ICT System Software and Application Software

The provided document is a solution to an ICT system software and application software assignment. It outlines the AIMS (objectives) for short-term, medium-term, and long-term growth in technical skill development and teamwork. The document also includes a table with PDP (Planning, Doing, and Planning) sections that outline specific objectives, outcomes, and timeframes for achieving these goals. Additionally, there is a REFLECTION section where the student reflects on their progress towards meeting their objectives and sets resets for further improvement.

Personal and Professional
Development

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
PPD 1.1) Comparison personal values and principles with the principles of support for work-
................................................................................................................................................1
PPD 1.2) Personal culture and experience influence my role in supporting users and others in
health and care-.......................................................................................................................3
PPD 1.3) Impact of new developments and changes in my personal values on my work-....4
3.2. SSLE) Significant life event experience-........................................................................4
SSLE 3.3) Recommendations for improving the support-.....................................................5
TASK 2............................................................................................................................................5
PP 4.1) Role, responsibilities, accountability-........................................................................5
Com 1.2) Communication in health and social care-.............................................................6
Com 3.1 Use of ICT software packages-................................................................................6
Com 3.1) Statement-...............................................................................................................7
HS 3.3) Contribution at work place-......................................................................................8
PP 4.2) Contribution to the development and implementation-.............................................8
PPD 2.1) Skills ability and learning style by SWOT, Honey and Mumford learning style-
................................................................................................................................................9
PPD 2.2) Produce a holistic my development plan with short, medium and long-term goals.10
PPD 2.3) my progress against the plan.................................................................................11
PPD 2.4) Effectiveness of the development plan-................................................................11
TASK 3..........................................................................................................................................12
PPD 3.1) Nature of professional relationship-.................................................................12
PPD 3.2) Personal effectiveness in promoting the individual rights-..................................12
PPD 3.3) Issues encountered in professional relationship-..................................................13
Solution of issues- All above issues solution in health and care organization is arranged a
meeting and asked for suggestion from both parties. Imply the best solution which suites both
sides and build a strong relationship....................................................................................14
TASK 4..........................................................................................................................................14
PPD 4.1) Effectiveness of personal contribution-................................................................14

PPD 4.2) Limits of work role and impact-...........................................................................14
PPD 4.3) Role in minimising barriers-.................................................................................15
PPD 4.4) Improve personal contribution-............................................................................15
PP 4.3) Develop own contribution-......................................................................................15
MHR 4.3) Development influenced by management-.........................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
APPENDIX....................................................................................................................................18

INTRODUCTION
Personal and professional development is necessary for an individual to get success.
Without development, they can't achieve growth in their life (Cheon and et.al., 2018). In health
and social care organization, person has more chances to meet others and learn different skills
from them. Clearstate care is a United Kingdom organization, which offering customised
strategic advisory and treatment. Report will explain person professional or personal values and
its importance in life achievements. It will describe teamwork importance and how an individual
develop their skills while they work with others. Report will discuss about impact of
development changes in their life, role and responsibilities at work place.
TASK 1
PPD 1.1) Comparison personal values and principles with the principles of support for work-
Personal values and principles- Personal values are reflections of person's needs,
requirements and what they care about most in their life.
Principles are fundamental norms, rules or values that represent desirable and positive
aspects for person, group, society and organization.
My personal values and influenced source of it- Respect- I have respect about others feelings and never underestimate myself. I believe
that everyone has right to take their own decision. It shows my feelings towards others
and they come to know my personality. Dignity- It is the right of mine to be valued and respected for own my sake and to be
treated ethically. I never do anything which can ruin my dignity in front of others. Religion- I believe in my god and others religion. I think that we all are equal and our
god is one.
Influenced Source- My education, friends, family background built these values inside me
(Christie and et.al., 2017). I live in such society where we all are respect each other’s and believe
that god is our narrator.
Principles of support in health and social care-
1

