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(Doc) Personal Skill Audit and Professional Development Plan

   

Added on  2020-12-29

14 Pages4354 Words303 Views
Personal skill audit andProfessional DevelopmentPlan

Table of ContentsINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1 Explaining key benefits of on-going professional development for different stakeholders. .1P2 Investigate professional employer expectations of skills and competencies for Hotelreceptionist..................................................................................................................................2LO2..................................................................................................................................................3P3 Assessing own abilities, skills, and competences for a role of hotel Receptionist................3P4 Review a range of learning theories and approaches used for personal and professionaldevelopment processes................................................................................................................5LO3..................................................................................................................................................6P5 Developmental plan to enhance chosen skills and competencies..........................................6LO4..................................................................................................................................................8P6 Undertake a job interview for a suitable service industry role..............................................8P7 Review key strengths and weaknesses of an applied interview process................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12

INTRODUCTIONTo survive in the competitive world, every employee and employer must have efficientskills and capabilities. Therefore, personal skill audit means to identify the strength andweaknesses of an individual while professional development plan is a document that used toovercome the weaknesses that is identify in personal skill audit. In the same way, the presentreport main purpose is to assess the learning ability to demonstrate the role and importance ofcontinuous professional development. The chosen firm for this report is Hilton Hotel inhospitality industry; which is one of the leading hotel in UK and provides best services to theircustomers. The present study will explain key benefits of on-going professional development fordifferent stakeholders and also describe professional employer expectations of skills andcompetencies. Further, report will assessing own abilities, skills, and competences for a role ofhotel Receptionist using SWOT analysis and then describe the process of professional andpersonal development process. Using professional developmental plan, study will enhance thoseskills. Lastly, report will describe job interview and review the key strength and weaknesses.LO1P1 Explaining key benefits of on-going professional development for different stakeholdersOn-going professional development is that process which helps to maintain anddocumenting the professional skills. Therefore, it is a commitment to learning and improving theskills which is actually required for the future growth and and it is quite necessary in the contextof employers of Hilton because of the following reasons such as:It helps to increases the employee retention, such that in this modern era whereemployers are cutting more cost for the opportunities, then by offering professionaldevelopment helps the employees for their career progression and raise interest to keepthem in a firm for longer period.Re-energize the staff: On-going professional development programs also help to breakup the monotony of routine work and re-energize the staff members through creativity.Further, this also helps to provide to gain new skills and perspective that keep retainingthe staff (Benefits of Professional development programs, 2018).Succession planning helps to sustain business reputation: This is considered as thegreat tool for training future leaders in the firm. Rather than hiring outside the business,1

promoting within office is consider the great way to show the staff because they have along career in a firm. This helps to reduce the knowledge gaps, reduce employee turnoverand take a business at further level of success through better on- going professionalprogramsThere are different Benefits of on-going professional development for employees, someof them are as mention below:Raise knowledge: It is one of the most important benefit for employees of Hiltonbecause through on-going professional development programs, the knowledge ofemployees will automatically increases and this will directly affects the businessperformance (Fukkink and et. al., 2019).Offer opportunities to learn new: These development programs provide an edge to becompetitive and it is an easy way to gain knowledge as well. As the knowledge increases,it directly creates further opportunities for their career option. Apart from this, employeesare become more confident when the company provide different training, therefore, inthis way, they will become more versatile and prominent player in the organization.P2 Investigate professional employer expectations of skills and competencies for HotelreceptionistFor the hotel receptionist, the employer expectations of the skills and competencies is asmentioned below:Skills and competencies of a Hotel ReceptionistDesirable EssentialExcellent verbal and written communication skills, that includes theability to communicate effectively through telephone, email and personA good standard of education that further includes the high of English(Written and spoken)Basic knowledge of daily procedure and work experience of leisurefacility.Exceptional customer service skills with friendly mannerAbility to use initiative and work autonomouslyGood IT skills, that includes effective use of MS office SoftwareEffective time management and organizational skills with an ability tomulti-tasking and prioritise the workload in effective manner2

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