Professional Identify and Practices Solution Assignment

Professional Identify and
Practices

INTRODUCTION
Professional identify and practices is one of the procedure where individual enhance their
skills in order to build their identify for the professional area. It will be developed through own
beliefs, values, motivation, attitude etc. With the help of these practices employees can anticipate
their current or future professional life which also required for the personal development
(Becher, 2018). Thomas Cook selected for the better understanding of this concepts and it is
British based global travel company which is established in the 1841 and formed in 2007.
This report include the various topics such as on going professional development and it's
key benefits to their stakeholders. Assess the ability or competencies as per the requirement of
organization and for specific job role. In addition, it include the different learning theory which
helps in personal as well as professional development. Along with this, it conduct development
plan to enhance their skills and identify the key strength & weakness of the interview process.
TASK 1
P1 Key advantage of on-going professional development in the context of stakeholders
Organizational Overview:
Thomas Cook Plc is British based travel company which is globally well known
organization. It was founded in 1841 and then it merge with Thomas Cook AG in 2007. It's
Headquarter in London, United Kingdom and provide various travel services across the world. In
the 2018, company generate approximately £9584 millions of revenue and net income of the
Thomas Cook is £163 million in the 2018 (Thomas Cook Plc, 2019).
Key benefits for their stakeholders:
On going professional development include the continuing development of individual
skills, competencies, abilities, experiences etc. development will be done through formal or
informal way. Manager of Thomas Cook provide the various training which is required to
enhance their skills and it will further helps in increasing individual performance.
Professional development is the learning process which provide various benefits to their
stakeholders such as employers and employee. It help the stakeholders to know about their selves
and try to enhance their value for the organization. Their are some of key benefits of the
stakeholders which will be develop with the help of on -going professional development.
Employers Advantage:
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 Updated with current market information: With the help of on going professional
development, employer of the organization will be up to date regarding all the
information which they required to know. It help the employer to become up to date
regarding all the information. With the help of this development employer get the benefit
which is very important for organization to grow.
 Employee engagement through: This process also build the effective relation among
the employer or employees which further helps in increasing individual behavior or
performance (Browne and et.al., 2014). with the help of on going professional
development, it develop a effective relation among the employer and employee which
help the organization in terms of increasing productivity or profitability. It further helps
in achieving business goals & objectives.
 Development opportunities: On going professional development build opportunity for
the employer to enhance their skills and identify the various aspects which is beneficial
for the organization in terms of profitability or productivity. When employer have all the
importation then they can easily identify the opportunity which is used for the further
development.
Employee benefits:
 Intrinsic motivation: On going professional development encourage employees and
motivate them to perform their task in effective manner. Management provide various
rewards which help the individual to get motivated and perform well in order to achieve
their business goals & objectives.
 Personal satisfaction: After professional training employee feel confidante regarding
their skills and ability which provide them personal satisfaction after completing all the
task. On going professional development help the individual to enhance their skills and
competencies which provide personal satisfaction at the time of achieving business goals
& objectives.
 Increased employees ability: On going professional development helps the employees
to develop their skills, abilities, experience, competencies etc. It is important for the
personal as well as professional growth.
Benefits of on -going professional development in the organization:
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Professional development important for the individual as well as for the whole
organization because it will increase the efficiency or effectiveness. Along with this, it increase
the productivity or profitability of the Thomas Cook . Training & development programs
increases the capability or capacity to achieve their business goals & objectives. It will increase
the technical knowledge, build confidence, provide protection and quality of life (DeSantis,
2013). Professional development used in the highly risky area where training & development
required for the high quality performance.
P2 Analyse employer expectations regarding their skills and competencies in the context of
business
Main objectives of the Thomas Cook is to become known travel company which provide
highly affordable tour packages across the nation as well as across the globe. Organization
provide variety of services which satisfy the customer and make their experience better. For the
services sector organization, customers plays very important role because business have to build
policies and further decision on the basis of their need and demand. In the travel company,
clients have different desire and their satisfaction level depend upon various factors such as
cleanlinesses of room, food quality, behaviour of staff members, luggage facilities etc.
