Human Resource Management at Hilton Stratford

This assignment analyzes human resource management strategies employed by Hilton Stratford. It compares two selection process approaches: a comprehensive method and a streamlined one. The analysis explores the advantages and disadvantages of each, considering factors like cost, time efficiency, and candidate experience. The document also highlights Hilton Stratford's emphasis on on-the-job training as a key performance development tool for employees.

HRM

Table of Contents
Introduction.................................................................................................................................................3
Background..................................................................................................................................................3
Analyse the role and purpose of human resource management in a selected service industry with
reference to Hilton Hotel Stratford.............................................................................................................4
How human resource management role contribute to the Hilton Stratford.......................................5
Justify a human resources plan based on an analysis of supply and demand for a selected service
industry with reference to Hilton Hotel Stratford.......................................................................................7
Assess the current state of employment relations for the Hotel industry.................................................10
Discuss how employment law affects the management of human resources for the Hilton Hotel as
selected service industry business.............................................................................................................11
Analysis of the recruitment and selection policies and procedure in Hilton Stratford....................12
Discussion how job description and person specification can be matched for specific job in
Hilton Stratford........................................................................................................................................15
Comparison of selection process in Hilton Stratford with other tourism and hospitality
organization.............................................................................................................................................15
Assessment of different selection process..........................................................................................16
Conclusion.................................................................................................................................................16
References and Bibliography.....................................................................................................................18

Introduction
One of the most vital and complex duty for the human resource manager is to manage
human resource of the company. This report has critically described the key issues
associated with managing human resource. To clarify the report, the discussion and the
elucidation has been carried out on the function and the concept of the human resource
management, HR planning also has been argued in this document. On the other hand,
nature of employees’ relationship and it’s the practices carried out in Hilton hotel,
Stratford, UK are also discussed. In contrast, the recruitment processes, job description,
specifications that influenced the employee’s performance will also be debated in further
discussion and various types of selection procedures are also discussed in this report.
Background
Hilton Hotel Stratford is the one of the most common and famous name hotel
businesses. The main company is called Hilton. The Hilton Hotel Stratford hotel is very
famous as because its location is in suitable place for the tourists.(Hilton-global, 2013).
It is located a 20-minute drive from Birmingham International Airport, Hilton hotel is just
off M40 and Junction 15. The major competitors of Hilton Hotel Stratford in hotel
business market are Holiday Inn Brenod, Corinthia and from Sheraton Heathrow (Hilton-
Global, 2013).

Task 1
Analyse the role and purpose of human resource management in a
selected service industry with reference to Hilton Hotel Stratford.
Human resource management is that process, where the development and progress of
the human resources of an organization can be done. On the other hand, to make sure
the development and progress of human resources some basic and primary activities
could be performed in human resource management. Those activities are like staffing of
human resources, train and motivate them, development and maintenance. All the roles
and purposes of Human resource management are written below-
Recruitment:
Hilton is one of the most versatile Hotels in Stratford. It is very vital that the
management of Hilton hotel make sure; all the staffing activities for Hilton Stratford
recruiting team recruits the qualified and experienced applicants, select them and
places them in proper position according to their experience, qualification and efficiency
(Freeman, 2001).
Training and Development
Training seems like a minor part of the whole development process of the employees.
But training is very vital for the employees of any company. Hilton Stratford provides
training to the employees on regularly basis to ensure that the employees become more
competent, enthusiastic and efficient. As a result, the employees can render best quality
services. On the other hand, development and training are also the vital part of human

resource management role that contributes to so many ways to the human resource
management. Development and training are the best ways that really assists to
enhance the competency and capability among the people who are really involved in
the training and development curriculum held by the Hilton management (Eccles, 1991).
Motivation:
Motivation is the mechanism what inspire the employees and energize the employees to
be directed according to the desire of the organization management and the final desire
of the management of the organization is to accomplish the tasks and goals of the
organization. The management of Hilton Stratford considers that motivation is the
psychological procedure that creates inner feeling among the employees of the
organization to create profit reducing the employee’s absenteeism and enhances the
employee’s commitment in work (Eccles, 1991).
Maintenance:
Another vital part of the human resource management is to keep the employees of
Hilton Stratford sincere as it is providing the employees of the company with those
policies that are better for the management of the employees’ safety and health of the
organization. The management of Hilton Stratford believes that if the good relationship
and communications is retained between the company and employees, the company
definitely will flourish and the company’s outcome would be very good. (Hodgetts and
Luthans, 2000).
How human resource management role contribute to the Hilton Stratford

HRM is that management philosophy where all the emphasis has been given to
establish the employee relationship and where the emphasis has been given to the
development of the organization. On the other hand, as many organizations emphasize
on the applications of the role of HRM for the development of the employees of the
organization, the Hilton Stratford is also doing the same thing. This part of the report is
named statements that provide role of human resource management and the process of
how these responsibilities are helping the Hilton Stratford, which are written below-
 The management of Hilton Stratford is able to offer reasonable price to the
customers where as other competitors are often offering high prices.
 The role of Human resource management contribute to the Hilton Stratford by
providing the poll of efficient and qualified applicants and the candidates as it
attracts the experienced and capable candidates by the staffing role of the HRM.
 The role of the Human resource management also assists to achieve and to
develop the performance ratio of Hilton Stratford as because it provides these
company very competent employees. The reason of having competent
employees is due to the training and development of human resource role. The
training and development to make the employees more competent and reduce
most of the turnover among the employees as well increase the punctuality.

