Personal Development Skills

PROGRAM TITLE: ...................................................
UNIT TITLE: .............................................................
ASSIGNMENT NUMBER: 01
ASSIGNMENT NAME: ...........................................
SUBMISSION DATE: ..............................................
DATE RECEIVED: ....................................................
TUTORIAL LECTURER: ..........................................
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STUDENT NAME: NGUYEN NGOC HA
STUDENT ID: BKC12404
MOBILE NUMBER: 0379165558

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A. INTRODUCTION
 You have recently joined PA CONSULTING GROUP, You have been asked to support
your training and development manager with the planning and implementation of a
professional development event targeted at internal employees within the organisation
that you work in. The training event is scheduled over a two-day period at a nearby
residential centre, and will include a number of workshops, coaching sessions and team-
building activities. The centre requires a schedule of the types of activities proposed so
that plans can be finalised. In addition, any guest speakers or motivational coaches will
also require a minimum of three weeks’ notice for all bookings. You have also been
asked to design and deliver a workshop as part of the training event based on the
dynamics of team working.
 Working in small groups (3–5 per group):
1. Produce a professional schedule (using project management software) that identifies
planning and resourcing prior to the two-day event. In addition, design a training pack to
include a range of activities, seminars, workshops, team-building activities and break-out
sessions. It is expected that 30 employees will attend the event. There is a large
auditorium that will seat 50, and the outdoor centre can accommodate 15 at any one time
for activities. In addition, there are three break-out rooms, one with computers for up to
20 and two other seminar rooms that seat up to 45.
2. Design a two-hour workshop session based on ‘TEAMWORKING’ to include a
presentation, interactive links to suitable sites and an activity sheet that will require
delegates to take part in some form of team-building task.
3. Following the event, your training and development manager has asked you to provide
some feedback. Produce a written evaluation of the effectiveness and application of
interpersonal skills during the design and delivery process. You should also include an
evaluation of your performance in this project and your contribution to the team you
worked in.
4. Produce a report discussing problem-solving and its importance in planning and running
an event. Your report should include a discussion of various problem-solving techniques
and justify the solution methodologies used during your project. You should also include
a critique of the application of critical reasoning and your experiences of it.

B. CONTENT
LO1: Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
I. COMMUNICATION SKILLS
1) What are communication skills?
 Communication skills are abilities you use when giving and receiving different kinds of
information. They involve listening, speaking, observing and empathising. It is also
helpful to understand the differences in how to communicate through face-to-face
interactions, phone conversations and digital communications, such as email and social
media.
2) Type of communication skill
 Verbal: Verbal communication is when you’re talking to other people, whether it’s face-
to-face, on a video call, or over the phone. Your choice of words matter (a lot), but so do
smaller details like the tone of your voice and the timing of when you say things.
 Non-verbal: Non-verbal communication, also referred to as body language, is what
people see when they’re looking at you during a conversation, either face-to-face or on
video. It’s your facial expressions, eye contact, and the positions of your body. You
might not realize that your body language is saying, “I don’t want to be talking to you
right now,” even if it’s an important conversation.
 Written: These days, written communication mostly show up in emails and chat
messages, including an email to your partner or a customer service email for work. This
can also include chats on platforms like Facebook Messenger or Slack. If
you’re managing a remote team, it’s important for your written communication skills to
be on-point.
3) Examples of communication skills
 Active listening: Active listening means paying close attention to the person who is
speaking to you. People who are active listeners are well-regarded by their coworkers
because of the attention and respect they offer others. While it seems simple, this is a skill
that can be hard to develop and improve. You can be an active listener by focusing on the
speaker, avoiding distractions such as mobile phones, laptops or other projects, and by
preparing questions, comments or ideas to thoughtfully respond.
 Adapting your communication style to your audience: Different communication styles are
appropriate in different situations. To make the best use of your communication skills,