 Respect- In health and social care, I will support every one and have respect for other’s
feelings. Dignity- It is necessary that we respect other’s value and position in society. I am a
caring person for others social status. Privacy- In health and social care organization, privacy of other is initial. Confidentiality- Keeping secrets of other’s is confidentially. It is a most important
principle to support.
Similarities-
Basic Personal Values Principles of Support
Respect I do respect my and others life
rules.
Respect of others is the biggest
thing and support people to
maintain their social image.
Dignity I like to maintain my social
status.
Maintaining own self or others
social values.
Differences-
Basic Personal Values Principles of Support
Religion Respect of others religion is
more valuable for me.
It doesn't matter in supporting
principles.
safeguarding As a person, I prefer my own
safety first.
Others safety is initial in
support principles.
Impacts- Difference between personal values and principles of support influenced me that as a
person, I prefer to fulfil my personal desires, my and family safety first but as a part of health
and social care, I have to think for other’s first.
Ethical dilemma- It is a moral situation in which a choice has to strike between two same
undesirable alternatives (Dinkmeyer, 2017). As a human being, I would like to prefer others
safety first.
2

PPD 1.2) Personal culture and experience influence my role in supporting users and others in
health and care-
Personal Culture- Personal culture is where we come from, who we are now and where
now we are going. It’s about what makes us unique, interesting person and it is binding us
between family, friends and nation. I believe to enjoy life with my personal beliefs.
My personal culture- My personal culture is defined by my leisure activities, style of dressing,
family background and individual values. My culture is fun loving, free and it encompasses
moral values.
Influenced factors of my personal culture- My friends and family influenced my culture. They
influence my dressing style, their feedback is very important to me. I always wear impressive
dress in which I feel confident. My way of communication is affected by family background or
friends company. My work place health and social care environment, age, or achievements of
life explain my personal culture.
Personal and work experience- Personal- My life experience about different natured person thought me how to handle
them. Education give me a politeness and humble personality which defined my culture.
 Work experience- Working experience in health and social care (Hospital and Medical
Care Association) thought me how to behave with others and every one need a support in
any way (Grant, 2017). We all are human being and require others help.
They both are useable tool for my job responsibilities. From my personal experience, I
learnt that we all are equal and have to do work for each other. They changed my dealing style
with clients and colleagues.
Impact of work experiences- My working life taught me how to behave with other clients or
colleagues. Impact of my experiences on my customers and peers that they find changes in my
working style or communication skill. I was a cruel personality earlier but when I come to know
the value of culture, I started treating other as a human being. My colleagues or clients both are
happy with my behaviour and work. All these changes are the result of my culture or work
experience.
3

PPD 1.3) Impact of new developments and changes in my personal values on my work-
Meaning of new developments and changes- Change is the law of nature, everything is
existed on this earth when they adopt changes time to time. Development is necessary for
personal values with passing the time. Change and development create a different think, feel and
behaviour inside me. I love my personal values and others also like it too, then I have to develop
my personal values according to situation’s requirements.
Development in health and social care and its impact on my work- Personal
development in health and social care from when I started working with this organization.
During my induction period in this company, I learnt its policies and rules. (Hildebrand, 2018)
It’s my job responsibilities like do work in working hours, give report about day to day activities
to my managers and seniors . Company change regulations and legislations like data protection
act, new care certificate, introduction to replace common induction standard, children care act,
qualifications requirements for top management. All this development increase my work
responsibilities. I have to perform my job with efficiency and honesty. Somebody said that
changes always come with more responsibilities. I work hard to accomplish all work with use of
the newest technologies.
Impact of developments on my personal values and effects on work practice-
Development changed my personal thought process. I come to know that changes is necessary
for personal and professional growth. I work with new techniques and accomplish my targets.
3.2. SSLE) Significant life event experience-
A life-event may consist of any major change in demographic, education, health, death of
spouse and other circumstances located at particular time. When I was 17, I lost my mother due
to her sickness. Her death is the biggest change in my life and I joined a health and social care
organisation. During my working days, I handled a person who lost his loved one and need a
support. A client lost her one leg in a car accident or another one who suffering from cancer. I
liked to spend my time with all three and take care of them. Soon, they felt independent or ready
to accept life challenges. Good things happened when clients' health improved or they were felt
disappointed if they are not good. I support my future clients whenever they need and try to
make them happy.
4

