The Impact of Training and Development on Employee Performance in the Hotel Business

This research study examines the impact of training and development on the performance of employees within the hotel business. It explores the importance of training in enhancing employee skills and improving business operations. The study aims to understand the concept of training and development, determine the need for implementing training in the business, assess the influence of training on employee performance, and identify ways to improve employee performance at the workplace. The research methodology includes a literature review and data collection through surveys. The findings will provide valuable insights for the hotel industry.

Table of Contents
Title of the Research........................................................................................................................1
Introduction......................................................................................................................................1
Time Frame:.....................................................................................................................................3
Literature Review.............................................................................................................................3
Research Methodology....................................................................................................................4
References........................................................................................................................................7

Title of the Research
The impact of training and development on the performance of employees within Hotel
business .
Introduction
Background of the Research
Human capital is mainly defined as the fundamental asset of a business and organisations
are significantly requires to invest in that asset to ensure their effective survival and growth.
Therefore, the businesses needs to ensure that it is imperative for them to obtains and retains
skilled, committed as well as effectively encouraged workforce which aid the businesses in the
direction to attaining higher growth and progression. This means taking steps to assess and
satisfy future requirement of individual and to increase and develop the inherent capacities of
people- their contributions, potential and employability- through rendering learning and
continuous growth opportunities.
Training has a distinct role in the attainment of business potential through incorporating the
interest of organisational and the workforce (Pearce, 2012). Now a day’s training is recognised
to be the most imperative factor of organisational performance world which impact initiates the
effectiveness and the efficiency of both employees and organisational operations.
The potential aim of this analysis is to determine the impact of training and development over the
increasing performance of employees within Holliday Inn, London Kensington organisation in in
the hotel sector of hospitality industry.
The primary motive of this business is to enhance the operations of its activities the business
with the support to enhance the operations of employees within the workplace. The company and
its management focus over providing training to its employees with respect to maximising their
skills and revenue to perform business operations in a more liable manner (Gold, 2016).
Thus, its importance for this study to investigate the impact that the company/s training
and development strives have heard on the human capital development of its employees and their
performance
Scope of the Research
This study is to conduct a detailed analysis of the aspect of training and development and
how it influences the performance of the business. Therefore, in the study is imperative in
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extracting detailed evaluation over the component of training; thus, it is the most recognised
aspect of human resource management, and the management of the businesses are widely
concern over providing suitable training to their employees in the manner to enhancing the
operations of the business (McDowell, 2011).
However, the study will be going to cover the potential impact of training over the
increasing performance of employees within Holliday Inn London Kensington. Thus, the
analysis creates a wider scope for the Holiday Inn in better understanding of the significance of
training and how it renders suitable direction to the employees within the workplace to attain
advancement. For significant understanding over the subject of training and development, the
survey will be considered in this specific area to develop recognition about the subject, as in this,
the survey will be conducting among the employees of Holiday Inn hence, as the evaluation is
based on the study of this particular business and information accumulation for the employee’s
provider wider knowledge base.
The rationale of the research
The investigation into thought depends on determining the impact of training and
development on the performance of employees; hence, the potential reason for selecting this
particular subject is that training is the major considered area within the hotel business and the
suitable recognition about the segment of training and development is imperative in enhancing
personal as well as a professional idea within the hospitality segment (Kenyon, Mason and
Rookwood, 2018). Training and development is the most recognised aspect within the
management studies and businesses are facing a lot of issues related with less employee
engagement, decreasing business performance, reducing profitability, inappropriate team
working and so on.
The suitable analysis over the aspect of training helps the Holiday Inn or the similar
businesses to address the challenges via implementing suitable training method. The execution of
the project will result in improvising the operations of the business, enhancing collaborative
working, strength the workforce of the businesses.
Another reason for conducting this analysis is the personal interest of the researcher as
the investigator wants to explore idea within the business management and training and
development is recognised to be the most important area of study.
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The study is significant for Holiday Inn, and the similar organisations as in this specific
analysis will be developed over the aspect of training and development and how it is important
for the businesses to reducing the weaknesses of the employees and enhancing the operations of
the business.
Research Aim
To examine the impact of training and development over the increasing performance of
employees within Holliday Inn London Kensington.
Research Objectives:
 To understand the concept of training and development in the context of business.
 To determine the need for implementing training and development within the business.
 To access the influence of training over increasing performance of employees within
Holliday Inn London Kensington. To identify the ways that can be significant for Holliday Inn London Kensington to
improvise employees performance at the workplace.
