Baker's Delight Business Analysis

This assignment delves into a comprehensive analysis of Baker's Delight, a prominent Australian bakery chain. Students are tasked with evaluating the company's internal factors (strengths & weaknesses) as well as its external environment (opportunities & threats) using SWOT analysis. The analysis should consider political, economic, social, and technological aspects impacting the business. Furthermore, the assignment requires formulating strategic recommendations to enhance Baker's Delight's performance and competitiveness within the market.

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Management and Operations
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Management and Operations
Table of Contents
Task 1..........................................................................................................................................................3
Define and compare the different roles and characteristics of a leader and a manager................................3
Examine with examples how the role of a leader and the function of a manager is applied in different
situations within your organization..............................................................................................................4
Apply theories and models of leadership approach including situational leadership, systems leadership
and contingency in specific situations within your organization..................................................................6
Analyze and differentiate between the role of a leader and function of a manager by effectively applying a
range of theories and concepts.....................................................................................................................7
Assess the strengths and weaknesses of different approaches to situations within the work environment...8
Critically analyze and evaluate the different theories and approaches to leadership in the given context....9
Task 2........................................................................................................................................................10
Explain the critical approaches to operations management and the role that leaders and managers play...10
Explain the importance and value of operations management in achieving business objectives................11
Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers.................................................................................................12
Evaluate how leaders and managers can improve efficiencies of operational management to successfully
meet the business objectives......................................................................................................................14
Analyze how different factors in (c) affect the business environment and wider community....................15
Critically evaluate application of operations management and factors that impact on the wider business
environment for your organization............................................................................................................16
References.................................................................................................................................................18
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Task 1
Define and compare the different roles and characteristics of a leader and a manager
Leader: A leader is a person, having the capability to make forward a company to the strong
zone for achieving the success. On the opposite side, the leader has the power and master for
settling on a decision.
Leader Manager
Roles
 Intelligent
 Good, listen.
 Honest
 Confident
 Honest
 Trustworthy
 Faithful
 Well skilled communication
Characteristics
 Transactional
 Democratic
 Transformational
 Autocratic
 Marketing
 Production
 Sales
 Customer service
Manager: a person has been delegated by the leader to manage the operational activities of a
specific branch of an association(Zhang, Baden-Fuller and Pool, 2011). Other than that,
unmistakable managers have an individual part to play in an association, for instance, the
exhibiting administrator reliably focuses on the promoting orchestrating how to propel things and
administrations in the market.
With respect to word leader who holds the whole reputation of an association. In this way, the
leaders of the association need to deal with all accomplices of the association. Besides that, a
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suitable should know how to lead an association. From that point onward, various types of
speculations and the attributes to lead, move the chief executives to guide the Bakers Delight to
get the ultimate first class rank in New Zealand. Henceforth, different kind of leading
speculations and replicas will remain elucidated in the present description (Zhang, Baden-Fuller
and Pool, 2011).
Examine with examples how the role of a leader and the function of a manager is applied in
different situations within your organization
In Bakers Delight, the person who leads and the administrative both are the owners of their
independent job to do. To the degree client commitment which generally drove through sensible
food thing and organization quality. On the other hand, as a not as much as reliable run an
affiliation needs to face confliction worried with client advantage. In this way, in this
circumstance, the part of a chief is constrained however the part of a down to earth initiator is
huge. The unskilled qualities as appeared by the purchaser's viewpoint, the temperament of the
thing mismatches the longing of the consumer. In this way, the client astounded with the thing
and furthermore the relationship likewise. Apart from this, the organizer of the affiliation
requires to separate bona fide dangers that happen to the consumer and the affiliation. In the
matter of choosing the culpability, the leader needs to choose it by picking up the basic as well as
healthy decision to stable the affiliation. Thusly, in this exceptional matter, the leader should
provide mindful thought for the social event framework that is the real administrator of consumer
dissatisfaction. Through the sentences the leader can notice that by virtue which remains in the
nonappearance of setting up laborers cannot consent to improvement. Thusly, the leader may
create an all-around sorted out get ready framework recollecting a definitive goal to update
expert execution.
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Alongside this, wellbeing and security are one of the critical segments of Bakers Delight. In a
specific situation where terminate alarm has been hurt by a specialist sadly, the leader should not
to flame the agent(Tidström, 2012). Other than that, as showed by the piece of transformational
leadership style, the leader must mindful the specialist about the essentialness of flame alert to
deny incident.
