[PDF] Professional Identity and Practice | Assignment

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
LO 1& 2...........................................................................................................................................1
Overview of the organisation.......................................................................................................1
Skills and Competencies required in the chosen organisation that is expected by the employer 1
Benefits of ongoing Professional and Personal development and how it can enhance career....2
Critical evaluation of own abilities and skills using Self-evaluation tools to undertake audit of
skills.............................................................................................................................................3
Describing best development approaches to enhance my own professional and personal
development ................................................................................................................................7
LO 3.................................................................................................................................................8
Personal Development Plan.........................................................................................................8
LO 4...............................................................................................................................................11
Undertake the job interview.......................................................................................................11
Presenting the key strength and weaknesses in the interview process.......................................12
Presenting the challenges and recommendations during an interview......................................13
Critically analyse own abilities during the interview process...................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Professional identity means a type of social identification or a sense of feeling which
some people have related to a specific profession like medicine, law and they define themselves
according to the profession members. It includes various roles, values and responsibilities which
a person have in accordance with the profession. There are various topics which are covered in
this study like the skills which are required by a Hospitality manager for proper working in the
company and how personal development can enhance the career growth of the employee. This
study also includes various theories which are beneficial for personal and professional
development. The report also includes a development plan which is made to increase the skills
required in specific in work environment. It is very important for the manager to know the skills
which are needed in the organisation and the approaches which can be used to develop
personality.
MAIN BODY
LO 1& 2
Overview of the organisation
Hilton Hotels and resorts is an international chain of hotels under the brand name of Hilton.
This company was founded by Conrad Hilton in 1919. There are many properties of Hilton all
around the world. The Hilton hotel has around 1,70,000 employees all over the world. Hilton
hotel follows various rules and regulations while selecting any employee. There are various
benefits which the employees get from working in this hotel chain. It does all the work according
to the international standards.
Skills and Competencies required in the chosen organisation that is expected by the employer
There are various skills which are required by a hospitality manager for working
efficiently in the organisation. Some of the skills are:
Skills and competencies of Team leaders
1) Mentoring: The Team leader must be able to train their subordinates working under him.
He must be that much capable that he is able to check performance of his sub-ordinates,
motivates his employees to work with full capacity. The Team leader must be able to
check the skills of new employees and must shift them according to their skills and
qualities (Novakovich, Miah and Shaw 2017).
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2) Leadership: Team leader must do all the work in a manner that all the organisational
goals can be achieved with full employee satisfaction. A leader is a person who is
followed by every employee and manager must be able to lead the organisation. He
should create good working environment for employees so that they feel connected to the
company and they do not get bored from their work.
3) Problem-Solving: There are various problems which are faced by a manager while
working in a hospitality sector but the manager must be always calm and try to solve the
problem patiently. He should not show any signs of stress and he must be experienced
and should be able to solve all the problems.
4) Influence: Influence means that the manager is able to shape the behaviour of employee
and performance through feedback. An effective manager does not take out small
mistakes but focuses on the big prospects of the company. He leads the organisation by
example and is very good in time management. The manager of Hilton hotel is not good
in time management but he always leads people with example. This shows the experience
of the manager which can be used by the company (Lemieux, 2017).
Skills and competencies for HR executives
Communication : Communication skills is the important skills which must be have in
the HR executives. HR executives also requires to think as the team within the Hilton
organisation. Best communication helps to gain the confidence of an individual. HR manager
also designs and produces the policy handbooks and releases memos for the benefit.
Decision making skills : HR executive should always have the skills to take decisions
sometimes on the behalf of their seniors. For that, employee also need to think critical in terms of
thinking skills in high impact decision making in a number of areas. HR executives must have
the ability to build good networks with employees which also helps to gain trust of them.
Relationship building : This is a another skill or competency which requires among HR
employees to maintained the good relationship among other subordinates.
Benefits of ongoing Professional and Personal development and how it can enhance career
There are various benefits of development of professional and personal skills. It enhances the
career of a person in various ways. Some benefits are:
1) It can sharpen the knowledge: Professional and Personal development of a manager is
very important. He must learn new things so that he can use it in managing others. If the
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manager is feeling rusty or outdated, then he must do various studies so that he can
compete the managers of other company. Manager must develop skills using various
techniques. The knowledge of the manager should not be limited to the company,
individual employees or the role play like team leader and HR executives should have
knowledge of various other sectors. More knowledge means that will be more
experienced and the chances of getting a higher post job increases with increment. Hilton
tries to give new experience to managers by doing various activities which are beneficial
for the manager (Williams, Guglietti and Haney, 2018).
