Professional Identity and Practice

This report discusses the importance of professional identity and practice in an organization like Hilton. It covers the skills and competencies expected by the employer, self-evaluation of skills, learning theories and approaches, and the importance of ongoing professional development.

Professional Identity
and Practice

Table of Contents
INTRODUCTION..............................................................................................................................3
Overview of the chosen organization ...........................................................................................3
Investigation into skills and competences expected by employer for peculiar roles in chosen
organization...................................................................................................................................4
Critical evaluate own skills, abilities and competences for selected job role in chosen
organization, using two self-evaluation models to undertake an audit of hard and soft skills....5
Learning theories and approaches used for professional and personal development. ..................6
Best development approaches to heighten personal and professional development.....................8
Importance of the on-going professional development and the associated professional skills.
(Merit) ..........................................................................................................................................9
Evaluate own skills and competencies and most appropriate developmental approaches for
developing professional and personal skill for specific job (Merit) .............................................9
Critical evaluate own skills and competencies to meet employer expectation of the
professional skills required for employment in peculiar job role. (Distinction)...........................9
Develop plan to enhance chosen skills and competencies within particular work context........10
Detailed development plan which applies underpinning learning and development theory in
particular work context. (Merit) .................................................................................................10
Comprehensive development plan which sets out the clear and attainable targets, strategies and
outcomes of learning and training in particular work context (Distinction)...............................11
Undertake job interview for a suitable service industry role......................................................11
key strengths and weaknesses of the applied interview procedure.............................................12
CONCLUSION ...............................................................................................................................12
REFERENCES.................................................................................................................................14

INTRODUCTION
Purpose of this project report is ti understand professional identity of people when working
within any organization. Professional identity of an individual depict whole concept of the related
values, skills, behavior and capabilities of a person working in organization. In order to deliver
effective knowledge and skills, a professional attribute and behavior are requires as it create an
opportunities for the career development (Arshad and et. al., 2022). Organization selected in this
report is Hilton founded in 1919. It hold an excellent or luxurious presence across the world as it
provide various service including food and beverage, bar, entertainment and accommodation. This
report will cover advantages of the professional development and employees expectation to
enhance their competencies and skills. In this an evaluation of skill will also conducted along with
own strength and weakness of an individual.
Overview of the chosen organization
Hilton is a largest hotel brand across the world wild. This hotel was incorporated in 1919
by Conrad Nicholson Hilton. Respective hotel is situated at around 584 location and it serve in
world wide. This brand has targeted at both leisure travellers and business with different location
within various major city centrer, around airports and famous vacation destination at global level.
It is operating a chain of the luxury and full services resort and services, extended- stay services
along with focused service hotels. Hilton offer food, restaurants, lodging, loyalty programs and
dining. It manage the customer loyalty program under Hilton Honours brand.
Advantages and importance of ongoing professional and personal development
Personal and professional development are considered as most significant aspect for the
people as help them to grab the growth opportunities for their cares development (Bavik and Kuo,
2022). This is a constant and pervasive function for the individual that improve their capabilities
and skill and make enable them to accomplish their career oriented targets. Learning and
development a a continuous process in individual life that always up with latest and innovative
knowledge which are requires to be updated and active within individual at workplace. Main aim
of the professional practise is to develop the abilities and skill that re not usually used rather it
must require within organisation.
Benefit of the professional development

 It expose of experienced and young professional to new ideas, increase their expertise and
solidify their knowledge in their field. Individuals who actively seek out such learning
opportunity are those who will get more advantage from them.
 By increasing the professional expertise via professional development, individual's
confidence increase for their work. Professional development courses, constant education
and other training opportunities that allow the professional to build credibility and
confidence as they acquire professional designation and new skill set.
Benefits of the personal development
 It allows the individuals to reflect on their strength, sometimes highlighting and unearthing
few skill they did not realize they have. If they are not sure that what is considered to be
talent, know that it is something which they can complete with the relative ease.
 Focusing individual's energy on the personal development can enhance their daily
confidence in their career. While they may not associate being confident at work with the
production of high quality work, then these things of hand in hand (Brown and et. al.,
2022).
Investigation into skills and competences expected by employer for peculiar roles in chosen
organization.
Skills
With all hospitality skill out there, which one do the manager exploit most? It will different
quite depending on filed in which they are working and level of the management in which
manager serve, but there are few skills that are must have for Hilton's manager.
 Communication skill- Being a hospitality manager in organization like Hilton, its
manager must be able to communicate effectively with the employees, upper manager,
vendors and guest as it is a hallmark of good manager. Developing in the communication
abilities take practices, but this pay off in big way (Cordeiro and van Hal, , 2022).
 Organizational skill- In hospitality, a well being manager get success. Management
frequently means that manager is one in charge of covering while someone is on break and
missing, so it is significant for Hilton's manager to be able to keep up. Additionally, they
may have to make charts or schedules to keep a their business running smoothly on regular
basis.

