Developing Communication Skills for Business

This assignment focuses on developing essential communication skills for success in the business world. It details a comprehensive learning plan encompassing various resources like recommended books and online materials. A personal journal is suggested for recording insights and reflections throughout the training. Additionally, the assignment emphasizes the importance of mentorship from CQU-selected professionals to guide the application of these communication techniques in real-world business settings.

EFFECTIVE COMMUNICATION
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Contents
Introduction......................................................................................................................................3
Diagnosis and Reflection.................................................................................................................4
Literature review..............................................................................................................................7
Action Plan....................................................................................................................................10
References......................................................................................................................................14
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Introduction
This report is on the effective communication it is the most important aspect with the help of
communication message can get from across the world. Communication skills are the major
factor and these skills are developed at a good level and these skills can be used in professional
and personal. Communication skills can be improved by using the effective communication. In
addition to this five diagnostic tools are used for analysis the communication skills which helps
in detecting the lack of skills in relation to communication. Literature reviews provide the full
information and with the help of this communication skills will improve. In addition to this
action plan helps in searching some activities such as taking the short course, and with the help
of mentor communication skills can be improved and by reading the plan.
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Diagnosis and Reflection
The report includes communications style such as Johari window, Assertiveness questionnaires,
communication style questionnaire, interpersonal communication and interview skills checklist.
These styles helps in examine the individual’s communication skills. This method is tough for
building my communication skills and for progressive my strengths and weakness in this
condition. The Johari window is useful to search out the different communication skills so that
with the help of Johari window understanding of communication skills related to verbal and
nonverbal communication is clear. Different culture can be understood by the communication
skills. In addition to this, some of the hidden areas based on such things from which I am known
from this but not the others and also have the ability to understanding the emotions based talks in
their tones (Owen, 2015). The another area is blind area quadrant means such communication
skills from which I am not aware of it but it is known to others such as encode the nonverbal
signal. The last quadrant aim is to find out the factor which is unknown and for this it requires
the skills to improve the better communication of various groups. Communication style
questionnaire is used for showing the communication style of the individual. This method is
known as more effective. In this amiable the scoring rate is 9 out of 18 it shows my dominant
style. Amiable individuals show them dependable, supportive, respectful and agreeable by this
only focus can be given to the present. The environment suitable for the Amiable people’s such
as I will involve personal, formal relaxed, orderly setting, friendly it means the reason behind the
frustrations and not capable of communicating easily such as formal setting like official
presentations and interviews ( Moss & Brookhart, 2012). The Amiable individual’s
communication model it includes must be a good listener, quite at the time, accurate and up to
date written work also the warmness. With the help of dominant style, I can view myself with
effective matches.
Assertiveness questionnaires with the help of this method communication skills can be asses.
Points score 12 out of 15 in passive attitude scale. Even I got frustrated then also I control my
aggressiveness. Having this attitude restricts the effective communication by this only I am not
able to communicate in the groups and also not able to communicate with seniors.
Another point is Interpersonal communication it helps in improving the communication skills
and also help in how to communicating with others. The scoring rate was 71 out of 90 points is
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of my self-assessment. After pointing out my scoring rate it can examine that I am a proficient
communicator. The score of 71 points is a good score and I need more to work on the
interpersonal communication skills because the communication skills are not grow-up and it
needs to improve more (Wimmers, 2010). I addition to this interpersonal communication skills
training is necessary to improve the communication skills. The interview skills checklist is used
to find out the individual’s skills at the time of interview. With the help of diagnostic tools, it can
examine that the weakness and worried has been observed while facing the interview even by
doing the good preparations for the interviews. Even fell panic and not make the eye-contact
while facing the interviews even by doing the good preparations of the interview not giving the
answer of questions properly. This is the reason there is lack of confidence while dealing with
interviews.
With the help of diagnostic methods error related to communication can be solved out such as
become tough to express the ideas or thoughts while facing the professional interactions it
happens because of getting nervous and panic (West, 2010). Having the difficulties facing the
interviews and presentations because of lack of confidence. Even I have experienced last year
that the due to the weakness it suffered in the professional communication. Hai resort which is
located in Hoi an, in Vietnam. Recently a call comes for an interview and even while facing the
interview in am not able to maintain the eye-contact and also giving the wrong answer due to
lack of confidence but although manage to pass the interviews ( Moss & Brookhart, 2012).
Another failure comes during professional communication is due to weakness is point out and
after obvious, the weakness and I were able to communicate with the businessmen having the
hotels in different countries such as Hotel Holiday Inn in Australia. From some different
countries such as- Canada, South Korea, Japan and Russia these are big travel companies with
higher ranks. It has become the responsibility while communicating individual have to manage
the time and schedule and also fulfilled the demands of businessmen.