2) It develops skills and other opportunities can be taken: Professional development and
personal development helps the manager in learning various new skills and qualities. The
employee can do various courses and he can develop skills like leadership skills,
communication skills and many more. There are many opportunities which the manager
gets like attending various events and seminars and more and these should be attended by
the manager for enhancing various skills which are not taught by everyone. The manager
gets more experience from attending these seminars and events and this increase the
quality of skills.
3) Employees are satisfied: Professional and Personal development of employees make the
employee feel satisfied. Manager gets a new experience from his regular life. Everyone
need development and no manager can survive without development. If employees are
satisfied then they will work at their maximum for the benefit of the company
(Phadermrod, Crowder and Wills, 2019).
4) The manager by the help of personal development gets to know more about himself.
Manager gets to know his strength and weakness. The manager gets to know the purpose
of pursuing the work and many things. This will also help the manager in career
development. The manager will be able to use hi skills and abilities in completing a task.
5) Personal development brings clarity: Managers become more clear about the goals and
objectives and what they want to do in the future. This improves their productivity and
they get more close to the organisation (Gürel and Tat, 2017).
Critical evaluation of own abilities and skills using Self-evaluation tools to undertake audit of
skills
Personal skills audit
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Need to work on it. Not totally sure
TIME AND SELF MANAGEMENT
Ability to perform all the activities in the given time.
Ability to help other people in the time of difficulties.
Ability to remind important things like seminars, meetings and other important
dates.
Ability to arrive on time for meting, appointments etc.
Aware about the time management while performing tasks.
CRITICAL THINKING AND PROBLEM SOLVING
Ability to find solution by using different methods while considering all aspects.
Ability to provide the alternative ways to solve the problem.
Ability to work in a team.
Ability to find out the expected result from the task.
ORAL COMMUNICATION
Ability to provide own point of view during any group discussion and meetings.
Ability to raise queries during seminars, discussions etc.
Confident in explaining the new topics to the people.
Ability to give the presentation with the full confidence.
WRITTEN COMMUNICATION
Ability to write notes from the presentation and meetings.
Ability to avoid any plagiarism while taking the reference from other sources.

INFORMATION LITERACY: READING
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Ability to collect details from the sources like internet, etc.
Ability to understand the needs of the client while solving problems.
MOTIVATION
Ability to motivate other people like employees.
There are various tools which can be used to self-evaluate skills of a person. These tools are:
1) SWOT analysis: This is the most common tools which is used to self evaluate a person's
skills and his qualities. It starts as:
Strength
 Good in communication: My communication skills are very good. I am good in both
verbal as well as non-verbal communication. Communication skills are very important
for the manager because a manager needs to communicate with top management and
customers.
 Motivation: I am a good motivator and I know how to motivate employees to achieve
organisational goals. If a person is motivated properly then he can achieve the impossible
task also.
 Leadership: The manager must act as a leader. I am good in leading people and showing
them the correct way to do the work. I try to find the problems of the employees and take
various necessary steps to solve them.
Weakness
 Critical thinking: I am not good in critical thinking. I know all the basic ways to get out
of a situation. A manager must know different ways to complete a task.
 Time management: I am not good in managing time properly. The speed of doing task
need to be increased so that work can be completed fast.
 Presentation: This weakness is very less seen in manager as the manager is not good in
presenting any ideas in front of large crowd. I am not able to make others understand the
situation and so I am not able to present my point of view in front of others.
 Financial Management: I am not good in managing the accounting and books of finance.
This is a weakness of many managers as this work include qualification and problems.
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Opportunities
I must take the benefit from the skill of good communication. I can use his skills to communicate
with different people and reduce the chances of conflicts in the organisation. I try to lead sub-
ordinates so as to achieve the organisational goals before other departments achieve. Bonus can
be used to motivate them.
Threats
 Job uncertainty: There are many time situations when the manager is not able to take the
opportunities due to various situations. The manager must take the best opportunities
which is available to him so that he develops.
 Same level of competition: this is a threat to manager as he is not able to work properly in
a situation when there is same level of competition with other company. It creates a
situation of confusion and conflicts
Describing best development approaches to enhance my own professional and personal
development
There are various approaches that helps my own professional and personal development such as:
 Personal development plan: It is the process of creating an action plan that I based upon
the awareness, values and reflection within the context of career, education and self-
improvement. Through this approach, I can easily overcome my weaknesses by following
the plan and follow steps properly.
 Cognitive learning theory: This is a very broad theory which explain thinking and
differing mental processes and they are affected by internal and external factors so as to
produce learning in individuals. These are all natural processes and disturbance in these
can cause problems. Manager can use this theory to understand the internal and external
environment which prevails in the market. It will help the manager in taking various
decisions (Gibbs, 2015). Cognitive theory helps to develop different platform to engage
company profitability growth. This theory support individual personal as well as
professional development growth within the organisation. Cognitive theory can be
helpful to initiate professional development growth.
