Smart Distribution Networks and Operation Management

This assignment delves into the realm of smart distribution networks and their operation management. It examines various models and methods employed for optimizing these networks, highlighting key research areas and advancements in the field. The focus is on understanding how to effectively manage and control energy distribution within smart grids, considering factors like renewable integration, demand response strategies, and grid stability.

Management and operation

Table of Contents
INTRODUCTION...........................................................................................................................3
(a)Definition of leader and manger.............................................................................................3
(b)Difference between the role and characteristics of leader and manager................................3
(c)role of leader and manager in different situations within the McDonald's.............................5
(d)how a manager you identified carry out his/her functions giving examples..........................6
(e) different leadership styles: ....................................................................................................7
(e) Key approaches of operation management............................................................................8
(g)Role of leader and mangers of Amazon with regards to its operations management............9
(h)Value of operations management in achieving Amazons business objectives.....................10
(i)Factors within the amazon affecting the Operational management and the decision making
by the leaders.............................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
This report included two companies McDonald's and amazon. McDonald's in first task
whereas amazon in second task. As McDonald's is one of the most famous food organisation on
the other hand amazon is the most famous retailer company which provides online facilities to
the customers. Addition to this report will describes the different roles and characteristics of
leaders and managers As both are the back bone of any organisation. Apart from this report will
also explain the roles of leader and manager of McDonald's in different situations. Furthermore,
it also focuses on the functions of manager. Along with this it also describes the different
leadership styles which are following by the leader of McDonald's. Moreover, it also explain the
role of operation manager in the amazon. Apart from this, it will explains the different key
approaches of operation management. At the end report will describe the factors which impact
upon the function of operation management in positive and negative manner.
(a)Definition of leader and manger
 Leader: leader is person who guide other individuals, teams or entire organisation. They
set direction and build an inspiring vision. Leader mainly focuses on the employee's
performance and set the direction so therefore, workers can enhance their performance.
 Manager: manager is person who controls all the operations and functions of an
organisation. Manager is responsible for all the activities of corporation(Banwet and
Goswami, 2015).
(b)Difference between the role and characteristics of leader and manager
Leader and manager both plays a huge role in the success of organisation. Both follow
different policies and rules but they have common goal. As all the productivity and benefits are
depends on the leader, manager and employees. McDonald's is famous food organisation, this
firm is able to maintain their success with the help of high skilled leaders and managers. Both
managers and leaders plays a vital role in he operations within the McDonald's. There are many
differences between the role and characteristics of a leader and manager which are given below
BASIS LEADER MANAGER
Definition Leader is person who guide
individual and teams to
A manager is person who
control all the functions and

accomplish the target and they
direct in carrying out the duty
in McDonald's.
operations of whole
organisation. He is responsible
to assign the duty and task to
the employees in McDonald's.
Focus Leader focuses on the
motivational theories to
improve the performance of
employees. Leader of chosen
company determine the
performance of employees on
regular basis to improve the
productivity(Pimentel and
Simon, 2015).
Manager hire the high skill
employees to accomplish the
target of organisation. To
complete the tasks in effectual
manner, manager of
McDonald's focuses to develop
skilfulness among the
individual.
Decision making process Some time leader involve the
employee's views in decision
making process. Leader of
chosen company involve the
employees in decision making
process therefore, employees
can feel valuable at workplace.
The manager are included in
the every decision of
mcdonald's because he is the
only person who knows all the
situations within the company.
He does not involve the
employees in his decision
making process.
Power Power of leader is depends
upon their leadership styles. If
leader has good leadership
qualities he gets the support of
his subordinates and followers.
The power is given to leader of
cited company by their
followers.
Manager gets the power by
default because position only
has given power to him to
coordinate the functions and
operations of McDonald's.