Justify a human resources plan based on an analysis of supply and
demand for a selected service industry with reference to Hilton Hotel
Stratford.
Human resources are also the most vital part of an organization. If the human resources
are properly utilized, the organization could be more competent, progressive and
profitable. Another important factor is Human resource planning. Human resource
planning should be in those decisions that are determined previously according to the
requirements of HR for many positions in the organization. Hilton Stratford Human
resource planning is shown below-
Figure: Human Resource Planning

Source: Hilton-Global, 2013)

There are five major steps in Human resource planning for Hilton Stratford. Those
steps are given below-
1. Identify the key areas of position:
First step of employees planning of Hilton Stratford is to identify all those key
areas of position where there are more possibilities to find out the vacancies.
According to that identification the Hilton Stratford endeavours to start planning
for the human resource (Eccles, 1991).
2. Identify the capabilities for positions:
Second and important step of the human resources management is the planning
about the management of Hilton Stratford to identify the capabilities that are
required to perform the tasks which are assigned for the people of the vacant
positions. On the basis of the requirement of the skills to perform the work, the
management makes the required plan.
3. Identify the employees and assess them against capabilities:
In the third step of human resource planning of the management of Hilton
Stratford is to identify the interested employees and assess them against
capabilities whether the employees are capable to complete the specific tasks
with their capabilities or not. It is identified by the management of the respective
organization (Singh, 2003).
4. Develop knowledge transfer plans:
In this step of human resource planning, the duty of the human resource
manager is to identify the areas where they will be capable of implementing the
succession and knowledge transfer plans if they think that it will be necessary.
5. Evaluate effectiveness:
The last and final step of human resource management planning is the
assessment of the effectiveness of the human resource planning. If the
predetermined actions of human resource planning works well and make
organization very competent through the implementation of the human resource
plan then the actions will be considered as effective.

Task 2
Assess the current state of employment relations for the Hotel industry.
Employee relationship in United Kingdom is based on the democratic style or
philosophy. The employees are believed to follow the rule of UK while serving the
respective organization and the employers are also supposed to maintain the law of UK
in organization. According to the philosophy of employees’ relationship in UK, the
employees and employers are in position from where both of them have the authority to
bargain to see the win position of their desire and in the employee relationship in United
Kingdom, stress has been given on the win-win approach where the associated parties
will get benefits (Kamoche, 2001).
Hilton Stratford one of the profitable and customer oriented hotel of UK believes in win-
win methodology that mean that the concerned parties will get benefits from the contract
or from the activities performed. Therefore, it can say that Hilton Stratford believes in
democratic style of employee relation and it exercises the win-win methodology in
employee relationship (Hilton-Stratford, 2013).

Discuss how employment law affects the management of human
resources for the Hilton Hotel as selected service industry business.
Law is the guideline which informs how the activities will be accomplished. Each and
every country needs to obey the law when it articulates the human resource policy for
the organization. The organization of United Kingdom needs to express the laws of
human resources when it creates its human resource policy. In this section of the report
the discussion has been presented how the employees’ law of United Kingdom
influences the human resource management function in Hilton Stratford. In every
organization the employees are considered as the facilitators to perform all the activities
of organization where the human resource contribution is vital (Singh, 2003).
Brief contents of employees law of United Kingdom:
Employee law of United Kingdom states the issues that confirm the improvement of the
employees or workers and the employee’s law plays vital role to protect the benefits of
the employees working in the organization. In this sub-part of the report, the contents of
employee law of United Kingdom have been discussed. It is employee law of United
Kingdom which covers the legal relationship of authority, workers and trade unions. The
workers who are engaged in the activities of United Kingdom get benefitted by dint of
the minimum charter of member privileges. The contents of employees law has been
given below-
‘’The contents of United Kingdom employees law directly related with the human
resource management practice are ‘’minimum wage is £6.31 for over 21-year-olds
under the National Minimum Wage Act 1998, 28 paid holidays and no more than 48
working hours unless one gives consent under the Working Time Regulations 1998, the
right to request flexible working hours/patterns and the right to leave for child care
according to the Employment Rights Act 199’’.

