Project Management: QA Higher Education (QAHE) Case Study
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The paper reflects the different stages and process involved for organizing the event and identifying the risk associated with the project development.
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Running head: PROJECT MANAGEMENT Project Management: QA Higher Education (QAHE) Case Study Name of the Student Name of the University Author’s Note
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1 PROJECT MANAGEMENT Executive Summary The paper reflects the different stages and process involved for organizing the event and identifying the risk associated with the project development. The paper consists of a project initiation document containing the main objectives estimation of the timeline and budget for the project. A stakeholder analysis is performed for identifying the stakeholders involved for organizing the event and their roles and responsibility. A work breakdown structure is created enlisting the milestone and the sub tasks for management of the activity. A report is prepared for the project sponsor about the importance of strong leadership and the methodology that can be adopted for organizing the event.
3 PROJECT MANAGEMENT Introduction The report is prepared for arranging a major launch event for the completion of refurbishment of the teaching rooms and computing labs of QA Higher Education (QAHE) in three locations such as London, Birmingham and Manchester. The main aim of the report is to create a project initiation document for the estimation of the budget and schedule needed for the completion of the project. A simplified stakeholder analysis is performed for identification of their interest in the project and identifying the process involved for the management of their need. The risk associated with organizing the event is analysed and a risk register is created listing the likelihood and impact such that the risks can be reduced. The report also documents the work breakdown structure listing the summary task and their lifespan for the project. Task 1a – Project Initiation Document Objectives The main objectives for organizing the events are given below: To ensure that an excellent learning environment and access to the latest technology for supporting teaching and studies are demonstrated in the event To identify the resource needed for organizing the event To ensure that a project schedule is created enlisting all the activity needed for organizing the event To identify the budget allocated for the project and complete it within the estimated budget To arrange food drinks and invitations for local and national dignitaries for the management of the project
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4 PROJECT MANAGEMENT To arrange meetings with the project sponsors and other stakeholders for discussing the project plan. Estimated budget The allocated budget for the project is£50,000, however the estimation is kept lower than and some extra cash are reserved for handling the different types of risk associated with organization the event, i.e.£33,800.00 Breakdown of spent budget The following is the break down given for the budget spent in organizing the event. Task NameDuratio n StartFinis h Predecessor s Resource NamesCost Organizing event for QA Higher Education for demonstratin gexcellent learning environment 36 daysMo n 01- 04- 19 Mon 20- 05-19 £33,800.0 0 Planning phasefor organizing event 20 daysMo n 01- 04- Fri 26- 04-19 £6,744.00
8 PROJECT MANAGEMENT execution phase 05- 19 05-19 Closure phase 4.5 daysTue 14- 05- 19 Mon 20- 05-19 £2,580.00 Review of all the activity 2.5 daysTue 14- 05- 19 Thu 16- 05-19 15Food Manager£900.00 Stakeholde r sign off 1.5 daysTue 14- 05- 19 Wed 15- 05-19 16Project Manager£720.00 Documenta tion 2 daysFri 17- 05- 19 Mon 20- 05-19 18Project Manager£960.00 Milestone 3: Completion of final phase 0 daysWe d 15- 05- 19 Wed 15- 05-19 19£0.00
9 PROJECT MANAGEMENT Start Date The start date of the project is 01 April 2019 Finish Date The finish date of the project is 15 May 2019 Project Sponsor The project sponsor identified for organizing the event is the Managing Director and he represents the director operation. Project Manager The project manager is responsible for management of the different activity listed in the schedule and monitor the progress of the project for completing the project within the calculated cost and timeline. Main Objectives The main objective for organizing the event is to publicise the students and staffs of QA Higher Education have excellent learning environment and have the access to latest technology that helps in supporting the teaching and studying environment and celebrate the success. Overall suggested approach For organizing the event a formal meeting is needed to be arranged with the sponsor and other stakeholders for identification of the project budget. A project schedule is needed to be created by listing the activity and identification of the resources needed for the completion of the project.