Research Questions:
 What is the concept of training and development in the context of business?
 What is the need for implementing training and development within the business?
 What is the influence of training over increasing performance of employees within
Holliday Inn London Kensington?
 What ways can be significant for Holliday Inn London Kensington to improvise
employees performance at the workplace?
Time Frame:
A time frame is recognised as the primary aspect of an investigation as it helps in providing
a systematic direction to the investigator to implement all the activities in an appropriate manner
with the assessment of suitable time. However, in this Gantt Chart will be suitable in
categorising the activities of investigation in the right manner and complete the work within the
provided time duration.
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Literature Review
This characterised to be the most basic part of an examination as it works as the leader of the
project in developing a theoretical perspective in relation to a specific area. This section of
investigation is effective in conducting secondary analysis with the support of reviewing books,
journals, articles and so on.
Training and development
According to Gungan (2020), training and development are two important aspects which are
effectively being considered by the businesses in the manner to enhance the operations of the
business; therefore, it is defined to the educational exercises inside a business creates to expand
the information and abilities of workers while delivering information and guidance on the best
way to all the more likely perform the explicit assignment. Therefore, training also refers to the
procedure of developing the knowledge and skills of an employee for doing a specific job. On
the other hand, development is recognised as the procedure of developing competencies of
employees and thus facilitating their entire progression (Farmer, Rohde and Sacks, 2013).
In the context to business, training and development is an imperative angle which assumes
successful function in the development and advancement of the business, in this manner, training
helps the businesses to provide a way to explore individual skills and ability which would be
significant in processing the operations of the business effectively.
Approaches of training and development
According to Halim and Ali (2020), Training and development is recognised as the most
imperative aspect of human resource management, thus, training is defined as the procedure of
acquiring the specific skills to perform a job better. Holiday Inn is a large British owned
American brands of hotels and the subsidiary of intercontinental hotels. Therefore, the company
is using multiple approached and methods of training like personal training, on the job training,
role playing, guidance under experts, team training, marginal training, safety training and so on.
Therefore, these are imperative in developing the performance of employees at work place and
also aid them in the corrective manner to enhance business operations.
Relationship among training and the performance of the business
According to the views of Frost (2019), Training and development mainly determined as the
formal, ongoing efforts which are made within businesses to advance the operations and self-
fulfilment of their employees through a variety of educational tools and programs.
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Holiday Inn is a large multinational corporation which has its operations at a wider level and
within Holiday Inn London Kensington, there is assorted need for the business to implement
training and development for the intention to enhance the operations of the business. Therefore,
training is imperative in Reduced accidents at the workplace, reducing the absenteeism and
turnover, increase in productivity and improve business relation, reduction in supervision and
direction. Therefore, these are the major needs which aid a business to implement suitable
training and development sessions to their employees to enhance the operations and progression
of the business (Tibbalds, 2012).
The literature over this aspect has states the potential impact of training and development on
increasing performance of employees at the workplace; therefore, the present study helps in
determining that, training is imperative in reducing the accidents, turnover and increasing the
suitability of the employees at the workplace. The literature is imperative in evaluating the
potential need for the businesses to implement training and development in the manner to
increasing productivity, developing performance, enhancing the engagement of employees and
so on.
Research Methodology
Research methodology in the context of an investigation works as the guide of a project
which assists the investigator in implementing the investigation activities in the right manner to
generate appropriate and suitable outcome (Holder, 2017). The selection of research
methodology is mainly encompasses over various applications that are specific to a project
subject. Thus, for considering the project based on the aspect of analyzing the impact of training
and development over increasing the performance of employees within workplace different
methodologies will be select to conducting the research in right manner. Hence the suitable
methods for this specific analysis are associated as under: -
Research Philosophy:
Research philosophy is defined as the belief in relation to the way in which information
in relation to a phenomenon needs to be accumulated. Therefore, this section is effectively
relaying over positivism and Interpretivism research philosophy. In the context of this present
research positivism, philosophy will be conducting to executing quantitative analysis and gather
information within quantitative aspects.
Research Approach:
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This segment of the methodology is based on the deductive and inductive research
approach; thus, in this present research, the deductive approach will be executed as it is effective
in conducting the quantitative evaluation. However, in this theories and hypothesis will be
developed to conduct an evaluation.
Research Strategy:
The choice of methodology is mainly will an over the information a formulated to help
the work in the correct way in this way research system is principal of subjective or quantitative
in nature. For undertaking the current examination work qualitative research will be considering
by the researcher to aid the project in right manner as in this information accumulation is based
on theories, concept and models which are specific to the chosen study (Solanke, 2014).