SSLE 3.3) Recommendations for improving the support-
A life event change individual life like accident, death of loved one etc. Improvements in
health and social care support is necessary time to time. Few recommendations which are good
for organization, a person handle individual client. This kind of care create mutual understanding
between person and patient. Treat them respectfully, care about their dignity, give privacy
whenever they are with friends and family members (Korthagen, 2017). Organization respect
their choices and try to available those things which they prefer. Discuss with clients about care
plan and have a clear or effective communication. It is strictly announced that everyone will
follow care plan, organize staff training at least once in a month. Through these suggestions, I
can create an improved or innovative work environment in care organization.
TASK 2
PP 4.1) Role, responsibilities, accountability-
 Role- An expected behaviour related with a specific position or level in
organization and group of people.
 Responsibilities- An obligation to satisfy performance or accomplish a task which
is assigned by anyone that must fulfil and has penalty for unsuccessful.
 Accountability- The course of action for an individual or organization to account
for its creativity, accept responsibilities and announce results transparently.
 Duty- Legal, moral accountability for always and a certain time, to someone who
has right to demand satisfaction.
Job description- I am a supervisor in health and social care and I have to behave according to my
position. I communicate with followers or clients polity and maintain my job dignity. It is my
responsibility that I perform to achieve assign tasks and if I fail to accomplish them, I should be
ready for penalty.
Duty and accountability at workplace- It is my duty that I am legally responsible for my
performance at workstation and supervised my follower’s satisfactory work. I will be
accountable for their performance and client’s satisfaction in health and social care organization.
If they are not doing job properly, I'll be responsible for all.
5

Com 1.2) Communication in health and social care-
Communication- It is two way process to create mutual understanding, in which persons
not only exchange information, thoughts, and feelings but also share meaning. It connects people
or places to each other. In an organization, it is a key of management.
Methods of communication in health and care- In organization verbal communication is
an effective and meaningful way. Direct communication with clients make them more
comfortable there. It shows caring behaviour or create an impressive organization image.
Communicate with clients and colleagues- At workplace, I communicate with my clients
or colleagues face to face. It makes an impressive impact on them but it is a humble or polite
communication way. For example, if I communicate rudely they do not like to listen me and
avoid my words (Meichenbaum, 2017). They never like to discuss their problems or needs with
me.
Impact- My colleagues and clients will be impressed with my polite communicating way.
They feel free to discuss their issues or clients comfortably and tell me about their disease.
Com 3.1 Use of ICT software packages-
ICT software packages- ICT is used to refer the convergence of visual, audio and
telephone networks with computers network with the help of a single link system. It is concerned
with retrieval, manipulation, and receipt as a proof of digital data. In business, it is categorised as
two products- (1) traditional computer (2) digital communication.
Access of ICT at workplace- It is a beneficial software in health and social care
organization. It maintains all required or necessary information. Firstly, I installed it in my
computer system and login with specific ID or used password to protect it with any theft because
it's a protector of all confidential records. After login with valid password, I enter all important
information and can search any required data.
Use of ICT package in health and care- It is a protractor of confidential documents at
workstation. It is useful as a language translator, MS Office, internet, mails etc. Today's all
technical work is easily done by ICT software packages. I use it to keep clients records and
worker performance in MS-excel.
Screen shot-
6

