Conflict Management and Techniques for Personal and Professional Skills in Management

PERSONAL AND
PROFESSIONAL SKILLS
FOR MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
Conflict:......................................................................................................................................4
Different types of conflicts and stages of conflicts. ...................................................................4
Impact of conflict in order to organisation affected their functions. ........................................6
Conflict management and various styles .................................................................................6
Conflict resolution and elaborates their techniques. .................................................................8
Coaching and mentoring ............................................................................................................8
CONCLUSION ............................................................................................................................10
REFERENCES .............................................................................................................................10

INTRODUCTION
Conflict management is process which most of organisation utilising in order to reducing
conflict and managing team members effectively. It includes utilizing various tools and
techniques which helps to improving performance of company. The report is about Morrison
which is one of the leading supermarket chain in UK (Bay, 2020). In context of organisation, it
involves their mangers managing employees in order to reducing their conflicts and making
effective decision regarding products and services. The paper consist is tools and techniques of
conflicts as well as applied conflict management, resolution tools which helps to find out the
best solution. It involves mentoring and coaching methods which helps to achieving organisation
goal and objective of company. Morrison is one of the leading organisation so proper flow of
information so it helps to reducing conflicts and misunderstanding between team members and
effectively achieved organisation goal and objectives.

Conflict:
A conflict is refers to those which arises on different situation and condition at workplace
conflicts refers to that situation which arises between the employees and superiors in order to
clashes their ideas, opinion and way of working. It includes clash on interest, ideas and
perception are different of two individuals or group so it arises on the different situation and
condition. It involves various situations such as racial, class, caste, political and international.
Conflict is natural phenomenon which arises due to differences in opinion, argument between
the employees and team members and scarcity of resources (Field, 2019). In relevance of
Morrison, it is one of the leading organisation and there are ample numbers of employees are
working so arise conflict when not matching the ideas and working style so clashes between the
employees and affecting profitability and productivity of company.
Different types of conflicts and stages of conflicts.
On the basis of involvement-: This type of conflict which refers to with the self as well
as between two persons in an organisation. It also known as organisational conflict which
including conflict between the employees, team members and group and they further classified
into interpersonal, intra group and intergroup etc. Interpersonal conflict between two or more
individual in order to same or different group and level. In context of organisation various team
members are working on same level so clashes between the ideas and working style so arises
conflict between the members.
On the basis of scope-: It is second form of conflict which including substantive and
affective conflict. Substantive conflict related to workplace and depends on situations in order to
find out the solution with help of methods as well as affective conflict associated with emotions
of individuals because it is based on relationships and focusing on emotions, frustration between
the members.
Procedural conflicts refers to those which disagreement between the employees in order
to meeting dates, performance, task leadership and many more. Unresolved procedural conflicts
when team members working on particular projects clashes between the ideas so arises this
conflicts (Jacobson-Lundeberg, 2016).