To describe the part and obligations of a supervisor which consolidates particular
correspondence. Alongside this, a chief is a man who has a specific duty to execute. Apart from
this, there are different kind of managers in many unfamiliar organizations, as an example,
advancing managers, deals managers, creation managers and administering managers of Bakers
Delight. In a specific condition, an agent shockingly harmed a full plate of Choco cakes which
was amazingly exorbitant. Other than that, business director consistently watch the business pay
remembering the ultimate objective to grow the efficiency of the association. Besides that, the
creation is assigned to work the gathering course of action of an association, so he needs to focus
on that particular situation and answer to the top administration from the association to update
compelling preparing process in Bakers Delight(Tidström, 2012).
Other than that, the supervision chief of Bakers Delight holds the full obligation of the
representatives who are working under his/her discernment. Besides, a female agent was sexually
baiting in the workplace. Also, he/she needs direct with the leaders to make central walk for
agent wellbeing and security. Thusly, the leader of the association or the leaders who have the
association should secure wellbeing and wellbeing arranges. Along these lines, the managers
need to mastermind, deal with, induce and control the disciples of the association.
According to the above-discussed situation, the noteworthy part has been played by the leader,
yet the chief in like manner has an essential part (The Role of Project Management in the
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Execution of Corporate Strategy, 2013). On the opposite side, the creation chief should watch the
development of the workers who found honest to goodness preparing and solution to the leader
of Bakers Delight. In this manner, the outline director needs to convince representatives for the
reputation in the association.
Apply theories and models of leadership approach including situational leadership, systems
leadership and contingency in specific situations within your organization.
There are plenty of attributes for becoming a leader to join into the matter of holding a well
behavior of a persuading head with a specific genuine aim to fight against different conditions.
Among the top incident, the relationship according to situation is beginning at the present
charged in the above part. Also in this following part, structures leading quality and credibility
with respect to a particular condition will be cleared up through clashes. Bread cooks Delight
needs to direct specific conditions with a specific genuine goal to reinforce in this powerful
world. In like manner, some inner dangers here and there happen, and an achievable leader has
an unmistakable thought how to direct it. Now and again, agents require more compensation
paying little personality to their relentless occupation and the person who leads the labor
strengthen them to be founded for requirements of the representatives. In that exact condition,
the head of Bakers Delight requires to expect a main portion by utilizing the correct decisions.
Nearby this, in that exact situation, a leader should provide direction with the association of
labors and driving force the solicitations of the negotiators of Bakers Delight. Moreover, the
commitment of a genuine leader is to give the proper payments and fitting agency to the
managers of the association. Apart from this, a commander of a firm ought to coordinate in light
of different shareholders keeping a definitive target to choose the problem. As appeared by
changeable headship method, the organizer has to think about the demand of the machinist on the
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off chance that they legitimize it (The Role of Project Management in the Execution of
Corporate Strategy, 2013).
Analyze and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts.
By means of the help of various leadership hypotheses along with styles, the divisions and
obligations of an administrator and the person in charge of Bakers Delight are able to perceive
moreover disconnected. As mentioned by the sharpening management, the leader of Bakers
Delight wants to engage and force the deputy remembering the true objective to upgrade
execution. Besides that, with the help of behavioral hypotheses, a chief of Bakers Delight can
make a strong connection with various workers to finish the occupation in a specific period
(Tebloyeva, 2010).
Situational leaders: This guidance technique joins a small number of fonts of leaders, as an
example, the leaders concentrate on the distinctive operational move through making control of
various types of dispute situation inside Bakers Delight. More than this, the leaders who can fix
the problems in situation, helps the workers to get their assets for destinations and goals.
Subsequently, the leaders have the potentiality to create a solid relationship by applying their
workers to make them careful regarding the commitment and master progression to deal with
screw up. Close by that, the situational leaders furthermore give extra thought on the activities of
their agent execution.
Framework leadership: Fundamental limits and qualities make an imperative arrangement of
trademark leaders of Bakers Delight. As demonstrated by framework leadership, people are
considered with trademark since they imagined. Some of these qualities satisfactorily made with
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various people of social affairs who settle on compelling leaders by choice. Other than that, with
the help of regards and achievements, the leaders can goad the agent for working under a suitable
framework in Bakers Delight. Likewise, with the help of this hypotheses, a manager and a leader
both can increase interpersonal capacities for authoritative execution through a deliberate
approach.
Possibility: As indicated by appeared by the possibility hypotheses of leadership, leaders can be
made not induced. Besides that, functional leadership is dealt with indeterminable and learnable
points of view (Tebloyeva, 2010). On the opposite side, it does not search for inborn breaking
points and characters, and the implementation of the leaders is helped throughout it. Alongside
this, the fraction speculations intertwine leaders with understandings and trade of the general
gathering. Apart from this, the directorial structure deals with the problems in Bakers Delight. In
this way, it is a possibility structure approach that problems the wistfulness among endeavors
and individual. It can be set up in different grouped audits like the Michigan management
revision and Ohio State controlling learning.
