HRM Practices and Recruitment Challenges

This assignment provides a comprehensive overview of Human Resource Management (HRM) practices and recruitment challenges faced by businesses. It covers various topics such as internal vs external recruitment, performance appraisal, selection methods, and the importance of HR managers in motivating employees. The assignment includes references to academic journals and books, as well as online resources for further learning.

RECRUITMENT AND
SELECTION IN BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Identify how two organisations plan recruitment using internal and external sources..........3
TASK 2............................................................................................................................................5
P2Explain the impact of legal and regulatory framework on recruitment and selection
activities......................................................................................................................................5
TASK 3............................................................................................................................................7
P3 Prepare the documents used in selection and recruitment activities......................................7
TASK 4............................................................................................................................................8
M1 Compare purposes of different documents used in selection and recruitment process of an
organisation.................................................................................................................................8
TASK 5............................................................................................................................................9
D1 Evaluate usefulness of documents in interview pack for organisation, in facilitating the
interview process.........................................................................................................................9
TASK 6............................................................................................................................................9
P4 Plan to take part in a selection interview...............................................................................9
TASK 7..........................................................................................................................................10
M2 Analyse individual's contribution to selection process.......................................................10
TASK 8..........................................................................................................................................11
D2Evaluate individual's experience of planning and participating in recruitment and selection
process.......................................................................................................................................11
TASK 9..........................................................................................................................................11
P5 Take part in a selection interview........................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Selection and recruitment means to select candidate for the specified post. There is
requirement of varieties of personnel for specific position. As per change in designation, there is
requirement of some changes in skills and qualification. Selection is requirements performed by
HRM manager. There is requirement of proper analysis which helps to perform business
operations in effective and efficient manner (Abraham and et. al., 2015). There are various ways
through which association can select candidates in effective way. It is essential to select
approach which is effective and efficient for filling vacant position. This report is based on
Bailey Bus & Coach Company which is large family owned business organisation. In this report
there is discussion about internal and external sources of recruitment, legal frameworks of
recruitment and selection, documents required for selecting candidate, interview process, etc.
TASK 1
P1 Identify how two organisations plan recruitment using internal and external sources
For selection and recruitment, there is use of various methods which are effective and
signifiant for market growth. Internal and external are two methods which is effective for
selecting best candidate out of crowd.
Internal source- This is the method which is used by Hotel Hilton to select best
candidate at designation. In internal method, promotion, demotion, transfers, retired employees,
etc. are involved. These are some reliable methods so workers have knowledge about culture,
trends followed by association. Selection through internal sources is economical and time
effective (Chanda, Bansal and Chanda, 2010).

External sources- This is the method in which candidates are selected from external
market. Selection through external source is costlty and time consuming. In external sources
advertisement, campus recruitment, placement agencies, etc. are included. Marriott hotel select
candidates from external sources (Chrobot-Mason, Ruderman and Nishii, 2013). In this source
managers of Marriott hotel has to pay some commission to external parties which help to
perform business operations in effective and efficient manner.
Bailey Bus & Coach Company select external sources for their new office managers.
Through external source best candidate can be selected. For manager it is essential to make
changes in working style, so Bailey Bus & Coach Company has to focus on person who is
adaptable to change.
Hilton Hotel
Internal recruitment
Performances appraisal
Selection on basis of results
Marriot Hotel
External recruitment
Advertisement
Selection after various tests and written exams