Risk As leaders are creative and risk
taker he always take risk to
launch new products and
services. Leader of cited
company always choose the
challenging way.
They can be considered as the
risk averse. Manager always
follow the same strategies and
rules and regulations which are
build by the firm.
(c)role of leader and manager in different situations within the McDonald's
The leader and manager both plays a crucial role within the McDonald's. Both are
responsible for the efficiency and accuracy in the business operations. This helps corporation to
achieve the goal in effectual manner. Leader of cited company follow different leadership styles
to enhance the performance of employees on the other hand manager of chosen firm use different
policies and strategies to run all the operations smoothly. The different situations within the
McDonald's in which leader and manager perform their specific roles and functions which are as
follows:-
 Managing the situations of crisis: To solve the issues and conflicts in the business
environment, manger of McDonald's follow the different and effective strategies.
Manager of cited company is responsible to operate all the operations in smooth way and
he is also responsible for effective planning for overcoming a specific situations or
barrier. Some times conflicts are occurred among the employees when they work in team.
At that time leader has responsibility to understand the situations and resolve the issues.
Leader of chosen company focuses on the healthy relationship with employees because
with the help of good relationship leader can interact with individual easily(Muttaqi and
Perera,2014).
The operations within the McDonald's depends upon the production of goods and
services. To increase the productivity firm has to attract the new customers and new guests can
attract from the new products and services. So changes in business environment depends upon
the new plan and strategies developed by the manager of organisation. To maintain the
customer's loyalty, leader is also responsible this is because leader can launch new products and
services with the help of innovative and creative skills. Leader and manger both are also
responsible for maintain the quality of good and services. An organisation can increase the

productivity and growth by providing the high quality products and services. Leader of cited
company helps the manger to impose the plans and strategies in every level within the
corporation.
 Introducing rules and policies: Managers in the McDonald's is responsible for all the
effective changes and action plans. Manager has responsibility to manage all the facilities
for workers while doing changes on business structures and policies. At the time of
changing the businesses strategies and planes, leader is responsible for ensuring that their
team and followers are adopting the rules and policies.
(d)how a manager you identified carry out his/her functions giving examples
Manager plays different functions such as planning, controlling, staffing, leading and
organizing(Georgilakis and Hatziargyriou, 2016). All functions plays a huge role in the success
of corporation.
 Planning: It is process in which manger of McDonald's set objectivities. With the help of
planning manager of cited company determine all the conditions and factors which affect
the business. For example to launch new products, manager of chosen company will
analysis and determine the ways through which they can attract more customers. Along
with this, manager of cited company will provide new products and services according to
customer's need and interest.
 Organizing: In this process manager of HR department hire skilled and high qualified
employees to accomplish the organisation's goal in systematic manner. In this process
manager of cited company needs to organize hie or her team and resources according to
plan. Manager is responsible to assign the tasks and target to employees according to
their interest and qualification.
 Leading: This process includes motivation, communication, guiding etc. to improve the
productivity of business, employee's motivation is very important because motivated
workers are the main key of success. With the right direction and guidance, manager can
enhance the performance of employees.
 Controlling: After all the steps, manager is responsible for control all the operations in
systematic manner. Manager of chosen company needs to determine that all functions

and operations are operates smoothly or not. He needs to focus that all employees are
following the new rules and regulation or not.
(e) different leadership styles:
There are several theories and approaches applied within the McDonald's considering the
leadership in the corporation. Leaders are very important for every organisation because leader is
the person who guide the employees and motivate them to enhance their performance and to
increase the productivity of business(Jacobs and Chase, 2017). Leader of chosen company use
different leadership style to improve the performance of his followers. These different leadership
styles are as follows
 Situational Leadership: This styles states that leader or manager of any organisation
should adjust their leadership style according to situation at workplace. This leadership
style also focuses on the employee's point of view. Leader of McDonald's are able to
adjust their leadership styles in order to fit the development level of the subordinates. In
present situation, McDonald's is suffering from some issues such as increasing in
production cost, low quality of foods etc. to improve the quality of products and
according to present situation, leader of chosen company needs to adopt this leadership
style. Along with this, It also focuses on the leader and employee's relationship.
According to this style leader has to maintain a good relation with his or her followers to
enhance their performance and to solve the issues. Apart from this, situational leadership
styles also focuses on leader's different roles such as direction, guidance, controlling etc.
in this context, leader of mentioned company have to assign the task according to
employee's interest and qualification and skill(Futaki, NEC, 2014).
 Contingency Leadership: It is class of behavioural theory that states that there is no bets
way to organize a corporation or lead a company or to make decision. This leadership
style mainly focuses on particular factors related to the environment. This leadership
style states that success of organisation is depends upon the leadership, knowledge and
skills of employees and their contribution. A contingent leader of cited company
effectively applies their own style of leadership to the right situations. On the other hand
coaching is process in which leader provides his full support to the workers with effective
communication skill. With the help of Situational leadership style, leader of mentioned