Assess the strengths and weaknesses of different approaches to situations within the work
environment.
With the help of a variety of observations, the normal quality and the behavior wise approach of
a leader and chief will be evaluated in Bakers Delight. Other than that, differing sorts of
approach consolidate specific quality and weakness which help to choose the character of a
leader. In order to maintain the matter of Bakers Delight, the leader needs to oversee
unmistakable circumstances in the workplace. According to totalitarian leadership styles, the
leaders get a handle on the fundamental leadership master and utilize it in the other
condition(Publishing, 2014). With the help of that essential leadership power, the inside
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eminence and deficiency of a leader can be calculated. For example, a specialist, shockingly, hurt
one valuable asset of the association in light of the nonappearance of care. In that particular
stage, the other leader will take a couple of decisions, for instance, one kind of leader in a blaze
fire the delegate with no notice. On the opposite side, this sort of direct is not foreseen from an
effective leader which show a deficiency of the leader.
Critically analyze and evaluate the different theories and approaches to leadership in the given
context.
Autocratic leadership: this leadership style consolidates the administration with fundamental
leadership expert nearby the suggestion of low-grade representatives. Other than that, this
guidance system advises managers to control their employees and all personnel. Alongside this,
they will obey with wishes of their managers without enlightenment. In this leadership style,
leaders are not holding the full faith on their workers and direction with other
division(Publishing, 2014). Then again, this approach cannot be used where the employees are
prepared and stunning, or they are showing the trust upon the leaders of the association to choose
game plans.
Laissez- Faire: This kind of leading tactics can be mentioned as "uninvolved" method where the
managers give attentive thought and provide the majority flexibility to their representatives. As
showed by this leading methodology, managers give a complete opportunity to the laborer to
locate purposes and resolve issues with the sensible claim decision. This leading technique is
especially effective where the workers are particularly capable, capable and experienced. In like
way, this leadership style can't be used when the official of the association is not present.
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Transformational Leadership: As indicated by the changeable management, it shuts productive
communication structure from administration to go for the requirements and achievements. The
transformational leaders will inspiration the representatives to redesign their lord occupying
which in like way increments authoritative execution. The speculations of leadership have to join
administration to meet targets and the manager of an organization must focus on specialist
improvement and social event execution for the accomplishment of owed blueprints (Publishing,
2014).
Transactional Leadership: as demonstrated by the esteem based leadership, directors of the
company acquire convinced commitment on the finishing and offer prizes to the overall public
from the party in the event that they meet the due date of appointed assignments. Other than that,
the accomplices and the boss was of the knowledge of targets and the workers have an equivalent
emotion near to leaders for the accomplishment of goals and destinations. It is executed when the
overall public from the public event expulsion to achieve the objective and goals of Bakers
Delight.
Task 2
Explain the critical approaches to operations management and the role that leaders and managers
play
It is an obligation of a supervision administrator to look after the operation administration of an
association. Amid managing both individual and crude materials, an administration chief
assumes a main part(Martin and Schouten, 2012). The administration chief likewise oversight the
stock alongside the supply and buy of stock. Other than that, the operation chief regulates and
controls costs. In light of the budgetary side, an administration additionally helps in staying with
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the on track. They likewise have splendid intuitive and relational abilities, and in this manner
they can help the different parts of Baker's Delight to cooperate. The central ways to deal with
operation administration of Baker's Delight are the possibility and traditional approach.
Contingency Approach: The possibility approach in view of the operation administration of
Baker's Delight depends on upon the hypothesis that appropriateness of the administration is
sudden or it is reliant upon the trade between the usage of the official practices and specific
conditions. As per this hypothesis, the common sense of a leader is more fundamental. Pastry
specialist's Delight can confront aggregate viability just when the leaders can get to be distinctly
dynamic. Subsequently, it prompts to embrace inspiration and support of authorities(Martin and
Schouten, 2012). The hypothesis moreover imparts that dealings or profession inspirations are
destitute upon whether the executive can together effect and manage the situation wise
inspiration of a specific get-together. The possibility hypothesis is made by the administration
consultant Fred Fielder.
Classical Approach: Besides. The established approach of operation administration is worried
with the association of work, specific necessities of the Baker's Delight alongside the standards
of administration and furthermore the supposition of clear and seeing behavior. The established
journalists, for example, Taylor, Fayol, Brech, Mooney, Riley thusly on made this approach
which manages the change of the first structure of Baker's Delight in order to develop the skill.
