JKL Industries Employee Concerns and Solutions

This assignment examines the issues faced by employees at JKL Industries, focusing on low morale, lack of growth opportunities, and ineffective communication. It outlines an action plan with strategies like implementing a grievance portal, developing an assurance program, and conducting HR meetings with top management to address these concerns. The aim is to enhance employee satisfaction, foster a positive work environment, and ultimately boost organizational productivity.

RUNNING HEAD: Policies and operation of JKL industries
1
Name of the student-
Topic-Policies and operation of JKL industries
University name-

Policies and operation of JKL industries 2
Table of Contents
Introduction.................................................................................................................................................1
Present description of company..............................................................................................................1
Assessment-1..............................................................................................................................................3
Assesment-2................................................................................................................................................7
Answer to question-1..............................................................................................................................7
Answer to question-2..............................................................................................................................8
Answer to question-3..............................................................................................................................9
Answer to question-4............................................................................................................................10
Assessment-3............................................................................................................................................12
Conclusion.................................................................................................................................................15
References.................................................................................................................................................16

Policies and operation of JKL industries 3
Introduction
In this report, effective study has been conducted on the communication intents and inter-
personal relation of persons to prepare business strategic planning. This report is based on the
case analysis of JKL industries. In this report total three parts and one presentation has been
prepared to evaluate all the possible factors and communication problems of JKL industries.
Present description of company
JKL industries is an Australian-owned company engaged in selling trucks and spare parts and
provide best services to clients around the globe.
Mission
Providing best possible products and services to clients in Australia and expand its business
Vision
Developing and unlocking the potential of its people.

Policies and operation of JKL industries 4
Assessment-1
Formulation of effective communication strategies in JKL industries
It is evaluated that due to the non-effective communication strategies JKL industries has
been facing various short term and long term issues such as failure to achieve set goals and
objectives, no grievances resolution program, less effective compliance program.
The main issue in JKL industries is related to overcoming the gap between estimated and actual
profit of company and delivering the best results to organization. Another issue is related to
resolving all the grievances and issues of employees. Therefore, in order to mitigate these issues,
being a consultant of company following action plan should be undertaken
Action Timeframe Persons Strategies
formulated
Resources
required
Identifying the
issues
10 days All the
employees and
key managerial
persons
engagement
Development of
proper
grievances
portals by using
cyber computing
system
Capital of AUD
$ 1million
10 IT experts and
two surveillance
officers
Development of
problem solving
20 days Management
department with
Developing
systematic plans
Daily
engagement of

Policies and operation of JKL industries 5
policies and
plans
the collaboration
of line mangers
of particular unit
and new
procedures
key managerial
persons on daily
basis
HR meeting with
mangers
2 days HR managers
and financial
officers
Identifying the
cost cutting
factors and adopt
new plans
Hedge this cost
by using lease or
hire purchase
methods
Taxation benefits
and cost cutting
plan
10 days Financial officers
and cost mangers
Identify the less
costly options
such as indulged
in hire purchase
agreement,
buying factory or
installing new
upgraded
machinery
Total amount of
AUD $ 2 million
expenses for
capital and
revenue
expenditure.
Communication planning portfolio
It is evaluated that there are several issues which JKL industries has been facing in its business
functioning such as high cost of production, loss of its business, less motivation to its employees

Policies and operation of JKL industries 6
and complex business functioning. It is evaluated that company needs to implement following
communication strategy (Oude Mulders, Henkens and Schippers, 2013).
Communication strategy
JKL industries need to install cyber computing system to develop grievances portal and establish
automated communication program (Kunze, Boehm and Bruch, 2013).
Conducting meeting and seminars on weekly basis to communicate with each other’s
Communication objectives
 The main objective of this communication strategy would be to implement proper plans
and systematic strategies plans for flow of information.
 Development of grievances portal on each and every department of JKL industries to
resolve the stakeholder’s problems and issues.
Methods of communication or Medias adopted
JKL industries would install cyber computing system to develop grievances portal and establish
automated communication program. This will help in developing grievances dashboard to
mitigate employees and clients problems (Stokes-Baydur and Rees, 2014).
Using cyber computing system will reduce the grievances issue and identifying the cost cutting
financial plan
Provision and program

Policies and operation of JKL industries 7
JKL industries need to install proper values and methods to prepare an effective business
strategy. Company needs to comply with the health and safety program, and workman
compensation program to motivate the employees. JKL industries needs to adopt these provision
and rules in its organizational culture.
Grievances procedure
JKL industries need to follow proper grievances flow chart. Proper management plan to mitigate
to communicate the issues to management department should be 25 days and within 10 working
days since then that grievance should be resolved.