company can solve the issues and can increase the productivity and benefits(Roy and
Bandyopadhyay, 2015).
 System Leadership: This approach is completely different from other approaches. This
style is used by the corporations to make an important change in the business. Along with
this, system leadership style also used for bring the efficiency in the business
environment. To improve the productivity and benefits in desire manner and to decrease
the production cost, leader of cited firm should focus on development activities. Through
this leadership style. Leader of McDonald's can bring new and future opportunities at
workplace and new chances and future development will help in to decrease the
production cost. To bring the new opportunities at workplace, leader should examine and
analysis the skills of hi or her followers. In present days cited company is facing
competition problems. as KFC, dominoes etc. are major challenging food companies for
McDonald's therefore, customers loyalty towards the cited company is decreasing
continually. So to remove this problem leader of McDonald's have to provide high
quality products and must examine the performance of employees.
(e) Key approaches of operation management
Operation management is an important area in managing a corporation and its whole
operations and functions. Operation manger of Amazon is responsible for maintain the quality of
products and services. In present days, chosen company is facing some problems, therefore,
operation managers has to solve that problems and issues. The strategic determination of its
operations management has become more and more complex, as the administration continues to
expand and diversify its business. So to maintain the quality of products and services, operation
manger of chosen must follow the key approaches which are given below
 Six sigma approach: It is an approach that focuses on the quality of products and services.
This approach states that high quality products and services are the best way to attract the
more customers and as number of customers increases, productivity and benefits will also
increases. Operation manager of amazon have to use six sigma approach at his workplace
to resolve the issues which are described above. This approach includes various tools
such as trending chart, potential defect calculations and other ratios. With the help of this
approach operation manager of chosen company can bring efficiency in the business

environment. In present days, customers are not properly satisfied with the services of
chosen company. As customer's are always ready to charge the high amount for good
quality products. Along with this, it also focuses on te Resource Utilization. To decrease
the production costs, operation manager of cited company needs to examine the
performance of workers. If employees are not able to use resources in systematic manner
then it will increase the production cost. With the help of six sigma approach, manager
can focus on the quality and resource utilization as well.
 Lean theory: as amazon is one of the most famous cloud computing company. This
company offers multi types products and services to the people. Operation manager of
amazon is facing problem of maintaining the waste products. To solve this issue, he
should use lean theory this is because this approach is the best way to increase the
benefits and also help an organisation to decrease the production cost. This theory mainly
used to remove the waste materials and products from the workplace. According to this
approach, operation manager should order the materials and row products only at time of
need and according to customer's need and interest. This process will decrease the
production cost and also help in removing the problem of keep the waste materials. With
the help of this approach he will not feel work pressure(Dillet and Lottin, 2015).
 TQM: This approach manly used in organisation to increase the productivity of business.
this approach states that operation manager have to focus on the total quality of products.
This approach should be used by operation manager of chosen company increase the
productivity in effectual manner. Through this approach, he will be able to provide the
products and services according to customer's needs and interest. Customer's satisfaction
is one of the best way to get the success in systematic manner.
(g)Role of leader and mangers of Amazon with regards to its operations management
At this situation leader plays an important role he has responsibilities to manage the
performance of employees. To improve the quality of services leader is only person who can
determine the performance of workers on regular basis. In this context, leader of chosen
company needs to motivate the workers by providing the development and trainings
 Role of trainings: It is process of motivation which is used by the various organisation.
This is the best way to motivate the employees because through the trainings workers