These five diagnostic tools help in solving the problem related to expressing the ideas or
thoughts and lack of confidence facing at the time of interviews and while giving the
presentations. In this, while taking the example of having the problem of lack of confidence is
observed with the help of interview skills checklist it happens because of not having the ideas of
expressing the thoughts while in interviews (Pinola, 2014). The another problem is not having
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the confidence while communicating with others it is another issue which can be solved out with
the help of assertiveness attitude as amiable. The definition of Amiable is defined individual is
not straightforward and for controlling these condition aggressiveness is not needed. During the
communication, while communicating with others shows my lack of confidence as a result of it
known as assertiveness attitude of being amiable.
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Literature review
Lack of preparation, planning, language problem, nervousness, bad thoughts and expression,
ideas, fear, doubly objects are the major reasons which come in the way of communication with
another person. This hindrance shows the path towards ineffectiveness and creates a loss to our
communication development. Our ideas are not expressed in passive communication. Assertive
communication should be adopted to come over these hindrances (Angelo, 2014). Skill will be
able to communicate by using Assertive communication as our feelings will be free and will be
open to parties. In forwarding, the message skill will be productive. The cases in which we not
express our feelings properly to the parties the Assertive communication thinks to solve out our
problems. The idea of communicating with professionals, preparation of ideas, thoughts, and
criteria of the meeting are the major factors of effective communication.
The only one which is adopted by you and others in the exchange requisite for effective
communication is assertiveness communication (Adair, 2013). It forms the environment of open
and honest communication where people are free to express their feelings easily. In Assertive
communication attitude, the only people are included who feel easy in conveying themselves the
reason for it is that they knew that their communication will be too listened and got the
appreciation whether they agree with it or not. To gain knowledge is the skill for adopting the
idea that what you say during exchange so that you alley get your objective without alienation
one. It can be described as messages, thoughts also the main objective of members should be
clear and meaningful (Hargie, 2016). It should be conveyed and develop to individual well.
Interpersonal skill should possess the high quality. The concern parties which are included in it
should get the effective ideas to find out the needs of the party communication skill helps a lot.
Interpersonal is to be developed for effective communication. These skills are one who pertains
to a relationship with people. A good method for improving your interpersonal skills is to know
how you would like that other to treat you and how you treat. Interpersonal skill presents the
way; in interrelating with others how capable you are. For a look, in a respectful manner if a man
knows that how to communicate with others is known as ‘active listening '. Types of soft skills
are embraced by this which involves:
Mentoring- training is given to one or more than one people.
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Communication- By verbal or nonverbal ways ideas are conveyed effectively.
Leadership- By presenting the example leading and supporting the other individual.
Problem-solving- personal, business and group problems are determined.
Negotiations - having an agreement with others when the opinions are different.
Empathy- individuals are accepted in the organization.
Teamwork- for achieving different goals work is done with types of people.
It is a result of interpersonal communication because it has improved a lot that an individual can
take out a problem of lacking confidence in presentation, a communicator can manage the
communication during the presentation with the help of training and by limiting the quality of
communication he can also help in changing the topic (Goldberg, 2014). At the time of
managing in front of the various audience and during the time when attractive knowledge the
progress is very dangerous of interpersonal communication. It is defined as the use interpersonal
communication is to give the encouragement to know about its process at the time of presenting
in front of different parties. More to this the getting of verbal and non-verbal indication by this
way it gives help in the improvement of interviews and presentation given by them and it is also
noticeable at the present time that how they are giving their reaction to messaging when
communicating (Hakim, 2016).
The time when the message is conveyed to the audience the important thing to be reminded is
that there should be a confidence and the communicators must possess the ability so there should
be a relief to the audience that what message the communicators are passing to them. Because of
communication hesitation, some problems may take place known as the anxiety level when the
problem is faced during communication with others. For poor communication, communication
apprehension is used when interviews and presentation are faced. For creating the problems in
communication, anxiety is one of the reason.
It is not easy to embark on as the oral presentation is a very difficult task, lacking confidence at
the speaking time in front of others and because of this the ability for speaking in front of others
reduce down (Pinola, 2014). Expressive about the anxiety factor, it only takes place due to the
absence of confidence and the foremost thing to be developed is the confidence and also to build
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the presentation skills. Expectations of the audience and what they are expecting from the
communicators before the presentation can be examined with the help of communicators.
Understanding the communicator's role is the main factor as it includes to notify, convince, train
and motivation of the audience is not an easy task as it is a serious step during communication
skills improvement (Hakim, 2016). More efficiency is needed for presentation while going for an
interview as the confidence level gets down and to develop it again is not an easy task and also
ensuring the right message has been passed or not to the audience. When facing the interview the
knowledge of current trends of the company helps in bringing the confidence as in the case of the
interview it is possible to make a research on the company was going for an interview (Barker,
2016).
