Operational Practices and Employee Retention

This assignment analyzes the operational practices of Hilton Hotel in relation to employee retention, highlighting the need for a suitable balance of various operational practices and management of operations. The researchers suggest that managers must make necessary changes to operational practices to bring gains in the coming period. Employee satisfaction is also emphasized as it builds trust and confidence in the organization. References are provided from relevant studies and research methods.

RESEARCH PROJECT
(Importance of employee retention and ways to minimize staff turnover
in organization)

TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................1
Research project outline.........................................................................................................1
Factors that contribute to the research project selection........................................................2
Research project specification................................................................................................2
Research plan..........................................................................................................................2
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
Theme 1: Meaning of employee retention and its importance in the hospitality sector.........4
Theme 2. Factor that impact employee turnover in hospitality sector...................................4
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................5
Research type: .......................................................................................................................5
Research approach: ................................................................................................................5
Research philosophy...............................................................................................................5
Research design......................................................................................................................5
Research approach..................................................................................................................6
Data collection: ......................................................................................................................6
Sampling: ...............................................................................................................................6
Data analysis:..........................................................................................................................6
CHAPTER 4 Data Finding and analysis..........................................................................................7
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................13
Recommendation..................................................................................................................13
Conclusion............................................................................................................................13
REFERENCES..............................................................................................................................14

CHAPTER 1: INTRODUCTION
Research project outline
Background of the study
Each firm aims to retain its talented workers for longer duration. These skilled people
contribute well in success of organization and support in accomplishing goal of business unit.
Employer always ensure to implement effective retention strategies so that turnover rate of staff
members can be minimized. Retention programs emphasis on building strong relationship
between employees and employers (Hayati and Caniago, 2012). Companies try to create healthy
workplace environment where individual can feel happy. Management always work for fulfilling
needs of workers, this aids in managing people in workplace effectively.
Present study will discuss importance of employee retention and ways to minimize staff
turnover rate in enterprise (Jayawarna, Rouse and Kitching, 2013). It will explain factors that
enhance turnover rate in Hilton Hotel. Research will describe methods that have been applied in
order to conduct this investigation. Furthermore, it will analysis data in order to find out valid
results.
Aim and objectives
Aim
“To access importance of employee retention and ways to minimize staff turnover in
organization: A study on Hilton Hotel”
Objectives
 To understand conceptual framework of employee retention
 To identify factors that enhances turnover rate in the Hilton hotel
 To analysis impact of employee retention on business activities. To suggest ways to minimize staff turnover rate in Hilton hotel.
Research Questions
 Explain meaning of employee retention?
 What are the factors that enhances turnover rate in the Hilton hotel?
 How employee retention impact on business activities? What are the ways to minimize staff turnover rate in Hilton hotel?
Scope of research
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This study will be beneficial for Hilton Hotel because it will help entity in finding out
factors that increases turnover issue in business. Furthermore, it will be able to find out ways to
enhance employee retention in workplace. Research will be beneficial for other scholar because
they will get brief idea about management issues in business and they will be able to carry out
research on same topic in the future (Khan, Ali and Safdar, 2015).
Factors that contribute to the research project selection
Researcher has huge interest in management related topic thus, this is an interesting area
for scholar hence individual has selected this topic for further research. In addition, researcher
has worked in hotel for longer duration. That is why person has experience of issues face by
people in hotels and why they leave their jobs. Furthermore, employee retention topic has been
provided by university and it is semi structured topic thus, researcher has selected this subject for
research.
Research project specification
For conducting research on employee retention scholar will take support of interpretivism
philosophy. By involving theories and models scholar will be able to develop understanding
about topic. Individual will gather data from primary and secondary both sources. In primary
researcher will apply questionnaire techniques. Scholar will involve close and open ended
questions. Furthermore, in secondary data collection sources researcher will use books, journal,
internet articles that have been prepared by other authors. In order to analysis data scholar will
apply thematic analysis tool (Bryman and Bell, 2015). This will aid in presenting information in
effective manner.
Research plan
Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Week
9
Introduction
(Framing aim
and
objectives)
2