Competencies
It refer to habits, knowledge, attitude and motives which are essential in managing people
successfully at workplace. In relation to Hilton, there are few competencies that promote a better
relationship and also contribute to the business success.
 Teamwork- If manager does not that how to be a part of team, leading this will not
ordinarily work out successfully or effectively. Teamwork is not something which comes
naturally to all, so learning how to perform with other individuals, even if they have from
different background and expectation can be very challenging- but this is significant one.
 Leadership- Manager should not be a boss, they need to work as a leader. Therefore, in
relation to Hilton, leadership competency is very significant part of being an effective or
good manager, knowing that how best from every individual in a team is also important
(Dorignon and Wiesel, 2022).
Critical evaluate own skills, abilities and competences for selected job role in chosen organization,
using two self-evaluation models to undertake an audit of hard and soft skills
Strength
 I am very good in analytical skill as I
collect the data so effectively that it
become easy to analyse it in more
meaningful way. I am enough able to
show that I am good with the data
analysis due to which recruiter scores
me few bonus points.
 My another strength is communication
skill as I can convince propel very
easily. As I am a good listen that make
my communication skill more effective.
By listening people carefully, I convey
my message effectively in
understandable manner.
 Public speaking is my weakness as I feel
uncomfortable when speaking in front
of more people. It restrict me to do real
thing with a confidence.
 Another weakness is adaptability as I
face few difficulties when working with
new changes or a different environment.

Opportunities Threats
 Marking skill will be a great
opportunities for me as it is greatest
value to Candidates in media, social
media and product management. Due to
this I can promote the organisation
where I work.
 Another opportunity for me can be
networking as when I come in contact of
different people in corporate world then
it will expand my knowledges that will
help me to understand the industry well.
 Knowledge about the technical things is
a threat for me as I m not specialised in
the filed of IT, science or engineering
that limit my capabilities.
 Another threat for me is team work as I
feel very uncomfortable when working
in a team or group because sometime it
create clashes among members.
Skill audit
Skill Current ability Target ability Skill gap
Communication skill 8 10 2
Teamwork 4 8 4
Marketing skill 6 9 3
Adaptability 5 9 4
From the above skill audit it is analyses that I am good in communication skill any need
only a little bit improvement whereas I am very weak in teamwork. For this I need to work more
and start to work with other peoples so that it become easy for mew to work together. Along with
this, marketing skill may be very useful for me but I need to develop this skill more. It is analyses
that I am lacking in adaptability for which I need to reduce the skill gap. For this I have to learn
that how to adopt the changes and new things in order to gain the target capabilities.

Learning theories and approaches used for professional and personal development.
Various theories and approaches are applicable for professional and personal development
of people (Duffy and Cheng, 2022). These approaches help them in increasing their knowledge
and abilities for an effective professional development. As learning is considers most significant
part for individual's career opportunities therefore, an assessment of such theories and approaches
is discussed below:
Learning theories and approaches
 Humanistic approaches- It is mainly concern with individual's potential and stress the
significance of the growth and self actualization. It believe that individual are innately
goods and that social and mental result from the deviation form this natural tendency. It
believe that individual are unique in the development of their personal or professional
objectives and Oslo have a unique sense of self and frequently, extraordinary potential.
 Cognitive theory- It help the individual in increasing their professional and personal
development by enhancing their mental thinking ability. With this theory, a person can
thing out of the box. Hence, it require for people to manage and involve in the critical
thinking so that it can boost their thinking ability to formulate strategies in more effective
ways.