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10 PROJECT MANAGEMENT Major risk for the sponsor There are certain risk associated with the project sponsor for organizing the event that is if certain activity cannot be completed within the estimated time duration then it causes incurring of extra cost in the project. The unavailability of the team member responsible for the completion of the activity also causes missing of deadline and results in project failure. Task 1b – Simplified Stakeholder Analysis Name of stakeholderWhytheyareinterestedinProject, whether they are for or against you and what you are going to do to manage them throughout the project Project Manager Responsible for scheduling the activity and monitoringitforcompletingtheproject within the estimate budget and cost Event Manager Selects the venue for organizes the event, arrangesseatingarrangement,sends invitationtothelocalandnational dignitaries Business Consultant Analyses the scope and opportunity of the launch event along with the problems for successfully organizing the event. Food Manager Arranges foods and drinks for the staffs and studentsattendingtheceremonyfor celebrating the success with them DecoratorProvideschairsandotherdecorative materialsuchascurtainandflower
11 PROJECT MANAGEMENT decoration for decorating the stage and the university building. Project Sponsor Allocates budget for organizing the event andcelebratesthesuccessofthe refurbishment Task 2 – Simplified Risk Register Risk name and descriptionLikelihoodandimpact,commentson what you might do to reduce either or both Missing of project scheduleLikelihood - likely Impact – high Mitigation – The progress of the project is needed to be tracked regularly for avoiding such circumstances. Lack of project BudgetLikelihood – Not likely Impact – Low Mitigation – The insufficient budget can result in compromising the quality of the project. Lack of experience of event ManagerLikelihood – Most Likely Impact – medium Mitigation–themanagershouldhave previous experience and attend seminar and
12 PROJECT MANAGEMENT trainingsessionforimprovingthe managerial skills Shortage of resourcesLikelihood - likely Impact – medium Mitigation – The allocation of resources is neededtobemanagedandunnecessary allocation is controlled. Improper ManagementLikelihood – Most Likely Impact – high Mitigation – Appropriate strategy is needed tobeappliedandthecommunication between the stakeholders is needed to be improved. Improper schedule managementLikelihood - likely Impact – Medium Mitigation – The project is needed to be completed within the scheduled time and all the resources are needed to be available. Improper seating managementLikelihood - likely Impact – Medium Mitigation–Hiringvolunteersfor barricadesforsegmentingtheseats according to the categories. Cash flow managementLikelihood - likely Impact – high
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13 PROJECT MANAGEMENT Mitigation–Acontrolisneededtobe enforcedontheexpenditureforreduce unnecessary expense in the project. Improper event handlingLikelihood - likely Impact – high Mitigation–Appropriatemanagement strategiesareneededtobeappliedfor handling the events and eliminating the risk. Missing of project scopeLikelihood – Most likely Impact - High The scope is needed to be followed for progressing with the project development for the completion of the project according to the schedule.
14 PROJECT MANAGEMENT Task 3 – WBS initial ideas 0 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2 2.1 2.2 2.3 2.4 2.5 2.6 34 4.1 4.2 4.3 4.4 Organizing event for QA Higher Education for demonstrating excellent learning environment £33,800.00320 hours Planning phase for organizing event £6,744.00160 hours Selection of venue £1,080.0024 hours Project approval from the stakeholders £1,200.0020 hours Identification guest and audience £1,304.0020 hours Invitations to local/national dignitaries £2,160.0048 hours Preparing a list of audience £1,000.0020 hours Distribution of invitation card to the dignitaries £0.0028 hours Milestone 1:Completion of planning phase £0.000 hours Project execution phase £24,476.00112 hours Signing of agreement with the stakeholders £21,036.0036 hours Arranging seat arrangement £720.0016 hours Development of agrrement for arranging formal ceremony £480.0012 hours Identification of opportunity with staffs and students for demonstrating the refurbished building £800.0016 hours Serving food and drinks to the staffs and students for celebration £1,080.0024 hours Discussing the importance of teaching rooms and excellent learning environment £360.008 hours Milestone 2: Completion of execution phase £0.000 hours Closure phase £2,580.0048 hours Review of all the activity £900.0020 hours Stakeholder sign off £720.0012 hours Documentation £960.0016 hours Milestone 3: Completion of final phase £0.000 hours Task 4 – Report to project sponsor Task 4a – Importance of Strong Leadership For the management of the event it is essential to improve the skills and knowledge of the project and they have good communication with the stakeholders associated with the
15 PROJECT MANAGEMENT development of the project. The project manager should have a clear vision and well understand the current scenario such that they can take effective decision for proceeding with the next level of the project. The leadership style of the project manger should be flexible for adopting the change management such that new innovation style can be implemented for completion of the activity with quality. Different issues can be identified if the project manager lacks in leadership quality because it cannot influence team members for the completion of the project within the proposed schedule. If the team member faces difficulty for proceeding with the event organization they are needed to be managed by the project manager and the lack of leadership skills can effect the progress of the project. The steps needed to be performed for the completion of the project is needed to be conveyed to the team members and thus the project manager should have a good communication skill such that the requirements are clearly statedandtherearenomiscommunicationforachievementofprojectsuccess.For successfully development of the project the qualities of leadership is needed to be utilized such that no errors are generated during the progress of the project. Task 4b – Methodologies Different project management methodologies are need to be used and its strength and weakness are analysed for its implementation in organizing the event. The following table is created for the demonstration of the methodologies: Agile Methodology – Strength A continuous delivery can be maintained and the changes in the project needs can be managed from any of the stages for its adoption in the current project. The model is highly flexible and the customer satisfaction is higher as the project is closely related with the