Literature
review
Research
methodology
Data
collection,
data Analysis
&
Interpretation
Conclusion
3

CHAPTER 2: LITERATURE REVIEW
Theme 1: Meaning of employee retention and its importance in the hospitality sector.
According to Lewis, (2015), employee retention are the policies and different practices
which force employee to stick in an organization for long time. Industry uses many techniques in
order to stay their employee in present organization. As per the views of Ledford and Gast,
(2018), employee retention means that the capabilities of an organization which make many
efforts in order to retain the employees.
Paton, (2016) stated in their study that employee retention is the basic need of every
industry and hiring is not an easy task for any industry. Conducting interviews and then forward
it to HR is quite long process for an industry. It is lost of money as well as time for a hospitality
sector to find new individual and let him ready to understand new culture that is why there is
need of employee retention in every business firm. Likhitkar and Verma, (2015), assessed in
their study that, if an individual resigns the present organization then there are more chances that
he may be join competitors office so to avoid such situation sign a document to all the employees
which stops him passing necessary data to its rival if he wants to leave an organization. The
employee who working with an industry from last many years are quite familiar with all the
terms and policies of company and they adjust better than new joinee that is why there is need of
employee retention.
Theme 2. Factor that impact employee turnover in hospitality sector
There are many factors which affect the over all turnover of an employee in hospitality
sector that is, Alias Noor and Hassan, (2014), argued that work schedule should be flexible and
according to data available the flexibility of work is increases year by year. Salary should be pay
according to work done and if the employee work more than its official hours then proper
incentives should be given and less paying than the standard of industry is also crucial factor.
Edwards and et.al., (2016), criticizes when employee realize that they are underpaid then they
may be try to grab new opportunities which affect the turnover ratio of the organization.
Lewis, (2015) stated that cutting in their original pay will discourage the employee and
the result comes into declining sale power for an industry. To avoid cutting in pay, proper
policies should be made by the authorities in order to retain employees in the organization. But
on the other side Ledford and Gast, (2018), investigate that management team expects more from
employees which would not be possible if pay cutting is done. Author stated that money is not
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only term to satisfy the employees. Promotion, motivation and better career options are the main
factors that help to build long term relation between the industry and employees and if the
employees are not appreciated for their doing then they are demotivated and as a result they did
not complete the need of company. If the company did not provide big opportunities for their
career goals then employee feel insecure because of having less scope in their present
organization which lead to resign and affect the employment turnover rate.
CHAPTER 3: RESEARCH METHODOLOGY
Research type:
There are two type of research, Qualitative Research and Quantitative Research and
researchers has been chosen qualitative methodology because it particularly focuses on
individual performance (Taylor, Bogdan and DeVault, 2015).
Research approach:
There are two type of research approach, Inductive and deductive. Researchers has been
used inductive research approach because it follows qualitative research and it makes
observation through particular pattern and then frame a theme which is quite useful for
researchers.
Research philosophy
Research philosophy is considered as appropriate process that define the way in which
researcher has to conduct entire study. There are various kinds of philosophies such as
interpretivism, positivism, realism etc. All these methods are applied in different kinds of
projects. In the current study scholar has take support of interpretivism research philosophy. This
has helped researcher in involving theories, models related to employee retention. This aids in
gaining alternative solutions for the research problem (Edwards and et.al, 2016). This is
qualitative research thus, selection of interpretivism philosophy is suitable.