Reasons why vacancies occur
There are many reasons for which company may need to fill vacant positions. As in
business, there are many reasons due to which vacancy happen. Some of them are as under-
Expansion of business: When managers of association wants to expand Bailey Bus &
Coach Company, then there is requirement of more workers. When managers are thinking to
launch new product or service in market, then there is requirement of new staff (Kang and Shen,
2013).
Labour turnover- When labour switched the job, then there is requirement of new
workers. When existing works leaves organisation, then there is requirement of new employees
to perform operations of Bailey Bus & Coach Company .
Temporary leave- There are many employees which went for long term holidays. When
workers are on leave, then due to overwork managers select new workers.
Factors which influence organisations to recruit
There are many factors which affects Bailey Bus & Coach Company selection and
recruitment process. As it is essential to select best method which is effective for organisational
growth. Some of the reasons are as under-
Lack of planning- Planning is one of the essential factors which helps to select best
candidate. Managers has to plan business operations of Bailey Bus & Coach Company in
appropriate way, so positive result can be achieved.
Costly- In selecting candidates, there is requirement of funds. External candidate can be
selected through advertisement, employment agencies, etc. so sometimes cost affects select
process.
Time consuming- Time is one component which helps to perform business operations in
effective and adverse manner. When selection process is long association is not able to recruit
candidate for specified post (Kaya, Koc and Topcu, 2010).
Competitor's policy- Competition is increasing in market. So manager has to change
selection approaches. Due to change in competitor's strategy, managers of Bailey Bus & Coach
has to alter business selection process.

TASK 2
P2Explain the impact of legal and regulatory framework on recruitment and selection activities
There are many legal norms which has to be followed by managers of Bailey Bus &
Coach Company in order to select best candidate for the new office. As there are many roles and
responsibilities which has to be followed by manager of Bailey Bus & Coach Company, so they
Ahmed must select person having dynamic nature and ready to initiate work. As there are some
laws which has to be considered by amangers of Bailey Bus & Coach Company such as equal
recruitment remuneration, minimum wages act, etc. While recruiting new person manager of
Bailey Bus & Coach Company has to follow some laws which are as under-
Equal remuneration act, 1970- There are amen and women working in organisation, so
it is essential to give equal weight-age to both men and women in terms of pay (Lee, Lee and
Wu, 2010). There must be equal chances of benefits, sickness, car allowances, etc.
Disability discrimination act, 1995- As per this laws, manager of Bailey Bus & Coach
Company has to give equal right to disabled person as comparison to fit and fine person. In case
manager discriminate then this is illegal actions and Bailey Bus & Coach Company can be sued.
Data protection act- As per this act, managers of Bailey Bus & Coach Company has to
keep data safe of employees. This act says to use personal data of workers for some legal and
specific purpose.
Impact of legal and regulations framework
These laws are followed by Bailey Bus & Coach Company, so Ahmed must convey this
so new personnel can assure for legal and ethical method for selecting personnel. It is essential to
follow legal norms which are effective for market growth and development. As per government
norms Bailey Bus & Coach Company follow modification in these laws. These laws are effective
for providing satisfaction to employees and they have some legal rights for which they can sue
association. There will not diversity in working style of workers. Through these laws there will
standardisation in actions performed by managers of Bailey Bus & Coach Company
(Münstermann, Eckhardt and Weitzel, 2010).
There are some procedure which has to be followed by Ahmed to conduct interviews.
These guidelines helps association to pre- plan business interviews, so best candidate can be
selected for managers of new office. Some of the measures are as under-

 there must be some logical thinking behind asking questions. This helps to know about
mindset and knowledge of candidate can be known.
 There must be some set of questions which has to pre-, planned for the position of
manager. But these questions must be asked by picturing some situation.
 HR must give chance of speaking to candidate. This helps to perform business operations
in effective and efficient manner (Nikolaou, 2014).
 There must be more and more open ended questions which helps to know about
communication skills of candidate. This helps to know whether candidate is able to
perform handle environmental changes or not.
TASK 3
P3 Prepare the documents used in selection and recruitment activities
There is requirement of some documents which helps to deliver knowledge about
requirement of post in Bailey Bus & Coach Company. Some of them are as under-
Job description
Qualification Candidate must have MBA in customer service
management.
Experience Applicant must have experience of 2 years in
any field at the post of manager.
Area of expertness They have knowledge to deal with customers
and able to handle adverse situation.
Other essential qualities Need effective communication skills to deliver
information about transport services.
They need to understand the plans and policies
of top management
Person specification
Particulars Essential criteria Desired criteria
Qualification & training Applicant must have done a Required skills through which

