Professional Identity and Practice Assignment - Doc

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Key benefits of ongoing professional development for different stakeholders within a
specific organisation....................................................................................................................1
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context.................................................................................................................2
P3 Assess own abilities, skills and competences for a specific job role.....................................3
P4 Learning theories and approaches used for personal and professional development
processes.....................................................................................................................................4
TASK 4 ...........................................................................................................................................6
P6 Undertake a job interview for a suitable service industry role..............................................6
P7 Review key strengths and weaknesses of an applied interview process................................7

INTRODUCTION
Professional identity is a formative concept with the help of which individual can
effectively able to increase the skills and competencies relating to a job. This helps a person to
increase their effectiveness in a workplace and gain more advancement opportunities (Barley and
Kunda, 2016). Present report has conducted on Hilton Hotel which provides the services in
hospitality industry. Company formed in the year 1919 and offer their services worldwide. In this
report format of discussions has been made on different types of elements in context with
professionals along with professional identity. Along with this benefits of professional
development in context with stakeholders are also covered in this report. In this project job
interview has been conducted as to identify strength and weaknesses in well effective way.
P1 Key benefits of ongoing professional development for different stakeholders within a specific
organisation
Company's Overview:
This present report is based on Hilton Hotel and Resort which is flagship brand in the
world. Conrad Hilton was the founder of this property and a hotel chain was introduce in 1919.
This hotel was dealing in travel and tourism industries. The marketing management of this sector
has majorly focused on business and leisure travellers with varied expansion in convention
sectors, near airport, popular vacation destination across the globe.
Key benefits for stakeholders:
Stakeholder can be internal and external personnel in any organisation, company or
hospitality industries. The main aim of hospitality industries is to have effective customer
relationship with the service they are offering to their consumers. The ongoing process is another
terminology of continuous professional development which directly relates to the overall
improvement of an employee in the company. In context with Hilton Hotel, the prime concern
for the management is to motivate and satisfy employee, provide quality service to their
consumer and attract potential customer's. In reference, with stakeholder interest, the committee
members, should provide some share from the sale profit which has been generated. This will
result, in investing more share and the outcome show positively impact on labour turnover rate
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for the hotel. The benefits of development programmes which could be taken into consideration
are mentioned below:
Build Confidence And Credibility- The continuous development programmes may impact
positively, in the work culture of any organisation. In regard with Hilton Hotel and Resort, the
official members, majorly focus on developing trust and confidence between employee's and
stake holder's by providing transparency of market information in the work culture. This will
give rise in successful growth of business.
Increases Retention- This is the key benefits of any organisation in retaining employee's and
stakeholder in any company, organisation, firms and hotel industries. In context with Hilton
Hotel and Resorts, the administration has to motivate their employee's and stakeholders by
giving feedbacks and benefits as per their performance within the organisation.
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context
The skills, knowledge, abilities and unique talent of an individual impact major influence
in any organisation. The single staff having high KSA result in effective and efficient production
at team level in the flow of operations management of the hotel in tourism industries. While
connecting, with the work culture the skills have to be matched with designated job
responsibilities. The Hilton Hotels and Resort, have focused on both business and leisure
travellers in various preferred locations. In reference, to the professional skills on the job
specification of Customer Service Executive, a manager have to adapt the skills like decision-
making, distribution of authority and power when working in a team, creating positive
environment, motivating employee, fluent flow of communication result in increase in loyalty
from consumer and employee towards a particular hotel in hospitality industry. The direct and
indirect feedbacks from existing customer will help the manager for improving the quality of
service in a hotel. In regards with today's work culture of any industries, company or firm, the
main aim is to satisfy the customer, retain the quality employee and successful growth of the
hotel in the industries and capture wider market. The key skills, on which manager has to give
emphasises are mentioned below:
Positive Behaviour: The positive nature of a manager is very important, in having two way
communication, as it will give chance to both employee and employer to keep their view points,
share knowledge and respect each other, as well removing conflicts between staff members the
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hotel management. In regards with Hilton Hotel and Resorts, the Customer Service Executive
have to take calm and compose approach, towards handling the customer, very politely and
respectful manner as to attain their loyalty towards the brand, attract potential buyers and also
provide some freedom within the work culture in reference with the satisfaction level of
employee's.
