Compliance with Regulatory Requirements in Business Operations

This document discusses the importance of complying with regulatory requirements in business operations, including identifying sources of information, evaluating compliance requirements, accessing regulatory information, understanding risks and consequences of non-compliance, and the need for specialist legal advice. It also covers the development of regulatory policies and procedures, roles and responsibilities of personnel, distribution of policies and procedures, and organizing information updates for legal compliance. The document emphasizes the benefits of communication with regulatory authorities and the importance of maintaining business and occupational licenses to avoid risks to the business.

Research and comply with
regulatory requirements

Contents
TASK 1............................................................................................................................................1
1. identify sources of information for compliance with laws and licensing for business
operations.....................................................................................................................................1
2.evaluate areas of business operation and determine scope of compliance requirements.........2
3. two examples of ways to access regulatory information relevant to specific business
operation......................................................................................................................................3
4. Where could the identify risks, penalties and consequences of non-compliance....................3
5. Outline two examples of the organisation may need specialist legal advice...........................4
TASK 2............................................................................................................................................4
1.develop and clearly articulate regulatory policies and procedures...........................................4
2. two roles and their responsibilities of personnel for regulatory compliance in policies and
procedures....................................................................................................................................5
3. an example of when the distribution of policies, procedures and legal information to
personnel would be appropriate...................................................................................................5
4. organise information updates for personnel to ensure their knowledge of roles and
responsibilities for legal compliance...........................................................................................5
TASK 3............................................................................................................................................6
1. beneficial to communicate with regulatory.............................................................................6
2. Maintain business and occupational licences and check contractor compliance to avoid risk
to business....................................................................................................................................6
3. continuously evaluate business operations for non-compliance and implement modifications
.....................................................................................................................................................6
REFERENCES................................................................................................................................8

TASK 1
1. identify sources of information for compliance with laws and licensing for business operations
It has been analysed that wit. in every company there are legal compliance which needs to be
fulfilled so that the business operations can be carried on. It assists in ensuring that consumers
are safe and protected, also it helps in making sure that employees work in better working
conditions. They make sure that the staff is been protected from any type of harm as well as
injury. Laws and licensing can also regulate the quality of goods and services and ensure that
they meet national standards (Root, 2019). In this firm can implement best practise standards. It
has also been analysed that the adequate legal requirements depend upon the size and exact
location of firm. It is expected persons who are working on senior level has knowledge related to
the legal requirements. In this they must have knowledge related to key practices which are being
prohibited by law. They should also contain knowledge based on auditing and inspection
regimes. Senior management level should also contain also have the knowledge related to main
issues which can be faced by non-compliance.
They should also be aware about the rights and responsibilities for business. Company can
also be engaged in taking other specific measures when the rights and responsibilities are not
being followed by them. Specific actions must be taken so that better discipline is being
maintained. In this the hotel needs to ensure that the ethical code of conduct is being followed by
them so that brand reputation of firm can be enhanced. In this the practice standards are being
applied to work (Orozco, 2020). All rules and regulations needs to be complied by hospitality
sector. In this the hotel must ensure that workers are working in safe and secure condition. They
should also make sure that the no discrimination exists between workers, there must be equality
so that the goals and objectives can be achieved by them. It has also been analysed that the
hospitality organisation must be engaged in making proper rules and regulations, so that better
environment can be implemented in organisation. This will assist in making sure, that employees
are being retained. There are various sources of the information which are based in legal
compliance. It includes the following:
 Local, state, territory or commonwealth government departments or regulatory agencies.
 The associations of industry
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 There must be a plain document of English which can explain operational needs of
legislation
 Data from the computer and internet.
 Discussions with the experienced personnel’s in industry
 The other sources of information can include accreditation operators, organisations and
their associations. It can also include the developers based on their code of conduct. The
information can also be gathered based on journals and seminars. It can also be collected
based on colleagues and suppliers. It can be gathered from libraries, articles, media,
reference books, internet and other materials.
2.evaluate areas of business operation and determine scope of compliance requirements
Scope related to fulfilling compliance requirements: In this the hospitality company must be
engaged in analysing about which laws and need of licensing is been related to their industry. It
has been analysed that Sydney Harbour Marriott Hotel must be engaged in addressing the
legislation. It includes the following:
 Anti-discrimination act, it includes the provision related to providing equal employment
opportunity.
 Australian consumer law, which is been related to refunds and other exchange related
items.
 Contribution of employer to superannuation (Kocziszky, Veres Somosi and Kobielieva,
2017).
 Addressing to the other acts like environment protection and making sure that
sustainability is been maintained. The other acts like fair work act 2009 must also be
complied with business operations. In every operation of business hospitality firm needs
to be engaged in making use of environmental hazard identification. They should also be
engaged in following and maintaining the sustainability.
 The provisions related to National employment standards also needs to be followed. The
hospitality firm needs to be make sure that they are being engaged in providing healthy
and safe working conditions to workers. Better and adequate workplace relationship
should be maintained, so that better working environment can be provided to workers.
