This assignment delves into the world of business negotiation, examining various strategies employed to achieve favorable outcomes. It analyzes real-world case studies, such as 'Kelly Solar,' and emphasizes the importance of effective communication, understanding stakeholder perspectives, and framing proposals to drive business growth.
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Pitching and Negotiation Skills
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Determining negotiation and reason for its occurrence along with key stakeholders...........1 P2 Evaluate key steps and information required for negotiating and generating deals..............2 TASK 2............................................................................................................................................3 P3 Explain the RFP process and the relevant types of documentation required.........................3 P4 Explanation of contractual process and relevance of documentation....................................4 TASK 3............................................................................................................................................5 P5 Development of a pitch by applying key principles..............................................................5 TASK 4............................................................................................................................................7 P6 Assessment of potential outcome for a pitch.........................................................................7 P7 Determination of obligations from a pitch and identification of occurrence of potential issues...........................................................................................................................................8 CONCLUSION................................................................................................................................9 REFERENCES..............................................................................................................................10
INTRODUCTION Pitchingmeansinfluenceofanindividualtoanotheroneinordertomaintain effectiveness in working and development (Anable and et. al 2017). Negotiation signifies bargaining power of an individual which lead to take place between two person. Pitching and negotiation skills usually present and evaluate in an individual whom have power to influence something new. This project is based on pitching and negotiation skills by considering the example of Marks and Spencer whom have good command on market as well as their deliverables are appropriate in frame as well. For this aspect, evaluate the concept of negotiation along with the information which required for negotiation process. It also depicts about documents which usually consider as important one for tenders and contract. An appropriate pitch needs to get frame so that sustainable competitive advantage could be manage and maintain. Thus, appropriate pitch and negotiation outcome have to get manage. TASK 1 P1 Determining negotiation and reason for its occurrence along with key stakeholders Negotiationislikeaprocedureunderwhichpeoplesettleddowntheirissuesor differences. In other words, when an individual compromises between two or more parties to avoid unnecessary clashes and disputes (Baber and Ojala, 2017). This sort of method is basically utilized by people at the time of buying a product. Best results are basically achieved by a person if he comprehend purpose to gain an effective outcome. Rather than this, there are some factors which need to be considered by them, such as mutual advantages, fairness of principles etc. so that relation will be maintained effectively and efficiently. Henceforth, there are certain reasons because of which negotiation happen are mentioned as beneath:ď‚·Avoiding conflicts:In procedures of business, many circumstances will be face by manager in which disputes will happen. It will develop at the time of assigning task or exercise to staff members. Therefore, it is necessary for superior of M & S to settle these clashes appropriately. For above stated aim, employer needs to understand point of view of each workers; thus, they will take a corrective action. If it is not done properly then, working performance of employees will get affected in an adverse manner.ď‚·Creating win win situation:Each individual is having their own opinion, as some persons think that it is all about beat the other party. But, this is entirely wrong as in best 1
and effective negotiation procedure negotiators need to develop a condition of win win. Therefore, at the end each party will acquire advantage. In this process, communicator has to deal with situation effectively so that he will make happy to the both parties. This is main reason why it is considered as much effective method.ď‚·Building up of respect:In an organisation, every staff member want respect from their superiors(BelinskyandGogan,2016).Thiswillaidtoimprovetheirworking performance; as a result, profitability and productivity of M & S will get enhanced. If manager is using negotiation procedure at workplace then this helps to develop long relationship amongst employer and employee. Along with, goodwill and market share of company will get improved. ď‚·Different mindset:Clashes arise amongst two parties and they both will have distinctive set of mind. According to the scenario, manager and his PA has meeting which was related to pay scale. It enhanced by almost 6% through mutual agreement of both parties and it has been analysed that they both has different mind set. Henceforth, in procedure of negotiation eminent part is played by both management as well as staff members because of many reasons, such as clashes, enhancement in salary, task or activityallotmentandsomany.Thesecircumstanceswilldeveloprequirementofusing negotiation procedures in firm; thus, entire issues will resolved effectually. P2 Evaluate key steps and information required for negotiating and generating deals It is must for negotiator to know about needs and wants of parties so that appropriate steps will be taken. In context of M & S, there was an issues regarding salary and this is considered as main element by staff members for negotiation. It has been examined that, it is most effective technique which is utilized by each and every kind of company. Additionally, there are certain which is utilized by superiors under negotiation process. These steps are stated as below: ď‚·Primarily, it is fundamental for to identify that place from where disputes arose (Bodily and et. al., 2017). Along with this, it is needed to identified the least point under which deal will be accept by both parties. Therefore, argument amongst them will be resolved. ď‚·Each party has some goal which has to be taken into under consideration by negotiator. Additionally, motivation needs to be determine which will be used by communicator for another party. 2