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16 PROJECT MANAGEMENT customer. The pieces are delivered constantly and the changes can be made depending on the customer feedback. It provides a continuous quality assurance and thus provide a quality project. Weakness The project management team can face problem in coordinating the workflow and needs constant communication with the customer and thus the customer may feel dissatisfied. At the early stages of development of the event certain difficulties are faced because the resources, teams and communication for overall vision is needed to be identified. It also lacks long term planning and the activities are needed to be assembled for its adoption in the project development lifecycle. Prince 2 Methodology – Strength It provides a guideline for planning the activities involved for the development of the project and helps the project manager to track the activity and performance of the team members involved in the development process. It is used for mitigation of the challenges and risk associated with the project development. The activities are broken into smaller activity for increasing the efficiency of management of goals and objectives of the project. Weakness Document logs are needed to be maintained and thus it increases the effort of the project manager. The project changes implementation is difficult to be implemented since it can affect the schedule and incur more time and cost in the project. Waterfall Model – Strength
17 PROJECT MANAGEMENT It can be used for increasing the accuracy in time and cost estimation of a project and it can be well documented for understanding the requirement of the project. The knowledge of the project can be transferred for supporting the development process and causing proper documentation of each of the process involved in project development. Weakness Once the project passes its current stage of development it is difficult to go back to the previous stage and eliminate the errors or changes. It cannot be used for the development of complex process where the requirement is not clear. SCRUM – Strength It is used as an interactive methodology that is used for testing new type of development and it is also capable of resolving different errors that can rise during the progress of the project. The time needed for resolving the error is minimum and thus it can be applied for the project that needs much changes for its completion. Weakness The scrum project have significant issues for the management of scope because it can increase in budget and time need for organizing the event. The success of the project is dependent on the collaboration of the project team members and cause project disruption. Afterthecompletionoftheweaknessandstrengthforeachoftheproject development methodologies it has been identified that Agile methodology is best suited for organizing the event for the university. This is because the methodology supports the changes in the requirement in the project and aligning the project with the needs of the university. The risk associated with the project development can be identified and the limitation in the project
18 PROJECT MANAGEMENT can be eliminated for increasing the efficiency of the event. The users can be involved in organizing the event and it can be used for scaling the project for collaboration and negotiation. The need for rework is reduced and a constant progress of the project is shared with the team members such that the ripple effect can be controlled and thus increasing the efficiency of the team. It also helps in sharing of cultural culture and efficiencies for moving forward unitedly and contribute for the project development. It also helps to maintain a good relationship between the predictability, efficiency and collaboration for getting the best outcome without increasing the budget of the project. The agile methodology can be applied for performing multiple function in the project team and can be applied in multiple teams for analysing the productivity and identification of improvement areas in the project. The analysis of the productivity can help in understanding the need of additional resources and finding the values that are not justified with the associated cost allocated for the development. Conclusion From the above report it can be concluded that with the creation of the project initiation document and stakeholder analysis helps in identification of the project requirement and management of the roles and responsibility of the team members involved for organizing the event. A simplified risk register is created for enlisting the risk and identifying its impact, likelihood and mitigation. A work breakdown structure is created for management of the project activity and identification of the sub task. A report is prepared for the project sponsor documenting the importance of strong leadership and the methodologies involved for the development of the project.The importance of strong leadership for the management of the activities are also documented in the report and the need of good leader is also documented. The different methodologies that are involved for organizing the event are given in the report thatwouldhelp tounderstanding thelimitationand valuesof themethodologiesfor development of the project.
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19 PROJECT MANAGEMENT Bibliography Buning, R.J. and Gibson, H.J., 2016. The role of travel conditions in cycling tourism: Implications for destination and event management.Journal of Sport & Tourism,20(3-4), pp.175-193. Crow, M.O., Jones, S., Chelikani, N., El Banayosy, M., Setiadi, H., Long, J., Horstmanshof, D.andNelson,K.,2017.RadicallyRedesignedApproachtoLVADAdverseEvent Management.The Journal of Heart and Lung Transplantation,36(4), p.S173. Day, C., Van Niekerk, M. and Okumus, F., 2017. The importance of strategic communication during change management at palm college of Hospitality and Event Management. de Carvalho, M.M., Patah, L.A. and de Souza Bido, D., 2015. Project management and its effectson project success: Cross-country and cross-industry comparisons.International Journal of Project Management,33(7), pp.1509-1522. Getz, D., 2018.Event evaluation: theory and methods for event management and tourism. Goodfellow Publishers Limited. Granadillo, G.G., El-Barbori, M. and Debar, H., 2016, November. New types of alert correlation for security information and event management systems. In2016 8th IFIP International Conference on New Technologies, Mobility and Security (NTMS)(pp. 1-7). IEEE. Hornstein, H.A., 2015. The integration of project management and organizational change managementisnowanecessity.InternationalJournalofProjectManagement,33(2), pp.291-298. Jones, M.L., 2017.Sustainable event management: A practical guide. Routledge.
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