Illustration 1: ICT application software
(Source: Application software, 2017)
(Source: System Software, 2017)
Com 3.1) Statement-
My colleagues told manager about my communication or work on ICT software
packages. They were impressed by this technique and gave me a chance to represent an
important meeting which shows my skills. I prepared presentation on client’s records year by
year in MS-excel worksheet. Manager appreciated me for my performance and announced in
7
Illustration 2: ICT system software

front of everyone that I have excellent communication skill and is good in ICT software. Their
statement encouraged me towards my work and ready to perform more efficiently.
HS 3.3) Contribution at work place-
Health and safety at Work Act 1974- It is responsible for patient safety at health care
centre. It is their right to have all required facilities.
Management of Health and Safety at Work Regulations 1999- This act places duties on
employees, employer including all those who are clients, management, policies contractors, and
designers.
Obligation- According to health act, 1974, me and my employer provide all required
equipment and facilities to clients which are required.
Act at workplace- As a supervisor, I take feedback on specific time period from clients
and provide facilities.
Impact- After implementation of this Act, a safe and healthy environment create at my
work place.
I tried that clients never face any shortage during their treatment. I will appoint a person
who will take care all these things.
PP 4.2) Contribution to the development and implementation-
Policy- It is a principle of action which is adopted or proposed by person and individual
to accomplish task. It's a statement of intent or implemented as a protocol. Policy can assist in
subjective or objective decision making (Nias, 2017). It gives me a clear path to achieve my
work goal.
Organizational policies- Every organization has their own policies to do work properly. Few
are below- Health and safety- In health and social care, safety of clients or employees is necessary.
It is the organization responsibility that they provide a safe and healthy environment to
them. Manual handling- In this organization it is necessary that I handle clients properly and
provide a caring environment where they feel safe.
8

Policies implement- Policy framing is easy but its implementation is quite difficult. As a
supervisor, I will inform every employee about organization policies and its importance. I also
follow these to set an example in front of followers.
Development and implementation- Firstly, I will read and understand the value of
policies at work place and find this area where it really requires, if it need some changes I’ll give
my ideas.
Impact- Contributions makes impact that when I take interest in policy development and
implementation, my colleagues or followers also understand its value in organization.
PPD 2.1) Skills ability and learning style by SWOT, Honey and Mumford learning style-
Importance of skill audit- It is essential process for measuring and recording the skill of a
person or group. It is important in a company to identify the skill and knowledge which
organization require.
Skills- Self-motivated- It is main skill for a person who want to grow in their personal or
professional life. Time management-Dividing time between two activities is time management skill. It is
important for me to manage my professional or personal work.
 Problem solving- It is another skill which come during audit. It encouraged me to
perform well in any difficult situation.
These all skill develop my work style and create a positive attitude in critical condition.
Honey and Mumford learning style- This learning style has four steps- Activists-In this step, activists are those single person who learn by their own work. The
learning activities may be brainstorming, problem solving, puzzles competition, role play
etc. Theorists- In this, learner get a push out of the opportunity to comprehend research
hypothesis behind their all activities. They have need models, ideas and reality with
certain end objectives participate in the learning procedure. Pragmatists- Individual has the ability to perceive how to give learning into practice in
their present real life. Reflectors- In this, single person learn by watching and contemplating what has actually
happened.
9