 It has also been analysed that the Harbour Marriott hotel needs to be engaged in
addressing to various other legal requirements such as Food standards Australia New
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Zealand act 1991. Hotel needs to be engaged in making sure that the food safety is their
first priority. They also need to comply with requirements of WHS.
3. two examples of ways to access regulatory information relevant to specific business operation.
Business operations basically means the daily activities which are being undertaken in
hospitality organisation so that productivity and operational efficiency of business can be
increased. There are various operations of business which needs to be undertaken by Marriot
hotel. In this they can be engaged in making bookings on time, hotel can also be engaged in
making sure that guests are been able to properly check-in and out. They should also be involved
in making room available to every guest and keeping a track on safe conditions of the guest
rooms. Hotel manager should also make sure to address the special requirements made by guests.
For the above mentioned business operations, there are various regulatory information that can
be complied (Grafton and Williams, 2020). It includes the following and for example when been
involved in making books various laws such as anti-discrimination law and the other policies
related to privacy as well as confidentiality must be followed. They must make sure that the
private information of clients must be kept private and should not be leaked. This will assist the
Harbour Marriot hotel in enhancing the brand reputation and value. It has also been analysed that
when been involved in preparing and making rooms of guests, they must also be engaged in
addressing requirements of WHS so that better hygiene and workplace conditions is being
maintained. When been engaged in handling the issues faced by consumers, The Australian
consumer law must be applied and maintained.
4. Where could the identify risks, penalties and consequences of non-compliance
If the hospitality organisation is being engaged in noncompliance with the laws rules and
regulations, then the risk related to lowering down of their brand reputation. It has been analysed
that the risk related to raising of various penalties can also be increased. The brand value and
reputation can have serious hit on sales of firm (Babayanju, Animasaun and Sanyaolu, 2017).
They can be able to lead to further loss of opportunities. It has also been analysed that if the rules
and regulations are not being addressed by firm and failure related to same can lead to fine. The
various disciplinary actions can be raised from fine to cancellation of license can be faced by
Harbour Marriott hotel. It has also been analysed that monetary penalties can also be faced by
the hospitality company. The noncompliance can increase their risk for lowering down of brand
reputation. Hotels profit as well as revenue can be lowered down because of this. It has been
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analysed that if there are major noncompliance with laws than firm may be completely shut
down and the failure to comply is illegal in Sydney Australia and because of this the governing
bodies can take relevant actions for noncompliance of rules and regulations. It has also been
analysed that punitive damages depending on size of company can be given.
5. Outline two examples of the organisation may need specialist legal advice
It is really important that Harbour Marriott hotel is been aware of the laws that applies to
hospitality sector. There are various fields on which firm can need special legal advice. Like for
example hotel needs to be involved in making sure that employees are being provided with better
and adequate training so that food safety laws are being met by them. There are various training
requirements for hospitality business. It is mandatory that hospitality organisation has one
nationally recognised training supervisor in their company. This needs to be taken in
consideration with Harbour Marriott hotel. It has been analysed that Federal legislation
(governed by FSANZ) states that all Food Handlers must be trained in food safety. It has also
been evaluated that various other aspects can require the legal compliance other than these two.
This will assist that the food handler also must be provided with adequate training so that better
services can be provided to consumers (Sunkle and et.al., 2017). This will assist in making sure
that high quality of services is being given to the guests. The hospitality organisation also needs
to be engaged in making sure that health and safety aspects of staff members and the other
employees are taken prior in consideration. They must make sure that hygienic procedures are
being followed for food safety so that better services are being given to consumers. This will
assist in making sure that high quality of services is being given and this will assist the
hospitality firm in growing.
TASK 2
1.develop and clearly articulate regulatory policies and procedures
Hospitality organisation must make sure that they are involved in developing clear
regulatory policies and procedures so that they are being readily available and understood by the
entire staff. This is necessary so that no miss-understanding exists between staff members, and
also they have full knowledge related to policies that has been implemented by Harbour Marriott
hotel (van den Broek and van Veenstra, 2018). It has also been analysed that all rules and
regulations must be made readily available to staff members so that they know what is necessary
for them to be done and also it will assist them in achieving set target as well as mission. It is
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necessary to make employees aware about policies in order to save reputation. Employees also
needs to be get aware about facts that their firm is been engaged in following all the laws which
has been implemented by government, so that there trust increases.
2. two roles and their responsibilities of personnel for regulatory compliance in policies and
procedures.
There are various roles and responsibilities of described personnel’s that can assist in regulatory
compliance of policies and procedures. It can include the following:
 To evaluate risk: The main role of personnel is to analyse and evaluate risk, in this they
need to be engaged in making sure that policies, rules and regulations that has been
implied by government is being fulfilled, so that no risk is being faced by them in future.
