(Solution) - Professional Identity and Practice Assignment
Added on 2021-01-03
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Professional Identity andPractice
Table of ContentsINTRODUCTION...........................................................................................................................1PART A...........................................................................................................................................1Overview on IHG group..............................................................................................................1Skills and competences expected by the employer to perform specific role within IHG group.1Benefit and importance of ongoing professional and personal development to enhance thecareer objective...........................................................................................................................2Implication of learning theories for personal and professional development.............................3Evaluation of own ability, skill and competences for job roles within the organisation, byusing self evaluated models .......................................................................................................4Best development approach to enhance professional and personal development.......................5PART B............................................................................................................................................5Preparation of development plan................................................................................................5PART 3............................................................................................................................................7Interview of assistant manger......................................................................................................7Strength and weakness of the interview process for IHG group company.................................8CONCLUSION................................................................................................................................8REFRENCES............................................................................................................................10
INTRODUCTIONProfessional Identities of individuals and human beings are based upon individual’smotives, values, beliefs and experiences which comes from their day to day lives (Pihl-Thingvad,2015). Professional identity is dynamic and re structured as per change in circumstances anddifferent events. It simply refers to be operating as an individual perception framework for doingprofessional acts along with other behavioural aspects. This report exhibits significance ofcontinuous or on going professional development and use of self-directed learning to improveand enhance professional identity and career potentials. Beside this it also describes anexplanation about assessment of own skills, competences and different learning and developmentapproaches along with professional development plan while demonstrating a range of serviceindustry and transferable skill for job application in the context of IHG Group.PART AOverview on IHG groupIHG group stand for Inter-Continental Hotels Group plc, which is multinationalhospitality company of United Kingdom. Their hotel services are spread all over the globe forfamily, friends and business travellers by providing them good quality of services so that theyfind worth paying for IHG globe. Additionally, this help the company to build their loyalcustomers all over the globe to fight against their rivalries. Moreover, they have operated theirhospitality business which include hotels and resort approximately in hundred countries whichhas near about five thousand hotels and has welcomed huge travellers in their more than eight lacguest rooms (Trede, Macklin and Bridges, 2012). Therefore, respective company has beenoperating their business for more than fifteen years due to which they gain huge revenue whichhas finally diversified the business in various countries. In addition, to make it possible IHGgroup has tied a strong relationship with its existing customer by offering them valuable servicesand reaching out potential customers via its website and promotional technique. Thus, it includesvarious hotels are Kimpton hotel and restaurant, holiday inn, crowne plaza hotels and resorts etc.to reach out to the various traveller.Skills and competences expected by the employer to perform specific role within IHG groupThe primary purpose of hotel and resort within the hospitality industry is to offer suitableservices to the guest who are far away from home and get a place to relax. Thus, staff of hotels1
plays valuable role in delivering or transferring the services such as clean room, amenities, foodand so on which adds up an experience in the lives of traveller and help them in making futuredecision (Wenger-Trayner, 2014). Additionally, the staff of hotel are placed in differentcategories like administration, support staff as well as guest service. Administration categorymust carry competency skill to direct the position, roles as well as responsibility from managersto secretaries. Whereas, support staff include the role of electrician and gardeners that havetechnical skill due to which they directly take care of hotel issues so that traveller findconvenience in that place. The guest service includes waiters, chef and maids that look after theneeds and problem of staff due to which they should have ample experience and skill tounderstand the requirement of customer. The roles and responsibility of different staff differ on the basis of type and size of hotel.Herein. IHG group which perform its business worldwide due to which they train their staff tocarry out their activity effectively. For instance, the managing director oversees all staffing andfinancial issues similarly the role of housekeeper to clean the room of guest to offer them highquality experience to customer. Due to which they should have experience in customer dealingto enhance the coordination between staff and guest. Usually convention manger is appointed bybig hotels like IHG group, there the role of respective manager is to coordinate as well asmanage all the activities of guest such as their booking. Moreover, assistant manager plays avaluable role within selected company by employing, staffing as well as provide training toexisting as well as new staff so that all the activities within the hotel run smoothly withouthampering its growth.Apart from these staff the role of other staff such as receptionist and cashier is to help thecustomer regarding their reservation and make them comfortable by providing them quick andeasy service. Similarly, the role of food service department that include Chef is to run the kitchensection and fulfil the order of traveller. Therefore, different staff of different section worktogether to make the valuable experience of their traveller which helps in attaining organisationalobjective. Benefit and importance of ongoing professional and personal development to enhance the careerobjectiveIt is very essential for hospitality industry to provide continuous training anddevelopment to its internal staff which will lead to continuous personal development to attain the2
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