My identified learning style- I have visual learning style. I can learn anything by seeing it. In
this method, I like to use pictures, images or spatial understanding and I came to know this by
these questions- My identified learning style affected my learning skill (Robertson, 2017). In school, I
easily understood maximum thing only by visualising them and same condition apply at
workplace that I learned all technical system by practical class. It does not consume my
much time. Once I learnt them, I never forget.
SWOT- According to a study, SWOT is a process which is helpful to know the person /
organizational internal strength and weaknesses or external threat & opportunities. Every
individual, company have their SWOT.
Use of SWOT in my skills- I am a self-motivated personality and good in time management.
Motivation or time managing is my strength but some time it behaves like my weakness. My
boss instructed me to do others work too, which become a pressure for me. My soft nature
become a threat in front of stronger person than me. Self-motivation open doors of growing
future. I found that I am a good problem solver, which inspired me to accept challenges.
Improvement in learning and weaknesses- If a good opportunity is standing in front of me, I
will utilize my whole learning skill like activists, theorists, pragmatists, reflectors to catch
growing opportunity and reduce my weakness which stop me to take more responsibilities. I’ll
take my seniors help when I face problem during working hours.
PPD 2.2) Produce a holistic my development plan with short, medium and long-term goals.
Personal and career development- A successful person invest in personal and career
development. I also invested my money and time to develop my personal as well as professional
life too. I achieved my goals by lifelong commitment to personal growth and professional
achievements. Motivation is a factor which encouraged me for development.
Personal development plan- Personal development plan is a draw line which guided me how
I can develop my personality and achieve goals or objectives. Few step of my personal
development plan is-
 Action Checklist
a) Established purpose and direction.
b) Identify development needs
10

c) Identify learning opportunities
Importance of personal development plan- Development plan is most important for me to
become a successful person. It provides me a brief idea about how I can accomplish my pre-
defined targets in minimum time period (Skovholt and Jennings, 2017). It is more beneficial
framework for a person who really want development in their personal or professional life.
 Produce a personal development plan- I need to reduce my short temper and learn to
work in team.
PPD 2.3) my progress against the plan
Importance of monitoring personal and professional progress- A lot of people fail to
accomplish their goals and they do not know actual reason behind it. With the tracking of
personal or professional performance, I come to know my negative factors and I can correct them
on time.
Importance of monitoring personal development plan- If I want to achieve a great
successful life, it is compulsory that I monitor my work on personal development plan. From this
observation, I learnt value of success and always try my best to accomplish goals or objectives.
Work performance on plan- With the consistent work according to action checklist, I can
easily achieve my goals in specific time period. I failed to accomplish my goals in initial
working period and I discussed this failure with seniors and follow their advice and prepared a
personal development plan to meet targets.
Personal Development Plan-
PPD 2.4) Effectiveness of the development plan-
Effectiveness- It is the ability of producing a needed, required result or capability to
produce wanted output.
Characteristics of effective personal development plan- Start with outcomes- My personal planning proceeds from a detailed description of work
issue that I will be capable to work on outcomes. Focused and precise- Personal plan is limited to two behaviourally defined improvement
areas. Actionable- I have to identify the important action to accomplish goals.
11

 Feedback- Others opinion on my complete plan and its outcomes. It appreciates me to do
my work.
Achievements- When I joined health and care organization, I worked here as an employee but
after following personal plan, I became supervisor. It is my achievement.
Benefits- Plan introduced me with my strengths, weaknesses, opportunities and threats. I started
working on my weakest area and develop a personal plan to accomplish personal and
professional goals (Vangrieken, 2017). Soon I achieved good reputation in organization.
Dis-benefits- Working without plan I never come to know about my life goals. I do not know
what is my strength, weakness or threat.
Improvement- I need to improve my technical knowledge. In future, I do my technical
performance in different way to keep all clients records.
TASK 3
PPD 3.1) Nature of professional relationship-
Professional relationship- This exist when an individual request and is allowed
professional help from a valid source. Like doctor-patient relation.
Various professional relationship- Care assistants and clients- Assistant do care about their clients and solve problems.
They support each other and never hide any required information. Doctors and nurse- They help each other to handle their patient.
Work in professional capacity- Doctors-nurse job relation is like those work platform
where they communicate to each other and patient to solve their problem. They share
information, respect opinions or maintain professional code of conduct.
PPD 3.2) Personal effectiveness in promoting the individual rights-
Promoting and supporting- Support and encourage individual for further growth.
Rights of clients- Respect- Every client deserve respect in health and social care organization. Privacy- Privacy liked by everyone and clients also require it. Equality- No differences between clients on the social status.
Rights promotion and impact-
12