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Furthermore, it is necessary to conduct a proper planning regarding proposal and other things in a systematic manner. It will help in negotiation process in an effective way. It is must to set some targets as well as goals and after that, meeting needs to be prepare. Developed objectives will connected with questions and this will be, for example: requirement of negotiation and its significance (Fletcher, 2018). Along with, if some elements are related to this then, it has to be comprise in the negotiation process. Certain components need to be formulated such as facts, data, prices and so on. Along with, there are some things which has to be avoided by parties, for instance aggressive attitude, informal communication and many more (Hoad-Reddick, 2017). If proposal or offer created by another parties then, most effective is that one which is come earlier. As this helps to provide most favourable outcome to company. If there is any type of discussion is going to happen then, topic must be decided by mutual understanding. As a result, negotiation procedure will conducted in an effective as well as efficient manner. Proposal for deal need to be given with assistance of the phrase: “I will do such-and-such for you, and you will do this for me.” With assistance of this, I will boost confidence and power into me. This helps me to do things in a corrective manner effectually. It is must that argument as well as proposal need to be developed stereologically and in addition incrementally. If there is any quick go down in statement then it has to be avoided. It is must to understand that what is the best and right time to begin discussion in a proper manner. TASK 2 P3 Explain the RFP process and the relevant types of documentation required Proposal request is like a document which is posted by company so that they will be able toelicitcommandfrom marketer to getcovetedsolution regarding IT. Certainkindof description need to be given by RPF in relation to needs and wants of clients. Therefore, they will be able to set some criteria in relation to analysing proposals. Numerous reasons are there and for these RPF need to be issued. In context of M & S, if there is any kind of complex projects then these are called as formal RPF. Rather than this, if association is using new and 3
latest techniques then, many kind of advantages will be acquired by them. It will assist them to reduce unwanted problems and solution will be determined effectually. Henceforth, there are some factors which are associated with documentation and these are portrays as beneath: Defining up your need:It is considered as major factor which is related to RFP because it assists to describes requirements as well as communication connected with sellers (John Peters, 2016). This procedure will take lots of time because in this, proposal which is accepted is reviewed. With assistance of this, marketer will accomplish needs of people as per their demand in an effective and efficient manner. Communication strategy:It is also considered as a foremost element associated with RPF. With help of this, strategies which are linked with communication and in addition distribution is identified. Proposal which get received from seller has to be communicated in the procedure of RPF. Along with this, there are many timelines need to get comprised with some key dates. There are some examples which are connected with this, such as interviews, RFP release, presentation, finalists notified, vendors and many more. Evaluation criteria:This is last component which has to be include in documentation of RPF. As per this, it is must to determine that area or part which need to be get examined (Keinonen, 2016). This sort of information as well as data need to be share with marketers. Questions will get raised in relation to some aspects and they need to be answered appropriately. For instance: In Marks and Spencer, manager needs to decentralise billing. But it has been noted that vendor has always centralised billing; henceforth, this type of circumstance is like a challenge for an enterprise. P4 Explanation of contractual process and relevance of documentation Accordingtocontractualprocess,agreementsofcompanyisdevelopedthrough implementation of law and acts. There are many stages which will covered under this, are mentioned as beneath: Stage 1: Initial discussion and checks It is considered as the first step under procedure of contractual. It is must to develop an appropriate discussion amongst prescribed individual and contractor's representative. When communication is going to start then, it is required for person to accomplished all security checks. Furthermore, it is required to develop an appropriate discussion so that factors of security 4
will analysed in an affective manner which is associated with an agreement. An effective negotiation needs to be carry out amongst parties. Then, it is needed to determine support which will help in execution of entire activities effectually. As a result, entire things will get done in a proper way. Therefore, if invitation to tender and offer to contractor get done then, this stage will end. Stage 2: Security requirement It is next stage related to contractual agreement procedure amongst prescribed individual and contractor's representative (Nic Giolla Easpaig and Humphrey, 2017). It is must for superior to do background check and repeat overall process which is completed at first stage because it has been noticed that needs and requirements of people get modified as per time passes. Data as well as information which is given by communicator need to be secured under an act, i.e. official secrets Act. Therefore, entire things will be protected in an appropriate way. As it is must to keep necessary things hide from other which will be done by implementing required laws or acts. Stage 3: Security oversight andassurance As indicated by this stage, some sort of duties as well as responsibilities need to be give to contractual authority so that they will get ensure about the security. Along with, to be more confident about this, some aspects need to be considered, for instance: documentation, nelson safety control, physical and IT. Rather than this, authority will visit the site so that they will easily get assure about security systems that mentioned things are fulfilled or not. Stage 4: In-contract monitoring It is considered as the final stage which is associated with contractual agreement. During this phase, security needs to be monitor by authority; thus, they will get assured that workplace is secured properly or not (Nieh, 2017). If there is any kind of changes are taken place then, this needs to be communicated to each and every staff member. When contract get completed then it is required to get assure that all things are finished. TASK 3 P5 Development of a pitch by applying key principles Pitch is considered as a communication and this will be carry out through bondholders of company with aim. This kind of communication need to be developed; therefore, investor will get agree to invest some fund into project so that it will be accomplished in an effective manner. It has been evaluated that there are some resources which are crucial for successfulness of 5
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project such as finance. There are many kinds of techniques which will be utilized by communicator for an effective communication, such as e-mail, presentation, letter and many others (O'brien, 2016). Therefore, these common things will be used in elevator approach. It is must to develop things in description so that each part will be understood by concerned individual in an effective manner and within limited time span. Henceforth, there is a discussion about some factors which are associated with Pitch, these are stated as beneath: Keep it short:This is considered as foremost component which is connected with pitching. If description is much lengthy then this will not get attention of investors or they will not get satisfied. Therefore, it has to be concise as well as short. If there is any explanation then it has to be sweet and short. Presentor who is giving presentation need to be confident; thus, he will be able to satisfy investor effectually. Some time is taken by communicator to make others understand about this, similar to this, clients will also take some time to comprehend each thing about the concept. Focus on execution:It is must for manager to create an appropriate strategy so that they will be able to reduce risk. If an organisation is running well then, they will easily get financial assistance (Stanco and Kosobudzki, 2016). Along with, it is require for an association to work with maximum effectiveness; therefore, coveted targets will accomplished within limited period of time. Ignoring hockey stick projections:It is required for communicator to cut or ignore unreal assumptions about forthcoming period of time. If they are much real as well as optimistic then investors will trust them easily. As their confidence will make them believe to not breaking their trust or loyalty. There are some prediction which will taken into under consideration such as best, average or bad. With assistance of this, investor will take an effective judgement regarding investing fund. Depict ideal management tactics: If shareholders want to acquire fund from investors then it is fundamental for them to be responsible regarding their work. Therefore, they will be able to manage entire resources in an appropriate manner. As a result, investors will easily get ensured that their money is using by company in an adequate way. It is must for manager to line up each and every thing in a systematic way to attain desired targets and goals effectually. 6
Demonstration:It has been noted that investor always determine that company is using their fund in a proper way or not. Along with, fund allocation is done appropriately or not, if it is done correctively then, they will gain high return or visa – versa. Additionally, it is must to identify that they are able to attain coveted targets and goals. Thus, they will be able to operation their operational activities for maximum period of time. TASK 4 P6 Assessment of potential outcome for a pitch When discuss related to future project is completed then, it is must to investor to give judgement in relation to elevator pitch. There are some results which will determined from pitch which are stated as beneath: Acceptance:This is considered as foremost important result which is created through elevator pitch. As indicated by this, investors are agree to invest their money into their future project of firm (Wiener, 2017). Moreover, it is required for them to sign on the agreement of no shop. According to this document, other investors will not be able to approach to this project either in a direct or indirect manner. It is not essential to sign the paper; this is entirely depend on company. And if it is done then, this has to be communicate to those parties who are associated with this as well. Rejection:It is like a unfavourable result for an organisation because investor is not get satisfied with project. In other words, it can be said that, due to lack of communication skills manager is not able to make them understand about project. Therefore, it is required for affiliation to look for new investors who are ready to invest fund into project. Henceforth, it has been analysed that, this kind of result is get by firm very rarely. No response:It has been evaluated that this kind of outcome is much common. If shareholders are getting any response from the side of investors then, this type of activity will annoy them. As they are waiting for their quick response because they need to take an appropriate action. Hence, they will try to approach to investors in many ways. If this type of condition get arise then, it is must for the presenter to examine interaction with investors and then will try to determine requisite answer. Along with, they need to develop an effective plan so that they will be easily acquire fund for future project. Come back later:This is considered as a other common result for the project. This kind of circumstance will arise if investor of firm is not get satisfy with project and show no belief 7
