Importance And Value Of Operations
Added on 2020-01-23
19 Pages5424 Words184 Views
UniversityManagement and OperationsByDateNameLecture’s Name
Management and OperationsTable of ContentsTask 1....................................................................................................................................................3Define and compare the different roles and characteristics of a leader and a manager..........................3Examine with examples how the role of a leader and the function of a manager is applied in different situations within your organization........................................................................................................4Apply theories and models of leadership approach including situational leadership, systems leadershipand contingency in specific situations within your organization............................................................4Leadership Styles and Theories.........................................................................................................5Analyze and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts.............................................................................................6e) Assess the strengths and weaknesses of different approaches to situations within the work environment...........................................................................................................................................7f) Critically analyze and evaluate the different theories and approaches to leadership in the given context...................................................................................................................................................8Task 2....................................................................................................................................................9Explain the key approaches to operations management and the role that leaders and managers play...............................................................................................................................................................9Explain the importance and value of operations management in achieving business objectives..........11Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers...........................................................................................12Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet the business objectives............................................................................................13Analyze how different factors in (c) affect the business environment and wider community..............14Critically evaluate the application of operations management and factors that impact on the wider business environment for your organization........................................................................................15References...........................................................................................................................................17Page 2 of 19
Management and OperationsTask 1Define and compare the different roles and characteristics of a leader and a managerIn order to define the role and responsibilities of a manager which includes individual correspondence. On the other hand, the manager is an individual who has certain duties to perform. Besides that, there are various types of managers observed in various types of organizations such as marketing manager, sales manager, production manager and managing director of an organization. Aside from that, different managers have an individual role to play in an organization such as the marketing manager always focus on the marketing planning how to promote products and services in the market. Besides that, sales manager always focused on the sales revenue in order to increase the profitability of the organization(Aydogan-Duda, 2009). Apart from that, the production is appointed to operate the manufacturing system of an organization, so he needs to focus on that particular section of the organization. Besides that, the managing director of an organization holds the full responsibility of the employees who are working under his/her observation. Furthermore, he/she needs to answers the head of the organization or the leaders who own the organization.Moreover, the managers need to plan, organize, motivate and control the followers of the organization. In terms of the word leader which holds the whole reputation of an organization. In addition, the leaders of the organization have to deal with all stakeholders of the organization. Apart from that, an effective should know how to lead an organization. Moreover, various types of theories and models of leadership inspire the leaders to lead the organization at the top position. Thus, various types of leadership theories and models will be explained in this report(Barrow, Barrow and Brown, 2008). Page 3 of 19
Management and OperationsExamine with examples how the role of a leader and the function of a manager is applied in different situations within your organizationIn an organization, the leader and the manager both have an individual role to play. In terms of customer satisfaction which mainly conducted through effective product and service quality. Although, sometimes an organization has to face confliction regarding with customerservice. So, in this situation, the role of a manager is limited but the role of an effective leaderis huge. On the other side, according to the customer's point of view, the quality of the product does not meet the expectation of the customer(Evenson, 2011). As a result, naturally, the customer dissatisfied with the product and as well as the company also. Aside from that, the leader of the organization needs to analyze the actual hazards which are created between the customer and the organization. After determining the fault, the leader has to resolve it through taking effective and well decision for the organization. In addition, in this specific case, the leader has to pay more attention to the manufacturing process which is the main cause of customer dissatisfaction. Thus, he might found that due to lack of training the employees cannot comply with the technology. So, the leader may arrange a well-structured training system in order to improve employee performance. According to the above-discussed situation, the major role has been played by the leader, but the manager also has an essential role. In addition, the production manager should observe the activity of the employees who got proper training and report to the leader of the organization. As well as, the production manager needs to motivate employees about the reputation of the organization. Apply theories and models of leadership approach including situational leadership, systems leadership and contingency in specific situations within your organization.There are various types of leadership qualities need to be included in the behavioral approachof an effective leader in order to confront different situations. Of the best example of Page 4 of 19
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