Qualitative research is effective in conducting descriptive theoretical evaluation via defining and
measuring the views of others.
Data collection:
This is an appropriate tool which helps the investigator to add the project in the right
manner with the suitable support of gathering information from the appropriate tools and
techniques. Collection of information is based on primary and secondary source of data
collection and in the context of this present investigation work both the tools will be significant
in the manner to gathering information (Autio and et. al., 2012). However primary research will
be providing support while conducting the survey in which questionnaire will be recognize as the
most appropriate tool to gather information to a specific area, and on the other side, secondary
research will be e taken place with the support of books, journals, published sources, previous
research and so on.
Sampling:
The section of research is mainly based over probabilistic, and no probability sampling
tool as the selection of the sample will assist the researcher in making a suitable selection of
participants to gather information. For considering the present investigation work sample will be
select at random basis as it is the suitable source of probabilistic sampling tool and helps in
making the suitable selection of participants and the sample size for this analysis will be 40 in
which employees of the hotel will be select together information (Raj, Walters and Rashid,
2017).
Research Plan:
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The investigation plan mainly provides a principle researcher with the opportunity to
discuss the proposed investigation, which stating its significance and how it will be executed in a
suitable direction with the end goal to generate an efficient outcome. This section of the onion
diagram is effective in providing suitable guidance to conduct a whole dissertation in the right
manner with the assistance of implementing appropriate time. Therefore, this provides future
assistance to implement work with the end intention of generating a suitable outcome.
Research Ethical Issues:
In the execution of an investigation work, it is foremost considered aspect of the
researcher to follow all the ethics and guidance in the manner to conducting a project suitably. In
this research multiple ethical issues are faces by the researcher like time management, cost,
access, security and anatomy of the participants data and so on. Therefore, the provided time for
the exploration is not appropriate as it is a major issue which is mainly faces by the researcher.
For resolving the issue of time the investigator needs to design a time frame in which activities
are mentioned with the suitable time in which the task is needs to be complement. In addition to
this, researcher also facing the issue of safety and anatomy of the participants information, as it is
important for the researcher to ensure participants about the safety and security of their private
data and making sure the participants to maintain confidentiality of their private data. Cost is also
a major challenge for the researcher, thus it is important for the researcher to manage cost and
capital for the intention to conducting all the activities in imperative manner. Thus few activities
are cost consuming in nature like access from the resources, stationary, transportation, digital
equipment and so on.
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References
Books and Journals
Pearce, P., 2012. The Ulysses factor: Evaluating visitors in tourist settings. Springer Science &
Business Media.
McDowell, L., 2011. Working bodies: Interactive service employment and workplace
identities (Vol. 61). John Wiley & Sons.
Kenyon, J.A., Mason, C. and Rookwood, J., 2018. Emerging third-sector sports organisations
and navigating uncertainty in an ‘era of austerity’: a single ethnographic case study
from Liverpool. International Journal of Sport Policy and Politics, 10(1), pp.25-42.
Farmer, R., Rohde, J. and Sacks, B., 2013. Changing services for people with learning
disabilities. Springer.
Tibbalds, F. ed., 2012. Making people-friendly towns: Improving the public environment in
towns and cities. Taylor & Francis.
Holder, C.A., 2017. The impact of professionalism on organisational effectiveness: a case study
of the Notting Hill Carnival, 1989 to 2002 (Doctoral dissertation, University of
Salford).
Solanke, O., 2014. Organisational effectiveness in higher education: a case study of selected
polytechnics in Nigeria (Doctoral dissertation, University of Southampton).
Autio, E., Cleevely, M., Hart, M., Levie, J., Acs, Z.J. and Szerb, L., 2012. Entrepreneurial Profile
of the UK in the Light of the Global Entrepreneurship and Development
Index. Available at SSRN 2070320.
Raj, R., Walters, P. and Rashid, T., 2017. Events management: principles and practice. Sage.
Gold, J.R., 2016. Cities of culture: Staging international festivals and the urban agenda, 1851–
2000. Routledge.
Online
Gunjan, S., 2020. What is Training and Development? [Online]. Available through: <
https://www.businessmanagementideas.com/human-resource-management-2/what-is-
training-and-development/20393>.
Frost, S., 2019. The Importance of Training & Development in the Workplace. [Online].
Available through: < https://smallbusiness.chron.com/importance-training-
development-workplace-10321.html>.
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