Policies and operation of JKL industries 8
Assesment-2
Respond to Scenario based question
In this part of the report, various questions have been asked that could be answered by following
proper communication methods and steps in determined approach.
In this scenario, being Brisbane Branch Manager I have answered all these questions after
evolution the case of JKL industries and problems faced by company throughout the time.
Answer to question-1
JKL industries has followed religious accommodation polices and Anti-discrimination act in its
value chain activities. It is evaluated that no employees should be discriminated on the basis of
race, caste, gender or religious. In this case, that employees should not be forced to make
contribution however, being a part of the team he should join the team to celebrate the occasion
or festival with each other as part of his employment responsibilities. If these policies and
programs are followed in organization then it will increase the team spirit and outcome of
business in determined approach. However, adoption of these policies will increase the cultural
diversity and increase the overall business effectiveness in determined approach.
Changes in JKL industries policies
Company should make mandatory program and compliance for all the employees to take
participation in organization’s program.
Company could also develop standards culture to mitigate the cultural issues in its business
process.

Policies and operation of JKL industries 9
Suggestion to team
In order to suggest the team or employee of JKL, there is need to conduct the employee
engagement program. In addition to this, internal organizational policies bullet could also been
issued to employees. Another way to communicate these new policies could also be to post these
changes in policies on the company’s website. Moreover, forward system generated mail to each
and every employee may increase the transparency of these policies and standard program
(Kinnie, et al, 2005).
Answer to question-2
Employees are the key pillars who should be communicated all the issues and company’s
policies in determined approach. It is evaluated that there are several potential problem which
team will face due to less effective networking and cultural issues such as less communication
between team, diversity problems, low level of productivity and increased grievances and
conflicts in team with each other’s.
In order to maintain these conflict, there is need to provide them the proper team management
process and learning outcomes to everyone. Each and every employee should be given proper
level of training program where they need to learn the benefits which company gets while
working as team (Bolman and Deal, 2017).
I am very passionate about my own intents and very much inclined toward following assertive
communication style
The main communication style which I would suggest to JKL industry to follow is Assertive
style. In this style, each and every employee should be allowed to express their own opinion and

Policies and operation of JKL industries 10
ideas in front of mangers and team leaders. However, team leaders and management department
needs to consider their view points and conflicts which employees facing in their employment.
In this scenario I would suggest to JKL industry to follow is Assertive style.
In my previous workplace, I followed aggressive and assertive communication style. I realized
that if employees are forced to do particular act then it will increase the employment turnover of
particular company which will ultimately result to increased overall production cost. Then I
realized that I should follow assertive style in which employees should be allowed to express
their own opinion and ideas in front of mangers and team leaders. With the help of these
communication styles, I could convince all the employees to follow particular cultural issues and
program. It increases the overall efficiency and productivity of organization (Laudon, and
Laudon, 2016).
Answer to question-3
Being a manger to Brisbane area, if I could maintain good relation with internal and external
employees then it could build positive relationship to achieve my own goals. I have goals to
convince all the employees to adopt newly developed organization culture. This level of
closeness and friendly behavior will help me to understand their core values and perception. This
will help me to formulate strategic plans to communicate new policies with them. Networking
with them is the core intent for the success of implemented policies in organization.
The main network to communicate with employees would be to talk with them on chat or
dashboard personally.

Policies and operation of JKL industries 11
The main situation in which I joined the network was to provide the organizational fund benefits
to employees. I used the mail as method to establish network with all the employees. It saves my
time, cost and was more of professional motivating factors for employees.
The main network used was mail communication dashboard mechanism in which all the
employees were given proper mail id or user program to communicate with each other’s. It
created webmail cob for all the employees.
In order to build the stronger networking relation I followed proper systematic mail program to
evaluate all the internal and external factors of team while communicating with them.
The main networking was using mail communication dashboard mechanism in which all the
employees were given proper mail id or user program to communicate with each other’s
(Katzenbach and Smith, 2015).
Answer to question-4
Formulation of networking plan for JKL industries
Networking activities Person Schedule Rational for
networking activities
Installing cyber
computing
networking chart
All the employees,
suppliers and
customers will be
given separate user ID
Opening window for
24*7 hours.
This will increase the
communication
effectiveness and
create nexus between
all the concerned

