Principles of Operations Management

Principles of
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Introduction to the Organisation.........................................................................................1
2. Role and Responsibilities of Operation Manager...............................................................1
3. Core Operational Activities Within Organisation..............................................................2
4. Impact of Current Trends Upon Operations Management.................................................3
6. Impact of Internal and External Factors of the Business Environment Upon Operations. 3
7. External and Internal Analysis of Business Environment for Subway..............................4
8. Influence of CSR on Operations and Response of Managers ...........................................7
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations Management is the administration of different business practises which are
carried out in an organisation so that the achievement of efficiency in their operations could be
achieved (Alayón, Säfsten and Johansson, 2017). The main concern here is related to the
conversion of raw material into final products and services for the satisfaction of customers.
This report makes its focus over explaining internal and external factors of business impacting
upon operations along with influences of CSR on operations in addition to this, it will also
provide an analysis of internal as well as external analysis of organisation along with support
provided by operation function on organisational strategy and decision making. Lastly, the
discussion will be made about the various types of controlling and planning methods in relation
to the examples related to different companies along with contribution of quality systems,
operations management and value throughout the supply chain.
MAIN BODY
1. Introduction to the Organisation
The company chosen for the completion of this assignment is Subway and the
establishment of this organisation was made in the year 1965 and is headquartered in Milford,
Connecticut, U.S. The company provides their customers with different types of products and
services such as submarine sandwiches, Pizzas and salads and many more for the satisfaction of
their employees.
Objective: To bring customers into stores and keep them coming back.
Strategy: Appealing customers about healthy restaurant and for wider range of targeting
customers.
Mission Statement: Delight every customer so they want to tell their friends with great value
through fresh, delicious, mode-to-order sandwiches and some other experiences as well.
Vision Statement: To become the first quick service restaurant franchise in the world, while
delivering sandwiches and on exceptional experience.
2. Role and Responsibilities of Operation Manager
 The area of oversight of Operations Manager is the management of supply chain
procedures and inventory tracking which comes under an important responsibility.
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 It is also another role of Operations Manager to look over the staffing requirements of the
organisations at different levels so that there should not be any deficiency of personnel in
organisation (Gibson and Parkman, 2018).
 The role also includes about overseeing budgeting, reporting, planning and auditing along
with supporting worker communication with management tram.
3. Core Operational Activities Within Organisation
The key operational activities within an organisation such as Subway are provided as
under:
Manufacturing: Every organisation producing goods are engaged in manufacturing activity with
the help of which goods are produced in order to provide something to customers for their
satisfaction.
Sales: Another activity with the help of which goods and services produced by an organisation
are made avail to employees so that profit and revenues of the business could be increased.
Advertising: This following operational activity is carried out in an organisation in order to make
the people aware about the products and services of an organisation so that possible increment in
the market share of an organisation could be made possible and for getting an estimate of
possible demand for a period of time.
There has been significant interrelation in between different operational activities in an
organisation such as Subway. For example, the relation in between production and marketing is
important because with the help of performing marketing activity, it is possible to know about an
estimated demand of products and services for a period of time which gives direction to
manufacturing department to carry out their processes (Grant, Trautrims and Wong, 2017). It
also prevents the market to suffer from the condition of deficiency and excess. In this, way, it is
important and provides value to organisation because there is a reduction in cost of production as
both the conditions of excess and deficiency are bad for companies. It is important to have
proper coordination and cooperation in not only among these three activities but to the overall
organisation. It is because with the help of this coordination and cooperation ,it will be possible
to make efficiency running of business operations of an organisation and to achieve their goals
and objectives. In case of any errors and mistakes, it will be possible to know about the place of
error because of proper and structure working processes helping in knowing about places of
deviations and ways to eradicate them forever (Wild, 2017).
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