understanding voting procedures and maintaining a respectful pace are also key elements covered in this workbook.

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BSBLED502 Manage programs that promote personal
effectiveness
LEARNER WORKBOOK
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Table of Contents
Student Instruction Guide.......................................................................................................................................3
Mandatory readings...............................................................................................................................................6
Learner Details and Declarations.............................................................................................................................7
Student Checklist....................................................................................................................................................8
Assessment Record.................................................................................................................................................9
Assessment One - Written Questions....................................................................................................................10
Assessment Two – Practical Assessment...............................................................................................................14
APPENDIX TEMPLATE LIST.....................................................................................................................................21
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Student Instruction Guide
Each student must read and adhere to each instruction listed below. If you are unsure of any of the items listed,
contact your trainer, assessor or student services for assistance.
The following assessment instructions must be adhered to;
1. Each student must complete the Learner Declaration in this Learner Workbook. This section requires each
student to acknowledge that the work submitted is their own and has not been copied. Failure to do so will
result in the Learner Workbook being returned for completion thus delaying the assessment.
2. Make sure you have read the Learner Guide and accessed the required text (hard copy or via e-text) prior to
commencing and completing any of the questions and activities in this Learner Workbook.
3. If you are unsure of the requirements of a question, activity or project – please contact your trainer for
clarification. Reasonable adjustment options are available however this must be arranged with the Training
Department prior to assessment.
4. You must ensure that you have attempted and completed all assessment tasks; written questions, case
studies, activities and projects in the Learner Workbook prior to submitting this for marking.
5. Use the Student Checklist to ensure you have completed all relevant sections and attached the required
evidence files.
6. If a Third Party Report is being submitted, you must also submit a certified copy of the third party’s business
qualification which must be witnessed by a Justice of the Peace (JP).
7. You must email your completed assessment to the Training Department. Assessment submissions will only
be accepted by upload via the eChoice student portal. Please see the User Guide – How to submit my
assessments online for further instructions.
8. You must follow your training plan which contains important information about your expected start and
completion dates for each unit of competency.
9. All of the above items must be adhered to. Failure to do so will result in your work being returned to you,
delaying the marking of your assessment.
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Student Instruction Guide continued
The following assessment instructions must be adhered to;
10. Written responses
Written questions require in-depth responses and one line answers may not be sufficient to be deemed
satisfactory. There is no specific word count required for any assessment and the size of the answer boxes in the
Learner Workbook are not indicative of the required length of your answers.
A general rule of thumb is to use as many words as you need in order to demonstrate your full understanding of
the knowledge and/or skill component. This may differ greatly between candidates in line with varying individual
language and literacy skills.
11. When conducting online research
You must always provide the website link/s when sourcing information from online sources such as academic
journals, industry websites and resource centers.
12. Referencing
Ensure your work is referenced to prevent plagiarism. For more information on plagiarism and referencing, refer
to the Student Handbook.
13. File naming protocol
Prior to submission, your Learner Workbook must comply with the file name protocol below.
 The file name must follow this format: your full name_unitcode_Workbook
Use the ‘save as’ function to save your workbook and replace ‘your full name’ with your first and last name and
the date of submission in the file name.
14. You must not delete or alter any sections or wording in the learner workbook.
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Student Instruction Guide continued
Understanding the assessment grading system
Assessments for qualifications are competency based, which means students are assessed against the unit of
competency (unit) requirements. Assessment results are recorded as follows:
 Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all
competency standards for the unit (in accordance with the National Register www.training.gov.au).
 Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their
understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’
outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the
gaps are. The student will then be required to rectify these gaps and re-submit their assessment for
marking.
Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be
awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each
unit before receiving a competent outcome.
Important note: Each student has three (3) attempts to achieve a competent outcome. If the student is deemed Not
Yet Competent (NYC) on the third attempt, the student may need to re-enrol into the unit as per First Choice
Training’s Assessment Policy.