 Honey Mumford approach- In this, a learners demonstrate the four phase in order to
carry out the learning procedure (Ertuna, Gu, and Yu, 2022). This approach mainly
focus on being theorists, pragmatists, activist and reflectors. Based on these stages,
learners belies in performing the things more actively to enhance knowledge. The
reflectors mainly concerned with what learners have learners by examining their own
performance.
Best development approaches to heighten personal and professional development.
The personal development offer various busy professional way for maximizing their skills
and new ways to handle pressures of their respective position (Ponting and Lee, 2022). Hence, by
learning the new personal development techniques, a person can become better leader at
workplace. Therefore, there are certain approaches of the personal and professional development.
Few of these approaches are mentioned below:
 Positive psychology- It is a simple intervention which would improve the emotional
maturity, burnout, engagement, well being such as positive psychology. People who
practices the positive psychology attempt the psychology intervention that foster self
awareness and positive attitude. It will impact my every day's lives such as reducing stress
at workplace, increasing resilience and also promote my growth and well-being.
 Reflective supervision- It is effective way to develop, support and ultimately evaluate
individual's capability to perform things through a process of inquiry which encourage
their understanding and articulation of rationale for own practices (Pu, Ji, and Sang,
2022). It will help me in improve self regulation t and also promote my ability to make the
critical judgement.
 Awareness and presence- By observing that how individual operate in daily situation,
their automatic reactivity can be observed. It enable development of individual's presence
for considering and creatively act based on the clear intentions and commitments. The
practising awareness or presence bout individual's resilience with the purpose to create
better outcome as they engage people and group to resolve the complex challenges. It will
contribute to my energy level and motivate to attain the dema'amed goals as by staying

focused on where I am in the moment make me a better listener for loved ones and more
aware of my surroundings.
 Technical assistance- It is another effective approach that help individual and
organisation to improve by offering information and resourcing, supporting networking
and changes efforts (Sidhu and Rossi-Sackey, 2022).
Importance of the on-going professional development and the associated professional skills.
(Merit)
In any organisation like Hilton, professional development is very useful for its employees
as it enable them to stay updated with the new trends in respective industry or sector as well as
learning new skills. Several professional really required the professional development so that they
can renew a licence, but they can also pursue tit independently (Sung Tao, and Slevitch, 2022).
People working in respective organisation should develop their skill as it enable them to get better
at what they do. Professional skill are becoming more significant at workplace as it foster
productivity, motivation and a healthy work environment.
Evaluate own skills and competencies and most appropriate developmental approaches for
developing professional and personal skill for specific job (Merit)
The development approaches hold that old wounds and current challenges that originate
from being unable to develop ordinarily through a particular stage. From the above analysis it is
identified that positive psychology is most appropriate development approach as it enhance the
self esteem, make strong relationship and greater outlook on the life. This approach has mainly
three central concerns indulging positive individual traits, positive institution and positive
experience. Understanding the positive emotions entails study of the contentment with past,
happiness in present and hope for better future.
Critical evaluate own skills and competencies to meet employer expectation of the professional
skills required for employment in peculiar job role. (Distinction)
In order to work for a specific job role like hospitality manager, various skills or
competencies are require to meet the employer expectation (Yuan and et. al., 2022). It is analysed
that to be a hospitality manager, effective communication skill is required essentially as with this
skill, manager become enable to covey an actual information to the other team members in a

confident way. As a competencies, leadership is very essential for a manger as this ability enable
the manger to look to progress into management position. It include delegating and setting
deadlines and build relationship.
Develop plan to enhance chosen skills and competencies within particular work context.
Current Skills and
Competencies
Goals Personal /
Professional
Development Plan
ACTIVITY
Indicate how to
monitored the
progress,
underpinning.
Development and
learning
theory
Evaluate
effectiveness of the
personal development
plan
Teamwork 3 month I will monitor skill by
observing my continue
improvement.
Improvement in this
skill will increase my
productivity and make
able to work with
others.
Adaptability 6 month I will ask to my peers
and seniors by taking
their feedbacks.
By this I can adopt any
new change very easily
without any
challenges.
Technical skill 1 year To measure technical
skill, I will give few
test and then evaluate
the progress.
It will provide me
various opportunities
in any filed as this skill
is required everywhere.
Detailed development plan which applies underpinning learning and development theory in
particular work context. (Merit)
From the above development plan it is analysed that to develop the identified lacking skill,
certain steps will be taken. These skill need to be improved within limited timed period. In order

to improve such skills, an individual can use Piaget's cognitive development theory as it help to
understand that what need to improve and how to improve the skills. In relation to hospitality
manager job role, adaptability skill, technical skill and teamwork is very significant as it help in
functioning more smoothly.
Comprehensive development plan which sets out the clear and attainable targets, strategies and
outcomes of learning and training in particular work context (Distinction)
In respect to hospitality manager, a personal development plan is created above in which
various skills are find out that need to be improve so that given job role can be performed
effectively. For this a limited time period is fixed in which these skill will be improved by using
certain resources and also measure the progress. Thus, this personal development plan help to
overcome the lacking areas and make enable to perform effectively.
Undertake job interview for a suitable service industry role
INTERVIEW SCRIPT
Interviewer - “Good afternoon, ma'am.”
Candidate - “Good afternoon, please have take your seat!”
Candidate - “Thank You, ma'am.
interviewer - “shall we start the interview?”
Candidate - “Sure, ma'am!”
Interviewer - “OK , as per your view what are abilities and skills which are required for the job
role of hospitality manager within the hospitality industry.
Candidate – “according to me”, leadership skill and decision making are most crucial abilities
which are required for a job role of hospitality manager. Furthermore, company and team
building quality might be controlled by the people to execute their task of hospitality manager
within hospitality department.”
Interviewer - “Which appropriate method of the motivation for an employee in food department
which will you remark to apply to motivate the Candidates?”

