Professional Practice and Development: Assignment

PROFESSIONAL PRACTISE
AND DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1: Define professionalism and dual professional in education and training........................3
Covered in PPT.......................................................................................................................3
1.2: Influence of professional values......................................................................................3
Covered in PPT.......................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Social, political and economic factors influence education policy..................................3
2.2: Impact of current educational policies............................................................................4
TASK 3............................................................................................................................................5
3.1: Roles of stakeholders and external bodies in training and education..............................5
3.2: Accountability to stakeholders and external bodies impact the organisation.................6
3.3: Importance of working in partnership with employers and other stakeholders in
education and training............................................................................................................6
3.4: Impact of being accountable to stakeholders and external bodies as per curriculum design
................................................................................................................................................7
TASK 4............................................................................................................................................8
4.1: Key aspects of policies, guidelines and codes of practise ..............................................8
4.2: Analysing the impacts of organisational requirements and expectations on curriculum
practise....................................................................................................................................8
TASK 5............................................................................................................................................8
5.1: Analyse the quality improvements and quality assurance arrangements........................8
5.2: Function of self evaluation and assessment and the quality cycle .................................9
5.3: Learning programme Taking account of the quality maintainance.................................9
5.4: Identification of areas for improvement in the learning programme............................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Education and training is an significant for every individual person who is operating in
the company for the enhancement of their skills and knowledge. In this process the company
hires and the professional trainers who have appropriate skills and knowledge. To achieve this
purpose the company hires professional who have specialisation in the particular department.
This is considered as an long term process which enhances the capabilities knowledge and skills
of the employees as per the requirements of the market( Rushton, Lotter, and Singer, 2011). The
below project is done on Metro company which deals in retail sector. The products which are
offered by them includes supermarket, superstores , hyper markets and convenience shops. This
is large scale enterprise where the training and development is required to be undertaken for the
existing employees and for the new candidates. The entire program is performed on human
resource department of the company which makes an analysis that which employee in the
organisation needs training.

TASK 1
1.1: Define professionalism and dual professional in education and training

1.2: Influence of professional values
Teachers should be very careful in the performing what he or she is doing as it will
impact the students and also to make sure of fulfilling the commitments that he is making to the
students. Because once a student observes that teacher is not fulfilling and sticking to its words
then students will also start to do the same. Because some students are dull and weak and they
are not able to keep up with the pace, so it is the responsibility of the teachers to keep them with
the other students by giving more attention to them. Teachers should not put emphasis on
teaching but they should also give attention to self learning and development on a continuous
basis also. Also the teachers should also have a mindset of learning from their students also.

Teachers possess diverse professional standards on the basis of interactions with
colleagues, parents, community members, colleagues, students, staff and administrators. The
primary step for becoming a professional is to get a degree in the related field and meeting the
state licensing standards (Avalos, 2011). Although the actions related to the professionals may
differ, there are few standards that are common among all the professionals.
Knowledge: teachers must possess a proper understanding of the of the curriculum they
are teaching to the students and must have the skills to transfer the knowledge to the students in
an appropriate way. For example an elementary maths teacher should possess knowledge
regarding the problems related to the study matter and must have skills to solve the problems and
ability to show to the students how to solve them by using the examples relating to their lives,
such as counting change at a general store.
Teachers should have a proper understanding regarding the various cultural differences
among the students and how various life experiences can affect the learning ability of the

students like variations in quality, language and change and teachers should possess skills to
modify their instructions according to the requirements and need of the students.
Strong skills of communication: a teacher which is professionally working must possess
strong communication skills as it is the most significant skill that the teachers should possess in
order to transfer their knowledge to the students. This skills include being capable to use both the
non verbal and verbal cues along with written communication skills for encouraging interactions
with students.
Ability to plan: Teachers must have the ability to properly plan their teaching by taking
into consideration both the long term and short term goals with the understanding of the
curriculum, needs of student and learning style. They are also needed to have the required
resources before they are before it is applicable in the classes.
Ability to collaborate: Professional teachers must have an understanding that learning is
not limited to classrooms. Teachers must build an healthy relationships with the with the care
takers and parents in order to help students.

