Professional Identity and Practice - Assignment

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
a) Benefits and importance of undertaking ongoing professional and personal development....3
An investigation on defined skill which can be considered by Hilton hotel ..............................4
TASK 2 ...........................................................................................................................................5
c) critical evaluation of your own abilities, skills and competences for one of the job roles in
the organisation...........................................................................................................................5
Resource Investigator..................................................................................................................7
d) Range of different learning theories and approaches used for PPD.......................................7
TASK 3............................................................................................................................................8
e) Construct a development plan to enhance chosen skills and competencies............................8
TASK 4..........................................................................................................................................10
f) Undertake a job interview for a suitable service industry role..............................................10
g) Review key strengths and weaknesses of an applied interview process...............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Professional identity and practices is the self evaluation practices for an individuals as
well as group of people to develops own skills and competencies. This is uses to ascertain needs
for the skill and competencies development to bring perfect change into career and increases the
person efficiency at the bigger denomination (Wenger-Trayner, 2014) In current era,
professional practices is an ongoing process, in which focus is on developing skills and traits of
the person and makes it perfect for performing job roles in the career. This report is consists of
self reflection and development of the professional skill with consideration of work and
practices. This report will cover info on Hilton hotel which is a leading hospitality firm well
known for its renowned services at a major side. This report will provides discussion on ongoing
development of an individual and also developing skill to perform defined job roles while
working.
TASK 1
a) Benefits and importance of undertaking ongoing professional and personal development
On-going development is the continuous process by which skills, abilities or potential of
an individual can be enhanced for development of career goal of the person and brings existing
skills as strength of a person to do defined work or goals. In TESCO, working is compulsive
where person needs to apply his/her skill to perform own job roles into the defined manner.
During an ongoing development, expectation for improvement always comes employer's side, so
that person could develop its own skills and competencies in accordance to that. Employer's
expectations are mainly consists of skill and abilities to perform in the Hilton hotel campus. As,
this will simply assists in developing the career of an individual and also will facilitates to
increases expectancy of an individual to perform defined job roles in an industry. Also, ongoing
development is important to enhances person expectancy to perform defined job roles in given
time period (Wald, 2015). With the help of ongoing development, defined job roles has to be
acquired with an increased suitability to gather defined job roles. Its benefits is to be discussed
both in context of an employee and employer of the Hilton, so as to keep self in radar of
promotion or growth into career. Benefits in context of:
Employer: Ongoing development will helps to provide skilled workforce to firm and also
up to date informative manpower. This would also assist in rising brand image of the firm to get

consistency into the business operation. If employee's are well-trained, this would assist to ease
engagement of an employee to enhances in order to enhances business productivity at the major
side of business. Also, ongoing development will assists into maintaining professional standard
and helpful in consistent productivity of a business firm to ensures increasing productivity for a
firm.
Employee: Ongoing development will provide employees support to develops own skills
and business competencies to accomplishes defined business and self goals effectively (Pihl-
Thingvad, 2015) Also, this would assists an individual to rise self confidences & motivation to
do and perform own job roles during the work tenures. Also, an individual would get add onto
the skills and adding in the CV.
An investigation on defined skill which can be considered by Hilton hotel
Ongoing development is one of the necessary process, in focus is need to given for whole
identification of the skills and led its development for a longer period of time. In the Hilton hotel,
expectancy of the skill development is pro-longed,, this is because of change in reforms and an
overall reforms of a business process (Dollarhide, 2014). Skills required by the Hilton hotel are
classified on the basis of soft vs hard skill to check out how long these skills or competencies
will be accomplish in given time period. For an effective development in the Hilton hotel,
business manager are mainly need to be focus on:
Soft skill such as communication, ability to interact motivation, confidences is necessary to
perform own job role in this organisation. Soft skill would assists the person to gather basic
developmental scope on how to develop or makes skill, so adequate and relevant to
accomplishes to establishes career expectancy. The nature of these skills are compulsive and
necessary to accomplishes defined goals.
Hard skill also involves the technical skill such as mathematical, accounting, analytical power,
using of technology etc., to do defined with ease. These skills would helps an individual to led
focus on understanding scope for developing business exposures for longer basis. The nature of
this skill are compulsive and needs of continuous focus and practices.
Also, customer service skills such as instant decision making, query & problem solving,
communication etc., are required by employer like Hilton hotel to initiates the process to solves
the customer problems and should takes out decision making at a major level.