Candidate - “ this is significant role of hospitality manager to communicate and get know an
orientation of the staff members and find out their authoritative components and motivational
component. As per the reasoning, cognitive motivational formulation is most effective term for
analysing a Candidates orientation and support them accordingly.”
Interviewer - “How will you control the food department within organisation ?”
Candidate - “As a hospitality manger in large size establishment I have several responsibility of
supervising accurately and analytical manner. These methods supports me in measuring the
information related sources and take a suitable determination in management
Interviewer - “Alright, you may leave now. Thank you!”
Candidate - “Thank you sir for your time. I hope to hear your response soon!”
key strengths and weaknesses of the applied interview procedure
This interview process is very significant for the job role of hospitality manager which is
very beneficial and efficient for the hospitality organisation. In relation to above interview
process, there are various strength and weakness, which are mentioned below:
Strength
 It allow the interviewer t measure candidate's aspects and offer the scope to mention the
detailed question which are required for a specific job role.
 It facilitate the management or organisation to get a suitable source of the information in
limited time.
Weaknesses
 It is very time consuming process which increase weakness of this methods which is
conducted by Hilton hotel management.
 During interview, employer has incomplete information as candidate can give them false
information due to which organisation may suffer in future.
CONCLUSION
From the above report it is concluded that in a specific job role certain skill and
competencies are required essentially that need to be developed by individuals effectively. For this
individual need to conduct a personal SWOT analysis and create a personal development plan to
overcome the identified lacking areas. Therefore, it is essential for individual working in specific

job role to adopt certain learning theories and fin best approach to enhance the require ability in
order to perform their obligation efficiently.

REFERENCES
Books and Journals
Arshad, M. and et. al., 2022. Greening the hospitality sector: Employees' environmental and job
attitudes predict ecological behavior and satisfaction. International Journal of
Hospitality Management, 102, p.103173.
Bavik, A. and Kuo, C.F., 2022. A systematic review of creativity in tourism and hospitality. The
Service Industries Journal, 42(5-6), pp.321-359.
Brown, T. and et. al., 2022. Reflective-thinking and resilience as predictors of professionalism in
Master of Social Work students. Journal of Social Work Education, pp.1-21.
Cordeiro, C.M. and van Hal, J.W., 2022. Creative innovation in gastronomy services. Revue
Européenne d’Économie et Management des Services, 2022(13), pp.177-188.
Dorignon, L. and Wiesel, I., 2022. Five-Star Homes: Hotel Imaginaries and Class Distinction in
Australia’s Elite Vertical Urbanism. Annals of the American Association of
Geographers, pp.1-19.
Duffy, A. and Cheng, L., 2022. “It’s Complicated”: Cognitive Dissonance and the Evolving
Relationship Between Editorial and Advertising in US Newsrooms. Journalism Practice,
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Ertuna, B., Gu, H. and Yu, L., 2022. “A thread connects all beads”: Aligning global CSR strategy
by hotel MNCs. Tourism Management, 91, p.104520.
Ponting, S.S.A. and Lee, L., 2022. Building a thematic framework of identity research in
hospitality organizations: a systematic literature review approach. International Journal
of Contemporary Hospitality Management, (ahead-of-print).
Pu, B., Ji, S. and Sang, W., 2022. Effects of customer incivility on turnover intention in China’s
hotel employees: A chain mediating model. Journal of Hospitality and Tourism
Management, 50, pp.327-336.
Sidhu, R.K. and Rossi-Sackey, D., 2022. Navigating the politics and ethics of hospitality:
inclusive practice with forced migrants. The British Journal of Social Work, 52(1),
pp.138-157.
Sung, K.S., Tao, C.W. and Slevitch, L., 2022. Do strategy and content matter? Restaurant firms’
corporate social responsibility communication on Twitter: A social network theory
perspective. Tourism and Hospitality Research, p.14673584221103177.
Yuan, C.M. and et. al., 2022. The disaster resilience trajectory of the first batch front-line nurses at
fighting the Novel Coronavirus Disease 2019 in Wuhan: A qualitative study.
International Journal of Disaster Risk Reduction, p.103071.