Tesco Customer Satisfaction Survey

This assignment requires you to analyze customer feedback collected through a questionnaire about their experiences with Tesco retail stores. The questionnaire focuses on product satisfaction, service quality, and overall satisfaction levels. Your task is to interpret the data from the questionnaire and provide insights into customer perceptions of Tesco. You'll need to identify areas where Tesco excels and areas where they could improve based on customer feedback.

RESEARCH PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Formulate and record possible research project outline specification..................................4
1.2 Identify the factor that contribute to the process of research project selection....................5
1.3 Undertake a critical review of key reference........................................................................6
1.4 Produce a research project specification...............................................................................7
1.5 Provide an appropriate plan and procedures for the agreed research specification..............8
TASK 2............................................................................................................................................8
2.1 Match resources efficiently to the research question or hypothesis.....................................8
2.2 Undertake the proposed research investigation in accordance with the agreed specification
and procedures............................................................................................................................9
2.3 Record and collate relevant data where appropriate...........................................................10
TASK 3..........................................................................................................................................11
3.1 Use appropriate research evaluate techniques....................................................................11
3.2 Interpret and analyse the results in term of the original research research specification...12
3.3 Recommendations...............................................................................................................12
TASK 4..........................................................................................................................................13
4.1 Use of an agreed format and appropriate media to present the outcomes of the research to
an audience...............................................................................................................................13
CONCLUSION ............................................................................................................................13
REFERENCES .............................................................................................................................14
Appendices....................................................................................................................................15

INTRODUCTION
Research process is basically based on systematic process which can define as well as
gathering information for analysis and get systemi9c result. Research process is a multiple
process where each step is interlink with each other. Research process is focus on making
objective and achieve systematic result. The main purpose of research process is initiating,
modifying a particular group if investments. In research process seven step are included in this
process: define research problem, review of literature, formulate hypotheses, preparing the
research design, data collection, data analysis and interpretation and report writing. In the below
mentioned report are based on team management.
TASK 1
1.1 Formulate and record possible research project outline specification
The team management is main issue for the company. Team management is a group of
person and individual which is coordinate a group of member define a task it include team work,
communication, object setting, and performance appraisals. Team management is define the
problems and resolve hurdle within team as well as organization. It can be enhance personal
productivity and maintain effective team. The main aim of team management is effectively done
work with the company and build team work environment and achieved goals and objectives,
development of communication. The objective of team management is boosting the morale of
employee. There are most effective to learn guidelines for focus on productive planning. Team
management with the organization us very important factor to achieve whole goal in company it
define brainstorming and innovative skill in employees to don work effective and provide
training techniques to get high performance team or setting goal achieve their objective. In the
company team management is basically based on team building activities, enhance
communication skill of employees to interact with each other (Thomas2013). It can be measure
the level of satisfaction from team building which can fulfil objective in the organization. Team
management can be identifying the objectives and team building events. It define strategic
planning to develop team building activities and enhance the productivity as well as moral of the
employees to achieve maximum result in company. In the organization team leader set a
common goal to achieved it . Every team member have own unique skill and perspective which
is help in setting goal as well as it can be focus on problem solving of employees.

1.2 Identify the factor that contribute to the process of research project selection
In the company they will define the objective if them management which is consider to
provide effective team building that will achieve to better environment and effective goals to
enhance their productivity and image of organization. In the team management some factor are
included which is define the team work as well as team building;
Efficiency: it is most important factor for the team management to maintain team building. Is is
a strong term to work together with more efficiently (Sauver,Grossardt 2011). They include
better team work to get good feedback and goals of the company. Is is based on the situation
which is react by the team and organization
Relationship: In the organization maintain strong relationship to help in team management
which is create stronger feeling to get more effective result by the team member.
Cost effectiveness: It is a important factor of the organization to maintain team building
management where all employees done work together the project will done easily as well as
quickly and the project cost will be effective as compare to individually done by the single
person.
Communication: communication process should be effective and easy to understand to another
person which works together and it can help to feel comfortable approaching another employees.
Effective communication process will help in enhance the productivity if an organization.
Strengths: In the team building management having a strong team strengths will help in
achieving the better goals of company. It include to have logistical member to done work with
the creative process which is define the strengths of organization.
1.3 Undertake a critical review of key reference
According to Anderson and Shattuck,2012 it has been observed that team management is
the group of person which is done work together and attained the goal and objectives of an
organization. The manager of the company is build team to doing work for organization and set
their goals and objective. Team management is have to be attain their work with effectively and
get better satisfaction by the employees. It can be enhance the morale of their employees so that
they can achieving their goal easily. Foe team management the basic aim and objective is
attaining their task and provide better tanning for their employees to achieving their goal and
enhance the strength of employees which can help in better satisfaction and effectively done
work with the team. In organization the main issue is team management which is create more