Manager of Thomas Cook need to ensure that, behaviour of their staff members toward
their visitors should be polite and positive because if it is not happen then it will affect the
business negatively. In result, it reduce the productivity as well as profit margin of the company.
Thomas Cook required assistant manager of the business who can handle the marketing
activities and able to build strategy regarding effective strategy. Their are fer skills which
required by the Thomas Cook for the role of assistant manager in their organization and it will
be discussed below:
Positive attitude: Business required those employees who have positive behaviour
regarding their work which affect the customers. This skills help the individual to face various
challenges in order to resolve in effective manner and provide various opportunities in front of
the business. Positive behaviour required by the Thomas Cook for the post of assistant manager
who can handle all the situations in effective way (Graves, Proctor and Aston, 2014).
Problem solving skills: For the post of assistant manager, problem solving skills are
required because in the service sector where organization direct deal with the consumers which
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can develop various conflicts. So assistant manager required to resolve all the queries and
problems because it increase the satisfaction level of clients. This skill required by the
organization in order to increase their sale as well as profit margin.
Effective communication: Communication is the all time required skill because with the
help of this organization identify the need and desire of consumers which further helps the
business to achieve their goals & objectives. It is the best way to analyse the situation, demand,
problems and other issues. Company required effective communication skills for the role of
assistant manager who can build effective relation in order to achieve all the goals & objectives.
Above mention skills are required for the post of assistant manager which help the
organization to increase their productivity and profitability. Further it will help the individual to
develop their personal as well as professional identify.
TASK 2
P3 Assess their own skills, ability and competencies for the specific job role
Individual can assess their own skills with the help of skills audit which is used to
determine the gap between among the various skills which is required. After self analysis, it will
be represented that which area required improvement in terms of training and which one is not.
Comparison of skills will done on the basis of specific job role and then measure according to it.
I wanted to apply for the role of assistant manager in the Thomas Cook , so I am comparing my
skills with the required once and then analyse it weather I am suitable candidate for this or not
(Hoffses and et.al., 2017).
Due to skills audit, I am able to determine the area where I need to improve my self,
enhance my existing skills and develop more. Thomas Cook required assistant manager who can
handle all the marketing issues and build effective strategies in order to achieve their business
goals & objectives. So they required some specific skills which further I am going to compare
with my own skills and then complete the analysis weather it is suitable or not and it will be
discussed below:
S. No. Skills required for the role
of assistant manger
Required
score
Own skills Improvement
required or Not
1 Problem Solving 8 7 -1 (Required)
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2 Effective Communication 7 6 -1 (Required)
3 Negotiable 4 7 3 (Not Required)
4 Time Management 6 5 -1 (Required)
5 Interpersonal Skills 6 9 3 (Not Required)
Above mention skills audit helps the individual to identify their weakness as well as
strength which by the employer in order to achieve their business goals & objectives. Individual
have to done various activities in order to convert their weakness into strength. Above mention
skills such as time management, effective communication and problem solving skills required
improvement for the successful outcomes.
P4 Evaluate the different learning theories and approaches which is used by the organization for
the personal & professional development
Learning theories and approaches are those process which help the individual to increase
their knowledge at the time of learning. It will help the employees to develop their personality in
personal or professional way and it can be followed by the Thomas Cook and it will be
discussed below:
Social learning theory: In this theory, individual will learn through observing other's
behaviour, action, attitude and other activities. Manager of the Thomas Cook adopt this theory
where staff members observe their manager and their superior for the effective results. It will
increase individual performance and it will further helps in achieving their business goals &
objectives (Kramer and et.al., 2014). This theory helps in personal as well as professional
development which helps the manager to increase their productivity or profitability.
Cognitive approach: This theory include the study of mind and different thinking
process which help the manager to identify the behaviour of customers and it will further helps in
building strategy. Thomas Cook follow this approach which is useful to read customers mind
and then improve their services & satisfy them.
