Recruitment Documentation used in Organisation

Business Resource

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Recruitment documentation used in a selected organisation.................................................3
P2 Main employability, personal and communication skills required at the time of application
of job...........................................................................................................................................4
TASK 2............................................................................................................................................5
P3 Main physical and technological resources required in operation.........................................5
TASK 3............................................................................................................................................6
P4 Sources of internal and external finance...............................................................................6
TASK 4............................................................................................................................................7
P5 The contents of a trading and profit and loss account and balance sheet..............................7
P6 Use of budgets as a means of exercising financial control...................................................8
P7 The financial state of Tesco...................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Businesses do not operate in vacuums or without conflict. There are certain changes in
the business environment that constantly affect sales, profits and strategies. Business owners or
managers know how to identify these environmental forces or elements and work around them.
Some also account for these elements when developing or changing their business and
advertising plans. The effective management and use of business resources is a strong indicator
of the financial success of TESCO. Human, financial, physical, and knowledge factors that
provide a firm the means to perform its business processes. Their are some external factors that
are beyond the control of company (Baumgarth, 2010). These factors are often called external
constraints. An individual business firm survives and grows within the periphery of its
environment. A firm is only a part of a big environment, so there are only a few factors which
are under the control of the firm.
TASK 1
P1 Recruitment documentation used in a selected organisation.
The process of finding and hiring the best-qualified candidate (from within or outside of
an organization) for a job opening, in a timely and cost effective manner. The recruitment
process includes analysing the requirements of a job, attracting employees to that job, screening
and selecting applicants, hiring, and integrating the new employee to the organization.
Job description – Tesco has a post of customer service manager who ensure that proper services
are being provided to customers. To assist him their will a Customer service manager who will
help him in development and execution of decided policies (Crowfoot and Wondolleck, 2012).
This will support organisation in measuring customer satisfaction, handle enquires from
customers, improving service and in managing a team of customer service employees.
Requirements of the job that Tesco want the customer service employees to have:
Soft skills-
 Communication skills – Candidate need to be sufficient enough to be able to help and
inform customers and instruct colleagues on customer service policies.
 Listening skills- They should understand what customers need and listen to input from
other colleagues on how to improve customer service.