TASK 2
2.1 Social, political and economic factors influence education policy
Education policy involves principles and laws which controls education system in a
country. This policy is governed by government which focuses on overall welfare of the society.
Every nation has its own rules and legislations regarding education system, education is provided
in various institutions such as schools and colleges in form of knowledge and skills. This policy
is effected through various ways, some of them as political, social and economical are described
below:
Political factors – Education is a social issue which is used as a tool promotional tool by
political parties in order to gain popularity through contributing in educational institutions but
due to high corruption involved in global politics, institutions does not really get benefited by
those contributions. United Kingdom developed various programs authorised by government in
order to welfare of students and learners.
Political parties has intense competition due to which education system gets benefited
sometimes by the contribution in order to gain public attention.

Social factors – Social factors are the perceptions and mind set of the society regarding
importance of society. Countries like United Kingdom gave major significance to learning,
whereas few African and Asian countries gives low importance to education. Education policies
are developed for society and are interrelated with cultural factors.
Economical factors – Economical factors are the current trends of education. In current
scenario, learning system is leaning towards digital tools like screen classes, digital papers, smart
learning etc. Institutions engaged in education should have a proper knowledge of various
exchange rates, inflation rates and growth.
Rural areas of various countries are experiencing extreme changes due to technology
advancements and governmental support. High interest in education system of country's
economy results to be beneficial as contribution level is significantly high. Changes in education
system needs intensive research and effective decision making process. Economic factors are the
sum of educational organisations, parents and learners and their thought process affects
education policy.
2.2: Impact of current educational policies
The policies of education are most effective and impactful procedure that is utilised to
maximise skills and quality of an individual. In an entity these factors are very useful for the for
building professionalism in employees. By this they can efficiently maximise the company's
growth and earnings. For developing a specific area, instructors and tutors need to undertake
various techniques for getting maximum advantages of business efficiently and simply. The main
purpose behind this process is to one particular area of development for an individual so that the
business can gain maximum benefit from that employee. As per this factor it is required that
trainer implement ideas that are innovative and approachable that will lead to fast and efficient
learning. In this procedure, modern technology and innovative techniques play an significant role
in the maximisation of effectiveness and methods of education for educational learners. The
main purpose behind undertaking this procedure is the betterment of a specific area for an
individual employee for achieving competitive advantages from them.

TASK 3
3.1: Roles of stakeholders and external bodies in training and education
Stakeholders are considered as people who are related with Metro and some of the
stakeholders are discussed as under:
Shareholders: The shareholders are those person who have purchased the equity shares
of the company or have at least a sharing of one share in the company's stock. The shareholders
are the owners of the company(Bercovitch, 2011). These play significant role and importance in
Metro. These people invest their money and time in the operations of the organisation so that
they can achieve profitability and growth through the company.
Employees: These are the second most significant stakeholders of the organisation as
they work for the organisation. These are the employees of the Metro. For these stakeholders the
companies provides various means that are necessary for the securing the various necessities of
life. The employees expect that Metro provide security of employment, good possibilities of
being promoted and proper rewards.
Customer: These are considered as the one of the crucial stakeholders as they are the
ones who increase the sales of the company by purchasing the goods and services of the
company. It is the responsibility of the company to produce high quality products and provide
them to customers at a reasonable price.
Suppliers: These are the people who provide the company with the raw material and
other goods that are necessary for the production process. These suppliers are also known as the
vendors. The suppliers of Metro requires that they receive constant orders and timely payments
from the company. The most important thing that they require is that the company to which they
are providing raw material possess a good credibility and that they can receive their payments as
quickly as possible.
Government: The government consists of several bodies that governs the activities of
business. These are the bodies which are engaged in the formulation of standards and
maintaining policies for public and the exercising of political and other powers by customer
institutions and laws that are applicable in the state.