 To address non-compliance wherever it occurs: In this the personnel must be involved
in analysing non whether the policies are made according to the laws implemented by the
Australian government or not. In this the personnel try to save company from any type of
risk and also they can be saved from the cost (Schmidt, 2019).
3. an example of when the distribution of policies, procedures and legal information to personnel
would be appropriate
The distribution of policies and procedure can be appropriate when the personnel are being
provided with adequate training. They must be provided with the adequate policies and
procedure before they are being involved in doing any kind of business operations. This will
assist them in making sure that all policies rules and regulations are being maintained and
followed. This will assist them in assuring that the organisation is not been engaged in following
the non-compliance.
4. organise information updates for personnel to ensure their knowledge of roles and
responsibilities for legal compliance
There are various methods which can be used for making sure that organise information updates
are been collected from personnel, so that they can make sure that adequate roles and
responsibilities are being followed for legal compliance. In this the information can be gathered
from the method of emails and also it has been analysed that data is being checked upon from
time to time, so that roles and responsibilities are being adequately followed. This will assist the
hospitality organisation in making sure that non-compliance is been addressed and followed
properly.
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TASK 3
1. beneficial to communicate with regulatory
It is really beneficial to have a communication with regulatory authorities on time to time
basis, when planning related to operations of business. This will assist them in making sure that
there are no issues which are being faced by hospitality firm in making policies and procedures.
This will assist them in ensuring that no further risk is been faced by them. It has been analysed
that effective communication is necessary at this step so that no miss-understanding exists. It will
assist in making sure that employees are being satisfied with rules and regulations that has been
made for them by the hospitality firm. Regulatory bodies will be satisfied that the company is
been engaged in addressing all laws, so no risk will be faced by them in future.
2. Maintain business and occupational licences and check contractor compliance to avoid risk to
business
It has been analysed that the Harbour Marriott hotel must be involved in maintaining the
business license so that no further type of future risk is been faced by company. It has been
analysed that the hospitality personnel must make sure that liquor is been sold by them by
making licences. If this is not being done, then no further risk will be faced by the organisation.
They will also not face future risk of facing fines and this will assist hospitality organisation in
increasing their brand value as well as reputation. They need to make sure that the information is
being managed and organised adequately. This will assist them in avoiding risk and also it will
help in growth of business. It will also support in achieving the set target as well as mission,
which is really necessary and mandatory for the growth (Akhigbe, Amyot and Richards, 2019).
3. continuously evaluate business operations for non-compliance and implement modifications
The evaluation of business operations is really necessary and needs to be done by Harbour
Marriott hotel. This will assist them in analysing gaps in their services and also they will be able
to know about policies, rules and regulations where they lack. This is really necessary for
enhancing their growth as well as reputation. It has also been analysed that by evaluating the
rules and policies, they will also be able to do the changes wherever required. This will assist in
enhancing satisfaction level of workers. The hospitality firm will be able to retain workers. It
will also assist in growing and they will be able to achieve set target. It has also been analysed
that non-compliance must not be done by hotel. In this the personnel try to save company from
any type of risk and also they can be saved from the cost. It is necessary to make employees
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aware about policies in order to save reputation. It has also been analysed that the evaluation is
been done to ensure that health and safety aspects of workers are being followed adequately.
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REFERENCES
Books and Journals
Akhigbe, O., Amyot, D. and Richards, G., 2019. A systematic literature mapping of goal and
non-goal modelling methods for legal and regulatory compliance. Requirements
Engineering, 24(4), pp.459-481.
Babayanju, A.G.A., Animasaun, R.O. and Sanyaolu, W.A., 2017. Financial Reporting and
Ethical Compliance: The Role of Regulatory Bodies in Nigeria. Account and Financial
Management Journal, 2(2), pp.600-616.
Grafton, R.Q. and Williams, J., 2020. Rent-seeking behaviour and regulatory capture in the
Murray-Darling Basin, Australia. International Journal of Water Resources
Development, 36(2-3), pp.484-504.
Kocziszky, G., Veres Somosi, M. and Kobielieva, T., 2017. Compliance risk in the
enterprise (Doctoral dissertation, НТУ" ХПІ").
Orozco, D., 2020. Compliance By Fire Alarm: Regulatory Oversight Through Information
Feedback Loops. Available at SSRN.
Root, V., 2019. The compliance process. Ind. LJ, 94, p.203.
Schmidt, T., 2019. Industry currency and vocational teachers in Australia: what is the impact of
contemporary policy and practice on their professional development?. Research in Post-
Compulsory Education, 24(1), pp.1-19.
Smit, M., 2018. Global impact of regulatory compliance: law in life sciences. Without
Prejudice, 18(4), pp.40-40.
Sunkle, S. and et.al., 2017. Generation of proof explanation in regulatory compliance
management. U.S. Patent Application 15/247,098.
van den Broek, T. and van Veenstra, A.F., 2018. Governance of big data collaborations: How to
balance regulatory compliance and disruptive innovation. Technological Forecasting and
Social Change, 129, pp.330-338.
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