Business skills such as communication, analytics, people management has required by
Hilton hotel, so that they would accomplishes their business goals as rise business productivity
along with increasing efficiency on potential level of working based performances.
In order to accomplishes all these skills, it is necessary to first realises own skills and
compares them accordingly to develops more for getting better outcomes for beneficial of Hilton
hotel (Moss, 2017) For same, a full-fledged professional development plan will be made, so as to
identify skills to be develops, set objectives, performs various activities such as training &
development, an effective learning & development to improves all such defined skills as per to
estimated time.
TASK 2
c) critical evaluation of your own abilities, skills and competences for one of the job roles in the
organisation
In this assessment, I am looking for professional development of mine, so as to work for
job role of customer service manager effectively. As the career aspirant, my focus is on gathers
skills and competencies which would helped me to gather defined business & personal goals
such as business performances at one time. For continuing career in customer service manager
job role, I need to focus on communication, listening and problem solving skills, so as to do
defined job roles with increased efficiency or power to do work (Johnson, 2012) For performing
defined job roles, this would be prominent for me to do practices such a training & development
in order to gather personal career satisfaction along with opportunities to do defined work in
given point of time. Hence, this would be necessary for me to self assess skills of mine and
ascertain what skills are necessary for job role of customer service manger and status of these
skills whether low or high.
Self-reflection questionnaire of my skills/competencies
Rating scale (1 to 4)
S. no Skills/competencies Rating #1 Rating #2 Rating #3 Rating #4
1 Business skills
a. Listening skills X
b. Negotiation X

c. Empathic relationship X
d. Decision making X
e. Verbal communication X
2 Customer service skills
a. Analytical X
b. Non verbal communication X
c. Query management X
d. Problem-solving X
e. Conflict management X
Rating #4: High level of competence - Extensive experience in the skill area
Rating #3: Moderate level of competence - Good experience in that area of skills
Rating #2: Average level of competence - Fair experience in the given area of skills
Rating #1: Low level of competence - Little experience in given skill area
This self reflection questionnaire has been initiated on basis of personal SWOT analysis
which is prepared for the career enrichment and development. The above SWOT analysis is as
follows:
Strength Weakness
Listening skill is one of my major strength with
help of I can do my work effectively, as this is
my unique point on which, this would be
helpful to listen customer queries or issues into
the proper manner. Also, my level of verbal
communication is also strong and ability to do
analytical working is also convenient.
The major weaknesses is lack of making long
term relationship with people, may causes
ineffective customer relationship. To perform
job role of customer service manager, I
realised that my problem solving is improper
and lots of insufficiencies has been founded to
perform this roles.

Opportunities Threats
Here an opportunity is to gather proper soft skill
such as communication, listening etc., in a way
to improve it in given period of time. Here, the
big opportunity is to make accomplishes CSM
skills such as problem solving in order to
protects career in that field for longer time
period. Also, to build analytical power more
productive, I have to go for complete analysis
of scope for skill development.
Lack of motivation and patiences to learn new
and improving existing skills are major threat
here which in reality needs to be overcomes
with given point of time. Hence, this would
force to stop to learn new things and also
knowledge for business efficiencies.
My role is of team leader of almost 15 people to perform roles of customer executive and
also for which I have to be focus on leadership ability & skill to handle team grievances at major
term period. Also, this would essential for my role to accomplishes leadership skill to manages
and maintain all 15 peoples at a one point of time. In this, necessary is to team characteristics of
about different category of people and also what are their behaviour in team working. Here,
Belbin team roles will be taken into consideration, so that team characteristics would be found
and also encouraged in same to gather business objectives (Izadinia, 2013)
Belbin team roles:
Resource Investigator Team worker Co-ordinator Monitor
Uses inquisitive nature
to access to an idea to
bring back to team.
Helpful to find gel,
using team
versatility to
achieves work
Need to be focus on
team objectives and
delegates work targets.
Helps to provides
logical eyes, making
impartial judgement.
Specialist Shaper Implementer Finisher
Brings in depth
knowledge of a key area
to the team.
It helps to providers
the necessary drives
to ensures team
keeps moving.
Team needs to led an
implementation to plan
for the workable
strategies and carry
Most effectively used
at the end of defined
work or task.

out it effectively.
d) Range of different learning theories and approaches used for PPD
After an identification of required skills to be get, its necessary for consideration to keep
developing these skill on a frequent basis. Skill and an appropriate knowledge cannot be possible
without support of proper and an effective learning to gather new knowledge or information on
any defined aspects. For this, effective learning approaches would be used such as: behavioural
and cognitive learning approach.
Cognitive approach to the learning is concerns for processing of an active mind while
learning & development process (Huston, 2013). This learning theory is mainly linked with
domain such as cognitive domain, which is concerns about memory & understanding and second
is an affective domain which deals with how feeling can be alter or control as result of post-
learning. On this, I realised that every performances of the person is majorly linked to their own
emotion and also on how person reacts to the situations. The major purpose behind this learning
is to understands the emotion of the person to put reflection on how defined would accomplishes.
Behaviourist approach: This L&D approach is based on accomplishing belief that a
behaviour can be teach through continuous fulfilment of task attached and feedback out of the
review of facilitator. On one hand, positive feedback helps to encourages & reinforces success,
while negative feedback discourages repetition of an mistake or undesirable behaviour. With
help of this model, people can learn from their past mistakes and doings to gather most positive
in given point of time. This will assist productive results for targeted situations to do work. To
utilises behavioural approach to learn in training and teaching, essential behavioural aims at the
start and also then supply learning opportunities that ensure that objectives are met.
Developmental option: After an identification of learning theories, various defined
option for development are exists: formal training is existed and also with help of which skills
will be gained and also being develops to accomplishes in given time period. To develop these,
social learning style can be taken into consideration (Roodbol, 2014). logical learning style will
be utilises, so that proper usage of the logic, level of reasoning and system must be accomplishes
to generates proper learning to accomplishes learning based goals.
Also, in this regard, workshop based practices can be use, so as to practical working to
accomplishes business and personal in given time period.

