Enhancing Business Sales and Profitability through Development Needs Assessment

To enhance business sales and profitability, PM Company should develop a plan to assess the development needs of its workers. This can be achieved by identifying the performance level, customer satisfaction, and employee feedback. The assessment process should involve reviewing customer opinions, observing worker productivity, and preparing performance sheets for each individual. By doing so, PM Company can identify areas where workers are lacking and improve their efficiency to attain set targets. Leaders within the company should possess participative leadership styles and encourage employees through monetary and non-monetary benefits to boost morale and achieve desired results.

qwertyuiopasdfghjklzxcvbnmqwertyui
opasdfghjklzxcvbnmqwertyuiopasdfgh
jklzxcvbnmqwertyuiopasdfghjklzxcvb
nmqwertyuiopasdfghjklzxcvbnmqwer
tyuiopasdfghjklzxcvbnmqwertyuiopas
dfghjklzxcvbnmqwertyuiopasdfghjklzx
cvbnmqwertyuiopasdfghjklzxcvbnmq
wertyuiopasdfghjklzxcvbnmqwertyuio
pasdfghjklzxcvbnmqwertyuiopasdfghj
klzxcvbnmqwertyuiopasdfghjklzxcvbn
mqwertyuiopasdfghjklzxcvbnmqwerty
uiopasdfghjklzxcvbnmqwertyuiopasdf
Working With And Leading People

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1................................................................................................................................................3
1.2................................................................................................................................................4
1.3................................................................................................................................................5
1.4................................................................................................................................................5
TASK 2............................................................................................................................................6
2.1................................................................................................................................................6
2.2................................................................................................................................................7
2.3................................................................................................................................................7
2.4................................................................................................................................................8
TASK 3............................................................................................................................................9
3.1................................................................................................................................................9
3.2................................................................................................................................................9
3.3..............................................................................................................................................10
TASK 4..........................................................................................................................................10
4.1..............................................................................................................................................10
4.2..............................................................................................................................................11
4.3..............................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employees are considered as an essential part within firm as it is essential for them to
work with each other to attain organizational goals. Management of firm needs to provide
effective training and development session to its workers so that they can enhance their skills and
capabilities in regard to work efficiently within team towards shared targets (Nessim, 2011).
Carrying out effective recruitment and selection process, helps firm to hire new staff within firm.
Present report undertakes PM Company which is the largest courier firm in UK. Business is
facing issues within leadership, management and administration. Hence, HR manager is being
responsible for improving the overall management and standards of firm.
TASK 1
1.1
In order to select and recruit skilled candidates, proper documentation needs to be
adopted. Business needs to carry out effective recruitment and selection process for hiring HR
manager and thus fill the vacant post within enterprise (Brooks and Simkin, 2012). Job
description and personal specification is prepare in regard to select the candidates for the post.
PM Company prepares job description and person specification for the post of HR manager such
as-
Job Description
Job title HR manager
Responsible to Human Resource coordinator
Job type Full time
Purpose of job Hr manager is responsible for recruiting and selecting right person for
the right job.
Roles and responsibilities  Recruit and select candidates
 Organize training programs
 Supervising and motivating workforce
 Adhering to companies policies and plans
Salary offered No bar for skilled candidates

Requirements  Masters in HR management
 Working experience in any organization for 3-4 years
 Excel in computers
Work duration Monday-Friday
Person specification
Job title Human Resource manager
Qualifications Masters in HR management
Experience required At least 4 years experience in any organization
Skills and abilities  Good interpersonal skills
 Effective leadership skills
 Managing workforce
 Time management
 Conflict management skills
Personal attributes  Responsible
 Helpful
 Friendly
1.2
The recruitment and selection process of new workers is highly complex and thus it is
essential for firm to carry out effective HR practices so that best results can be attained. PM
Company complies with particular set of policies and regulations which affects the recruitment
and selection process within firm. Therefore, it is essential for HR manager of firm to comply
with different legislation and policies before carrying out recruitment of right personnel for the
job (Salaimeh, 2015). Business also aims to carry out fair, indiscriminative and equal process to
select skilled and potential candidates within firm.
Furthermore, PM Company aims to carry out effective ethical considerations and does
not follow any discrimination and inequality practices within workforce so that it does not
impact upon the business performance. However, it is essential for cited firm to comply with
different ethical considerations and does not discriminate among workers and select potential and

