Implication of Training and Development on Performance of Marriott Subordinates

This presentation analyzes the implication of training and development on the performance of subordinates at Marriott. It explores the training and development concept, tools, and factors affecting training and development at Marriott. The presentation also recommends techniques that can be utilized by the hotel. Research methodology includes a descriptive research design and data collection through primary and secondary sources. Themes from the data analysis highlight the importance of training and development in enhancing employee knowledge, skills, satisfaction, and overall performance. Recommendations include the need for need-based training, use of technology, feedback from employees, coaching and mentoring techniques, and proper allocation of funds for training and development sessions.

TASK 4
Research project
To analyse the implication of training and development on
the performance of the subordinates of Marriott.

Aim and objective
Aim
To analyse the implication of training and development on the
performance of the subordinates. A study on Marriott
Objectives
 To analyse the training and development concept
 For the exploration of training and development tools
 To determine the factors affects the training and development
ion the Marriott hotel
 To recommend the techniques that can be utilized by the
hotel.

Research methodology
Research design: Descriptive
Research approach: Inductive
Data collection: Primary (Questionnaire), Secondary (Books,
journals, online articles past researches, business data and news
articles )
Sampling: 20 UKCBC Students
Data analysis: Qualitative (Themes)

Theme 1: Majority of the respondents employees are working
for less than 1 year.

Theme 2: The majority respondents states that Marriott
hotel is rendering effective opportunities for training and
development of its employees

Theme 3: The majority of respondents agree that training
and development assist in enhancing employees knowledge and
skills

Theme 4: The training increases the satisfaction level of the
employees working in Marriott hotel

Theme 5: The role of training and development is
crucial in enhancing the performance and
productivity of staff members

Theme 6: The training method emphasize
on developing team work and leadership
skills among employees

pay extra for getting the premium quality services
offered by British Airways
Yes No Can’t say
0
5
10
15
20
25
The users of services are agreed to pay extra for getting the
premium quality services offered by British Airways
Number of respondents
Series2

Theme 8: Trained employee is the main reason for
better quality of services offered by company
Service delivery process
Trained employees
Physical evidence
Use of technology
All of the above
0 2 4 6 8 10 12 14 16 18 20

CONCLUSION
The entire study being carried out has supported in knowing raining
and development play a indispensable role in intensifying the
performance of employees. With the assistance of primary data it
has been understood that various off the job and on the job training
methods can be exploited to amend the performance of employees
within the organization. Thereafter, training is playing a viable role
in increasing the satisfaction level of employees by boosting their
morale and worth in entity. Thereafter, from the secondary sources
also it has been ascertained that training and development have
direct impact on the productivity and performance of business by
amending the skills and knowledge of employees.

Recommendation
 The need based training and development sessions must be
organized so as to upgrade the skills of employees.
 The technology like, video conferencing, presentation etc can be
used to facilitate training.
 Time to time feedback can be obtained from employees so as to
know their training needs and accordingly their satisfaction level
can be obtained easily.
 There must be proper coaching and mentoring techniques for
training purpose.
 Proper funds must be assigned for organizing training and
development sessions every month.

THANK YOU