Total Quality Management (TQM)- Assignment
14 Pages3347 Words76 Views
Added on 2021-04-24
Total Quality Management (TQM)- Assignment
Added on 2021-04-24
ShareRelated Documents
Running Head: TOTAL QUALITY MANAGEMENT 1Total Quality Management in EventSector: MGN Events UK
TOTAL QUALITY MANAGEMENT 2Table of Contents1.0 Introduction................................................................................................................................32.0 Main Body.................................................................................................................................32.1 Total Product Concept...........................................................................................................32.2 Kaizen....................................................................................................................................42.3 Six Sigma...............................................................................................................................62.4 Benchmarking........................................................................................................................73.0Conclusion............................................................................................................................84.0Recommendations.................................................................................................................85.0Bibliography.........................................................................................................................96.0 Appendices..............................................................................................................................117.0 References................................................................................................................................13
TOTAL QUALITY MANAGEMENT 31.0 Introduction Total Quality Management (TQM) is the a continuous process, which is utilized for minimizingand eliminating the faults in different processes of organization such as manufacturing,operations, production and supply chain processes. In addition to this, it enhances the customerexperience towards company’s goods and services. The process of TQM includes the efforts,which are made by a company to create an atmosphere in which it can enhance the capability toprovide the products and services to people with higher quality (Dale, 2015). The major purposeof this report is to discuss the importance and role of top quality management in an event sectororganization, i.e. MGN events. It includes different tools of total quality management such asbench marking, six sigma tools and Kaizen model. Some origins of Total Quality Management can be found from early 1920s in the form ofprinciples of scientific management. After that, in the era of 1930s, Walter Shewhart had givendifferent models and methods for statistical evaluation and quality control. Furthermore, therewere several authors, who have introduced their theories on quality management process andtechniques. For instance, Edwards Deming has introduced the 14 points theory on TQM. Due tothis, Deming was popular as father of quality control. After the execution of total qualitymanagement in United States’ industry, it has spread over the various sectors all over the worldlike Korea, Japan, and Europe (MGN Events, 2016). Now, it has accepted as universal mantrafor improving the performance of business operations and activities. 2.0 Main Body 2.1 Total Product Concept Event sector is the one of the industries of the UK economy that is growing with a significantrate in the country. This industry includes various event companies, which plan and manageweddings, parties and other business events. MGN events is an organization that is operating itsbusiness in UK event industry, MGN events is one of the leading corporate events and privateparty management firm in the United Kingdom with its clients all over the world. Thisorganization is attaining growth and success by offering unique and memorable experience andproviding quality and superior services to its clients. The organization has started its business inthe year 2008 and became limited in the year 2011. In this sector, management and control of
TOTAL QUALITY MANAGEMENT 4quality is very important, so it is significant to analyze the total quality product and managementfor this event organization (Britain for Events, 2011). Total Product Concept (TPC) is one of the important concepts of TQM, which was founded byTheodore Levitt in 1980. TPC is a significant tool of total quality management that statesdifferent criteria of products. It enables the company and sales department to understand how toenhance its promotion and sell the services or products. According to the Total Product Concept,each and every organization should consider its goods and services on three different levels suchas core product, expected product and augmented product (Homburg, Schwemmle and Kuehnl,2015). In context of MGN Events Organization, the core product is concluding an event without anyissue or technical hurdle. For instance, conducting an event is the core product, which shouldinclude proper event arrangements and preparations, venue location and management, foodpreparation, seating facility, decoration as per the event etc. The expected product includes thebasis components and features that people consider when they purchase product or service in themarket (Dudovskiy, 2012). In the case of MGN Events, expected products are such as eventservices with hygiene, service quality, affordable prices, customer friendly event managers andstaff, economic packages including different event services etc. Moreover, augmented product isthe criteria, under which all the features of product are considered, which are not included in thefundamental functionality of the organization. Looking at the competitive business environment,MGN Events comprises of various extra features in its services such as offers and discounts, VIPentry, audio visual services, transport services, hotel and accommodation services etc. Thus,MGN Events is considering its different criteria of Total Product Concept and managing them toprovide effective quality services (MGN Events, 2018). This particular concept enables theorganization to distinguish one product from another. 2.2 Kaizen Kaizen Theory is a model of total quality management that aims to resolve the problem by theutilization of existing resources of organization. This theory can assist an organization to makecontinuous improvement in the quality to meet the expectations and satisfaction level ofcustomers. The philosophy of Kaizen states that all the members of the company should work forthe continuous improvement of the organizational operations and individuals at each and every
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
PEV302 Total Quality Management for the Events Sectorlg...
|15
|3451
|40
Report on Theory of Total Quality Managementlg...
|15
|2717
|108
Total Quality Management for the Events Sectorlg...
|11
|3040
|65
Total Quality Management Assignment Solutionlg...
|15
|3138
|38
Total Quality Managementlg...
|10
|2794
|146
Managing Project Qualitylg...
|12
|2225
|91