3.2: Accountability to stakeholders and external bodies impact the organisation
There are various stakeholders and external bodies that impact the operations of the
enterprise in both positive and negative way. Some of these are mentioned below:
 Government: The government and other regulatory bodies are responsible for designing
several rules and regulations and enterprises that are related to training and education. For
instance, the trainings for customer relationship management require a minimum of 120
days but as per the regulations of the government they are only given 90 days. But
according to this time duration the entire course cannot be completed of CRM and thus
proper educations will not be provided(Danielson, 2011). Thus , it will give an negative
impact on the workings of Metro in the education and training.
 Customer: Company generally provides training because the company requires that they
satisfy the needs and wants of customer. The training and education programs are created
according to the demands of the customers in the market. But when the current trends in
the market changes the training and education programs are modified by them
accordingly. Lets say , current the customers in markets require products that have low
carbohydrate and sugar in them, then the training and education will be provided
accordingly to the employees. Then after some time suddenly there is a requirement that
products should be without sugar and should include salts then they are required to
provide training for performing such type of modifications and then the earlier provided
training will be a waste. Thus , it will give negative impact on the company.
3.3: Importance of working in partnership with employers and other stakeholders in education
and training
Metro can gain many benefits when employers and other stakeholders work with each
other for training and education session. Some of these are discussed as under:
 Financial assistance: The investors are the stakeholders of the company when they are
involved in the training and education period, the most important benefit that can be
derived from the organisation is financial assistance. For this purpose the company
requires the funds which are provided by the investors of company. Also, there
involvement provides such training which assists the companies in providing more
investment in company.

 Identification of current needs and wants: The identification of current needs and
wants are Only possible when the customers are involved in the session of education and
training( Darling-Hammond, and McLaughlin, 2011). This is because the buyers of the
goods are the person who change the tastes and preferences as per the trends in the
market but when the company involves them in the framework, appropriate training is
provided to the employees according to the requirements.
 By following rules and regulations: In the corporate sectors, the government
involvement is there as they provide the guidelines and rules & regulations that are to be
adopted in the training session. These programs should be followed by all the norms that
are applicable. For instance, some programs is needed to be completed in 30 days
according to the policies given by government, then it should be completed in that
particular time period.
3.4: Impact of being accountable to stakeholders and external bodies as per curriculum design
For the proper execution of training and education it is necessary that there is a
curriculum design, delivery and assessment. For this purpose the external bodies and
shareholders are accountable which gives the impact. If the company finds any financial issue in
any particular program then the investors of the company will be liable for this because they
have provided investment for the working of organisation like Metro. There are various external
bodies in which one of them is customer which provides the knowledge regarding the current
trends of the market, preferences and needs of customers ,so that the curriculum will be
formulated in accordance with that.
Also, apart from this when the company required and observes that there is need for
training and education problem in the company, the stakeholders will ensure and provide their
full efforts that no mistakes are occurred, there should be proper timings, and efforts for
minimising costs should be considered by both trainers and trainees and this will only be
possible when the both external bodies and stakeholders are involved.
TASK 4
4.1: Key aspects of policies, guidelines and codes of practise
Guidelines of training and education: The top level authority provides guidelines for
training that is to be taken into consideration by the trainers who are providing training. There is