can share their knowledge and skills with each other. Through the development and
trainings employees can learn new skills. Motivated employees can be able to provide
extra efforts to accomplish the target in systematic manner.
 Reward system: Another role of manger is to offer the reward systems to the employees.
Manger has responsibility to offer the rewards in the form of bonus, prize etc. this is the
best technique to increase the performance of workers as they as they are the base of any
organisation.
(h)Value of operations management in achieving Amazons business objectives
Operation management includes certain responsibilities. To maximize the profits of the
corporation, operation management is concerned with the process of row materials and labours
converted into goods or services. He works as a backbone of any firm which keep it straight and
provide support for accomplish corporation's goals and targets. The main role of operation
manager is to maintain the efficiency and accuracy at workplace. There is no success and profits
for any business without operation management this is because it affects profitability of any kind
of small and big organisation significantly. He is responsible for keeping strong relationship with
suppliers to check raw materials being supplied at the right time. As we can say that it is art of
management of people, process and system for deliver of useful products and services to
customers. Human resource manager is responsible for hire and select the high skilled employees
at the workplace. Operation manager of amazon mainly focuses on two operations which are
customer's service and resource utilization. with the help of approaches which are described
above have to follow by the operation manager to get the success in effectual manner.
 Customer's satisfaction: As operation manger is responsible for the quality of products
and services. Different firm have different techniques to satisfy the customers. Amazon
also follow different leadership styles, policies and strategies to satisfy their customers
and to improve the productivity. To satisfy the customer, operation manager of chosen
company have to examine the quality of products and services on regular basis. Along
with this he has to analysis the performance of employees on regular basis. Manager
should offer the development trainings and other activities to the workers so that they can
share their skills and experiences with each other. And this process will help an
organisation to improve the productivity and benefits in effectual manner.

 Resource utilization: This is another important responsibility of operation manager. He is
responsible for maintaining the resources at workplace. If employees are not able to use
resources in systematic manner then it will increase the production cost. So that operation
manager have to analysis the performance of employees and should provide trainings
how to utilize the resources.
(i)Factors within the amazon affecting the Operational management and the decision making by
the leaders.
There are various factors which affect the business environment of an organisation in
positive and negative manner. This factors also leads impact on the operational management and
the decision making by leaders. The manager of amazon have reasonability to analysis all these
factors and should provide the effective plan to remove the negative factors. These different
factors are as follows
 Political factor: Some rules and regulations of government affect organisation positively
and some time negatively. Sudden changes by government may cause negative effect in
the business. Government rules and policies includes high taxes etc.
 Financial factor: In order to perform every corporation needs investment. Without the
ability of fund and finance organisation can not full filled the basis requirements for
example production of products needs raw materials, machinery, human resources all
these requirements can be fulfilled by only with the high amount of finance. Therefore,
the operation management and decision making by leader of amazon is highly affected by
this factor(Alderton and Saieva, 2013).
 Mission and objectivities: As amazon has so many competitors such as myntra, flip-cart
etc. which affect negatively and decrease the productivity of chosen business by offering
high sale system. So to remove this problem, amazon needs to change their goals and
business structures.
 Technology: This factor leads positive and negative impact on organisation. Wit the help
of advanced technologies chosen company are able to promote their business in
systematic manner. Through the Internet technology and social media such as Facebook,
twitter, Instagram. Chosen company are able to attract more customers. With the help of
google and internet amazon is bale to advertise their business in effective manner and is

able to attract customers easily towards their business. Some time is also impact
negatively as another competitors put the negative comments on official sites with the use
of advance technologies.
 Environmental factor: It includes disaster, earth quack etc. and all these factors leads
negative impact on business.
 Value system: Different nation follows different rules and culture. The several policies,
rules and regulations of organisation affect the business environment has huge impact on
the operation management as well as decision making by leader(Brandon-Jones and
Johnston, 2013).
CONCLUSION
From the above report it has been analysed that leader and manger both plays a huge role
in the success of McDonald. leader is person who guide other individuals, teams or entire
organisation. They set direction and build an inspiring vision. On the other hand manager is
person who is responsible for control al the functions and operations of corporation. Apart from
this, report also focused on the different roles of leaders and managers at different situation
within the organisation. Along with this it also described different leadership such as system,
contingency, situational. All these approaches helps leaders to improve the performance of
employees and to increase the productivity of business. Along with this, report also focused on
the present situations of amazon company. It described the six sigma approach, TQM which has
to be followed by the operation manger of amazon to solve the present issues. Furthermore, it
also explained the importance of operation manager in amazon. Operation manager is person
who is responsible for the quality of products and customer's satisfaction. At the end report
explained the different factors such as political, social, etc. which impact upon the functions of
Amazon's operations management.

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