Research design
It is an outline of entire investigation that describe a systematic plan for carrying out
research. Descriptive, experimental, exploratory etc. are various methods that can be used in
different studies. In present study on importance of employee retention and ways to minimize
turnover rate scholar has applied descriptive research design (Bryman and Bell, 2015). This
technique is more suitable because by this way investigator has become able to describe each
aspect of topic in structured manner. As in this thesis researcher had to take support of
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questionnaire and have to make coordination with population thus, use of describe design is
appropriate this has helped in gaining in-depth detail about the topic.
Research approach
Research study will be based on various techniques of research operations which in turn
will have appropriate control over the operations of business (Research Approach, 2018).
Therefore, there are various approaches to a research study such as inductive and deductive. In
research study there will be use of inductive research study which will be effective and helpful as
per determining suitable outcomes.
Data collection:
Data collection are of two type, Primary data which is collected by the observations,
surveys and interviews and Secondary data are collected by publishers and surveys who had
already primary data related to research. Researchers has been conducted survey in order to
assess the importance of employee retention and presents different ways to minimize the staff
turnover in Hilton hotel.
Sampling:
Researchers has been select 20 mangers of Hilton hotel by using purposive sampling. The
reason behind choosing these sampling is it suit on qualitative research type.
Data analysis:
The collected information will be measured and analysed as per having appropriate
control over operational practices into business operations. Mainly, it comprised with using the
SPSS and various statistical techniques which in turn will have effective control over operational
practices that will be effective and measurable to professionals.
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CHAPTER 4 Data Finding and analysis
Gathering the appropriate data and analysing optimum outputs will be based on using
various techniques of analysing data set. Therefore, there will be suitable operational
development of various plans and operations which in turn useful in developing various plans
and policies. There will be use of two methods that will be used in research study such as:
Primary data collection techniques:
Primary data collection techniques will be used in business operations which will be
assistive as per analysing primary issues in the market. Primary sources of data collection will be
based on various methods such as preparing questionnaires, taking interviews, focus group
observation etc. therefore, in relation with such approaches and techniques researchers have
preferred to prepare questionnaires which will be asked to the professionals of Hilton Hotel. It
includes managers operating in entity. Therefore, it will be effective and helpful as it builds the
suitable bonding among personnels as well as develop satisfactory work-culture.
Questionnaire:
The set of various question which were based on research issue have been asked to 20
managerial professionals of firm. It comprises with various open and close ended questions
which will be assertive as per upgrading the operations of firm.
Questionnaire
Question 1 What are required changes for improving relationship with your employees?
A. Problem solving
B. Initiative
C. Communication
Question 2 What do you think your employees are satisfied with their current salaries and pay-
offs?
A. Yes
B. No
Question 3 What reforms you think must be added in practice?
A. Favourable working environment
B. Systematic operational policies
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C. Rise in bonus and appropriate appraisals
Question 4 What do you think regarding recruitment of employees?
A. It must be based on Campus recruitment
B. On the job training
C. Advertising vacancies
Question 5 Does your hotel organises any campus connect programme for developing better
interaction with employees?
A. Yes
B. No
Theme: 1 Required changes for improving relationship with your employees
Answers Respondents Percentage
A. Problem solving 7 35%
B. Initiative 5 25%
C. Communication 8 40%
Total 20 100%
A. Problem solving B. Initiative C. Communication
0
1
2
3
4
5
6
7
8
9
7
5
8
35.00% 25.00% 40.00%
8

