Importance of Effective Communication Skills for a Car Sale Assistant

Preparing for Success
Knowledge and
Creativity

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
Demonstrating effective communication skills which are required by a professional...............2
TASK 2............................................................................................................................................3
Reflective discussion about the impact of effective communication on performance, behaviour
and experience of car sale assistant.............................................................................................3
CONCLUSION ..............................................................................................................................4
REFERENCES................................................................................................................................5
1

INTRODUCTION
Communication is a process of exchanging information and transferring messages form
one source to another and a very essential tool of everyday life of human beings. Communication
takes place through many channels and denotes as a skill (Derosier and Driscoll, 2018). This
assignment is developed in reflective language covering effective communication skills which
are required by a car sale assistant.
TASK 1
Demonstrating effective communication skills which are required by a professional
For this report Driscoll's model of reflection is used which has three elements WHAT,
SO WHAT and NOW WHAT. This reflective essay is prepared on the basis of these three
factors of the model.
As a car sale assistant I am responsible for making sales of different cars which are
present in my company. The situation here which enabled me to make use of effective
communication skills and enhance my performance level is a car sale exhibition where my
company participated. This exhibition is a event in which many other firms are also participating
in order to make sales and also a marketing event. In attended this exhibition with my colleagues
and represented by brand as a head (Snowdon, 2018). This event gave me a chance to be
interactive and communicate with different types of individuals for rendering appropriate
information about the features of different cars and make sales on behalf of my entity. Through
this exhibition I got to know about perspective of many people belonging to separate segment of
society and their view points. One visitor who came to my stall engaged me the most and he was
very disappointed with our brand. This disappointment of his made him real angry and
aggressive and he started shouting. As a sales car assistant and representative of my company I
maintained by peace and used my active listening skill for quietly listening to him. This is a tool
of effective communication which enabled me to thoroughly hear the person and make him
comfortable and then resolve his issues. On the other hand my staff members who are my
subordinates and were present in the exhibition with me losses his patience and rudely replied to
the customers.
The exhibition was a very good experience as I was leading my team it gave me an
opportunity to explore new skills in myself rather than marketing and sales. The only
2