hurdle in the company so that research is basically based on the team management which is
resolve the problem and provide better way to convey their team with more effectively. Some
objective which is include in team management to enhance the productivity of the company and
it can be solve the problem that is create hurdle in the company as well as entity (Bengtsson-
Tops and Svensson,2010). The main hurdle of team management is coordination of the group
because every person have own nature witch can not be copy by the others so that is very
important to manager their team coordination which is help in make good as well as healthy
environment in the organization. There are some objective include to build team management:
efficiency, communication, strengths, strong relationship which is important process to maintain
team and group that is main factor of the company and good team leader is also help in
providing team which is done work together.
1.4 Produce a research project specification
In the research process their are two research project specification which is effectively
use in an organization:
Quantitative analysis:- In this analysis is basically based on situation or event and it is based on
mathematical and statistical modelling which is refers to economic the main aim of the
quantitative analysis to define and give reality of the data in numerical value. It is systematic
process which measure quality of product. It can be used of formulation of hypothesis. It can
analysis consumer interest in the company and define the market study also. Quantitative
research is widely used in determined effective relation in organization. It can be calculate by
help of some kids of servery through mail servery, telephone and face to face survey, online,
hybrid.
Qualitative research:In the quantitative research include two type of techniques which is help in
systematic study of research: 1) Focus group discussion is important techniques for quantitative
research it can be include and responded in a group of 5-8 people which is communicate with
each other and take effective decision for an organization. 2) In depth in interviews which is
include requirement of detailed, situation where get response by the group response. Quantitative
research is basically based on projective techniques (Bengtsson-Tops and Svensson,2010). It can
be define behaviour pattern and motivations.
Quantitative research is the best for the resolved the problem of team management it can
provide systematic research which is based on situation and event. It is a mathematical process

to evaluate the reality of the company as well as tram management. Team management is basic
problem in an organization which is resolves by the quantitative research in a systematic manner
and it can be evaluated in a mathematical process.
1.5 Provide an appropriate plan and procedures for the agreed research specification
In the company research process should be clearly and concisely. Research aim are broad
process to get outcome of an organization. Research aim have to effective manner to their
company which is determine the scope of research, depth and whole direction of the research. In
an organization the aim of research is broad statement which can achieved desired outcome (Kao
and Corelli,2011). First we have to established aim of the company the next task is formulate the
objectives in the project research determine two aim statement required which have to calculate
in a number of objectives consistent so that they can set how aims are to be set in the
organization and enhance their productivity.
Research objective can be evaluated after the aim it can be focus on highly feasible and
get quickly project outcomes. The objective of the research process should be concise and brief,
objective should be realistic. Research objective should be determine what we except to get by a
project it can be required in the development of a research that is based on the situation of the
company the main objective the research which is define the problem to create hurdle in
company. In the team management the best technique of the research is quantitative which is
help in resolve the problem as well as hurdle of team management (Hartmann, and
Briskorn,2010). It include systematic process to achieve their coordination of the team
employees and better utilization of resources so that they can effectively done work together and
provide better training of their employees to get better satisfaction in effective manner.
TASK 2
2.1 Match resources efficiently to the research question or hypothesis
In research process the team management is basic issue of every company. It can be
divide the group in the basis of the target and the critical review which can available for the
research project. In the team management every people is having different interest and opinion
and purpose for evaluating research project. The research process is basically based on
gathering information and evaluating it systematic manner with the help of particular data which
is required in the conducting critical review (Anderson,2010).

