Impact of Service Quality on Customer Satisfaction in Hospitality Industry: A Case Study of Grosvenor House Hotel

To assess the impact of service quality on
customer satisfaction within hospitality
industry: the case study of “Grosvenor House
Hotel”
Research project

Research aim and objectives
Aim of research:
To assess the impact of service quality on customer satisfaction within
hospitality industry: the case study of “Grosvenor House Hotel”
Objectives of research
 To find out the effect of the customer quality on the customer's satisfaction.
 To identify various outcome of this service quality on the profit margin and
cost of the company.
 To measure and assess the amount of revenue generated from good quality of
service.
 To recommend ways how can the service quality can be improved ion a more
efficient manner.

Research Methodology
Research design: Descriptive concept
 Research approach: Inductive approach
Data collection: Primary and secondary sources
of data collection
Sampling: Simple Random sampling
Sample Size: 40 respondent were selected
(Customers of Grosvenor House Hotel)
Data analysis: Qualitative technique

Theme 1: Once in every year individual prefer to visit the Grosvenor House Hotel
Once a year Occasionally Not so often
0
5
10
15
20
25
Column C