Assessing Strategies for Communication at Various Levels

This presentation discusses the different strategic levels of communication in management and the types of communication means used at each level. It also explores the communication styles of Manning and provides time management strategies to improve customer care and reduce employee turnover.

TASK 4
PERSONAL AND
PROFESSIONAL
DEVELOPMENT

There are mainly three strategic levels operating
communication with different levels of management:
Strategic level
Technical level
Operational level
Further, there are mainly two types of communication
means that can be undertaken at each level such as:
 Verbal communication: Meetings, presentations etc.
 Non-verbal communication: Email, bulletins etc.
4.2 Assessing the Variety of Strategies to Communicate at
Various Level:

CONTD…
 Strategic Level:
 The process of communicating with the top level
bodies of the Paramount Travel Hotel Park Royal,
London are based on organising meetings and
conferences.
 Where they get the proper presentation regarding with
the problems and solutions are to be taken in the
organisation.
 It is to be in brief and containing all the details that
highlights the present scenario or the changes
demanded to be changed.

Tactical Level:
The communication with the technical staff is very
important cause they have the different departments.
The technical knowledge to deal with the customers and
manage the workers under the responsibility of Paramount
Travel Hotel Park Royal, London.
They should be informed with the help of mail and short
messages and a quick response should be taken by them.
CONTD…

CONTD…
Operational Level:
 Paramount Travel Hotel Park Royal, London have to
implement the various mode of communication with their
staff.
 The operational level employees are those who are in the
regular touch with the customers and this level contains
the large number of staff.
 There should be a general notice to employees by way of
tagging a notice in a bulletin and a feedback or complaint
box where they can drop their problems.

Manning's communication styles
 Emotive: This kind of people are social and have high
dominance
 Directive: This group of people were very frank and
highly determined
 Reflective: This people like being alone, quiet and are
poor in decision making
 Supportive: This people are very helpful, patient and
cooperative.

4.3 Time Management Strategies to Improve Customer Care and
Reduce the Employee Turnover:
For the smooth and prompt functioning of Paramount Travel Hotel Park
Royal, London there should be a proper management of time which helps
in identifying the problems very quickly and in accordance to that the
proper actions are to be taken (Turner and Conkel, 2010). It develops the
professional skills in an employee and encourages him to give his best in
his performance. There are several strategies are as follows:
 Setting Targets
 Priority
 Planning
25/07/17

Time strategies for Paramount Travel Hotel
Park Royal, London
Dynamic task list:
 Task list contains all the operational tasks, which are to
be completed first.
 Revisit the tasks before completing any action.
 Make a quick overview of the tasks.

REFERENCES
Mamani, H. and Moinzadeh, K., 2014. Lead time management
through expediting in a continuous review inventory system.
Production and Operations Management. 23(1). pp.95-109.
Nespor, J., 2014. Knowledge in motion: Space, time and
curriculum in undergraduate physics and management. Routledge.
Nicholls, G., 2014. Professional development in higher education:
New dimensions and directions. Routledge.