Breech tries to pass on a sensible methodology to the last structure in light of attempted general
standards instead of the care on right cases or various theories of little centrality to the honing
chief. Correspondingly, the business examination is identified with the work did essentially in
the early part of the most recent century(Martin and Schouten, 2012).
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Explain the importance and value of operations management in achieving business objectives
Organizing capacity along with control of administration can't be repudiated in operation
administration particularly in organizations, for example, Baker's Delight. Extreme coordination
and control is the primary concern that the firm uses to grasp a correct methodology to fathom on
the off chance that it is genuinely doing what it anticipated that would do or not. Organizing and
observing administration concentrates on a broad scope of exercises for guaranteeing the
objectives and goals of Baker's Delight which are conditionally being met in a palatable and
persuading arrangement. Besides, a part of the main approaches to manage managing the
connection's definitive control and coordination join thing examination, work dispersal,
publicizing and movement, game-plans, and affiliation and condition change. In these ways,
Baker's Delight can fulfill their solid targets.
Operation administration is worried with the operation, game plan and additionally a change of
the framework that conveys and make basic items and administrations of Baker's Delight (Garg,
2015). Other than that, operation administration is indispensable in industry process since it
diagrams the mind of the correspondence framework by calculating the action arrange. Most
importantly, quality control is vital for dealing with any operations in business. Then again,
operation administration is a noteworthy field of business with clear administration duties, and it
is like promoting and fund. The bread shop items made for the client of Baker's Delight is a
critical issue to the organization. Aside from these, quality administration is vital to productive
operation administration especially when there is an adjustment in the essence of the purchaser.
Late quality changes, for instance, making the benchmark and signify excellence administration,
getting feedbacks and re-laying out have fulfilled advancements to procedure administration in
the Baker's Delight. Benchmarking in as a five-star innermost charging procedure which the
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affiliation uses to reduce it’s deficiencies and see systems for altering them into superiority to
produce its client support in the production focus. Other than that, the relationship through its re-
building and seat stamping homes has tenaciously earned the ace in the market(Garg, 2015).
Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers
The mechanism inside the association which affects the action administration and choice of
Baker's Delight by leaders and managers depend on SWOT investigation. The required variables
are quality, shortcoming, dangers and also openings. Each of these elements is portrayed
underneath:
Opportunities
Today, online networking has prospered wherever all through the world. The underdog
affiliations are in like way required with showing their items to the clients. Web based procuring
working environments have helped an astounding course of action. Along these lines, it is an
open passage for Baker's Delight to advance and retail their bread kitchen items utilizing on the
web progression. The pastry shop business can make in future. These days, everybody praises
birthdays, commemorations and one of a kind occasions with cakes. In this way, Baker's Delight
needs to make inventive pastry shop items with the target that it can be reasonable to use at get-
togethers and occasions.
Strengths
Pastry specialist's Delight has numerous qualities, for example, the association has credibility
and experts of its dough punchers and heating methodology(Caprotti, 2012). In addition, the
organization has crisp prepared and carefully assembled heated bits of bread starting with no
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outside help every last day. Dough puncher's Delight has set up business sectors in New Zealand
and Australia. The organization as more than seven hundred pastry shops globally. It additionally
has a virtual pastry kitchen to offer their center item. It repeats a preparing situation which
comprises of offers staff visual.
Weakness
Bread cook's Delight contains a shortcoming, and that is excellence power which is difficult to
finish as the pastry shop items will be completed every time oppositely. Absence of nearness in
the developing markets can prompt to loss of clients and in addition low brand mindfulness.
Also, reliably delivery of unlikable resources is one more subject to the commerce. Dynamic
rearranging and restocking of crude materials should be enhanced for keeping up and giving the
best possible measure of materials for unsurprising operations.
Threats
One of the bona fide dangers to Baker's Delight is inside bread kitchen chains as contenders. The
organization should make procedures and wanting to enter in the developing markets and
contend with their rivals, for example, Woolworths, Coles, brumby's and banjos. Subsequently,
little brand mindfulness will be diminished. Different dangers are changes in tastes of the clients
and change in directions and laws of the administration in the universal market(Caprotti, 2012).
Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet the business objectives
Rousing representatives along with impacting those to work in bread shop occupation is one of
the huge parts of a leader. Along these lines, upper hand can be proficient and in this manner it
will incite to the boosting of operational ability. Dough puncher's Delight keeps running by
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various regulators who are included with different extents of work. For instance, production
network administration is managed by the supervisor of store network group.