degree in customer
relationship management.
person is able to work
according to changed
environment.
Experience Good interaction qualities to
interact with all users.
Need experience of 1 year in
any field but at the post of
manager or leader.
Skills and ability Person having cool and calm
natured.
Leadership and motivation
skills
Individual quality or
characteristics
Able to solve problem
frequently.
Much need skills for decision
making skills.
Job advertisement
Business manager post is vacant at Bailey Bus & Coach Company for their new office.
Qualification
 MBA (Customer service management)
Skills
 Problem solving skills
 Good communication skills
 able to deliver tour packages in effective manner.
Experience: The applicant who are applying for Post of manager in Bailey Bus & Coach
Company must have experience of 1 year in any field at the post of leedaer.
Date and time period of submit postulation
Interested applicants needed to upload their C.V at official site of Bailey Bus & Coach
Company. Last date to submit C.V is 24th September, 2018.
Contact No: 5469874
Website: www.Bailey Bus & Coach Company.com

TASK 4
M1 Compare purposes of different documents used in selection and recruitment process of an
organisation
From the above discussion it is clear that association has to select candidate best
candidate out of crowd (O'Meara and Petzall, 2013). Job advertisement is one of the best method
through which manager of Bailey Bus & Coach Company can easily reach number of person and
this is cheap method. In this manager can scrutiny candidate on the bases of their qualification.
CV is one of the best measure which is effective help to know about experience, skills, etc. so it
is easy to select best CV and then call those individuals for interview.
TASK 5
D1 Evaluate usefulness of documents in interview pack for organisation, in facilitating the
interview process
CV is the document which has to be taken by individual at interview. It is essential as it
helps to know about changes which are effective and signifiant for mark. According to Pilbeam
and Corbridge, 2010 this document is useful as it helps to know about skills and experiences of
workers. There are possibilities that person is experienced so they came to know about factors
which are effective and efficient for selecting best candidate. There must be some interview
questions also, this helps to make start interview in formal manner.
TASK 6
P4 Plan to take part in a selection interview
There is requirement of various documents which helps to perform interview in more
effective and efficient manner. These documents includes CV, Cover Letter, An Application
form, interview questions. These are discussed as under-
Application form
Application form
Personal information
Name-
Gender-
personal contact
Address

Telephone
Home
Office
Mobile
E- mail address
American citizen: Yes No
Personal health
Do you have experience related position?
Do you have any disability?
What is expected salary?
Any experience
Cover letter
Bailey Bus & Coach Company
32, 4th floor city mall, America
Phone-
Email-
Website-
Date-
Recipient Name
Address
phone-
Email-
Dear recipient,
XYZ referred me about your name for the vacant manager post in Bailey Bus & Coach
Company. I have seen your resume which is competent for the post. I have selected your name
for interview and other official formalities. Please visit our office in person on 21st August,
2018 at sharp 11am.
Thank you
ABC

Secretary
Interview Questions
Q.1 What is the best quality you possess which insist us for give joining?
Q.2 Any weaknesses?
Q.3 why you left last job?
Q.4 What is your expectation?
CV
Objective: I can enhance my skills and knowledge by working in Bailey Bus & Coach
Company.
Name:
Father's name:
Mother's name:
Mobile no
Email id
Skills and qualities:
 Able to store data in appropriate manner.
 Good cooperative and coordinating skills
Experience:
 2 years experience in ABC company.
 I have experience to work as HR assistant for 6 months.
Date (Name)
Place
TASK 7
M2 Analyse individual's contribution to selection process
An individual plays vital role in performing interview. As he/ she must be ready to
answer questions. There are some preparations which has to be done by person to crack
interview in positive way. There are possibilities that Bailey Bus & Coach Company has to make

