Process Solutions and Recommendations Report for BMPC Pty Ltd.

This report provides solutions to the problems faced by BMPC Pty Ltd. and proposes the development of a Business Process Architecture (BPA) to redesign business processes for efficient operations and customer satisfaction. The report includes a 'To Be' process flow diagram, key aspects of the proposed solution, solution considerations, and recommendations.

Running head: PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Name of the Student:
Student Number:
Process Solutions and Recommendations Report
Name of the Organization: BMPC Pty Ltd.
Name of the Client: Cathryn. K Baker (CEO)

1PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Executive Summary
The focus of this report is on demonstrating the solutions to problem being identified in context
to BPMC Pty Ltd. The major problems that have been identified in business process of the
organization is the delay in delivery of order placed by customers. The solution that has been
proposed for mitigating the issues in the organization is development of a Business Process
Architecture (BPA). The proposed solution will help to redesign business processes within the
organization so that they can carry out their business efficiently with expected customer
satisfaction. The concept of BPA will help the organization to improve their performance in
terms of delivery and asset management by effective decision making. The improvements that
have to be incorporated in the existing business processes has been illustrated with the help of
‘To Be’ process so that the required changes can be easily understood by the client.
The gaps in business processes identified in part A has been resolved by designing the ‘To Be’
process flow diagram. Further, the key aspects of the proposed solution has also been elaborated
in this report to present the changes that have to be implemented within the delivery process
followed by the organization. The discussions are also carried out on the impact that the
organizational changes will have on the organization, people and the use of modern technologies.
The process for invoking the proposed changes in the organization have also been presented in
the section third section of this report along with it, the process for measuring success of the
change have also been stated. Finally, some recommendations have been suggested for the
business so that proper implementation can be carried out in the organization.

2PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Table of Contents
Introduction......................................................................................................................................3
Proposed Solution............................................................................................................................3
Importance of developing a Business Process Architecture........................................................3
Description of ‘To Be’ process....................................................................................................4
‘To Be’ BPMN process flow diagram.........................................................................................5
Key aspects in the proposed solution...........................................................................................7
Solution Considerations...................................................................................................................8
Identification and impact of significant considerations...............................................................8
Process for invoking proposed process change.........................................................................10
Process to measure success of proposed system........................................................................10
Recommendations..........................................................................................................................11
References......................................................................................................................................13

3PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Introduction
In this report, the solutions for solving issues faced by BPM Pty Ltd. has been presented
so that excellence can be achieved in their business processes. The organization being chosen for
this study is a medium sized business that provides recreational packages for clients. The report
is focused on illustrating the requirement of developing a Business Process Architecture (BPA)
and the advantages that can be gained by the organization from the architecture. The gaps in
existing business process that is the ‘As Is model’ has been modified which is presented as ‘To
Be’ process flow diagram so that the necessary changes can be easily demonstrated. Further, the
discussions are presented on the key aspects of the solution that has been proposed for the
organization. The significant considerations that are required for implementing solution in the
organization have also been highlighted and finally recommendations are based on the solutions
and considerations in this report.
Proposed Solution
Importance of developing a Business Process Architecture
For the business of BPMC Pty Ltd., it is essential to develop a Business Process
Architecture (BPA) so that they can solve existing issues within the organization. The
development of BPA is required for transformation of business processes within the
organization. The concept of BPA is increasingly becoming a widely accepted phenomenon in
the management world (Rosemann and vom Brocke 2015). The concept of business architecture
is different than business requirements and it will help BPMC Pty Ltd. to define and build a
structure so that it could be leveraged throughout their entire management cycle. The
development of a BPA is required for the company as in a competitive environment,

4PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
implementing improvements is as essential requirements and hence a BPA will help the
organization to reduce the risks as well as costs associated with the business (Jeston 2014). The
ideal approach for developing a BPA is to focus on the customers so that the satisfaction of
customers is guaranteed alongside achieving the business objectives.
The BPA for the organization will help to identify as well as achieve the goals and
requirements of customers. The present issue of delay in delivery process will be resolved by
developing a fruitful BPA for the organization. The customers of an organization comprises of
consumers availing the services along with stakeholders associated with the company. The
customer focused approach will help the organization to promote customer retention, attain
greater customer satisfaction along with it will provide the opportunity to maximize investments
(Dar et al. 2015). The development of a BPA will help to transform the organization to be
focused on customers. The BPA will help to provide organizational map such that purpose of the
business can be demonstrated lined up with their objectives as well as demands. BPA will
provide the opportunity for defining the business strategies along with ensuring proper delivery
of service to the customers. BPA will provide a platform for BPMC Pty Ltd. for better decision
making so that they could easily meet the challenges faced in their business processes. The
development of BPA is necessary for the organization as the objectives can be lined up with
business requirements and connecting them with structure and goals of the organization
(Lapouchnian, Yu and Sturm 2015). The concept of developing a business process architecture
will provide a framework for the organization so that overall management can be carried out
successfully within the organization.

5PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Description of ‘To Be’ process
The ‘To Be’ process will support business transformation in the organization so that the
gaps being identified and revealed in part A can be fulfilled in context to their business
processes. The ‘To Be’ process will help to illustrate the changes that are required within the
organization for mitigating the issues within the delivery process. The changes in the existing
‘As Is’ process model can be modified with the help of modelling the ‘To Be’ process and this
process will ensure that the suitable procedure is being followed to complete the business
activities. The ‘To Be’ process model will help to achieve cost efficiency in terms of the
delivering the services to the customers. The existing process can be modified in such a manner
that the reusable assets can be utilized for completing the business activities and there is no
wastage of resources within the organization. The designing of the ‘To Be’ process model will
help to determine the particular areas that need modification so that the desired goals and
objectives can be fulfilled according to the business requirements. The change project when
rolled out in the organization will help to achieve excellence and better performance so that
desired outputs can be delivered to the customers.
‘To Be’ BPMN process flow diagram
The formulation and implementation of BPM processes within the organization will help
them to identify and resolve the existing issues so that profit can be gained by the company. The
work within the organization can carried out efficiently with the changes in business processes so
that they could regain the market and achieve competitive advantage. The modifications in the
business processes of the company will help them to perform the business operations at a faster
rate and by maintaining coordination between the different departments. The sales team,
operations, accounting and service providers will be linked together centrally with the help of

6PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
ERP system so that they can receive or transmit any update and information between them. The
delay in delivery process could be resolved with the help of improved business process and the
‘To Be’ process model will provide a clear picture of the information flow within the
organization. Further, the plans and strategies developed by the company could be easily
managed with the help of improved business process. The figure presented below provides a
clear picture of the improvements that have to be made in business process of the organization
for easy understanding of the areas that needs improvement. It will become easier for the
company to operate and fulfill the desired requirements or demands of the customers by
following the developed business process model.

7PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Figure 1: ‘To Be’ Process Model for BPMC Pty Ltd.
(Source: Created by Author)
Key aspects in the proposed solution
The proposed solution that will help to solve the existing issues within the organization is
transformation of business processes with the help of business process modelling. The
implementation of ERP (Enterprise Resource Planning) is required to meet the business
requirements and fulfill identified gaps in previous part. ERP is defined as an information system
which will help to centralize the business as there is no proper communication or coordination
within departments of the organization. An ERP system will also help in unification of the data
being flowed from different departments of the organization so that there is proper flow of
information (Hammer 2015). The implementation of ERP in the organization will help to
improve the decision making process within the organization so that delivery of service can be
completed successfully. The implementation of ERP will ensure planning future scenarios with a
realistic view such that forecasting realistic estimates will provide better information on present
condition of the business. The ERP system will ensure that demands of the customer are fulfilled
alongside ensuring that the business goals and objectives are met as per the business strategy
(Chang 2016). The ERP implementation will help to align the resources within the organization
and those can be connected as well as aligned with strategies of the company. The benefits that
will be achieved from the proposed solution are illustrated as below:
 The major achievement that will be acquired by the organization upon
implementation of ERP is time management. Like the operations team have to
check for availability by physical means and much time is consumed in that
process for conveying the message. This issue can be resolved with the proposed

8PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
solution as automatic updates and information will be available to every
department.
 The present documentation is maintained by the company as paper works and in
the form of post-its which may cause loosing of vital documents or information.
Hence, the proposed solution will provide platform for digital documentation.
 The implementation of ERP system will help to maintain the invoices being
generated for customers as well as supplier so that those can be used for future
reference or evaluation.
 The ERP system will also help the company to keep track of the revenues
generated so that those can be used for future planning or making strategies.
 The ERP system will also ensure that supply chain is being valued and followed
effectively in the company to avoid any discrepancy in delivery of services to the
customers.
 The automation procedure will enhance the satisfaction of customers as the
purchase orders, preparing sales order, checking of inventory and receiving
supplies from logistics or service providers will be efficiently managed with the
help of proposed solution. The receiving of payments and maintaining accounts
will be also easier with the help of ERP system which will in turn increase
productivity of the organization.
Solution Considerations
Identification and impact of significant considerations
The cost of implementing ERP system is major factor that have to be taken into
consideration while adopting the proposed solution (Pourmirza et al. 2017). The price range of

9PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
such software application varies according to brand and plan which is being purchased however,
the normal charges is between $150,000 and $750,000. The company has only $361,375.00 cash
at bank hence there is a need to reconsider the implementation of proposed solution but it will
prove to be beneficial for the organization.
The impact or risks that the proposed solution will have on the organization in terms of
its people and its use of modern technologies are listed as below:
1. Training and Education – The most important and major risk of implementing the
proposed solution is that the employees may not get familiar with the new system which will in
turn hamper the productivity (Harmon 2014). The existing employees have to be provided with
proper training and guidance to operate the system which will incur additional costs but it is
necessary for the business. Trained and skillful employees only will help to achieve profit for the
company by using the new system.
2. Resistance to change – Some employees in the organization may not like the change as
they are not used to such system and it is affecting their work process. It will be wastage of
money as well as resources of the company if no one is able to operate the system or they restrict
themselves from using the system (Samhan et al. 2016). Although the business process will not
change but it may affect the behavior of employees upon implementation of the new system.
3. Conflict and coordination issues – There may be conflict issues within different
departments in the company as they may find difficulty working together and they may not be
accustomed to working in a collaborative manner (Tregear 2015). It is vital for the company that
there is coordination and cooperation among employees in the organization so that the work
process can be carried out efficiently.

10PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
4. Lack of technical support – IT plays an important role in implementation and operation
of new systems (Mohammadi and Mukhtar 2017). The existing IT support may difficulty during
the implementation process or maintaining the system as they may not be aware of
functionalities of the new system.
Process for invoking proposed process change
The proposed change in the organization will be carried out with the help of phased
approach so that the desired outcomes can be achieved from the new system. The phased rollout
approach will be followed for implementing the ERP system in BPMC Pty Ltd. There are
various types of approaches in phased rollout process but in this context, phased rollout by
module is the most suitable as it will ensure the system is able to carry out the necessary business
functions (Vom Brocke, Petry and Gonser 2016). The different modules for the business
activities will be implemented one by one so that testing can also be done at the same time and
the respective employees can be trained accordingly. The modules required for daily operations
and core business functions will be implemented at first then the other modules and
functionalities will be added in next phases. The main purpose of choosing this approach is that
the employees will get great exposure to the functionalities of the system step by step so that
they can excel more in the subsequent stages.
Process to measure success of proposed system
The metrics that will be used to measure success of the proposed system are presented as
below:
Cycle time – It is the time required to respond to the orders placed by customers and it is
the measurement of time interval from ordering to delivery of products or services to the

11PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
customer (Ahmad 2016). Hence, a faster cycle time will ensure that the desired requirements are
fulfilled by the new system.
Accuracy of demand forecast – A successful implementation of the ERP system will be
able to forecast the future demand based on historical data (Panayiotou, Stavrou and Gayialis
2017). Hence, an effective ERP system will provide accurate forecasting of demands in the near
future.
Satisfaction of customers – The feedback from the customers in regards to the
improvements in service delivery will ensure success of the proposed system (Kasemsap 2018).
The faster and better service to the customers will guarantee successful implementation of the
new system.
Recommendations
Some recommendations that could be taken into consideration by Cathryn for
improvements in business process of the organization are presented as below:
 The primary focus should be given on successful implementation of the ERP
system as it would save time, money along with improvements in the business
processes and reduction in wastage of resources.
 The transmission media can be changed from surface mail to Internet as at present
it is being used by every stakeholder or association so that the time required for
requesting of inventory can be reduced. The request time to acquire inventory or
any update from the service providers could be reduced with the help of Internet
and implementation of ERP system.

12PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
 The accounts have to evaluated properly and managed efficiently as $89,380.00 is
with debtors out of which $15,194.60 have to be collected at the earliest
considering 17% of them have been outstanding more than 2 months. The
statement of the accounts team is that payments are received from time to time
and little follow up is required so the accounts have to be checked thoroughly. In
this regard, utmost importance have to be given as the company has huge amount
under debt as no follow up or action has been taken.
 The delivery of the purchase order can be followed by a member of the company
so that the customers are well aware of the itineraries within their purchased
package to avoid any confusion at a later stage.
 More technical personnel have to be recruited in the organization with technical
skills and abilities so that they can easily operate the ERP system. Alongside,
training have to be provided to the existing employees so that they can become
aware about the operations of the system.
 The cost for installing ERP system is high in a medium sized business firm and it
may incur additional costs to the company for maintaining and operating such
system. The company has $361,375.00 cash in bank so it may be a little risky
proposition for the company to implement ERP system by investing huge amount
so alterative software or centralized system can be adapted. The decision maker
Cathryn can also make use of Microsoft Access to maintain records and
information.

13PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
References
Ahmad, M., 2016. Semantic derivation of enterprise information architecture from riva-based
business process architecture (Doctoral dissertation, University of the West of England).
Browning, T.R., 2014. Managing complex project process models with a process architecture
framework. International Journal of Project Management, 32(2), pp.229-241.
Chang, J.F., 2016. Business process management systems: strategy and implementation.
Auerbach Publications.
Conforti, R., de Leoni, M., La Rosa, M., van der Aalst, W.M. and ter Hofstede, A.H., 2015. A
recommendation system for predicting risks across multiple business process instances. Decision
Support Systems, 69, pp.1-19.
Dar, K., Taherkordi, A., Baraki, H., Eliassen, F. and Geihs, K., 2015. A resource oriented
integration architecture for the internet of things: A business process perspective. Pervasive and
Mobile Computing, 20, pp.145-159.
Hammer, M., 2015. What is business process management?. In Handbook on business process
management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Harmon, P., 2014. Business process change. Morgan Kaufmann.
Hinkelmann, K., Gerber, A., Karagiannis, D., Thoenssen, B., Van der Merwe, A. and Woitsch,
R., 2016. A new paradigm for the continuous alignment of business and IT: Combining
enterprise architecture modelling and enterprise ontology. Computers in Industry, 79, pp.77-86.
Jeston, J., 2014. Business process management. Routledge.

14PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Kasemsap, K., 2018. The role of information system within enterprise architecture and their
impact on business performance. In Global Business Expansion: Concepts, Methodologies,
Tools, and Applications (pp. 1078-1102). IGI Global.
Krumeich, J., Weis, B., Werth, D. and Loos, P., 2014. Event-driven business process
management: Where are we now? A comprehensive synthesis and analysis of literature. Business
Process Management Journal, 20(4), pp.615-633.
Lapouchnian, A., Yu, E. and Sturm, A., 2015, October. Design dimensions for business process
architecture. In International Conference on Conceptual Modeling (pp. 276-284). Springer,
Cham.
Metzger, A., Leitner, P., Ivanović, D., Schmieders, E., Franklin, R., Carro, M., Dustdar, S. and
Pohl, K., 2015. Comparing and combining predictive business process monitoring techniques.
IEEE Transactions on Systems, Man, and Cybernetics: Systems, 45(2), pp.276-290.
Mohammadi, M. and Mukhtar, M., 2017. A Service-oriented Methodology for Supporting
Business Process Architecture Layers in Supply Chain Management. International Journal of
Information Systems and Supply Chain Management (IJISSCM), 10(4), pp.18-43.
Palma-Mendoza, J.A., Neailey, K. and Roy, R., 2014. Business process re-design methodology
to support supply chain integration. International Journal of Information Management, 34(2),
pp.167-176.
Panayiotou, N.A., Stavrou, V.P. and Gayialis, S.P., 2017. The application of a business process
modeling architecture in the supply chain of a manufacturing company: A case study. In
Operational Research in Business and Economics (pp. 1-16). Springer, Cham.

15PROCESS SOLUTIONS AND RECOMMENDATIONS REPORT
Pourmirza, S., Peters, S., Dijkman, R. and Grefen, P., 2017. A systematic literature review on the
architecture of business process management systems. Information Systems, 66, pp.43-58.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin,
Heidelberg.
Samhan, A., Odeh, M., Sa, J. and Kossmann, M., 2016, October. OntoSoS. CM: A business
process architecture driven and semantically enriched change management framework for
systems of systems engineering. In Systems Engineering (ISSE), 2016 IEEE International
Symposium on (pp. 1-7). IEEE.
Tregear, R., 2015. Business process standardization. In Handbook on Business Process
Management 2 (pp. 421-441). Springer, Berlin, Heidelberg.
Vom Brocke, J., Petry, M. and Gonser, T., 2016. Business process management. In A Handbook
of Business Transformation Management Methodology (pp. 137-172). Routledge.
Whittle, R. and Myrick, C.B., 2016. Enterprise business architecture: The formal link between
strategy and results. CRC Press.