• At in the first place, quality control is likewise considered by the supervisor of value
control. A quality supervisor unravels special issues identified with the nature of the
bread kitchen item. The quality supervisor is included with social affair pastry kitchen
items, Baking them to impeccable wrapping up. For instance, bundling of bread shop
items.
• Secondly, the managers are more worried with a stock control which is a standout
amongst the most shared structures in any business. Here, the administrators pick how
beneficially a heap of an affiliation is managed. Other than that, the stock control reports
the stock streams. It organizes and charges paying little personality to whether a specialist
has items open(Caprotti, 2012).
• At third, the chief of the bread shop organization, for example, Baker's Delight sees
operations administration as an exceptional and prevailing instrument. The official can
enhance the ability of the operational administration by delegating errands to managers,
subordinates, and working environments. The managers who are included with operations
administration handles things like arranging and individual preparing and studies or
execution assessment(Brice, 2012).
• At last, inventory network supervisor of Baker's Delight is vital for controlling the
general procedure from assembling to conveyance of items to client's entryway. Store
network administration is the general strategy the distance which joins the deciding of
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how a customer gets to Baker's Delight's association or items. Besides, store network
administration is additionally worried with the execution of advancement for helping
with the structure.
Analyze how different factors in (c) affect the business environment and wider community
Different elements, for example, political, social, monetary, innovative, natural and legitimate
effect on the business environment(Brice, 2012). In pastry shop business, specialized change is
the most essential element which influences emphatically on the firm. Dough puncher's Delight
can prosper their market to every single corner of the world by propelling a Baker's Delight
application on cell phones and tablets. Individuals from everywhere throughout the world can
buy items on the web. As per the vision of business, a man ought to receive a look at
methodologies for loading mechanical potential for profiting, perceiving and making markets.
Monetarily, the execution and quality of the neighborhood, global and national economy can all
effect the business. Subsequently, Baker's Delight can confront both unlock entrances and
hazards. In Australia, distinctive kind of tax collection and dissimilar compulsions can similarly
wind up in a genuine quandary procession hard. Consequently, a top to bottom comprehension of
the monetary environment is urgent for setting up a strong budgetary figure.
From the social angle, sociological profiles and states of mind are continually changing from
individuals to individuals. The organization must need to build up a customer construct profile
based with respect to the evolving conduct(Brice, 2012). Thus, it will fortify the association to
comprehend the purchasing conduct of various sorts of clients. In addition, from the natural
perspective, impartial entrepreneurs ought to discover approaches to decrease the ecological
effect of their operations of their vitality utilization. Connection all over the planet forced in a
trap of specialist obligations and controls. A number of this character with interior commitments,
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as an example, those managing prospering and security, while others comprehensively affect
substances as unreliable as dissipate and consistent affiliation, importation, fee controls and
furthermore obtain insistence rules.
Critically evaluate application of operations management and factors that impact on the wider
business environment for your organization
The procedure of action administration is among three sections, for example, person wise asset
administration, inventory network administration, and generation administration. In the
generation administration office, the creation official is included with passing on bread kitchen
items. He or she looks everything absolutely of the gathering framework. Then again, the
expansion of stock and inventory network administration will bolster the persuading power to the
clients. The supply affixes should upgrade the techniques utilizing joining for satisfying the
client benefits. The human asset managers are included in getting the best people with right
states of mind. Having the capacity to utilize a man with as far as possible would unmitigated
upgrade sensibility and benefit. The outlook will have the aptitude to complete the board of
trustees’ courseworks by the mean time traverse and possessions passed on. This will thusly be
superb to choose a point of confinement with the cutoff and have practical experience in
operations administration.
The segments that effect on the all the more substantial business environment of the Baker's
Delight are political, cash related, social and innovative components. General is thick as PEST.
Because of some political issues in Australia, the cost of the sugar varies, and it impacts then
again on the cost of bread kitchen items, for example, cupcakes and oversize cakes. Moreover,
the delayed consequence of Baker's Delight is specific, and thus, the costs are elevated. To
maintain the recompense up and it must be clear that clients purchase the items, the association
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needs to diminish the cost of the pastry shop items. From the societal elevation, individuals of
Australia are twisting up being all the more thriving cognizant and are keeping up a basic
partition from raised cholesterol and fat sustenance. Frankly, the affiliation can enhance well
with machine made pastry shop items to decrease the work cost. The association must make
pastry shop items with less fat and oil so they could develop the wage from different contenders.
New cooking items could make the framework more reasonable and besides increase capability.
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Garg, A. (2015). Green Marketing for Sustainable Development: an Industry
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Martin, D. and Schouten, J. (2012). Sustainable marketing. 1st ed. Upper Saddle River, N.J.:
Pearson Prentice Hall.
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