 Meeting clients need- In health and care organization fulfil clients’ needs and take
colleagues suggestion in meeting reserved their rights. Advocacy- Public support in their work for legal representation, make them safe in health
and care.
Impact- It makes a positive impact on colleagues and clients mind.
Support clients- Social or medical model of support is a factor to promote their rights to take
opinion, fulfil valid requirements (Cheon and et.al., 2018).
Advantages- After promoting individual rights the main advantage is they able to take their
decision and free to communicate with me or others.
Disadvantage- An individual without support feel helpless, they easily can't share their issues to
anyone.
Improvement area- I want to improve control on others and self. If once I learn how to control,
my job become easy for me.
I never take their issues for granted, ready to solve problems or provide my support.
PPD 3.3) Issues encountered in professional relationship-
Issues and conflicts- It is the difference between two or more person’s beliefs,
suggestions or interests.
Issues encountered in professional relationship- Challenging behaviour- If client, colleagues are not good in nature they always have an
issue in professional relationship. Abuse- Clients and colleagues are aggressive by nature or use abusing language, it is
another challenge of professional relationship. Conflict- No solution of any conflict is a big challenge. Confidentiality v/s Disclosure- Confidence or disclosure information at work place create
issue.
13

Solution of issues- All above issues solution in health and care organization is arranged a
meeting and asked for suggestion from both parties. Imply the best solution which suites
both sides and build a strong relationship.
Resolved issues- In health and care organizations issues between two colleagues, I organize a
mutual meeting to listen both parties. After meeting provided a solution which suites them. I
didn't give any decision when issues raised between two clients.
TASK 4
PPD 4.1) Effectiveness of personal contribution-
Team work- It is collaborative effort of a team to accomplish common goal.
Work with service users, colleagues- Social worker- I use my skills and abilities during working with social worker, spread
knowledge among them, communicate properly and take responsibilities. Nurses- They are my co-worker, without them, I can't do my work. I communicate
politely, follow organization policies (Christie and et.al., 2017).
Impact- It creates a positive image of mine and organization. People think good for health and
social care. Numbers of clients increase when present clients give a positive feedback.
Improvement require areas- I need to improve my clients greeting factors. I improve it by
conduct a staff training and teach those greeting manners when work with others.
PPD 4.2) Limits of work role and impact-
Limits- A level beyond which something doesn't extend.
What I can or what can't- I can support anyone which come in my limits but can't give any
treatment advice, it’s none of their business in organization.
Affected by-
 Lack of equipment create problem in my work and suitable equipment increase
organization productivity.
 Insufficient numbers of staff is the biggest problem, it can make negative image in front
of clients.
 Lack of training staff not able to manage clients.
14

PPD 4.3) Role in minimising barriers-
Barriers and team work- An obstacle which create problem in work, called barriers.
Efforts of group of people to achieve common goals, called teamwork.
Barriers to effective team work-
 Poor communication create wrong message in team. Less experienced person not perform well in team.
Minimised barriers- Use easy, positive or meaningful communication in team or conduct
training session for less experienced employees.
PPD 4.4) Improve personal contribution- I like to adopt good communication skill, abilities to attend clients and handle critical
situation or training class fresher in health and care organization. Strength- My strength in team that I like to work as a unit. I am able to manage every co-
worker and give my support to them.
Weakness- Some time I become a short temper person. It is my weakness in team.
Improvement- I make personal development plan and work on it to reduce high temper nature
and taking feedback from others.
PP 4.3) Develop own contribution-
Good practice- It is method to produces best results which are superior to those achieved
by others.
Improve contribution in good practice-
Training- I attend training session to improve my skills, which give me best results.
Peer support- Take supports from peer and act on their feedback positively.
MHR 4.3) Development influenced by management-
Approach by management-
Training- Management organised training and development program to increase my personal
and professional growth.
Appraisal- Management appreciate me by providing appraisal for my performance.
15