Technical Skills: This skill allow manager, to use variety of tools for managing customer
relationship and train the employee in any hotel industry to attain the set objective of hotel. In
context with Hilton Hotel and Resort, the Customer Service Executive should have knowledge of
adaptation of new technology for instance the hotel can adapt biometric system for guest in
regards with their check-in and check-out in the hotel.
P3 Assess own abilities, skills and competences for a specific job role.
After determining the job profile customer executive for business within the Hilton Hotel,
there is need large range of skills, abilities and competencies. At that time, I got selected and I
was able to know that I am capable for this service within this company so that I can easily play
the role of customer's executives with the help of this I can also observed my weakness so that
which are needed to improves in an effective manner. In regards with this, I have concluded that
each and every people within the organisation have several kind of skills and eligibility for work
so that employer's of this company can really expect from employee's in order to take effective
decision in regards with Hilton Hotel. At last by proper conclusion I can easily say that I have
different type of skills by which I can help to people in the post of customer executive in the
Hilton Hotel. This concept will help me a lot and I will able to make effective decision and
strategies in order to generate proper skills and communication between the employee's so that
they can use them at the right time to achieved goals effectively.
Apart from this, in the present world, there is tough competition between the firms so that
I am looking forward to my job profile that is customer's executives so that I can easily
understand the company's vision and mission in a p[roper way. As well as I would like to fill this
opportunity within the Hilton hotel so that they can get good applicant. For the present scenario,
I have used my own skills and knowledge in order to analyse myself in front of the manager for
the designation of customer executive within the Hilton Hotel, assessment of skills are given
below:
S No. Capable in: Score Desired ratings to Strength (positive
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fulfill requirements
of Thomas Cook
numbering) & Weakness
(Negative numbering)
1 Problem Solving 7 8 -1 (Weakness)
2 Communication 6 4 2 (Strength)
3 Presentation 5 6 -1 (Weakness)
4 Time Management 5 8 3 (Strength)
5 Interpersonal Skills 6 9 3 (Strength)
P4 Learning theories and approaches used for personal and professional development processes.
Learning approach and theories are much effective and essential process of every
organisation with the help of this people of management are able to learn something new within
the organisation as well as they can improve their professional and personal skills in a proper
way. There are some skills which are related with the personal and professional within the
Hilton Hotel and much effective for them, those are listed below:
Cognitive approach: This is the psychological approach which refers to the several kind
of mental activities such as thinking, learning, remembering, language as well as problem
solving approach (Grubenman and Meckel, 2017). This approach plays very important role in
order to learn behaviour within the organisation and maintain the process of developing good
ideas, values and thoughts in the people minds. In reference to the Hilton Hotel they are adopting
this approach in order to know their consumer's perception towards the travel and tourism
industry. With the help of this an organisation is able make their effective strategies as per their
consumer's needs. Employee's of this organisation have good working efficiency and skills by
which they can influence other in a effective way. It help firm's to achieve their targeted goals
and objectives.
Social learning theory: According to this theory, people have ability to know the
marketing culture and society as they are required to take decision about the economy in regards
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with an organisation. In reference to the Hilton Hotel, manager and employee's are very much
helpful to apply innovative and unique strategy in a proper way. Therefore, it is essential for this
company to take appropriate decisions effectively.
Behaviourist approach: This is the another one which mainly consists the large number
of ideas and thoughts in the employee's minds so that they can perform easily within the
organisation. In reference to the Hilton Hotel, it has been analysed that they are using this
approach to know the consumer's problems and resolved them.
P5 Development plan to enhance chosen skills and competencies within a specific work context.
In reference to the development plan, it is the process of making effective plan which is
totally based on the different norms, values, beliefs and awareness of social culture in regards
with education, career and so on. In order to make fully development plan so that it needs to
follow several kind of strategies, innovative things, goals and objectives will help me to achieve
my target within the particular time. Along with this I can learn so many things within the
organisation and I will able to increase my working skills within the Hilton Hotel. This will
impact the company in a positive way. So that I can easily make the development plan in context
with Hilton hotel, those are given below:
Skills Required Activities Resources Time Changes
Required
Communic
ation Skill
In order to enhance my
communication skills I
required to interact with
other people as well as I
have take few classes so
that I can can easily
improve my
communication skills.
Resources are
required which
involves in the
journals, books,
magazines and so
on.
For further
changes in
communicate
skills the
time period is
needed for 3
months.
As I feel shy so
that I needed to
enhance my
working level
with lots of
confidence in
order to
communicate
easily.
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Time
Manageme
nt Skill
This is very much
important with the help
of this I can finish my
work within the limited
period of time as Hilton
Hotel is required.