TASK 3
e) Construct a development plan to enhance chosen skills and competencies
Professional development plan is the tool or structures mainly used to identifies scope for
developing skills & competencies and takes final action planing on how these skills or
competencies would be accomplishes or improved into the defined way. This can accomplish
using of the SMART goals and legal time duration in order to completes this PDP.
Current Skills
and
Competencies
Goals Personal /
Professional
Development Plan
ACTIVITY
how you have
monitored your
progress,
Evaluate the
effectiveness of your
personal development
plan
Short term
Presentation skill This will be occupy by
doing the daily
practices of how to
speak to people and
also presenting info of
true nation. In this, an
individual needs to
focus on verbal
communication to
make this skill more
productive and based
on outcomes.
Development of the
skills will be judge
using feedback of
peers, friends and
other colleagues to
get an exact
information on how
individual is doing
on presentation
skills. In time period
of 1 months is
required.
With help of the PDP,
scope for training and
new level of learning is
expected to be foreseen
to help an individual to
accomplishes defined
goals in given time
period.
Medium term
Problem solving This skill will be made
perfect using training
such as command on
analytical abilities,
solving problem
solving situation and
doing real life scenario
working to made this
The progress in this
will be monitor using
feedback, opinion
and views from the
facilitator at a
biggest priority
along with using
guidances of the
In this, PDP would help
to know and gather the
scope for future training
to get this skill for work
productively and with the
suitability to gather level
of personnel strength and
potential abilities to do

skill more productive
and effectively.
peers work.
Long term
Empathic
relation-ship
To develop this skill,
this will be necessary
to creates relationship
with other personnel
to have long term
contracts to hires for
the job and completes
work in productive
manner to
accomplishes defined
goals or targets in
given point of time.
The progress will be
measured by having
conversation with
the person with
whom relationship
has been made. Also,
feedbacks can be
better and productive
option in this regard.
With help of this PDP,
chances for future
perfection in relationship
skill would be gather and
more focus would be
given to its enrichments
at the larger scales or
targets.
TASK 4
f) Undertake a job interview for a suitable service industry role
In this assessment, a complete job interview will be taken into the consideration. The job
role here is the general manager, whose work is to handle working regulation in the Hilton hotel.
In this, whole simulated job interview will be taken into consideration to hires defined person
effectively. An entire conversation of the interview between interviewer and interviewee are as
follows:
X: Tell me something about yourself ?

Y: My name is John Patrick. I have completed my education from XYZ university.
X: Why you want to join this firm ?
Y: This firm will be right option for me which will me to optimises my talent and in return, I
would get right career for an entire life.
X: Do you have any past working experiences in the past ?
Y: Yes, I have working experiences of 5 months in the field customer service executive.
X: Are you confident of performing this job role in given time period ?
Y: Yes, I am capable to perform this job role and also for this, I have right abilities and skills to
perform the same.
g) Review key strengths and weaknesses of an applied interview process
Strength and weaknesses of an interview process:
Strengths: During that interview, I got effective exposure about communication by the
professional personnel during the interview process. During that interview, I used to get exp on
effective listening and how to responds to the professional people to influences them to my
abilities to interact with peoples with a defined and also job based work.
Weaknesses: In this interview, I got an effective realisation on verbal communication, as
it was selected, but still focus is used to be given to complete and 100 percent communication to
make out interaction with the personnel in an effective manner for self career development.

CONCLUSION
From the above report, this is concluded that professional development is an essential
process for every person to gather success in an organisation. Learning process has been
classified into the productive learning or growth for the person in order to accomplishes skills
and competencies. Professional development plan is comprises of tools or structures which
would be used to identify the required skills & competencies and initiates an action plan to
accomplish defined goals or targets in an effective period of time. Professional development plan
has been resulted into structure to recommend action planning for development of any skills,
weakness or competencies. On-going development has termed as most necessary process which
mainly tells about requirements of the scope for developing skills and competencies of the
people onto the productive side.

REFERENCES
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Online
Overview of Learning Styles, 2018. [Online]. Available through: <https://www.learning-styles-
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