Assignment on Principles of Business Communication and Information

Running Head: PRINCIPLES OF BUSINESS COMMUNICATION AND INFORMATION
PRINCIPLES OF BUSINESS COMMUNICATION AND INFORMATION
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1PRINCIPLES OF BUSINESS COMMUNICATION AND INFORMATION
Table of Contents
AC1.1 Importance of negotiation in business environment............................................................2
AC1.2 Features and different approaches to negotiation.................................................................2
AC1.3 Components of negotiation tactics.......................................................................................3
AC2.1 Different types of presentation and requirements................................................................4
AC2.2 Different resources of developing presentation...................................................................5
AC2.3 Different methods of presentation........................................................................................6
AC2.4 Best practice in delivering presentation...............................................................................6
AC2.5 Collect and use feedbacks on presentation...........................................................................7
AC3.1 Characteristics of bespoke documents.................................................................................7
AC3.2 Factors important in creating and presenting bespoke documents.......................................8
AC3.3 Legal requirements and procedures for bespoke document information.............................9
AC3.4 Techniques to create bespoke business documents............................................................10
AC3.5 Gain approval of the bespoke documents..........................................................................10
AC4.1 Typical stages of information system development...........................................................11
AC4.2 Benefit and limitation of different information systems....................................................12
AC4.3 Legal, security and confidentiality in business information system..................................12
AC4.4 Monitoring the use and effectiveness of the information system......................................13
Reference.......................................................................................................................................14

2PRINCIPLES OF BUSINESS COMMUNICATION AND INFORMATION
AC1.1 Importance of negotiation in business environment
As per the research of Padua Filho Padua and Fernandes (2019) it can be stated that
negotiation is a dynamic concept and practice that is entitled to deal with the strategy
development and resolve conflict within an organisation. Development of the strategy is
associated with the process of forcing, fostering and escape. Moreover, from the research of
Sharma et al. (2018) it can be stated that understanding cultural difference and fair process of
business relationship are also identified as crucial for the business organisation that can be
achieved through negotiation. Negotiation is not only dealt with the strategic implementation or
the pre-business environment but also influences the business environment during the operations.
For instance, Huo et al, (2017) pointed out that negotiation with different stakeholders helps the
business organisation to establish a good relationship and trust with the stakeholders. In fact, the
running of organisation will also getting smooth and gain competitive edge into the market
effectively due to the enhancement of business efficacy. Therefore, it is very important for the
business organisation to follow negotiation in every phase of business.
AC1.2 Features and different approaches to negotiation
As per the article of Vanit-Anunchai (2017) it can be stated that there are two types of
negotiation approaches that the business organisation can follow such as disruptive approach and
integrative approach. Disruptive approach deals with the proportionate distribution of the
variables so that it will be effective for meeting the interests of all the stakeholders (Wan 2017).
The disruptive approach of negotiation is very competitive and based on either or loose so there
is always a win-lose outcome resulted by the use of disruptive situation. Companies often use the

3PRINCIPLES OF BUSINESS COMMUNICATION AND INFORMATION
disruptive negotiation practice in order to gain competitive advantage and maximise personal
interests through disruption over the competitors.
On the other hand, Márquez and Ziegler (2018) articulated that the integrative approach
of negotiation refers to a collaborative approach where all the players are interested to meet one
specific objective. There are some features of the integrative approach where it can be stated that
the integrative negotiation is associated with the collaborative approach where the interests of
different parties are aligned and a cooperation has been made in order to bring efficacy to the
organisational development. The use of integrative negotiation can be seen in case of building
relationship and trusts with different stakeholders or mitigating any mutual problem. According
to Wan (2017) the integrative approach is highly positive and healthy for establishing good
business environment.
AC1.3 Components of negotiation tactics
There are 5 steps or tactics that a proper negotiation must follow in terms of preparation.
Negotiation styles. Negotiation behaviours, exchanging information and bargaining. According
to Chapman, Miles and Maurer (2017) the preparation tactics is related to set the timescale and
gather relevant data and facts that are important to set effective negotiation. Moreover,
organisational policy procedure and the legal and ethical considerations are also played pivotal
role in the process of establishing a negotiation tactic. The strategy establishment and identifying
the barriers are also considered to be important aspect for the preparing tactic of negotiation.
The negotiation style is also identified as an important aspect that the business
organisation must follow. The negotiation styles are associated with the competing,
collaborating, avoiding, accommodating and compromising process. It is important to note that