Table of Contents INTRODUCTION..........................................................................................................................3 PART A...........................................................................................................................................3 P1 Discuss about the key benefits of on-going professional development for different stakeholder within Thomas Cook..............................................................................................3 P2 Investigate professional employer expectations of skills and competencies within thomas cook travel company...................................................................................................................4 PART B...........................................................................................................................................6 P3 Assess the own abilities, skills and competencies for the travel Operator............................6 P4 Review the wide range of learning theories and approaches that can used for personal and professional development processes...........................................................................................7 P5 Develop the development plan to enhance the chosen skills and competencies within the specific work..............................................................................................................................9 PART C.........................................................................................................................................11 P6 Undertake a job interview for the travel operator in Thomas cook.....................................11 P7 Review the key strength and weakness of applied interview process...............................13 CONCLUSION.............................................................................................................................14 REFERENCES..............................................................................................................................15
INTRODUCTION A professional identity and practices is an important cognitive mechanism and process that affect the employee attitude, behaviour and affect in the working conditions. It understand that how the professional thank about the performance and efficiency to manage in proper manner. This report will discuss about the key benefits of on going professional development in varioustypeofstakeholderwithintheThomasCook.Thisassignmentwilldescribeto investigate the professional employer expectation of competencies and skill with on the organization. Furthermore, It will discuss about to analyse the own abilities, competencies and skills required for specific job role. It will required to evaluate the development plan which help to enhance the skill and competencies in the business development and growth. At last, it will describe the strength and weakness of job descriptions or obstacles and challenges. PART A P1Discussaboutthekeybenefitsofon-goingprofessionaldevelopmentfordifferent stakeholder within Thomas Cook. On-going learning and professional development are the important concept that help for attracting a lot of attention in both employees and employers. It is the simplest explanation for rapidly growing the interest in the further development (Patrick and et.al., 2017). There are some common key benefits of on going professional development in different stakeholder in the Thomas cook firm such as consumer, staff, investors etc. Each stakeholders have specified role in the organization which required a professional development to manage operations and function in proper manner. Greater employability-A large number of employers are not seeking highly educated and highly skilled. They are easily seeking for the skilled individual and knowledgeable who are always prepared to continuous improve their learning concept and develop skill. On going professional development has significantly increase the opportunities of employment. Personal satisfaction-It is important for people to manage their personal satisfaction which required to perform the task in effectively. It help to learn something new and knowledgeable. Besides increasing the value in the labour market. On going professional development is differs to the high level of personal satisfaction. It is making the pleasant environment at workplace.
Improvedperformance,competitivenessandproductivity-Thefastestgrowing enterprises are encouraging their worker to take part in the professional development because it has been shown the better way to educate and improve the performance in proper manner (Wald and et.al., 2015). The more educated peoples are more productive to increase the profitability in marketplace. Increased chances for promotion and higher salary-it is also another concept that help to increase the productivity and profitability. By taking the further education, it can getmoreknowledgeandimproveskillwhichdramaticallyincreasethevaluein company. It is likely to promoted and motivated in employee through high salary. P2 Investigate professional employer expectations of skills and competencies within thomas cook travel company. Professional skills and competencies are important factor in the Thomas cook because they are required the highly skilled candidates those who has capabilities and abilities to increase the business process. Nowadays, The employers are aware about the grows that the human capital is not as much sufficient. In this way, it will increase the expectation towards the employee indirectly or directly (Marañón and Pera, 2015). In Thomas cook, They are preferred thehighlyskilledcandidatestomeetalltherequirementofbusiness.Theprofessional competencies and skills are the long and complex which needed to understand resource of business in different fields. Competencies: Communication- It is the best medium to communicate with one person to another. It thoughtsandexpresstheideaseffectivelybyusingwrittenandnon-verbal communication skill etc. In Thomas Cook, Managers are communicated with the other team members to determine their suggestion regarding the enterprise process. It is professional competency in organization to gain the understanding and deliver the information in digital world. Teamworkandinterpersonalskill-Ithasneededtobuildandmaintainthe collaborative relationships with the colleagues to work effectively. In Thomas Cook, the leaders are performed different role to obtain the team setting through shared the responsibility, respect and empathy. A good leader always balance the relationships with
