Professional Identity and Practice : Hilton hotel

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Introduction and Overview.........................................................................................................1
Skills and Competencies required by the organization...............................................................1
Benefits and Importance of development plan for enhancing career prospects..........................2
LO 2.................................................................................................................................................2
Learning Theories and approaches for personal and professional development........................2
Critical evaluation of own skills and abilities with Self-Evaluation Models..............................3
Development approaches............................................................................................................5
LO 3.................................................................................................................................................6
Professional Development plan with SMART target..................................................................6
LO 4.................................................................................................................................................8
CV for the job role of Hospitality manager................................................................................8
Interview process review the key strength and weaknesses........................................................8
Reflection in evaluating job interview process...........................................................................9
Assess own ability during interview process and critical analysis...........................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
It is very important for an individual to have Personal and professional development while
working in the organisation as it helps the employee to enhance its skills in order to reach the
desired position( Vetere and Stratton, 2016). Present study is based on Hilton hotel that is a
hospitality company founded in the year 1919 by Conrad Hilton. Report will include introduction
and overview of Hilton hotel and the respective skills and competency that organisations require.
Further report will include benefits and importance of development plan for enhancing career
prospects and learning theories and approaches for personal and professional development.
Report will critically evaluate own skills and abilities with Self-Evaluation Models. Different
development approaches will also be applied in the report. Professional Development plan with
SMART target will also be applied in the report and CV is also prepared for the job role of
Hospitality manager. Report will include an Interview process review with the key strength and
weaknesses and further a reflection will be included in order to evaluate job interview process.
Report will assess own ability during interview process and critical analysis.
LO 1
Introduction and Overview
Hilton Hotels and Resorts are a prominent brand in hotel industry and have their hotels in
various locations spread all across the world. They are extremely renowned for the quality of
services that they provide and therefore being employed in such a prestigious hotel is a dream for
every person. As a person intending to establish his career in Human Resource Management
field, where I am currently working as an HR manager, getting employed in this hotel as an HR
manager would be a major milestone. This is not a easier task and cannot be achieved easily due
to the increased amount of competition and the high skill set that the employer desires in an HR
manager for their company. Further, a person who is fresher to the hotel management is not
appointed directly as an HR manager and would need to complete a certain training period under
the current manager with minimum qualifying levels so that the qualifying person can be further
appointed as an HR manager after a considerable duration.
Skills and Competencies required by the organization
In order to get selected in the Hilton Hotel as an HR Manager, there are a certain set of
qualities that the candidate is required to possess which can be characterized into following
headings:-
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Excellent Communication Skills: Since the HR manager is required to deal with the personnel
working in the hotel and in some cases even the visitors of the hotel, a person aiming for the
manager must be extremely proficient in the communication skills and must have the ability to
address multiple queries with equal satisfaction levels (Bharwani and Jauhari, 2017).
Time management: This is another skill where the manager is expected to manage multiple
activities and roles that are being allotted to the variety of HR personnel working in the hotel and
take out time for every aspect like grievances, appointments, recruitment process, meetings etc.
so that all the roles can be fulfilled efficiently.
Maintaining Professional Standards: The person intending to be a manager must always be
impeccably dressed as per the dress code formulated and should possess the knowledge of how
one should dress for different occasions without compromising the integrity of the culture and
brand image of the Hotel(Murphy, 2016).
Work Ethics: This is another major skill set required by the Hilton Hotel where it is emphasized
that person should always identify the difference between the right and wrong and choose to do
what is right. A person with strong work ethics would be able to lead the personnel in correct
direction motivating them to do what is right and thus improving the work culture of the entire
hotel.
Benefits and Importance of development plan for enhancing career prospects
Formulating and following a personal and professional skill development plan is
extremely beneficial and must be used by individuals intending to develop their and widen their
career horizon. On-going professional development helps in developing oneself while being
employed in an organization preparing oneself for even more challenging and wider job roles
than the current one. Undergoing a professional development plan while being employed in a
company is beneficial for both employees and employers as it helps in overall development.
Employees get benefited by utilising advantages like getting motivated to improve their
performance which ultimately improves the incentives as well, increase in the employability
skills which increases the competency(Gould, 2017).
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