 Behaviourism learning theory: this theory is based on objectives and it is not more than
the fact the behaviour of human being change with change in environmental conditions.
This theory is simple as it defines several universal laws. The positive and negative
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techniques are effective in treating people with autism and anxiety disorders. Different
people change their behaviour with change in working conditions because they think they
are more suitable for those working conditions (Blockeel and et.al., 2016). behaviourism
learning theory helps to develop professional development within the organisation which
also keeps sustained the matter of fact which also helpful to matter the fact and makes
the things more clearly makes the best outcomes for the study.
LO 3
Personal Development Plan
By critically evaluating own skills, I analysed that I possess strong communication and
motivational skills that help me to deal with some critical problem. On the other side, I also
realized that I lack time management skills, critical thinking abilities and presentation skills
which sometimes creates obstacles in the success path. That is why, to overcome this
weaknesses, I used personal development plan which is the process that helps to establishing the
aim and objectives in short and long term in an individual's career. This personal development
will help me to achieve following objective which is enhancing my overall personality and to
enhance my knowledge which is necessary to be an HR executive. Therefore, it describe the
steps that help a person to overcome the weakness.
Skills that
needs to be
developed
Achievable
targets
Goals
personal or
professional
development
using
SMART
objectives
Strategies Evaluating
the
effectiveness
of the plan
Outcomes
Time
management
skills
To develop
practical
knowledge
Long term
goal (1 year)
I will continue
my education
and enroll
myself in
various
The increase
in my
knowledge
will help me to
evaluate
By enrolling in
various
workshop my
knowledge has
been
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courses and
workshop in
order to
enhance my
skills and
knowledge
which is
required for an
HR.
effectiveness
and this can be
achieved in
within 1 year.
enhanced.
Presentation
skill
To improve
presentation
skills
Short term
goal (3 month)
I will take
skill based
training in
order to
improve my
skills and to
learn new
information.
In order to
improve the
presentation
skill, I start
attending
classes and
also present
my views in
small meeting.
Even I also
attend other
presentation as
well that helps
me to
Though
regular
training I can
easily analyse
the
effectiveness
of presentation
skill. Further, I
also start
adjusting in
the
surrounding so
that I keep
raising my
presentation
skills.
I now have
become more
confident
while
presenting my
presentation
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determine my
loopholes.
Critical
thinking
ability
To solve
complex
problems
Long term
goal (1 year)
I start reading
books and
biography of
different
leaders in
order to
improve
critical
thinking
ability which
is necessary to
become a HR
executive
(Altinay,
Paraskevas
and Jang,
2015). Further,
I start solving
complex
problem that
helps me to
take better
decision.
In order to
identify the
effectiveness, I
start taking
feedback from
my peers and
seniors and
realized that I
enhance my
critical
thinking
abilities.
By reading
various books
I have
somewhat now
able to make
quick decision
Financial
Management
Medium term
goal (6 month)
To improve
the financial
management, I
start attending
training and
To check the
effectiveness
of financial
management, I
start involving
The training
has helped me
in enhancing
my knowledge
and making
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with the help
of class
materials, I
start making
budget of the
firm to
improve my
financial
management
skills.
in accounting
and also check
the cash flows
so that I can
improve my
weakness
within 6
months.
my concepts
clear in
finance.
LO 4
Undertake the job interview
In the job interview there are list of some question which are asked, which are as mention
below:
Question 1: Why do you want to work with us?
Answer: The main reason which attracted me to your organization was my interest and passion
in hospitality sector. I am having interest in this industry as it includes communication with
different types of people who comes at our place as guests, I love to explore and communicate
new people and love to solve their issues and communicate with them. Another reason for
working in this sector is growth and development in this industry. In a recent period, there is a
huge growth in hospitality industry which attracted me to do this job.
Question 2: What type of people do you work with best?
Answer: I want to work with a cooperative workforce which can help and support me to achieve
the targets of the organization. I would like to work with those people who are effective and
accept changes in effective manner which helps in achieving organizational objectives in a more
effective manner.
Question 3: How can you make our business more profitable?
Answer: I can take several steps for working more effectively by making necessary changes
which are required in order to increase productivity of the organization. I will take necessary
steps in improving marketing of the products and services of the organization so that more
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number of customers are being attracted. Another way through which I can attract customer is
creating trust and loyalty in the customers for the organization.
Question 4: How would you encourage trust and loyalty in your guests?
Answer: I am having several skills regarding customer service which can help me in
encouraging customers to become loyal for the organization. Further, I will talk to customers
directly and take recommendations from them that what all changes can be made for improving
the quality of services provided by the organization.