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their team members. This type of professional competency is required for improve the quality of development. Leadership-A leadership quality always motivate, delegate and organize the work by leveraging the strength of people and individual. It has ability to use the empathetic skill that create a positive attitude towards the goals and achievement. Leadership is core component of every enterprise to manage and control the decision making.Professionalism and productivity-Thomas cook has more expectation regarding the integrity, accountability, and resilience or ethical behaviour. The employee has ability to take the initiative to maintain the effective working habits. In this way, it can produce the high quality of results. Skills: Emotional intelligence-It is related to the emotional people how they are shown their emotions towards the client and respond according to their requirement. A high quality of emotional intelligence are more capable of regarding to people instead of other machine (Cruess, Cruess and Steinert, 2016). In Thomas Cook, the employer is expected to their employee which are essential to handle the emotional intelligence skill during business action. Cognitive Flexibility- It has ability to adapt the cognitive processing strategies to face unexpected condition in the business environment. This type of skill has involved in the employee to perform role on the basis of planning. It refers to change the complex behaviours at workplace. Thomas cook has a highly expectation to their employee because they perform task through cognitive flexibility. Negotiation-It is a heart of enterprise deals so that professional skill needed to handle thebusinessoperationandfunction.Negotiationhasrequiredtheexcellent communication or debating skill to handle the task in appropriate manner. Employee always convenience the other client regarding the project which help the business to increase profitability in global world.
PART B P3 Assess the own abilities, skills and competencies for the travel Operator Skills, abilities and competencies are the different factors that plays important role in the travel operator. Being a operator, I have many responsibilitiesto handle the different type of task in proper manner (Luft and Roughley, 2016). I always follow the trends in the popularity of packages, destination and adjust the plan of company according to the requirement. I have common abilities andskills that help to manage and control the job role of travel operator in Thomas cook. Coordination-It is necessary skill which required for travel operator that maintain the coordination between the client. I always build a good interaction with the consumer to give information regarding holiday package, tickets and hotel facilities. Being a travel operator, I understand to determine the consumer requirement and give more options, offers and discounts. Time Management-I have a time management skill and abilities to complete all task on specific deadline. I believed that this is the most toughest task for me to manage all operation in appropriate manner. I found that there are many client curious about the facilities and services, they want a service on time. In this way, I have an ability to manage the specific role and provide facilities or services. Active Listening-I have a quality to give full attention to the listener and what other people are saying. It takes time to understands the point of other and arrange the discussion to solve the problem and issues in business. In this way, I found many complicationproblemoccursduringexecutionsothatitrequiredtoreviewthe information to develop and also evaluate the options. Communication-I have a good communication skill that easy for me to interact any type of client. This help for me to understand their view point or opinion towards the consumers. I always try to build the interaction with other and give suggestion regarding the business process development in global marketplace. I also gain theunderstanding and deliver the information through different medium such as email, phone etc.
P4 Review the wide range of learning theories and approaches that can used for personal and professional development processes. Learning theories and approach are the organized set of principles that explaining the individual, retail, recall and acquire the knowledge about the business process (Olsen and Buchanan, 2017). There are different type of learning theories that can use to help the technology, methodology and tool or strategic promote the learning. Behaviorism theory-It is a type of systematic approach that help to understand the behaviour of employee. It assumed to find the behaviour which reflexes produced by the response and behaviour at certain place at workplace. This theory is combined with the different elements of methodology and philosophy that emerged to easily predict the situation and conditions. This type of theory is playing important role to observe the behaviour which are more convenient waysof investigating the mental and physical condition. Cognitivism theory-This type of learning theory is mainly focused on the processes that involves in the learning rather than on observed behaviour. This learning theory is based on the thought process behind the behaviour (Kluijtmans and et.al., 2017). It has required for professional development to identify the idea about the human process where they can receive, rather than responding the enterprise. It has observed the changes in their behaviour.Constructivism theory-this theory is based on the premises of enterprise when the employee will construct their own perspectives of the world. It has required the individual knowledge, skill and experiences in the business process. This theory will use in the personal development where individual people improve their capabilities and abilities. In this way, employee has constructed their own knowledge through learner (Virta and et.al., 2019). There are different type of perceptions and experiences which help to increase their efficiency or performance in proper manner.
