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Proposed Solution:The proposed solution for Mr. Montgomery’s business is the customer relationship management(CRM)software known as SalesforceIQ CRM. This software is cloud based solution which will help Mr.Montgomery in increasing sales and profitability by allowing his team to spend less time on admin andmore on accelerating the sales. The salesforce application can be accessed from any device whichsimplifies the salespeople to record order’s information instantaneously in cellphone/tablet. Especiallyfor growing business like Trusty Carpets, SalesforceIQ CRM is perfect because of its ability to handleunlimited workflows and integrations. SalesforceIQ focuses on building good customer relationships byallowing business to use thousands of applications via the AppExchange quickly and efficiently. Lastlythe leverage to use the proposed solution without the need of additional IT staff is best for TrustCarpet’s scenario[ CITATION Sal17 \l 1033 ]. In this way, Trusty Carpet can solely focus on achieving salesand business goals leaving the IT issues behind to 3rdparty, Salesforce.ReferencesSalesforce.com, inc. (2017).Get everything you need to start selling smarter today.Retrieved fromsalesforce: https://www.salesforce.com/products/salesforceiq/features/
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