Project Management in Business

Project Management in Business
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Table of Contents
INTRODUCTION................................................................................................................................5
ACTIVITY 1........................................................................................................................................5
1.1 Business objectives and identification of the project that will be required to carry out the
relocation.........................................................................................................................................5
1.2 Developing sub-division of project and estimation of resources including cost and time........6
ACTIVITY 2........................................................................................................................................7
1.3 Evaluation of suitable methodology for chosen project............................................................7
1.4 Assessment of feasibility of CRM project.................................................................................7
2.1 Structure for the management and administration of the project...............................................7
2.2 Roles and responsibilities of staff who will manage CRM project...........................................8
3.2 Job description and person specification for a Project Manager...............................................9
ACTIVITY 3......................................................................................................................................10
2.3 Project plan..............................................................................................................................10
ACTIVITY 4......................................................................................................................................10
3.1 Assessment of alternative project team structure.....................................................................10
3.3 Designing of process for quality management of the project..................................................11
3.4 Managing project change proposals........................................................................................12
ACTIVITY 5......................................................................................................................................13
4.1 Issues and risks that may impede a project..............................................................................13
4.2 Issues and risks likely to be encountered in the final stage of CRM project...........................14
4.3 Designing of monitoring and appraising the status of a project..............................................15
5.1 Detecting and managing issues arising in the course of projects............................................15
ACTIVITY 6......................................................................................................................................16
5.2 Assessment of the tasks needed to be completed in the final stages of a project....................16
CONCLUSION..................................................................................................................................16
References..........................................................................................................................................17
APPENDIX........................................................................................................................................19
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Illustration Index
Illustration 1: Sub-division of CRM project ........................................................................................7
Illustration 2: Structure for the management and administration of CRM project...............................8
Illustration 3: Gantt Chart of CRM project........................................................................................10
Illustration 4: Network Digram of CRM project................................................................................10
Illustration 5: Alternative project team structure of CRM project......................................................11
Illustration 6: Process for quality management..................................................................................12
Illustration 7: Change Control Process...............................................................................................13
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Index of Tables
Table 1: Issues and risks that may impede a project...........................................................................13
Table 2: Detecting and managing issues arising in CRM project.......................................................15
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