Personal and Professional Skills for Management

Personal and Professional
Skills for Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Conflict management techniques to manage workforce and resolve situation of conflict at
work:...........................................................................................................................................3
Coaching techniques useful for conflict management of individual performance at work........6
CONCLUSION ...............................................................................................................................8
REFERENCE...................................................................................................................................9

INTRODUCTION
Management skills tends to tendency that includes abilities in order to carry out various
function such as planning, decision making, problem solving, delegation, time management and
so on. In top level management it is essential to have all theses for smooth running of business
operations as well as to attain all predefined goal of company. All these skills provides various
benefits to an individual at personal or professional level (Tsitskari and et.al., 2017). In which
the following report is based on Tesco firm which is a multinational British grocery company
and operates it business all global level for increasing profitability and market shares. This was
founded by Jack Cohen in year 1919. In this present report discussion about conflicts
management is carried out like hoe it is useful in order to resolve the conflict situation at work.
Additionally the use coaching techniques for resolving conflicts along with their benefits are
covered.
MAIN BODY
Conflict management techniques to manage workforce and resolve situation of conflict at work:
Resolving disputes in an organisation by minimizing negative results and prioritizing
positive aspects is what is known as conflict management. The main aim of professionals
understanding this process is to apply different tactics depending on the problem or situation to
solve the issue in an effective manner. Conflicts arise at inter-individual/group,
intra-group/individual level should be resolved as soon as possible. Leaders should know when
to intervene in conflict conditions before it worsen the situation. Not only leaders but it is the
duty of superiors of the firm too to have a consistent look over functioning of employees and
organisation to avoid big conflicts (Barry, 2020). There are steps to resolve conflicts before
application of any technique or measure to control it. At first, manager should know what is the
conflict about. Secondly, they should analyse and interpret which mode of measure for handling
conflicts can be used to resolve the issue. At last the mode of conflict management has to be
applied and taken care of till the conflict is resolved.
Tesco, a multinational company in the UK has been dealing with various internal and
external challenges and disputes through different conflict management techniques discussed
below:
Preventive measures technique