a need of identification of every area of development according to the employee and then the
training programs are to be formulated as per the needs of employees.
Policies related to training: The policies provides the equivalent opportunities should be
given to all the employees of the company such that they can share their issues and difficulties.
The company should focus on providing training and education in every three months so that the
knowledge and skills of employees can be enhanced on a regular basis.
4.2: Analysing the impacts of organisational requirements and expectations on curriculum
practise
According to the requirements and effects of the company , it affects the curriculum of
training programs that can be optimistic and negative both. Lets say for instance if any software
development requires an training for a period of 50 days but there is an expectation that
enterprise will be able to complete it in 20 days. Then it will provide a negative impact and will
disturb the functioning of the entire organisation as in 20 days the whole software programs can
not be teach properly( du Plessis, and Van Niekerk, 2014).
In major cases, the expectations of the enterprise is high in shorter time period which will
be completed by the company but not in a proper and efficient way. The above specified
example is of negative situation, but there are also positive ways. For example the allotted time is
50 days but the the training will get completed in 25 days.
TASK 5
5.1: Analyse the quality improvements and quality assurance arrangements
The improvements in quality matter a lot because when the companies hires the trainers ,
this means that they want quality in their operations and other activities. The companies Like
Metro takes various measures, some of them are discussed as under:
 employees that work in the organisation are from different countries and have distinct
languages. Therefore, it is the responsibility of the training person to formulate the
program in such a manner that is suitable for every employee no matter what his
background is.
 Optimum utilisation of resources as for maintaining the quality and efficiency of products
and for providing the training and education related to the particular field. If the company
does not have proper resources then the quality of the products can not be improved.

 Proper training and developments skills are provided to the employees on timely manner
so that their skills are enhanced and quality assurance is provided to customers.
5.2: Function of self evaluation and assessment and the quality cycle
Self assessment: This is the process by which the internal management of the company
can evaluate the performance of the employees at each and every step of the functioning. This is
significant as the managers can analyse which areas are causing problem and improvements can
be done in that particular area( Paterson, and Chapman, 2013).
Self Evaluation: Under this method the own performance is evaluated so that progress
can be made, proper learning and development for the identification of which area is improved
and which area still needs improvements. In this comparison is constructed between the past
situation and the current status. Such that the issues can be identified and improvements can be
take place easily.
These both are very critical and must be performed by every individual staff members so
that quality can be controlled and maintained by everyone working in the organisation. The
model of quality assurance is implemented in the organisation to prevent the mistakes and
detecting the defects in the products. The three steps that will assist the Metro plc in maintainig
quality are:
Step 1: Risk analysis
Step 2: Activity planner
step 3: Implementing activity.
5.3: Learning programme Taking account of the quality maintainance
As per the Metro, there is a need of improvement in the certain areas so that the products
that are provided to customers are of better quality and better satisfaction is provided to
customers while increasing the revenues of the firm and also the profit maximisation. Some of
the areas of which needs improvement are given below:
 Production department: In this department of the company there is a need to focus
more on the quality management because if the customers are not happy with the quality
of products then they will shift to another products and hence will decrease the revenues
of the company. Because no customer will like to purchase low quality products with
their hard earned money(Reeves, 2012).

 Customer relationship department: In the retailing sectors, the employees direct meet
the customers and get into interaction with them, thus CRD department requires
improvement in it. Such that more satisfaction and better services are provided to
customers who are visiting the store of Metro, because here direct meeting with the
customers takes place.
Thus, it can be said that above two departments of the company needs improvement so that they
can increase the revenue and profit of the company by satisfying its customers.
5.4: Identification of areas for improvement in the learning programme
After evaluating the report it can be seen that above company needs improvement in the
customer relationship department and it is one of the most significant department as it will
increase the sales of the company and in turn will increase the profit of the company. The
company should also make sure that human resource which is being held for the handling the
complaints of the clients have appropriate knowledge are equipped with the necessary details
that are required for solving the queries of the company. After that company should focus on the
improving the quality of production department so that the manufactured products are of high
quality and involve low cost in manufacturing.
CONCLUSION
As per the above report, it has been concluded that for the purpose of education and
training in the company there is requirements that the trainers possess professional skills, which
is very significant for the purpose of enhancing the quality of work of employees, so that they
can satisfy the needs and wants of consumers. This project report has been performed on Metro
company which operates in the retail sector where the training is required in the manufacturing
and customer relation department. Also the company tells about the role of various stakeholders
and external bodies of organisation because they play a significant role in the company.

REFERENCES
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