Factors Affecting Employee Performance in the Hotel Industry: A Case Study of Double Tree by Hilton Hotel London

Research Project

Table of Contents
CHAPTER 1: INTRODUCTION................................................................................................................3
CHAPTER 2: LITERATURE REVIEW.....................................................................................................5
CHAPTER 3: RESEARCH METHODOLOGY..........................................................................................8
CHAPTER 4: ANALYSIS AND FINDINGS...........................................................................................11
CHAPTER 5: CRITICAL ANALYSIS, RECOMMENDATIONS AND SUGGESTIONS FOR
FURTHER WORK....................................................................................................................................14
CHAPTER 6: CONCLUSION..................................................................................................................15
REFERENCES..........................................................................................................................................17

CHAPTER 1: INTRODUCTION
Overview of Research
Employees are those people which hired through employer to perform specific job. They
contribute towards attaining the specific aim of an organization by giving their better
performance. Employee performance is explained as how employee performs its duties as well as
executes necessary tasks (Audenaert and et. al., 2019). It is related to effectiveness, efficiency
and quality of output. The performance of staff members contributes to assessment of how
valuable a staff member is to company. The employee performance is related to how they behave
at workplace and how they perform their job duties or responsibilities. In the hotel industry,
employee performance is key success. So, it is prime area to focus because it leads to the success
of company and mainly n hotel sector due t its nature which is manpower intensive sector.
Background of Research
Employees are assets of company and success or failure of company is based on the
performance of staff members. In the hospitality sector, it is necessary for the firms to focus on
the employee performance and how to get the enhancement in their performance. Double tree by
Hilton hotel London is located in United Kingdom. It provides the leisure and comfortable
services to its clients. The main focus of this hotel is to provide the better training to employees
and improve their performance so that they can able to serve customers in better manner and
providing them better experience. In the hospitality sector, employee performance is necessary
because staff members are having direct interaction with guest and their job is to satisfy guests
(Bradler and et. al., 2016). So, this is necessary for manager to know about the factors which
mainly impact on the employee performance. As there are mainly factors which affecting on the
employees performance such as pay, training, working conditions, communication and others. It
is important that hotels should focus on the improvement areas and communicate with the
employees in a positive manner so that they can motivated and focus on attaining the specific
target of an organization.
Rationale of Research

Present study is based on the factors affecting performance of employees in hospitality
sector. Through conducting this investigation, researcher can know about those factors which
mainly impact on the employee performance. As employees is the main part of an organization
and plays a necessary role in attaining specific objectives and enhancing organizational
productivity. The main focus of this investigation is employee performance that leads to success
of company. Researcher mainly conducts this investigation in professional and personal context.
In personal way, researcher wants to enhance its personal understanding and knowledge
regarding the specific subject area. On the other hand, researcher conducts this investigation in
professional context for develops research skill, communication, analytical and coordinal skills.
Development of all these skills will help an investigator in conducting the research in future in an
effective manner. Present investigation would be effective for researcher to conduct the similar
type of investigation in future.
Research Aim
“To study the factors which are affecting employees’ performance in hotel industry”. A
case on Double tree by Hilton hotel London.
Research Objectives
 To evaluate the impact of remuneration on performance of employee at hotel Double tree
by Hilton hotel London.
 To the evaluate the impact of creativity which impact the employee performance in the
hotel industry.
 To determine the relationship between training and development and employee
performance in hotel Double tree by Hilton hotel London.
Research Questions
 To what extent does remuneration impact employee performance at hotel Double tree by
Hilton hotel London?
 To what extent does creativity impact employee performance at Hotel?
 To what extent does training and development impact employee performance at the at
hotel Double tree by Hilton hotel London?