Question 5: How will you evaluate employee performance?
Answer: I will understand and apply several models which are being used to monitor
performance of employees. The best way to monitor performance of employee is feedbacks from
the customers. I will take feedbacks directly from the customers which would help me in
analysing the performance of employees.
Question 6: How can you resolve an encounter with a difficult customer?
Answer: I will understand the issue of customers which would help me in determining the
problems which are faced by them and will take corrective actions for providing customer their
full satisfaction.
Question 7: What will you do if there is double booking of the same room?
Answer: I will firstly apologise for the mistake which was done by the booking's department,
then will try to convince the consumer to take substitute room and will offer some sort of
discount to them for the mistake which was being done by the booking team.
Question 8: Why should we hire you?
Answer: I am having effective communication skills which would help me to communicate with
customers in effective manner. Another reason for which I can be hired is my problem solving
skill, which could help me to solve the problems which can be taken place in the organization. I
am also good in allocation of resources which can help your organization in utilizing resources in
a more significant manner which can reduce the cost of products and increase profitability of the
organization.
Presenting the key strength and weaknesses in the interview process
I was going for hospitality manager interview then I was very excited to give interview.
My strength in the interview is different languages I had learned and known about which had
given me the best experience and interviewer was also impressed by me. For example: I went for
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interview the employer tells me to come and seat after that started main interview process by
asking questions which are related by my qualification and job description.
Other hand, weaknesses during interview I feel nervous and demotivated because I was
afraid and nervous to face the interviewer as lot of thought arises during waiting time which
demotivate me. (Kim, Im and Hwang, 2015). It was my biggest weakness which has faced by me
in interview process.
Presenting the challenges and recommendations during an interview
Other challenge is to getting the bare minimum in terms of feedback. An employee need
to be confident during the interview (Kirillov and et.al., 2015).
The current trends of hospitality industry have created challenge for me in negative
manner. An employee should be fully prepared to face an interview. A person should try to
present its communication skill during an interview process. In order to crack an interview a
person should gain knowledge regarding current trends by using google and person should gain
knowledge of the company in which they are trying for interview.
Critically analyse own abilities during the interview process
Administrative skills is my greatest ability. With the help of this skill, I will be able to
solve all the problem related with human resource management, team management and budget
formation. This has influence me in positive manner. But others has created problems like when
a new member is joining the group, I had face problems because in this, I have to started with
him or her from starting. Communication skill is my greatest ability that help me in effective and
positive manner. This has provided a great opportunity to me in understanding all the questions
that are asked by me and also in replying answers. Most of the time it has created problems by
creating misunderstanding between interviewer and interviewee. In the absence of the best
communication skills then it affected me in negative manner because by misunderstanding
created and work done which is wrong.
CONCLUSION
From the above report, it has been concluded about the benefits of ongoing professional
development for the different types of stakeholders which considers Coaching, Leadership,
problem solving nature. This file has been summarised the skills and competences of employee
which are required in organisation. Further the file will assess the abilities, skills, and
competences and theories and approaches used for development which are Cognitive learning
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theory and Behaviourism learning theory. Lastly, the report has been provide the brief discussion
on the self evaluation tool which are SWOT analysis of the firm.
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REFERENCES
Books and journals
Altinay, L., Paraskevas, A. and Jang, S. S., 2015. Planning research in hospitality and tourism.
Routledge.
Blockeel, C. and et.al., 2016. A fresh look at the freeze-all protocol: a SWOT analysis. Human
reproduction. 31(3). pp.491-497.
Gibbs, P. ed., 2015. Transdisciplinary professional learning and practice. Springer.
Gürel, E. and Tat, M., 2017. SWOT analysis: A theoretical review. Journal of International
Social Research. 10(51).
Kim, S. S., Im, J. and Hwang, J., 2015. The effects of mentoring on role stress, job attitude, and
turnover intention in the hotel industry. International Journal of Hospitality Management.
48. pp.68-82.
Kirillov, A.V. and et.al., 2015. Theory and practice of time-management in education. Asian
Social Science. 11(19). p.193.
Lemieux, V. L., 2017. Blockchain recordkeeping: a SWOT analysis. Information Management.
51(6). pp.20-27.
Novakovich, J., Miah, S. and Shaw, S., 2017. Designing curriculum to shape professional social
media skills and identity in virtual communities of practice. Computers & Education.
104. pp.65-90.
Phadermrod, B., Crowder, R. M. and Wills, G. B., 2019. Importance-performance analysis
based SWOT analysis. International Journal of Information Management. 44. pp.194-
203.
Williams, A., Guglietti, M. V. and Haney, S., 2018. Journalism students’ professional identity in
the making: Implications for education and practice. Journalism. 19(6). pp.820-836.
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