Impact of Service Quality on Customer Satisfaction in Hospitality Industry: A Case Study of Grosvenor House Hotel
VerifiedAdded on 2023/03/24
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AI Summary
This presentation focuses on assessing the impact of service quality on customer satisfaction within the hospitality industry, specifically using a case study of Grosvenor House Hotel. The research aims to find the effect of service quality on customer satisfaction, identify its impact on the company's profit margin and cost, measure revenue generated from good service quality, and recommend ways to improve service quality. The presentation includes research objectives, methodology, and recommendations.
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