Research process is basically evaluating problems as well as hurdle in the organization
which can determine and overcome with the help of analysing data along with decision making
process. Team management can be take decision regarding their problem and hurdle which can
create in organization. Decision making is the process of remove whole problem which can
create problem to organization and determined the data which can help to calculate the problem
in effective manner. Critical review is based on quantitative research which can provide data to
take decision regarding the result that is achieving by the user. The effective resources is
required to get effective result through by the data and determined the systemic process to
achieve the target which is set by the team leader (Sauver,Grossardt 2011). In the company the
manager can be used different sources to solve hurdle in appropriate manner and they have to
provide effective training for employees which can enhance skill and develop their morale also
provide resources to better use and conduct interview and survey which can help in gathering
information to solver overall problem in effective manner in an organization.
2.2 Undertake the proposed research investigation in accordance with the agreed specification
and procedures
Proposed research investigation can be evaluate by the way which can fulfil the required
data that are fixed as well as consider by the user. It can be resolve in appropriate manner in the
proposed research there are some research methodology which can be redetermine the method as
well as process that is using in the better research and get effective and efficient result. Research
methodology is that process which is used to the collection of the relevant data as well as
information to take effective decision to the business (Frith,and Webster,2010). It can be include
publication research, interviews, survey and other techniques. Research methodology is based on
discover new facts and verify important task. It can be maintain the performance of the entity
and the main purpose of research activities as well as process to determine the systematic data
and build a strong understanding and it can be enhance as well as development of new ideas
which can be set and use in the organization to take effective decision and get better satisfaction
of the consumers and enhance the productivity of the organization. Research process include
better understanding in the team which can help in encourage their skills (Insel,2014).
There are some purpose to implementation the certain process which are mentioned in this
process it can be provide a facilities to develop in situation and determine the complex research
in right place and the next process is reach in the end of process of conclusion, it can be include

relevant data policy which can help to achieving the target of the organization and resolve the
team problem and maintain coordination with each other.
2.3 Record and collate relevant data where appropriate
In the research process the relevant data can be define the systematic analysis and set the
strategies and define some plans and get result in the research process. Relevant data can be help
in decision making process which is done by research process in team management. Research
process is basically based on the plan which is include the usage of resources in effective manner
and set the target by the team leader to achieve it in a particular time period (Langlois, and
Lapointe,2010). There are some sources which can get the relevant data through survey
methodology, mail survey, telephone and face to face survey and online hybrid.
Survey methodologies can be determined the data which is recorded in a systematic manner and
get better feedback of market as well as company which is define the facts and task of the
organization. In this survey which include multiple question that after asked by the user to
people who are determined their level and area of this process which is used in the analysis to
get effective result it can utilized the both data is primary and secondary data which can be used
effectively in netter process.
TASK 3
3.1 Use appropriate research evaluate techniques
Evaluation is a process of research method which provide criteria and standard to
evaluating and enhance productivity and observation of sample survey (Thomas2013). In the
research process a sample is a group of people which can doing the investigation to achieve their
target and predetermined goal and objective of an organization. Research method is including
sampling method which can take decision for the organization in this process there are some
different method of sampling:
Random sampling: It can be include naming or numbering the target population and using
several method to select sample which can define the sample of and organization.
Stratified sampling: in the method of sampling stratified sampling is used to define the
distinctive process of people which are make target and population and work which include and
determine the task which is done by the team member with the help of relevant data.

Opportunity sampling: It is process of asking member of the population which is determined of
interest that can are done by the company member in a proper research. It can be provide
appropriate data to get effective result.
Systematic sampling: In the systematic sampling it should be include target the population which
is done by the user in systematic manner it can help to achieve target easily.
Research process is help to obtaining data using by the quantitative and qualitative
method witch is include systematic information to solve their problem which is create in the
team management it is depend on the research question. Along with this they can use the
quantitative method which is important for the evaluating the data that can help in gathering
information in proper way and achieve effective result.
3.2 Interpret and analyse the results in term of the original research research specification
In the process of analysis data from questionnaire, interview,focus group which is
evaluated by the critical review regarding the research so that they can achieve their goals and
objective (Davies, and Hughes,2014). It is that process where they include strength, weakness
and suggestion that help in enhancing the performance of the program as well productivity of
their company. It can be provide optimum resource to make proper report which is determine as
well as show the relevant data to attained their goals and objective of the company. In the team
management which can be include quantitative research which is evaluated the data in the
systematic manner and they can provide mathematical data to calculate and resolve the hurdle in
research method (McNiff,2016). It can be focus on the foundation issue that is define the criteria
and standard of the company. It also define the qualitative method which is include case studies
and cost benefits of research.
3.3 Recommendations
In the research process it can be collect data and information to attained their goals and
objectives. It can can be include making a planning for the research proposal they can mange
their work in effective way and it has been to provide relevant data to gathering data and
information that can help in manage thi9r work and reach the goal of the organization. The issue
of research process is team management they have to build strong relationship in the team and
doing work together. They can fulfil their need and the team leader have to provide training and
development process which is help in enhancing the skill of employees so that they can achieve
their goal in effective way (O'Leary,2013). The staff member of company using critical review