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Approaches: Personalandprofessionaldevelopmentmayincludesformaltypesofvocational education which mainly consists of poly technical training which results in retention of the employees. This process enhances the process skills which may be defined as a leadership skills as well as task skills (Roulston, Cleak,and Vreugdenhil, 2018). Professional and personal development process consists of phases which helps in developing the individuals personality as well as effectiveness among its personal skills. Various different types of approaches are there which supports the professional as well as personal development process which are described below: Consultation-This approach helps in providing the assistance to individual or group of individuals in order to clarify and address the immediate concerns by the following systematic problem solving process (Wald, 2015). Consultation approach helps in shaping the vision and mission of the individual in order to meet the personal objectives of the firm. Case Study Method-This approach is a teaching approach which mainly consists of cases which helps the employees in understanding the concept properly. This approach allows the employees in putting them in the situation where they gets involved decision making for the specific problem. Coaching-This approach is concerned with the improved skills and competencies of the particular employee by providing the process of observation, reflection and action.
P5 Develop the development plan to enhance the chosen skills and competencies within the specific work. Skillshasbeen developed Resources fulfillment Operation can be performed Time scaleImprovement of skills Toimproveand developthe Decisionpower tohandlethe business operationsand functions. Internet attend seminar I will improve the decisionmaking powerthathelp tocomplete the taskin appropriate manner.Iwill handlethe management task forcompleting the operations. I willanalyses theneedand requirement resourceswhich possibledue decision making. Iwillplana strategy that help toimprovethe qualityof serviceswhere decisionmaking helpin development. 7 monthIt has needed to maintain thethe Selfevaluations and take feedback to others.
Todevelop effective communication and interpersonal skill Mentor journals magazines Books Iwillattend improvement sessionto improve the skill. Iwillread magazine, novels andarticlesto increase ability. 6 monthsSelfassessment and communicate withother colleagues Time management skills Developa specific deadlines I will improve the time management skilldueto handlethe operation managementin proper manner. Iwillcreatea properschedule toimprovethe skilland knowledgeto complete the task on time. I will create own listingtogive more preferences intime management. Iwilldevelop dailyanalysis report to manage 3 monthIthasrequired theSelf assessment
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time skills. Detailed orientedBooks reading Read articles I will attendto seminar that help toimprovemy skilland knowledge. I will understandthe logical concepts. 4 Month Feedbackfrom colleagues. Feedbackfrom Manager Technical skillssupportfrom innovative idea in development Seeksupport frominnovation teamto implementnew concepts 3 MonthImprove the skill throughself assessment Coordination with customer Connectingwith consumerto improvetheir collaboration skillwhichhelp inbusiness development . I will improve the skillby interactingwith clientand understandtheir needs. 8 MonthTake Feedback to theclientand managers PART C P6 Undertake a job interview for the travel operator in Thomas cook Job Descriptions Job Profile: Travel Operator Department: Travel Management Location: Singapore Date: March 2019 Qualification: Bachelor degree in travel and tourism sector
Percentage: above 75 % Pass out Year: 2017, 2018 Role and Responsibilities: Monitoring and evaluation of daily performance. Creating daily report Providing information to the client regarding packages etc. Making an arrangements for transport, accommodation tours. It is drawing up the complicated in the travel itineraries and also ensuring the needs of consumers. Skill required: Leadership The ability to do work well as a part of team good communication skill Interpersonal skill Offer Letter March 12, 2019 Mr Nick Jonas 1243, main Street Any town, UH7893 Dear Mr Nick Jonas, The organization is glad to offer you the position of travel operator in our organization because your skills and experiences are matched to the job profile. As we discussed,your joining start will be 5 march 2019 . we offered the salary $56,000 per year and paid on the weekly basis. If you can choose to accept this offer , please sign in the copy of offer letter and return it to me as soon as possible. When your acknowledgment received, we also sending you the employment benefits and company handbook that would mention all the policies or procedures of organization.