skilled personnel for the job (Shaw, 2014). Business should also not carry out any biasness
within employees and make sure that right of individuals to work within UK. Further, the legal
framework in the recruitment and selection process impacts upon the business in regard to
manage the workforce after hiring them. Thus, all the legal, regulatory and ethical practices
affect the recruitment of people within firm in regard to impact the business image in market.
1.3
Being HR manager in PM Company I take part in selection process and hire skilled
workers for the right job. I also take part in preparing different documents such as job description
and person specification so that best personnel can be selected within company. Further, I also
take part in induction process and provide training to selected candidates so that they can
enhance their skills and capabilities can be enhanced. I also identify the vacancy within PM
Company so that it can be fulfilled by hiring appropriate candidates. I also participate in
interview process and ask different questions related to job role and thus hire suitable candidates
for the post.
Further, I also contribute in taking part in interview panel and ask different questions
from shortlisted candidates. Also, it is essential for me to take effective part in selection process
and thus it helps in scrutinizing skilled and efficient candidates from various applicants.
Moreover, I also take part in providing advertisement in newspapers and websites for hiring
suitable candidates for the post. Thus involving in carrying out the while process and describing
the job position, profiling the suitable candidates and short listing successful aspirants and
contacting them so that skilled personnel can be selected.
1.4
It can be evident that my own contribution to the selection process within PM Company
helps in ensuring that the recruitment process needs to be complied with the legal regulations so
that it does not affect the hired candidates. Being HR manager in cited firm I play a crucial role
in order to contribute in the selection process and thus participate in different committee as a
member so that discussion could be done upon different dimensions. It also provides me chance
to make contact with different department so that best results can be attained. Further, I also
contribute in selection process and thus maintain the value of transparency, objectivity and
responsibility to recruit skilled personnel.

Being as a HR manager I also contribute in selection process of PM Company and thus
shortlist the candidates to take part in business. Further, interview is also considered as one of the
effective part and thus it needs to be transparent so that every candidates was informed whether
they has met the decision of selecting skilled personnel. Finally, the selected candidate was
providing 3 month training and induction session and thus hires them for long term within firm.
Business also aims to use interview process with the aim to provide opportunity to individuals to
present their talent in order to select with firm (Armstrong, 2010). Contributing in selection
process helps in focusing upon interview and determines the significant of the interview panel so
that skilled and talented candidates can be selected.
TASK 2
2.1
It is essential for leaders to possess different skills and abilities in regard to attain
organizational targets. Leaders of PM Company adopt different skills and attributes so that they
can manage the workforce effectively and efficiently. Following are the different skills and
attributes obtain by leaders such as-
 Communication skills- It is one of the effective skills possess by leaders that helps them
to communicate with each other and deliver the message so that proper decisions could
be taken in relation to attain desired objectives (Bernardin and Beatty, 2012).
 Decision making- Leader within PM Company helps to make effective decision so that
skills candidates could be selected for the right job. Manager within firm aims to make
effective decisions and overcome challenges so that business targets can be attained.
 Motivator- Further, leader also possess skills related to motivation among employees
and thus helps in satisfying customer needs. It is essential for leaders to possess both
intrinsic and extrinsic motivation skill so that desired results can be achieved
(Karaszewski, 2010). Employees need to be encouraged within PM Company in regard to
improve their performance and thus achieve future oriented results.
 Commitment- Moreover, leader also needs to possess commitment skills as it helps them
to get committed towards the assigned task. Leaders are encouraged to commit and thus
attain company goals and objectives.

2.2
Both leadership and management involves in managing, leading and controlling the
operations so that team members could be able to attain desired results. However, both the
concepts are effective but different to each other and thus the difference between leadership and
management is as follows-
MANAGEMENT LEADERSHIP
 Management is considered as an
effective process that helps in
managing all the functions within firm
(Dessler, 2014). However, such process
involves different functions such as
planning, organizing, directing and
staffing the members within firm in
regard to carry out desired results.
 Managers within organization possess
subordinates who work under them and
follow their instructions in regard to
accomplish the desired results.
Managers direct them towards the
organizational goals and thus develop
trust and relationship among each other
so that customer satisfaction can be
attained (Mathis and John, 2014).
However, managers possess limited
time and resources in regard to handle
the different tasks and thus fulfill the
responsibilities so that subordinates
could be focused towards business
goals.
 Leadership is stated as the term that
leads the team and has followers who
are inspired by such people to
accomplish the desired results. They
possess a clear vision that helps in
communicating the business task and
encourages them to perform business in
an effective way (Noe and et.al., 2013).
 Further, leaders are responsible towards
focusing upon encouraging personnel
to attain the stated objectives. Also, it is
essential for leaders to possess effective
leadership style such as democratic and
laissez faire which helps in motivating
workers towards organizational goals
(Torrington and et.al., 2015).