for develop the element as well as drafts which can set the target of the company in this process
they have to include Gantt chart to dividing the work in the small group so that they can reach
their goal and provide reports in a systematic way.
TASK 4
4.1 Use of an agreed format and appropriate media to present the outcomes of the research to an
audience
In this report of research process we can investigate in research can be conducted in the
highest standard of accuracy and fairness (Bell,2014). In this format we can use internet,
telephone to present the outcome of the research to an audience which can help to derived by the
research and analysis.
CONCLUSION
From the data which is evaluated various method of reliable process which can be
achieve the target of the company which is take effective decision regarding their issue that is
team management. It has been interpreted the research that is done by the quantitative method in
a systematic manner.

REFERENCES
Books and journal
Anderson, C., 2010. Presenting and evaluating qualitative research. American journal of
pharmaceutical education. 74(8). p.141.
Anderson, T. and Shattuck, J., 2012. Design-based research: A decade of progress in education
research?. Educational researcher. 41(1). pp.16-25.
Bell, J., 2014. Doing Your Research Project: A guide for first-time researchers. McGraw-Hill
Education (UK).
Bengtsson-Tops, A. and Svensson, B., 2010. Mental health users' experiences of being
interviewed by another user in a research project. A qualitative study. Journal of Mental
Health. 19(3). pp.234-242.
Davies, M.B and Hughes, N., 2014. Doing a successful research project: Using qualitative or
quantitative methods. Palgrave Macmillan.
Frith, S., Brennan, M., Cloonan, M and Webster, E., 2010. " Analysing Live Music in the UK"
Findings One Year into a Three-Year Research Project doi: 10.5429/2079-3871 (2010)
v1i1. 3en. IASPM@ Journal. 1(1). pp.1-30.
Hartmann, S and Briskorn, D., 2010. A survey of variants and extensions of the resource-
constrained project scheduling problem. European Journal of operational research.
207(1). pp.1-14.
Insel, T.R., 2014. The NIMH research domain criteria (RDoC) project: precision medicine for
psychiatry. American Journal of Psychiatry. 171(4). pp.395-397.
Kao, D.J., Hudmon, K.S. and Corelli, R.L., 2011. Evaluation of a required senior research
project in a doctor of pharmacy curriculum. American journal of pharmaceutical
education. 75(1). p.5.
Langlois, L and Lapointe, C., 2010. Can ethics be learned? Results from a three-year action-
research project.Journal of Educational Administration. 48(2). pp.147-163.
McNiff, J., 2016. You and your action research project. Routledge.
O'Leary, Z., 2013. The essential guide to doing your research project. Sage.
Sauver, J.L.S., Grossardt, B.R., Yawn, B.P., Melton, L.J and Rocca, W.A., 2011. Use of a
medical records linkage system to enumerate a dynamic population over time: the
Rochester epidemiology project . American journal of epidemiology. 173(9). pp.1059-
1068.
Thomas, G., 2013. How to do your research project: A guide for students in education and
applied social sciences. Sage.

Appendices
QUESTIONNAIRE
Company Name: Tesco
Customer Name:
Location of Store:
Location of Customer:
Age of Consumer:
Type of Customer: Wholesaler ( )
: Retailer ( )
: Ultimate Consumer ( )
 How many times have you visited the store of Tesco
(A.) One or Two times
(B.) Three or Five times
(C.) Several Times
 Which kind of products you like to purchase from Tesco retail store
(A.) Packaged Food Items
(B.) Beverages
(C.) Other
 Level of satisfaction with products which are offered by cited entity
(A.) Highly satisfied
(B.) Moderately satisfied
(C.) Not satisfied
(D.) Highly dissatisfied
 Level of satisfaction with other services rendered by Tesco
(A.) Highly satisfied
(B.) Moderately satisfied
(C.) Not satisfied
(D.) Highly dissatisfied
 Any Feedback..............................................