Analysis of the recruitment and selection policies and procedure in Hilton
Stratford
Recruitment and selection are the two parts of the staffing of the role of human resource
management. Hilton Stratford as a robust hotel business of United Kingdom recruits its
essential human resources through the websites advertisements. Firstly it recruits its
essential human resources on the basis of the recognizing the required persons and the
selection policies of this organization is accomplished through the discrete selection
philosophy and the selection process of the organization has been given below-
Figure: Selection Procedure in Hilton Stratford
Source: Hilton-Global, (2013)

The selection process of Hilton Stratford is the number of activities by which the
management of the hotel can select the top candidates from the applied group of
candidates and the selection process by which the organization can select the suitable
candidates are stated below-
Preliminary Screening:
In the preliminary screening stage of selection procedure in Hilton Stratford, the
candidates are dismissed who cannot achieve the minimum acceptable qualifications
that the management of Hilton Stratford cited out in recruitment and the successful
candidates are allowed to the next stage (The Guardian, 2013).
Completely Filled Application:
Completed application is the second stage where the employees are dismissed who
fails to complete the application form correctly and the applicants are allowed in the
further stage if they have completed the application thoroughly.
Employment Test:
If the candidates of Hilton Stratford fail in the test are dismissed and the candidates who
pass the tests are allowed to go to the further stage.
Comprehensive Interview:
The management of Hilton Stratford dismisses the employees who fail to impress the
interviewer and the candidates are permitted in further and are offered with the
conditional job (Freeman, 2010).
Background Analysis:
If the candidates apply for the post and prove their worth are justified with their
background investigation. Background investigation procedure assists the management
to know the facts about the candidates thoroughly.

Medical Examination:
The management of Hilton Stratford asked for the medical examination about fulfilling
criteria of the candidates to do the job(Hilton-Global, 2013).
Permanent Job:
The candidates who fulfill all the criteria effectively are provided with the job
opportunities and they are employed as the permanent employees in Hilton Stratford.

Discussion how job description and person specification can be matched for
specific job in Hilton Stratford
Job description is the written papers where the details descriptions are written regarding
the activities of jobholders, how the job holders do the activities, and situation which
needs to face to complete the activities and the reasons why the jobholders perform the
activities and person specification is the identification of the person who has the ability
to perform the specific job. Hilton Stratford as growing and profitable business,
sometimes, needs human resources to complete the tasks or to carry on its activities
appropriately. If Hilton Stratford needs to recruit experienced employees, the employees
of other organizations can compare the description of the job with all the activities they
perform. If activities match they go for adding in the family of Hilton Stratford and the
fresh candidates can also apply according to the job specification and in this category
the experienced candidates can also match with the specific job of Hilton Stratford
(Singh, 2003).
Comparison of selection process in Hilton Stratford with other tourism and
hospitality organization
Hilton Stratford is hotel business of United Kingdom although one of its branches is in
Stratford and it has many branches around the world. To compare the selection process
of Hilton Stratford, Holiday Inn has been selected and in this section the debate has
been presented on the comparison of selection procedure of Hilton Stratford and
Holiday Inn Brenod.
From the analysis of the selection procedure of Hilton Stratford it has been informed
that the management of Hilton Stratford follows the discrete selection procedures.
Discrete selection process of Hilton Stratford terminates the employees in each stage
that doesn’t impress the interviewer in each stage. The competitor of Hilton Stratford is
Holiday Inn which follows wide-ranging techniques of selection where the employees
are permitted to face all the stages of selection stages (Hilton-Global, 2013).

Assessment of different selection process
The advantages of this selection procedure are:
 it reduces the cost
 it needs little time
 it helps the management to reduce hassle
 The management of the organization will be free from stresss to select at the
final step.
The disadvantages of this selection procedure are
 it fails to select the best available employees
 it creates embarrassment and frustration
 It creates the stress for management as the management dismisses the
candidates in each stage.
The Comprehensive selection procedure has also several more advantages and
disadvantages. The few more advantages of comprehensive selection procedure are
that this process helps the management or interviewers to judge the essential skills of
candidates as in this process the candidates are allowed to pass through all stages so
they get the opportunities to show their competency, this process helps the organization
to select who have best competency from different segments. Some more
disadvantages of this selection process are from the time as it takes great time, it takes
effort from the management and it needs more costs (Forgang, 2001).
Conclusion
Managing human resource is the vital issue for any organization and for Hilton Stratford
as well. Hilton Stratford as a versatile hotel confirms the performance of the
organization by the implementation of the roles of human resource management and to

develop the performance of the employees the management of Hilton Stratford believes
in on the job training.

References and Bibliography
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Business Review, January-February
 Hodgetts, R. furthermore, Luthans, F. (2000). Global Management: Culture,
Strategy, and Behavior, McGraw-Hill.
 Kamoche, K. (2001): Understanding Human Resource Management.
Buckingham: Open University Press
 Pfeffer, J (1995): Producing feasible upper hand through the successful
administration of individuals: Academy of Management Executive, 9; 55-69
 Richardson, R. furthermore, Thompson, M. (1999): The effect of individuals
administration rehearses on business execution: A writing survey. Stratford: IPD

 Singh, K. (2003): The impact of HR practices on firm execution in India. Human
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 Vectorstudy, 2012, Administrative administration, [Online] Available At:
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 The Guardian, (2013), Business data, [online] Available At:
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