Policies and operation of JKL industries 12
persons.
Resolving suppliers
problem of Sam
Through cyber
computing
networking chart all
the suppliers will be
directed automatically
to supply goods when
the warehouse reaches
the economic order
quantity.
This will take around
20 days to install new
mechanism
This will establish
automation in
functioning and
creating new complex
business functioning.
Implementing new
procedural program
and connected
dashboard for clients
Clients could create
their own user name
and password to
create new login id
This will open the
window for 24*7
hours and implement
new mechanism,
This will take 2 month
This will increase the
client’s satisfaction
and value of the
Sales person activities
Creating their own
promotional plan for
clients
Sales persons and
clients
Developing new
promotional plan
within 15 days
This will increase the
sales and total
outcome of company

Policies and operation of JKL industries 13
Arrangement of new
seminars and
promoting programs
Sales person and
professional experts to
mitigate clients issues
15 days schedule
seminars
Promotion of products
and services.
Assessment-3
Being a HR business partner working in JKL industries Brisbane Branch, I have evaluated that
employees are concerned about losing the job due to restricting of business and setting up of new
employment program. On the other hand, company is concerned about increased cost due to
increased employment turnover.
JKL industries have employee’s oriented policies and program in which all the employees will
be given opportunity to convey their grievances to the top management. The problem which
employees and organization is facing due to restructuring of business could be solved by
following proper standard format such as conducting meeting and seminars.
In order to build trust, company needs to enter employment contract with the employees so will
employees do the same.
Increment in salary and allowance should also be given.
I need to follow the assertive communication style to meet the employee’s needs and demand.
Grievances policies such as code of conduct and employment act should also be followed for the
proper working of organization. These adopted policies will assure that all the employees are
relatively paid good amount of salary (Heizer, 2016).

Policies and operation of JKL industries 14
Action plan
Action Timeframe Person’s
responsible
Strategies and
rational for
action
Resources if
required
Conducting HR
meeting with top
management of
JKL industries
15 days Top management
and employees
The main
strategy would
be to establish
nexus between
employees
growths and
organization
functioning.
This will require
proper 15 days’
time frame and
separate budget
plan to
implement new
strategy.
Develop
grievance portal
for employees
1 month Grievance
manager, HR and
top management
This will help in
collecting
required amount
of information
from all the
concerned
persons
This will require
at least AUD
50K to arrange
the new portal
and establish
nexus between
portal and
compliance

Policies and operation of JKL industries 15
program
Assurance
program
1 month Signing authority
with the
collaboration of
HR
Top management
and HR
executive
(Rahman, Islam
and Ahmad,
2016).
Arrangement of
contract and new
polices program
implementation

Policies and operation of JKL industries 16
Conclusion
Now in the end, it could be inferred that if these problems and issues of JKL industries
are mitigated in proper manner then it will surely increase the overall productivity of
organization. However, adopted plans and policies will surely help in mitigating the issues of
company.

Policies and operation of JKL industries 17
References
Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Katzenbach, J.R. and Smith, D.K., 2015. The wisdom of teams: Creating the high-performance
organization. Harvard Business Review Press.
Kinnie, N., Hutchinson, S., Purcell, J., Rayton, B. and Swart, J., 2005. Satisfaction with HR
practices and commitment to the organisation: why one size does not fit all. Human Resource
Management Journal, 15(4), pp.9-29.
Kunze, F., Boehm, S. and Bruch, H., 2013. Organizational performance consequences of age
diversity: Inspecting the role of diversity‐friendly HR policies and top managers’ negative age
stereotypes. Journal of Management Studies, 50(3), pp.413-442.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Oude Mulders, J., Henkens, K. and Schippers, J., 2013. Organizations’ ways of employing early
retirees: The role of age-based HR policies. The Gerontologist, 55(3), pp.374-383.
Rahman, B., Islam, Y. and Ahmad, F., 2016. The Impact of HR Policies over the Financial
Soundness of Commercial Banks: A Study on Dhaka Bank Limited. Asian Journal of Humanity,
Art and Literature, 3(1), pp.65-80.

Policies and operation of JKL industries 18
Stokes-Baydur, S. and Rees, R.G., 2014. Managers and employees perceptions of the
effectiveness of the HR Function in building Employee Engagement within Government
Museums in Qatar. HR Bulletin: Research and Practice, 9(1), pp.1-5.