changes in roles and responsibilities so individual must ready to face it (Rao, 2010). In selection
process candidate plays vital role to make selection process successful. As there is requirement
of some skills for specified post, so personnel must possesses it.
TASK 8
D2Evaluate individual's experience of planning and participating in recruitment and selection
process
An individual has to face many rounds of interview which help team to work in
appropriate manner. There is use of some techniques which are effective and significant for
filling those roles in appropriate manner of Bailey Bus & Coach Company (Wood, Dibben,
Stride and Webster, 2011). When person is experience, it is easy to have confidence and answer
questions which are related to topic. Planning can be done in better and effective if individual is
experienced.
TASK 9
P5 Take part in a selection interview
There are various ways through which association can take interview. Interview notes
are as under-
 There is professional culture which provides me support in acting in authentic way.
 HR manager was welly dressed. Staff was polite and calm. They helped to know about
organisation.
 Questions which are asked by interviewee are open ended with makes interview more
interactive.
 There is feeling of little nervousness because of various rounds of selection.
Witness statement
This document is required to new joinee which has selected for the position and this helps
to make person reliable for the organisation.
Name: Job title:
Telephone: Supervisor:
Work location:
Witness 1
Personal information

Job position
Contact number:
Witness 2
Personal information
Job position
Contact number:
Witness 3
Personal information
Job position
Contact number:
CONCLUSION
From the above discussion it is clear that HR manager plays vital role in performing
selection process in appropriate way. There are internal and external sources which is effective
and significant for organisational growth. There are internal and external sources through which
manager is able to allocate best candidate out of crowd. There are some legal documents such as
person specification, CV, job advertisement, etc. are required. Selection and recruitment are time
consuming and costly method, so it is essential to perform business operations in appropriate
way. As there s difference in working style of employees, hence there is requirement of
motivation of HR managers.

REFERENCES
Books and Journals
Abraham, M. and et. al., 2015. A Review of Smes Recruitment and Selection Dilemma: Finding
a'Fit'. The Journal of Developing Areas. 49(5). pp.335-342.
Chanda, A., Bansal, T. and Chanda, R., 2010. STRATEGIC INTEGRATION OF
RECRUITMENT PRACTICES AND ITS IMPACT ON PERFORMANCE IN INDIAN
ENTERPRISES. Research & Practice in Human Resource Management. 18(1).
Chrobot-Mason, D., Ruderman, M. N. and Nishii, L. H., 2013. Leadership in a diverse
workplace. In The Oxford handbook of diversity and work.
Kang, H. and Shen, J., 2013. International recruitment and selection practices of South Korean
multinationals in China. The International Journal of Human Resource
Management. 24(17). pp.3325-3342.
Kaya, N., Koc, E. and Topcu, D., 2010. An exploratory analysis of the influence of human
resource management activities and organizational climate on job satisfaction in Turkish
banks. The International Journal of Human Resource Management. 21(11). pp.2031-
2051.
Lee, F. H., Lee, T. Z. and Wu, W. Y., 2010. The relationship between human resource
management practices, business strategy and firm performance: evidence from steel
industry in Taiwan. The International journal of human resource management. 21(9).
pp.1351-1372.
Münstermann, B., Eckhardt, A. and Weitzel, T., 2010. The performance impact of business
process standardization: An empirical evaluation of the recruitment process. Business
Process Management Journal. 16(1). pp.29-56.
Nikolaou, I., 2014. Social networking web sites in job search and employee
recruitment. International Journal of Selection and Assessment. 22(2). pp.179-189.
O'Meara, B. and Petzall, S., 2013. Handbook of Strategic Recruitment and Selection: A Systems
Approach. Emerald Group Publishing.
Pilbeam, S. and Corbridge, M., 2010. People resourcing and talent planning: HRM in practice.
Prentice Hall.
Rao, P., 2010. A resource-based analysis of recruitment and selection practices of Indian
software companies: A case study approach. Journal of Indian Business Research. 2(1).
pp.32-51.
Wood, G., Dibben, P., Stride, C. and Webster, E., 2011. HRM in Mozambique: Homogenization,
path dependence or segmented business system?. Journal of World Business. 46(1).
pp.31-41.
Online
Interview Guidelines. 2018. [Online]. Available
through:<https://hr.ucdavis.edu/departments/recruitment/ucd/selection/interview-
guidelines >.