As I want to
enhance my this
skills so I need to
use stopwatch by
which I can learn
the value of time
and able to finish
my work easily.
In order to
improve my
skills than this
situation will
take 2 months
effectively.
Changes are
good the
development of
new things in
the proper way.
So that I have to
focus on the
effective and
learning skills of
time in order to
work properly in
an appropriate
manner.
Problem
Solving
Skill
To reduce and maximise
my skill than I have to
think about particular
problem so that I can
easily sought out the
issues within the
organisation.
To change my
problem solving
skills than I need to
follow case study,
aptitude test, basic
skills and
knowledge so that I
can understand the
problem and able to
solved them.
I am needed
to perform my
activity in the
solving skills
within the 6
months of
time duration.
For making
better and
effective skills I
have to
concentrate on
the proper time
framework.
TASK 4
P6 Undertake a job interview for a suitable service industry role
The interview is a way by which managers and leaders of the company analysis the
strength and weakness of individuals. Interview is an effective way by which a person can
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evaluate the person's opportunists and areas of competence. In the following context of Hilton
hotel it is advisable for the company to ask questions in the interview that will help in analysing
the skills, abilities and knowledge of employees. There aer different stages that are present in
interview process of customer service manager. The Hilton Hotel has advertised job description
that will help people to know about the details of job role that will help in selecting the best
candidate who will have all capabilities to work in the organisation. In reference to the human
resource management, if I got selected by the Hilton Hotel then it will include conduction of
effective interview including technical round, personal round and and aptitude round. The
process of interview has different stages in Hilton Hotel and it starts from the preparation of job
description and finishes by selecting suitable candidate for post of customer service for Hilton
Hotel. If I am selected as the customer service manager in Hilton Hotel then I will be having an
ample number of opportunities that will help in carrying out the decisions and opeations in an
effective manner. I should posses many skills for effectively operating the functions and
attracting a lot of customers to take service of Hilton Hotel. If I passed on with the evaluation
process than I have to face next round which will be technical round and here questions being
asked might be difficult and tricky. As I am weak in this aspect so it might be possible that this
put negative impact related to insights about me by the interviewer. Also, there is possibility that
I directly get selected by passing next round by effectively influencing HR manager of Hilton
Hotel on the basis of my two years past experiences. Moreover, before coming for interview, I
analysed various aspects like information about company, job profile, roles and responsibility
related to post and other necessary information. Various interview questions which could be
asked by interviewer related to job profile are given below:-
Interview Questions
Q1. Describe yourself in brief ?
Q2. What attracted you to apply for this job position?
Q3. What will you do to make company more successful ?
Q4. Describe a situation where you influenced or motivated people in previous organisation?
Q5. Are you having knowledge about HR policies of the organisation ?
Q6. Which factor influenced you to leave your current job ?
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Q7. what package of salary are you looking for ?
Q8. How will you face any adverse situation in case of uncertainties ?
Q9. Are you having any future goals ?
Q10. Share some of your best experiences related to your life ?
P7 Review key strengths and weaknesses of an applied interview process
Strength of interview process- The interview round is very productive, as it enhance to build
the positive energy and motivate me in facing the interviewer. In context with Hilton Hotel and
Resort, when I went for giving interview for the post of Customer Service Executive the
environment was very helpful, the interrogator questioned me about my professional experience
and patiently listening to my answers. The strength I found while giving interviewee was my
confidence level was very high. Some my skills was matching with their job profile like my
strong communication power, having knowledge of quality service could maintain cordial
relation with staff of hotel
Weakness of interview process- When facing an interview, the weakness I realised in myself
was when the examiner was cross questioning me I sometimes lacked confidence. In reference
with Hilton Hotel and Resort, the appraiser was not satisfied with my technical skills as was not
aware about updated technology which this hotel was using as I haven't thoroughly read about
profile description about this hotel service. This weakness lead me in depression as I was very
much frustrated about not getting selected for this job profile.
CONCLUSION
As per the above mentioned report it has been concluded that, professional development
effectively helps individual to increase their skills, knowledge and capabilities in order to gain
more developmental opportunities. Professional development helps an individual to improve
their level of performance along with productivity and efficiency. This report covers different
types of learning theories with the help of which organisations can able to provide formative
development and training sessions to their employees. This will help company to retain they
work force for long term and increase overall efficiency of company in well effective way.
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REFERENCES
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