In keeping with a paperless system, the Learner Workbook is assessed with comments and this document will be
returned to you as a PDF document. For each re-submission, you will need to update your existing Learner
Workbook by deleting the incorrect answers and replacing them with your new responses. Remember to update
theLearner Details and Declarations section with the new submission date each time.
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Mandatory readings
BSBLED502 – Learner Guide (PDF format)
IMPORTANT NOTE:The above Learner Guide is independent from your textbook. You can access and download this
Learner Guide from the online learning portal.
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Learner Details and Declarations
Learner Details
Full name:
Address:
Email:
Important information
Please complete the following assessment activities and submit to your trainer and assessor for marking.
No submitted work will be assessed unless the appropriate declaration has been signed (below) and submitted.
Learner Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I
have referenced external sources. I declare that no part of this assessment has been written for me by another
person.I understand that by typing my full name in the student signature field this is equivalent to a hand-written
signature.
Student full name:
Student signature:
Date submitted:
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Student Checklist
Prior to submitting your Learner Workbook, you must use the learner checklist to ensure all sections and evidence
files have been completed in this Learner Workbook.
Learner Workbook
Document item Have you completed this item?
(insert a cross against each item)
Yes No
Learner Details and Declaration has been signed
All assessment tasks have been completed in full
Separate documents are named according to the file naming protocol
Project 1
Document item
Have you completed this item?
(insert a cross against each item)
Yes No
4 X Workplace health and wellbeing surveys completed by the employees
1 x Workplace health and wellbeing program
1 x Workplace health and wellbeing policy
4 x Completed feedback forms from senior managers
1 x Employee progress log
Project 2
Document item
Have you completed this item?
(insert a cross against each item)
Yes No
30 minute video recording of the meeting (OPTION A)
1 x Third Party Report (OPTION B)
1 x Third Party Declaration
1 x Witness Declaration
Copy of the observer’s business qualification at a Diploma level or higher,
signed by a Justice of the Peace (JP)
Any other resources that were used during the meeting
Assessment Record
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STUDENT NAME:
1st Submission Feedback
Reasonable adjustments
made: Yes No
Outcome: Satisfactory
Not yet satisfactory
Assessor Signature: Date:
2nd Submission Feedback
Reasonable adjustments
made: Yes No
Outcome: Satisfactory
Not yet satisfactory
Assessor Signature: Date:
3rd Submission Feedback
Reasonable adjustments
made: Yes No
Outcome: Satisfactory
Not yet satisfactory
Assessor Signature: Date:
FINAL RESULT
COMPETENT (C) NOT YET COMPETENT (NYC)
Assessor Signature: Date:
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Assessment One - Written Questions
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For each question, you must record your written response in the space provided.
Q1a. Information about employee health can be sourced from internal and external sources. Complete the table
below by listing five (5) examples of each source type.
Internal sources External sources
1. employees records articles
2. performance record of the employees books
3. absenteeism records internet
4. accident records market research
5. intranet industry journals
Q1b. Identify five (5) employee health issues and explain the implications that each issue may have on a
business.
Health issue Implications on the business
1. excess use of alcohol or any type of drugs due to lack of professionalism and competency among
alcoholic employees puts the business into risk as
business may face legal liabilities in case the employee
fall sick in the workplace
2. obesity lead to low productivity in the business due to
overweight causing loss to the business
3. excess smoking fall in productivity level causing huge loss and lowering
the competency level in the business
4. mental illness unable to understand business needs and form
connection with people, putting business at risk due to
underperformance or wrong decision
5. anaemia employees become week which increases the
absenteeism rate of the business (LaMontagne et al.
2014)
Q2. Based on the five (5) health issues listed in Q1b, suggest feasible options for addressing each issue.
Health issue Addressing the issue
1. excess use of alcohol or any type of drugs  Offering slogans and porters to employees on
alcohol prohibition on their website
 Conduct events on alcohol prevention
 Conduct education programs on alcohol
2. obesity  Modify canteen foods with healthy food items
 Provide advice n health from time to timeBSBLED502 – Learner Workbook V1

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