Behaviourist approach: This approach used for the analysis of various ideas where staff
members complete their task in order to reduce the error or problems. Basically, with the help of
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this approach person become capable or responsible to handle all the situation and it develop the
personal and professional behaviour of an employees.
Above mention leaning theory help me to identify my personal skills and it also enhance
through observing others. Where other approaches majorly focuses on those challenges which
affect the organization in term of productivity or profitability.
TASK 3
P5 Development plan for the enhancement of individual skills and competencies within specific
job role
Development plan is a kind of action plan which is totally based of various goals,
objectives, planning, values, reflection, awareness etc. This plan will be develop for the purpose
of education, career, personal or professional way to enhance their skills in order to achieve their
business goals & objectives with the help of improvement (Luxardo, Padros and Tripodoro,
2014). Here is the my development plan which required improvement to become most suitable
candidate for the post of assistant manager in Thomas Cook and it will be discussed below:
Skills Required Activities Resources Time Changes
Required
Communicatio
n
For the effective
communication I
have to read articles
on daily basis which
improve by
communication.
I have to communicate
with others which
build my confidants
and I can easily catch
up with new peoples.
It required
almost 1
month to
improve
this skills.
I need to share
my thought,
opinion, ideas
which helps in
achieving
business goals in
future.
Time
Management
I need to manage
time for the effective
results and meet the
deadlines in time.
For managing time, I
have to develop proper
scheduled which
provide me proper idea
and manageable way to
complete their task
(Price, Malliaras and
It required
almost 1
week to
build
scheduled
and
manage
I have to prepare
scheduled for the
effective work
and update this on
weekly basis.
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Hudson, 2012). the work
according
to the it.
Problem
Solving
I need to increase
my thinking process
which make me
capable to resolve
any problems with
the help of effective
solution. It required
regular
communication with
employees.
Aptitude test,
stimulation, logical
reasoning will helps in
increasing their
problem solving skills.
It required
1 month
time to
enhance
this skills.
It is used in the
decision making
process where it
required the most.
TASK 4
P6 Undertaking job interview process for a suitable role in the service industry
Thomas Cook conduct a interview process for the role of assistant manager which help
the organization to maintain their marketing and promotional activities to attract large number of
consumers. This role required various skills and capabilities to achieve various task in order to
achieve their business goals & objectives. Thomas Cook conduct interview and I am going to
face this interview where I have to face 3 rounds interview and all of them based on some
competencies. Luckily I am clear the two rounds which is about written test or group discussion
and then in the last I have to face manager for the direct interview (Quarrie and et.al., 2017). In
this round, manager check my academic knowledge regarding marketing, creative thinking
process and ability to perform in different circumstances.
I am clearing all the rounds and then finally I an selected for the post of assistant manager
and it will be happen due to my strong academic background and my past job experience. Before
my interview process, I will prepare some questions for the interview round which help me a lot.
Because it represented that candidate have awareness and good researcher quality which is
beneficial for the business. Along with this, I am also search about the role & responsibility of
assistant manager which help me to modify my answer and increase the chances of selecting.
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In addition, I am also prepared some general questions which asked by the every
interviewer and I am measure my own strength and weakness which help the employer to
identify that weather it is suitable for the organization or not (Ryan and Bourke, 2013). My
strong academic background, knowledge, skills and job experience in the same field help me to
securer assistant manager post.
P7 Key Strength and weakness of interview process
Strength:
Interview process help the individual to get the lifetime experience which increase the
knowledge, confidence and provide various benefits. In the interview room, I feel very nervous
because that time question answer round will not started. But, when it started then all the fear of
my will be gone (Tam, 2015). At the time of answering interviewer's questions, I can feel that he
is impressed with it. I observed that most of the questions are from my past experience and from
basic fundamentals which help me to get this job. It is valuable experience which further helps in
my future because it will increase your thinking process, make me capable to take decision under
pressure and develop my critical thinking. Previous job experience is very important because that
time you learn various things and it will be applied in the next job. At the time of giving
interview I observe the organizational culture, work environment and expectation. These are the
strength of the interview process which can be used as a lifetime experience.