2.3
There are different leadership style possess by leaders in regard to carry out desired
results within firm. Following are the different situation in which varied leadership styles are
used such as-
 Democratic leadership style- Such type of leadership style helps leaders of PM
Company to involve all the employees in decision making so that business results can be
attained. For instance, leaders possess such skill at the time of involving different
employees in decision making to handle difficult situation within workplace. PM
Company leaders undertake democratic leadership style within different situations so that
issues faced by team members could be overcome efficiently (Jonathan, 2010).
 Autocratic leadership style- Further, it is another leadership style in which leaders of
PM Company takes the decision on their own and does not involve any employees in the
process which affects their morale. For instance, it also reduces the business sales and
profitability and thus demotivate the workers within firm (Conaty and Charan, 2011).
Thus, such situation needs to be overcome by leaders and involve each and every
employee in decision making process so that PM Company can attain desired results.
2.4
As per the current scenario, there are different ways of encouraging employees within
PM Company towards attaining desired results. It is essential for workers to get motivated
towards firm and perform the duties and responsibilities in an effective way. HR manager of PM
Company aims to undertake different ways of encouraging workers which are as follows-
 Monetary benefits- It is essential for employees of PM Company to get motivated
through gaining different monetary benefits that encourages workers to attain desired
results. For instance, providing incentives, bonus and commission aims to encourage
workers towards business goals and satisfy their needs (De Roeck and et.al., 2014).
However, providing benefits in terms of monetary rewards helps in satisfying the
requirements of customers so that best results can be attained.
 Non-monetary benefits- Further, it is also an effective ways of encouraging workers for
long term and thus provides recognition and reward programs so that organizational goals
can be achieved. Top management requires reviewing the individual performance from

time to time so that they can provide them recognition and improving their morale to
enhance their productivity within PM Company (Johnson and Guetal, 2012).
TASK 3
3.1
Team working is considered as a crucial task in which two or more people work together
towards common goals. Working in a team within PM Company helps in carrying out the desired
functions so that business targets can be attained. Team working proves to be very effective in
achieving organizational goals (Dessler, 2014). Following are the different benefits of team
working in PM Company such as-
 Enhancing efficiency- It is considered as one of the effective benefit of team working
and thus enhances efficiency to attain business targets. Individual working in a team
within PM Company are focused towards organizational goals and move towards the
same so that best results can be attained (Karaszewski, 2010).
 Developing trust and relationship- Team working also proves to be beneficial for
individual in regard to develop trust and relationship so that conflict can be overcome. It
also aids in carrying out desired business functions mutually and enhance the sales and
profitability of firm.
 Generation of innovative ideas- Further, it is another benefit of team working and thus
helps in generating new and innovative ideas by team members which helps in enhancing
the business performance (Nessim, 2011). Here, views and opinions of every team
member is considered which is beneficial for improving efficiency of PM Company.
3.2
Importance of working in a team as a team leader
It is evident that team leader possess effective skills and attributes in regard to perform
the operations within firm. Team leader plays a crucial role as they are highly responsible for
creating healthy and good working environment within PM Company. Leaders lead the team
members and direct them towards organizational goals. They also provide responsibility to each
and every personnel according to their skills and efficiency so that assigned task could be
accomplished (Shaw, 2014). Leader of PM Company adopts participative leadership style that

encourages them to involve each and every team member in decision making process so that
better decisions could be taken. Also, leaders are required to play their duty to solve the conflict
situation arise among team members and provide them best solution so that it does not affect
business productivity.
Importance of working in a team as a team member
Further, team member within PM Company also possess crucial role towards solving the
conflict situation and derive desired results. It is essential for team members to develop effective
trust and relationship so that they can understand each other and avoid any conflict situation
within firm. Working in a ream as a member duties and responsibilities are shared and thus work
is managed accordingly (Brooks and Simkin, 2012).
3.3
Effectiveness of team is crucial in regard to attain business goals. Managers of PM
Company focus upon developing team effectiveness so that innovative and creative ideas can be
obtained in regard to encourage them towards attaining desired business functions (Salaimeh,
2015). Following are the ways of team effectiveness towards attaining organizational goals such
as-
 Identifying business goals and targets- It is considered as one of the main focus of team
and thus they are focused towards clarifying business goals and objectives. Each and
every team personnel requires ascertaining their duties and responsibilities so that
assigned task could be accomplished (Bernardin and Beatty, 2012).
 Enhancing interpersonal attributes- Team effectiveness also helps in improving
interpersonal skills among team members of PM Company so that interaction with each
other could be enhanced. It helps in assessing the needs of customers and provide them
best services so that results can be attained (Noe and et.al., 2013).
TASK 4
4.1
There are different factors which are responsible for planning the monitoring and
assessment of work performance which are as follows-
 Performance appraisal- It is considered as one of the effective method of monitoring
and assessment of work performance within PM Company so that appropriate