It is very important to make a deal planning’s with the anxiety factor it involves during the
presentation is given and interviews it points out the skills which are needed at the time of
interview and also check the confidence that what message they are conveying in the
presentation. In this firstly the topic is to be examined and the features should also examine
which are related to the presentation so that it can help in developing the confidence and it also
makes an effort in conveying the better message at the present time. The important thing is to
know about the questions first and giving their answers correctly with full confidence and the
correct one at the time of interview process
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Action Plan
In this report, activities are followed by me for earning the knowledge related to communication
skills and also improve the communication skills. Some of the activities performed while
improving the communication skills such as pursuing the short course from the institute, reading
the articles as well as from books also and mentoring from CQU ( Moss & Brookhart, 2012). In
this Action plan is introduced includes the area related to activities which have undertaken. In
this measurement and examine is done after the end of commenced activities. With the help of
measurement, activities given below can be carried out for improving the communication skills.
Activitie
s
Description of activity to be
undertaken
Time
period
for
completi
ng the
activity
(in
months)
Evaluation after completion of
undertaken activities
Undertak
ing short
courses
To learn more about the topic
related to communication short
course is going to be undertaken.
This course will help me to gain
more knowledge and also help me
to build my communication skills.
The short available which are
taken by me:
Australia Institute of
Management running the courses
of effective
communication. Communication
skills can .It will help in
communicating in front of large
1-3 To check the knowledge taken by
me at the time of course or training
session a communication
assessment will be taken. A KWL
chart is made for concluding the
accomplishments for the period of
activities carried out. For
considering the skills of
communication and it related to the
result of overcoming the skills after
the period of session training; the
five diagnostic tools - The
Communication Style
Questionnaire, Jamari window,
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group of people and in the
formation of meaningful
messages.by improving by taking
the training of communication
skills course from a professional
training institute Queensland
University of Technologies. By
taking the training of
communication skills helps in
communicating with the seniors
and with the large group of people
and delivered the meaningful
message.
Assertiveness questionnaires,
interview skills checklist and
interpersonal commutation are to
find out the communication gaps
and it can be experienced by me.
By the help of this level of
communication skills is improved
so that it can be realized at the time
period.
Reading
plan
Improving the communication
skills in better and to earn the
good understanding on this aspect
of communication, reading the
books and Articles. For example-
 Communication Skills for
Business Professionals,
written by Philip Centre in
the year 2015.
 Communication Skills For
Dummies written by
Elizabeth Kuhnke in the
year 2012.
1
Personal
Journal
During the training session, the
entire lesson I have learned in the
sessions and the all the learning
course are listed by me in the
3-5
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personal journal. While in future
any error arises than with the help
of this lessons problem can be
solved out.
Mentor These communication skills can
be learned easily and the
techniques of applying the skills
in the business can be applied
with the help of mentor, only
selected by the CQU. The
importance of learning the
professional communication
skills. This will help be in
supporting my professional skills
of communications while
communicating with others and
also it help in communicating
with business world.
2-5
GANTT chart
References
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Moss, C., & Brookhart, . (2012). Learning Targets. ASCD.
Shultz, G. (2016). Learning from Experience. Hoover Press. .
Adair, J. (2013). Develop Your Leadership Skills. Kogan Page Publishers.
Angelo, G. (2014). The 7 Effective Communication Skills. Seisnama.
Barker, A. (2016). Improve Your Communication Skills. Kogan Page Publishers.
Goldberg, D. (2014). People-Centric Skills. John Wiley & Sons.
Hakim, Y. E. (2016). The Importance of Engagement in the Learning Experience. Retrieved
2017, from http://www.citethisforme.com/blog/2016/02/01/the-importance-of-
engagement-in-the-learning-experience
Hargie, O. (2016). Skilled Interpersonal Communication. Taylor & Francis.
Hayes, J. (2013). Interpersonal Skills: Goal Directed Behaviour at Work. Routledge.
Hill, C. W., & Jones, G. R. (2012). Strategic Management: An Integrated Approach. Cengage
Learning.
Hokanson, B., Clinton, G., & Tracey, M. (2015). The Design of Learning Experience. Springer.
Kehoe, D. (2011). Effective Communication Skills. Teaching Company.
Kolb, D. A. (2014). Experiential Learning. FT Press.
London, M. (2011). The Oxford Handbook of Lifelong Learning. Oxford University Press.
McKay, M., & Davis, M. (2009). Messages: The Communication Skills Book. New Harbinger
Publications.
Owen, J. (2015). The Leadership Skills Handbook. Kogan Page Publishers.
Pinola, M. (2014, 6 14). Top 10 Ways to Improve Your Communication Skills. Retrieved from
www.lifehacker.com: https://lifehacker.com/top-10-ways-to-improve-your-
communication-skills-1590488550
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West, R. (2010). Understanding Interpersonal Communication. Cengage Learning.
Wimmers, J. (2010). Design and Analysis of a Questionnaire. GRIN Verlag.
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