Please let me know if any doubt regarding the query and additional information. Sincerely, Rose winket Human resource Manager Thomas Cook company P7 Review the key strength and weakness of applied interview process. There are some common interview question that most of the experienced and fresher those who are currently applied for travel operator job profile. Strength: During the interview process, I observed that managers are likely hire the people on the basis of their strength at some point. It is important for me to prepare the questions that help to boost up the confidence level. In this way, I always aware about the interview process and prepare the questions and its answer. There are listing the different strength of interview process. Honesty Creativity Focused Self control IntegrityContinuous learning Weakness: during interview process, I feel nervous and loss my confidence level due to lack of knowledge. Sometimes, it is negatively impacted on the performance and efficiency. There are some common weakness occurs at interview process. Insecure Extremely Extroverted Too sensitive Extremely Introverted
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CONCLUSION A professional identity and practices is a process ofcognitive mechanism and process that affect the employee attitude, behaviour and affect in the working conditions. It understand that how the professional thank about the performance and efficiency to manage in proper manner. This report discuss about the key benefits of on going professional development in various type of stakeholder within Thomas Cook. It summarised that investigate the professional employer expectation of competencies and skill with on the organization. It also analyse the own abilities, competencies and skills required for specific job role. It will required to evaluate the development plan which help to enhance the skill and competencies in the business development and growth. It describes the strength and weakness of job descriptions or obstacles and challenges.
REFERENCES Books and Journals Patrick, A.D., and et.al., 2017, June. A Measure of Affect toward Key Elements of Engineering Professional Practice. InASEE annual conference & exposition proceedings. Wald,H.S.,andet.al.,2015.Professionalidentityformationinmedicaleducationfor humanistic,resilientphysicians:pedagogicstrategiesforbridgingtheoryto practice.Academic Medicine.90(6). pp.753-760. Marañón, A.A. and Pera, M.P.I., 2015. Theory and practice in the construction of professional identity in nursing students: A qualitative study.Nurse Education Today.35(7). pp.859- 863. Cruess, R.L., Cruess, S.R. and Steinert, Y., 2016. Amending Miller’s pyramid to include professional identity formation.Academic Medicine.91(2). pp.180-185. Luft, T. and Roughley, R., 2016. Engaging the Reflexive Self: The role of Reflective Practice for Supporting Professional Identity Development in Graduate Students. InSupporting the Success of Adult and Online Students. CreateSpace. Olsen, B. and Buchanan, R., 2017. “Everyone Wants You to Do Everything”: Investigating the ProfessionalIdentityDevelopmentofTeacherEducators.Teachereducation quarterly.44(1). pp.9-34. Kluijtmans,M.,andet.al.,2017.professionalidentityProfessionalidentityinclinician- scientists: brokers between care and science. Roulston, A., Cleak, H. and Vreugdenhil, A., 2018. Promoting readiness to practice: which learning activitiespromote competence and professionalidentity for studentsocial workers during practice learning?.Journal of Social Work Education.54(2). pp.364-378. Wald, H.S., 2015. Professional identity (trans) formation in medical education: reflection, relationship, resilience.Academic Medicine.90(6). pp.701-706. Virta, J., and et.al., 2019. Professional identity among student teachers of physical education: the role of physicality.European Journal of Teacher Education.42(2). pp.192-210.