 I participated in training session actively or take it seriously or give my best during
training (Dinkmeyer, 2017). It increases my skills and I give my best to accomplish
goals, this energetic performance support in my growth or give me working experience.
 Work practice encourage me to do work effectively and achieved personal or team goal.
 Without this development program I never improve my communication skill and fail to
build mutual understanding with clients and peers.
CONCLUSION
Above report taught us values of development and changes in personal or professional
life. Change is the law of nature. When an individual want to get success in their life they have to
develop personal values. Health and social care organization is that place where different kind of
person come for treatment. Report described improvement in working areas, barriers in growth
etc. According to it, various factors like conflicts, issues, problem and solutions in health and
social care organization which is essential for person or business growth. It explained support
and promotional importance in professional life. We face many challenges at work place which
impact our personal life too. Workstation management also make impact on person success.
16

REFERENCES
Books and Journals
Cheon and et.al., 2018. Why autonomy-supportive interventions work: Explaining the
professional development of teachers’ motivating style. Teaching and Teacher
Education, 69, pp.43-51.
Christie and et.al., 2017. ‘University opened up so many doors for me’: the personal and
professional development of graduates from non-traditional backgrounds. Studies in
Higher Education, pp.1-11.
Dinkmeyer, D., 2017. Skills of Encouragement: Bringing Out the Best in Yourself and Others.
Routledge.
Grant, J., 2017. The good CPD guide: A practical guide to managed continuing professional
development in medicine. CRC Press.
Hildebrand, J., 2018. Bridging the gap: A training module in personal and professional
development. Routledge.
Korthagen, F., 2017. Inconvenient truths about teacher learning: towards professional
development 3.0. Teachers and teaching, 23(4), pp.387-405.
Meichenbaum, D., 2017. The evolution of cognitive behavior therapy: A personal and
professional journey with Don Meichenbaum. Taylor & Francis.
Nias, J., 2017. A more distant drummer: teacher development as the development of self.
In Education and social change(pp. 3-28). Routledge.
Robertson, S., 2017. Transformation of professional identity in an experienced primary school
principal: A New Zealand case study. Educational Management Administration &
Leadership, 45(5), pp.774-789.
SKOVHOLT, T. and Jennings, L. eds., 2017. Master therapists: Exploring expertise in therapy
and counseling. Oxford University Press.
Vangrieken, K. and et.al., 2017. Teacher communities as a context for professional development:
A systematic review. Teaching and Teacher Education, 61, pp.47-59.
Online
Application software. 2017. [Online]. Accessed through: <https://revisionworld.com/gcse-
revision/ict/software/application-software>.
System Software. 2017. [Online]. Accessed through:
<https://www.daydreameducation.co.uk/subjects/ict-and-computing/interactive-
software>.
17

APPENDIX
PDP
AIMS OBJECTIVES
(actions)
OUTCOM
ES (
Results)
OUTCOME
INDICATOR
(How do you
know you have
achieved your
objective)
TIME
Short term: Reduce short
temper nature for
future growth.
I become a
humble
person.
My colleagues
give me feedback
for my humble
nature.
( withi
n 2
month
s)
Medium term:
Work in a team. Start work
as a team
worker and
accept
others
suggestions
.
My team
performance.
(within
3
month
s)
Long term: Develop
technical skill.
Now I am
good in
Ms-excel
or other
working
software.
My presentation
skill and
Record
management
inspire my
seniors.
(Withi
n 4
month
s)
REFLECTION
OUTCOMES LEVEL OF
ACHIEVEMENT
(To what extent
have I achieved my
outcome: fair,
good excellent)
REFLEC
TION
(have I
been able
to achieve
my
OBJECTIVE
(RESET)
18

outcomes,
if not why)
Short term: Good Yes Yes
Medium term: Excellent Yes No
Long term: Excellent Yes No
19