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(PDF) of effective communication for growth and success

   

Added on  2021-02-19

6 Pages1080 Words35 Views
Professional Development
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PREPARING FORSUCCESS ATUNIVERSITY-KNOWLEDGE ANDCRAETIVITY
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TABLE OF CONTENTSTASK ESSAY.................................................................................................................................1Part A..........................................................................................................................................1Part B..........................................................................................................................................2REFERENCES................................................................................................................................4
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TASK ESSAYPart AEffective communication refer to process where exchange of thoughts, ideas, informationand knowledge in such manner where the intention or purpose of fulfilled in best possiblemanner. In other words it refers to presenting views by sender in way that is best understood byreceiver. It is essential to have effective communication for growth and success of an individual.Main BodyIn every profession or business effective communication plays an important role. Takingthe job of driver in DHL. The job is to manage the transportation and delivey of couriers indifferent states of nation. I have the responsibility of ensuring that all the couriers are deliveredat right time and right location. All the issues and problems related to the transportation aremanaged by me. Time management, correct delivery and taking care of all other worksassociated with transportation of couriers. Like making available required number of vehicles fordelivery of couriers, drivers and road tax departments etc..Its been three years since I amworking with the DHL and I have feel proud to be part of such an organisation. Initially I wasvery and weak at interacting with people that was becoming my weakness in performance of jobalso. It was affecting my work as there was communication gap between seniors and theirsubordinates. I was not able to make my co drivers understand about the message that wasperceived to them. And it was causing mismanagement of the work. Also I was facing problemin explaining the solutions of the problem effectively. I being senior driver was responsible formanaging transport of couriers at right addresses over right time. The messages conveyed by me were many of times were misinterpreted by the otherdrivers that lead to delivery of couriers at wrong places. Though they were prevented from beingdelivered over wrong addresses but it increased the time and cost of delivering the couriers. Thiswas due to ineffective communication (Driscoll Model of Reflction, 2019). Co drivers were notgetting back to me even when they were facing problem in understanding any instructions asthey were having belief that I was not good communicator and was not able to resolve theirissues. I was losing confidence in self and worked out to figure out the actual problem that wasaffecting my performance. The problem was due to ineffective communication therefore forresolving the issues that were arising and affecting my performance were to be improved. After I1
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