Weakness:
At the time of giving interview I observed that, my knowledge regarding current affairs
awareness, logical reasoning etc. can became barrier or reason to not selected for the post of
assistant manager. This process also increase the stress level which make me more nervous. Due
to stress and pressure most of the candidates are getting panic which reduce the confidence as
well as changes of being selected in the organization for the specific post. When I am entering in
the interviewer room my confidence is good but it affect little bit. When I am start giving answer
then all my fear regarding interview is gone and I am confidently answer all the questions. Due
to lack of required skills such as communication and problem solving skills can be reduce my
chance to get this assistant manager post but I am able to secure this position due to my
capability, ability or competencies (Wong and et.al., 2015).
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CONCLUSION
This report concluded that professional identity and practices help the individual as well
as whole organization where they improve their skills according top the requirement. With the
help of audit skills, I am able to identify where currently I am existing and the required
improvement for the effective or efficient work. Along with this, development help to enhance
their skills and then achieve their business goals & objectives. Various theories will be adopted
by the organization to improve their efficiency which increase the productivity or profitability.
Development plan help the individual to identify the area where they required improvement and
what should be the steps they have to follow for the successful outcomes. Interview process also
have their own strength and weakness which affect the individual in the future.
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REFERENCES
Books & Journals
Becher, T., 2018. Professional practices: Commitment and capability in a changing
environment. Routledge.
Browne, S., and et.al., 2014. Adapting a book to make a film: How strategy is adapted through
professional practices of marketing middle managers. Journal of Marketing
Management. 30(9-10). pp.949-973.
DeSantis, J. D., 2013. Exploring the Effects of Professional Development for the Interactive
Whiteboard on Teachers’ Technology Self-Efficacy. Journal of Information Technology
Education. 12.
Graves Jr, S. L., Proctor, S. L. and Aston, C., 2014. Professional roles and practices of school
psychologists in urban schools. Psychology in the Schools. 51(4). pp.384-394.
Hoffses, K. W., and et.al., 2017. Professional practices, training, and funding mechanisms: A
survey of pediatric primary care psychologists. Clinical Practice in Pediatric
Psychology. 5(1). p.39.
Kramer, M., and et.al., 2014. The evolution and development of an instrument to measure
essential professional nursing practices. Journal of Nursing Administration. 44(11).
pp.569-576.
Luxardo, N., Padros, C. V. and Tripodoro, V., 2014. Palliative care staff perspectives: The
challenges of end-of-life care on their professional practices and everyday lives. Journal
of Hospice & Palliative Nursing. 16(3). pp.165-172.
Price, J., Malliaras, P. and Hudson, Z., 2012. Current practices in determining return to play
following head injury in professional football in the UK. Br J Sports Med. 46(14).
pp.1000-1003.
Quarrie, K. L., and et.al., 2017. Managing player load in professional rugby union: a review of
current knowledge and practices. Br J Sports Med. 51(5). pp.421-427.
Ryan, M. and Bourke, T., 2013. The teacher as reflexive professional: Making visible the
excluded discourse in teacher standards. Discourse: Studies in the cultural politics of
education. 34(3). pp.411-423.
Tam, A. C. F., 2015. Exploring teachers’ beliefs about teacher learning in professional learning
communities and their influence on collegial activities in two departments. Compare: A
Journal of Comparative and International Education. 45(3). pp.422-444.
Wong, C., and et.al., 2015. Evidence-based practices for children, youth, and young adults with
autism spectrum disorder: A comprehensive review. Journal of autism and
developmental disorders. 45(7). pp.1951-1966.
Online
Thomas Cook. 2019. [Online]. Available Through:
<https://www.thomascook.in/?
utm_source=google&utm_medium=cpc&utm_campaign=tc-cx-gs-brand_account-
bmm&utm_term=%2Bthomas%20%2Bcook-b-c&gclid=EAIaIQobChMI-
IXRubfm4gIVBRqPCh2wdwuuEAAYASAAEgKigPD_BwE>
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