performance appraisal could be done of individuals (Bernardin and Beatty, 2012). Also, it
is essential for team members to identify their roles and responsibilities and carry out
their assigned work effectively to attain success.
 Regular monitoring system- Further, it is another factor which helps in monitoring and
assessment of work performance of personnel over assigned task. It also helps in
encouraging workers of PM Company towards organizational targets (Armstrong, 2010).
 Assessment of action plan- It is also essential for PM Company managers to develop
effective assessment plan for their workers in regard to monitor and control the business
functions to achieve success.
4.2
It is essential for PM Company to assess the development needs of individual within
workplace so that best services can be delivered to customers and improves the market share of
firm. Hence, for this organization needs to reduce the impact of HR activities and enhance
operational efficiency of business in market (Torrington and et.al., 2015). Following are the
development of appropriate plan requires for assessing the development needs of individuals
such as-
 Setting up business goals- It is the first step that assesses that workers are directed
towards business goals and thus develop appropriate planning of development needs of
workers so that business sales and profitability can be enhanced.
 Identifying the performance level- Further, it is also essential for PM Company to
define the productivity level, identifying the needs of customers, review and opinion of
employees etc that helps in identifying the enhancement of performance level so that
customer satisfaction can be attained effectively and efficiently (Jonathan, 2010).
 Obtaining feedback- It is the last step of assessing the development needs of workers
and thus feedback needs to be reviewed from the customers so that better services can be
provided time to time (Conaty and Charan, 2011).
4.3
It can be examine that success of assessment plan needs to be evaluated effectively in
regard assess that the performance of PM Company is effective with high standard of
management and leadership performance (Johnson and Guetal, 2012). However, it is essential

for managers to undertake different methods for measuring the success of assessment plan which
are as follows-
 Observation method- It is considered as one of the effective measure of evaluating the
success of assessment plan that helps in observing the performance level of workers. PM
Company aims to develop a team of professionals so that they can observe the
productivity of workers in regard to improve their efficiency to attain set targets (De
Roeck and et.al., 2014).
 Preparing performance sheet- Further, it is another method of evaluating the success of
assessment plan adopted by PM Company so that performance sheet is prepared of each
and every individual and determine the areas where they are lacking so that it could be
improved to attain success (Mathis and John, 2014).
CONCLUSION
Report articulates that it is essential for each and every worker to work and lead with
each other towards attaining organizational goals. Employees within PM Company possess
different leadership skills and attributes such as communication, motivator, commitment and
decision making towards enhancing business performance in market. Also, leaders are required
to possess participative leadership style in regard to involve individuals within decision making
so that business targets can be attained. Through adopting different ways of encouraging workers
such as monetary and non monetary benefits helps in improving their morale to attain desired
results.

REFERENCES
Books and Journals
Armstrong, M, 2010. Management a leadership. Grada publishing as.
Bernardin, H. J. and Beatty, R. W., 2012 Performance appraisal: Assessing human behaviour at
work. Boston: Kent Publishing Company.
Brooks, N. and Simkin, L., 2012. Judging effectiveness. Marketing Intelligence & Planning.
30(5). pp.494 – 514.
Conaty, B. and Charan, R., 2011. The Talent Masters: Why Smart Leaders Put People Before
Numbers. Crown Publishing Group
De Roeck, K. and et.al., 2014. Understanding employees' responses to corporate social
responsibility: mediating roles of overall justice and organisational identification. The
international journal of human resource management. 25(1). pp.91-112.
Dessler, G., 2014. Human Resource Management.Prentice Hall.
Jonathan, E., 2010. “The Changing Environment of Professional HR Associations”. Cornell.
Karaszewski, R., 2010. Leadership in global business environment through a vision creation
process.The TQM Journal.22(4).pp.399-409.
Mathis, R. L. and John, H. J., 2014. Human Resource Management.Cengage learning.
Nessim, A., 2011. Consumer Behaviour, An Applied Approach.Prentice Hall.
Noe, R. A. and et.al., 2013. Human Resource Management; gaining a competitive
advantage.New York; McGraw Hill/Irwin.
Salaimeh, M., 2015. Marketing Concepts; Effecttive Development Process. European Journal of
Scientific Research. 23(3). pp. 454-457.
Shaw, J., 2014. International Business Analysis. Routledge.
Torrington, R. and et.al., 2015. Human Resource Management. Pearson

Online
Johnson, R.D. and Guetal, H. G. 2012. Transforming HR Through Technology. [Online].
Available through:<http://www.shrm.org/about/foundation/products/documents/hrtech
epg-final.pdf > . [Accessed on 18th December 2016].