Research project

Outcomes of the research
TASK 4 (4.1)

INTRODUCTION
In today’s era, it has become necessary for the firms of all sectors to provide high quality
customer services to run in a smooth manner. Without serving customers with high quality,
maintaining the organisational performance is not at all possible. As the competition have
become so intense with presence of numerous firms in every industry, keeping customers
satisfied and retaining them is significant so as to stay in the market for long span of time. The
present research report is based on analysing the impact of customer service on organisational
performance – case study on Hilton Hotel, UK.

Theme 1: Customer service is having a great
importance in organizational performance of Hilton
Hotel.
Yes
No
May be
0 2 4 6 8 10 12
No. of respondents