Productivity And Total Quality Management | Report

Running Head: TOTAL QUALITY MANAGEMENT
Total
quality
managem
ent
July 12
201
8 Harridge
Events

TOTAL QUALITY MANAGEMENT 1
Table of Contents
Introduction................................................................................................................................2
History of TQM/ TQM Guru.....................................................................................................2
Organization background in terms of TQM...............................................................................3
Strategies to improve the quality management..........................................................................4
Benchmarking........................................................................................................................4
Competitive advantage.......................................................................................................4
Quality and cost..................................................................................................................5
Time...................................................................................................................................5
Quality circle..........................................................................................................................5
Critical review of bench marking and quality circle in event management...............................7
Conclusion..................................................................................................................................9
References................................................................................................................................10

TOTAL QUALITY MANAGEMENT 2
Introduction
Today in the globalizing world quality of products or services is considered as primary
necessity for every organization. Quality of products gives many advantages to the
organization to sustain their business in the competitive world of business. This makes the
quality management as a crucial task for every organization. This quality management is one
of the formal management processes that an organization has to follow their business in every
aspect as each business area of the organization need a separate management system to
manage its operation (Al-Dhaafri, Al-Swidi, and Yusoff, 2016). To explain quality
management of products and services of an organization a term is introduces as Total Quality
Management. This term of management to enhance the quality of products or services that an
organization is providing to its customers is presented as a management philosophy that
embraces business practices. In this managements system customer’s need and requirements
they expect from the organization are predetermined with the help of market analysis and
other ways and increases the product or service quality to meet the customer expectations
(Benavides-Velasco, Quintana-García, and Marchante-Lara, 2014).
In this report a thorough analysis of “Total Quality Management” has been discussed with
the help of some relevant theories supporting the management system. Also the report
discusses the real world evidences of these theories for the embracement of product and
services qualities in the context of an event company that is known as Harridge Events.
History of TQM/ TQM Guru
Literature of Total Quality Management states that various tools of TQM are used by
organization since a long time. These are followed by organizations from 1920 when first
ever measurable hypothesis was done for the nature of product and services of an

TOTAL QUALITY MANAGEMENT 3
organization. Later some improvements were made by the Americans that can be seen in the
literature of 1940s about the Japanese management. Historical background of total quality
management has been divided into several segments called primary segments. These primary
segments describing the history of total quality management system are inspection, quality
control and measuring hypothesis, quality of products in Japan, add up to quality, add up to
quality administration, and business magnificence. However this term Total Quality
Management was perhaps introduced to replace the previous term total quality control. The
idea of total quality control was initially riding in the mid-1920s which was named as logical
administration at that time. Moreover in 1930s this system, of quality control and factual
investigation for the check and improvement of product and service qualities provided by an
organization, was finished by Walter Shewart. Fonseca, (2015) states that different
hypothesizes and their conclusion were defined or introduced by various researchers in the
field of total quality management system.
Organization background in terms of TQM
Harridge Events is serving the industry for past 35 years and well known in the industry for
its service quality. In the industry company is offering personalised and comprehensive
services to all kind of projects whether it a corporate sector or a private sector. It does not
matter that who is the client of organization the main motive of the company is to serve the
best to the customers. While serving any of the market segment organization’s focus is
always on the quality of its products in the international market. In last 35 years major
driving force to the company, making it successful in establishing its market internationally is
the quality of its product that the company is providing to its customers. To enhance the
quality of company products organization’s total quality management consider every new
request as a challenge for them to make their services better every time they got to serve the