Respondents
Percentage
Interpretation: The managerial professionals have been asked regarding the changes
they needed to have in building the positive relationship with their employees. Thus, on which
there are maximum responses lies in favour of the developing the problem solving skills in the
business as well as making sound communication in with employees.
Theme: 2 Employees are satisfied with their current salaries and pay-offs
Answers Respondents Percentage
A. Yes 13 65%
B. No 7 35%
Total 20 100%
A. Yes B. No
0
2
4
6
8
10
12
14 13
7
65.00% 35.00%
Respondents
Percentage
Interpretation: Manager represents their views regrading the satisfaction level of their
employees in their current salaries. Thus, there are 65% of managers believes that the employees
are quiet satisfied with their current salaries.
Theme: 3 Reforms you think must be added in practice
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Answers Respondents Percentage
A. Favourable working
environment
6 30%
B. Systematic operational
policies
7 35%
C. Rise in bonus and
appropriate appraisals
7 35%
Total 20 100%
A. Favourable working environment
C. Rise in bonus and appropriate appraisals
0
1
2
3
4
5
6
7
8
6
7 7
30.00% 35.00% 35.00%
Respondents
Percentage
Interpretation: Reform needed to have in the business practices which consists of
various operations improvements. Therefore, here the manager has selected systematic
operational practices which are needed to be managed by the professionals as well as rise in the
bound payable to employees will be effective in building suitable relationship with employees.
Theme: 4 Regarding recruitment of employees
Answers Respondents Percentage
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A. It must be based on Campus
recruitment
5 25%
B. On the job training 9 45%
C. Advertising vacancies 6 30%
Total 20 100%
A. It must be based on Campus recruitment
C. Advertising vacancies
0
1
2
3
4
5
6
7
8
9
10
5
9
6
25.00% 45.00% 30.00%
Respondents
Percentage
Interpretation: Manger have been asked regrading the techniques the business have
implicated as per recruitment of employees. IN this, they believe that on the job training will be
effective as per analysing skills and the talent of employee in performing the duties as well as
task of business.
Theme: 5 Hotel organises any campus connect programme for developing better
interaction with employees
Answers Respondents Percentage
A. Yes 16 80%
B. No 4 20%
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Total 20 100%
A. Yes B. No
0
2
4
6
8
10
12
14
16
18
16
4
80.00% 20.00%
Respondents
Percentage
Interpretation: It has been asked to the professionals that their hotel organises the
campus connection program which will be a positive appropriate in creating the good relation
with employees. Thus, on which 80% of them express positive responses.
Secondary data collection techniques:
There can be use of various secondary data gathering techniques such as online survey,
analysing through books, journals as well as annual reports of entity. In relation with this
research study there have been analysis through online sites which brings that there are large
number of employees working in the organisation and which insists that the employee retention
is quiet favourable in organisation.
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CHAPTER 5: CONCLUSION AND RECOMMENDATION
Recommendation
Demonstration of survey techniques and data collected by the researchers it can be said
that there is needed to have suitable balance of various operational practices as well as
management of operations. It will be suggested to the managers of unit is that they must make
necessary changes into operational practices which in turn will be helpful in bringing the suitable
gains in the coming period. Moreover, the satisfaction to employees is quiet necessary as they
will build up trust and confidence in organisation and make suitable efforts.
Conclusion
Analysing the operational practices of Hilton Hotel in relation with retention of the
employees will have effective control over the operational management in the premises. The
employees will have proper information and knowledge regarding the operations they are going
to operate in the business.
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REFERENCES
Books and Journals
Alias, N. E., Noor, N. and Hassan, R., 2014. Examining the mediating effect of employee
engagement on the relationship between talent management practices and employee
retention in the Information and Technology (IT) organizations in Malaysia. Journal of
Human Resources Management and Labor Studies. 2(2). pp.227-242.
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Edwards, L. and et.al., 2016. Increasing follow-up questionnaire response rates in a randomized
controlled trial of telehealth for depression: three embedded controlled
studies. Trials. 17(1). pp.107.
Hayati, K. and Caniago, I., 2012. Islamic work ethic: The role of intrinsic motivation, job
satisfaction, organizational commitment and job performance. Procedia-Social and
Behavioral Sciences. 65. pp.1102-1106.
Jayawarna, D., Rouse, J. and Kitching, J., 2013. Entrepreneur motivations and life course.
International Small Business Journal. 31(1). pp.34-56.
Khan, S. A., Ali, M. and Safdar, B., 2015. Impact of Employee Training and Motivation on
Business Development in Banking Sector: Study Conducted in Pakistan. American Journal
of Business, Economics and Management. 3(5). pp.241.
Ledford, J. R. and Gast, D. L., 2018. Single case research methodology: Applications in special
education and behavioral sciences. Routledge.
Lewis, S., 2015. Qualitative inquiry and research design: Choosing among five approaches.
Health promotion practice. 16(4). pp.473-475.
Likhitkar, M. P. and Verma, P., 2015. Employee Retention: An issue of every Business Sector.
International Journal. 3(11). pp.66-77.
Paton, N., 2016. Managers frustrated at time off for employee medical appointments.
Occupational Health & Wellbeing. 68(3). p.4.
Taylor, S. J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods:
A guidebook and resource. John Wiley & Sons.
Online
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Research Approach. 2018. [Online]. Available through
:<https://research-methodology.net/research-methodology/research-approach/>.
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