Management and Operations Assignment solution

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Management and Operations
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Management and Operations
Table of Contents
Task 1........................................................................................................................... 3
Define and compare the different roles and characteristics of a leader and a manager.........................3
Examine with examples how the role of a leader and the function of a manager is applied in different
situations within your organization....................................................................................... 4
Apply theories and models of leadership approach including situational leadership, systems leadership
and contingency in specific situations within your organization....................................................6
Analyze and differentiate between the role of a leader and function of a manager by effectively applying a
range of theories and concepts............................................................................................. 7
Assess the strengths and weaknesses of different approaches to situations within the work environment..8
Critically analyze and evaluate the different theories and approaches to leadership in the given context...9
Task 2......................................................................................................................... 10
Explain the critical approaches to operations management and the role that leaders and managers play. 10
Explain the importance and value of operations management in achieving business objectives...........11
Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers............................................................................13
Evaluate how leaders and managers can improve efficiencies of operational management to successfully
meet the business objectives............................................................................................. 14
Analyze how different factors in (c) affect the business environment and wider community...............15
Critically evaluate application of operations management and factors that impact on the wider business
environment for your organization...................................................................................... 16
References................................................................................................................... 18
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Management and Operations
Task 1
Define and compare the different roles and characteristics of a leader and a manager
Leader: a person who has a duty to lead the organization towards the achievement is known as
the leader. On the other side, the leader has the power and expert for settling on a choice.
Leader Manager
Roles
 Intelligent
 Good, listen.
 Honest
 Confident
 Honest
 Trustworthy
 Faithful
 Well skilled communication
Characteristics
 Transactional
 Democratic
 Transformational
 Autocratic
 Marketing
 Production
 Sales
 Customer service
Manager: an individual has been appointed by the leader to deal with the operational exercises
of a particular branch of an organization. Besides that, distinctive managers have an individual
part to play in an organization, for example, the showcasing supervisor dependably concentrates
on the advertising arranging how to advance items and services in the market.
Regarding the word leader who holds the entire notoriety of an organization. Therefore, the
leaders of the organization need to manage all partners of the organization. Aside from that, a
viable ought to know how to lead an organization(Barrow, Barrow and Brown, 2008). After that,
different kinds of theories and models of leadership move the leaders to lead the Bakers Delight
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Management and Operations
at the top position in New Zealand. Hence, different kinds of leadership theories and models will
be clarified in this report.
Examine with examples how the role of a leader and the function of a manager is applied in
different situations within your organization
In Bakers Delight, the leader and the manager both have an individual part to play. As far as
consumer loyalty which mostly led through viable food item and service quality(Click and
Duening, 2005). On the other hand, some of the time an organization needs to face confliction in
regards to with client service. Along these lines, in this circumstance, the part of a manager is
constrained however the part of a viable leader is immense. On the opposite side, as indicated by
the consumer's perspective, the nature of the item does not meet the desire of the client. Thus, the
client disappointed with the item and additionally the organization moreover. Besides that, the
leader of the organization needs to analyze the actual dangers which are made between the client
and the organization. In the wake of deciding the blame, the leader needs to determine it through
taking important and well decision for the organization. Therefore, in this particular case, the
leader needs to give careful consideration to the assembling procedure which is the fundamental
driver of client disappointment. In this manner, he may found that because of the absence of
training the employees can't consent to the innovation. In this way, the leader may organize an
all-around organized training framework keeping in mind the end goal to enhance worker
execution(Davys and Beddoe, 2010).
Situation
Along with this, health and safety are one of the significant portions of Bakers Delight which
created a specific situation. In a particular situation, fire alert system has been harmed by a
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