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Total Quality Management

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Added on  2020-04-13

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Total Quality Management Running Header Diagram: Total Quality Management Total Quality Management Total Quality Management Total Quality Management Authors ID: Authors Name: Contents Introduction 3 Overview of Total Quality Management 3 Total Quality Management gurus and their contribution 3 Contributions from Americans 3 Contributions of Japanese 3 Total Quality Management Key Principles 3 Continuous improvements 3 Kaizen continuous improvement approach 3 Quality circle continuous improvement approach 3 About Seven Events 3 Application of Kaizen continuous improvement 3 Process involved in Kaizen 3 Application of Quality circle 4 Process involved in Kaizen 3 Kaizen

Total Quality Management

   Added on 2020-04-13

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Running Header: Total Quality Management`Total Quality ManagementAuthors ID:Authors Name:
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Total Quality ManagementContentsIntroduction......................................................................................................................................3Overview of Total Quality Management.........................................................................................3Total Quality Management gurus and their contribution.................................................................3Contributions from Americans.....................................................................................................3Contributions of Japanese................................................................................................................3Total Quality Management Key Principles......................................................................................3Continuous improvements............................................................................................................3Kaizen continuous improvement approach..............................................................................3Quality circle continuous improvement approach....................................................................3About Seven Events.........................................................................................................................3Application of Kaizen continuous improvement.............................................................................3Process involved in Kaizen..........................................................................................................3Application of Quality circle...........................................................................................................4Process involved in quality circle.................................................................................................4Evaluation of Seven events implementation of TQM with Kaizen process....................................4Evaluation of Seven events implementation of TQM with Quality circle process..........................4Conclusion.......................................................................................................................................5Recommendations............................................................................................................................5References........................................................................................................................................5
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Total Quality ManagementIntroductionTotal quality management is a business approach which has been referred to the process ofmaintaining and balancing a safe amount of quality in the products and services for offering theconsumers with the maximum level of satisfaction. This is a customer-oriented approach whichaids the business entity in attaining the goals and targets (Ariffin, 2014). The concept is allconcerned about the assumption that the entire efforts of the employees within the organizationshould be focused towards offering the best set of services to the consumers and at the end, theefforts applied by the employees will be reflected in the satisfaction level of the customers. Overview of Total Quality Management The mechanism is totally engaged in bringing regular advancements and improvements so as toenhance the quality of products which in-turn leads to increased level of satisfaction. Totalquality management is the factor for attaining operational excellence. Operational excellence hasbeen considered as the key requirement for any of the business organization for succeeding in thecompetitive environment. Quality products and services play a vital role in establishing a strongbrand image of Business Corporation (Calabrese and Corbò, 2015). The tools of TQM can betracked during 1920’s when the first application of the statistical theory was done to the qualityof the products.Total Quality Management gurus and their contribution The history of TQM has been segmented in some of the main sections such as monitoring,auditing, control over quality and statistical approaches, quality in Japan, awards for quality andexcellence models (Fonseca, 2015). Moreover, the base of the concept of Total QualityManagement has been observed to be emerged from early 1920s, which has been termed as theprinciples of scientific management.Contributions from Americans The developments in the concept were later made in Japan in 40's led by Americans such asDeming, Juran and Feigenbaum.In 1930s (asq.org 2017), introduction of mechanisms for quality
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