into this. But they will come back later after seeing success of this. At that stage, if shareholder see for some investors to get financial assistance then, they will go back to investors again and will ask them to fund. They will invest some amount into this as project is much successful. But if they are not getting success then, it is needed for them to carry this project, in fact they will drop it and begin another project. P7 Determination of obligations from a pitch and identification of occurrence of potential issues Elevator pitch is considered as foremost technique which is using by an enterprise so that entire responsibilities and duties of many bondholders get accomplished. After getting financial help from pitch, some duty will arise for firm. These are mentioned as beneath: Generating revenue:It is considered as main factor for each and every kind of organisation. There are many investors who provide fund to an enterprise so that they will run their business in an effective manner. If they are able to manage entire activities effectually then, this will help in improvisation of profits. Along with, it is necessary for an association to use resources in a proper way; therefore, they will be able to improve productivity and as a result, their profits will get improved. A foremost problem will happen at the time of accomplishing this duty, like what if entire work is not get completed as per planning and required profits are not gained by company. Therefore, it is necessary for an affiliation to determine those issues which will leads losses. Along with, superior needs to assess the risk which is connected to their planning process. Managing relationship:This is considered as other task which helps to accomplish duties of many shareholders. Basic purpose of firm is to fulfil needs and wants of clients in an effective way. It is must for them to render innovative items to them by maintaining quality. As a result, company will easily keep up their relations with customers and help them to maintain sustainability at marketplace for maximum period of time. If quality of goods are much appropriate then, they will gain attention of numerous individuals also. There are some duty of an enterprise towards staff members as they need to provide them proper training so that they will be able to accomplish task with maximum effectiveness and appropriateness. Along with, manager has to cater an effective working surroundings to workers which will work as a motivation for them. Rather than this, if they want to develop positive relationship with society then, it is required for company to reduce wastage so that they will be able to protect environment from any kind of harmful activities. Certain risk will be associated with business 8
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like if there is any sort of alterations in environmental factors then, this will provide direct or indirect affect to the business operations of enterprise. It has been examined that after completion of pitching procedure, it is required for firm to concentrate on their functional activities; therefore, contingencies will be created. CONCLUSION It get concluded from the project that pitching and negotiation both are essential concept in business. It is important to frame and formulate suitable pitching and negotiation process so that chances of better and appropriate outcome could be gain. Pitching and negotiation both influences the decision making of a company. There are various key stakeholders are evaluated in a business which formed in a negotiation process so that suitable and appropriate working could be gain. There are various documents are associated with tenders and contract which need to get evaluated properly so that better and appropriate decision lead to carried down. For accomplishing competitive advantage, it is important to evaluate suitable pitch for enhancing working. There are various outcomes of pitch get articulated which have to understand in business properly. Thus, to deal with such pitch, appropriate and suitable negotiation is important which lead to support in gain better and appropriate outcome for betterment and growth. 9
REFERENCES Books and Journals Anable, J. and et. al 2017., Business travel: exploring how changes in the arrangement and negotiation of professional work generate demand for travel. Baber, W. and Ojala, A., 2017. IT Negotiators: What’s your approach?.The European Business Review. 2017. Belinsky,S.J.andGogan,B.,2016.ThrowingaChange-Up,PitchingaStrike:An Autoethnography of Frame Acquisition, Application, and Fit in a Pitch Development and Delivery Experience.IEEE Transactions on Professional Communication.59(4). pp.323-341. Bodily, S. E., and et. al., 2017. Kelly Solar.Darden Business Publishing Cases.pp.1-3. Fletcher, D., 2018. Looking to the future: how can we further develop critical pedagogies in entrepreneurshipeducation?.RevitalizingEntrepreneurshipEducation:Adoptinga critical approach in the classroom. Hoad-Reddick, K., 2017.Pitching the Feminist Voice: A Critique of Contemporary Consumer Feminism(Doctoral dissertation, The University of Western Ontario). John Peters, B., 2016. Reading Religion: Chivalry in the Alliterative Morte Arthure as an Instance of Cultural Negotiation.Literature and Theology.31(3). pp.305-317. Keinonen, H., 2016. Television format as a site of cultural negotiation: Studying the structures, agencies and practices of format adaptation.VIEW Journal of European Television History and Culture.5(9). pp.60-71. Nic Giolla Easpaig, B. and Humphrey, R., 2017. “Pitching a virtual woo”: Analysing discussion of sexism in online gaming.Feminism & Psychology.27(4). pp.553-561. Nieh, H., 2017. A less Perfect Union: Why Injury Risk Prevents NFL Players from Driving as Hard a Bargain as MLB Players in CBA and Contract Negotiation.Harv. J. Sports & Ent. L.. 8.p.213. O'brien, J., 2016.Negotiation for Procurement Professionals: A Proven Approach that Puts the Buyer in Control. Kogan Page Publishers. Stanco, M. and Kosobudzki, M., 2016, June. The Analysis of Suspension Performance of High Speed Tracked Vehicle. InInternational Conference on Renewable Energy Sources- Research and Business(pp. 543-550). Springer, Cham. Wiener, O., 2017.High Impact Fee Negotiation and Management for Professionals: How to Get, Set, and Keep the Fees You're Worth. Kogan Page Publishers. 10